G2

Ulises A.

Analista de sistema

Small-Business (50 or fewer emp.)

8/13/2019

"KronoDesk is an easy platform to implement and configure"

4.5/5

What do you like best about Inflectra KronoDesk?

KronoDesk has a friendly and easy to configure interface. I like the ease with which I can add incidents without adding all the filters that normally have this type of services. I also like the displacement that the application has from a mobile device, since the design is absolutely responsive. Review collected by and hosted on G2.com.

What do you dislike about Inflectra KronoDesk?

The only inconvenience this platform has is that when you create the domain to start using the platform, you must wait 30 minutes while the service agents register the accommodation, when on other platforms you can start immediately. Review collected by and hosted on G2.com.

Recommendations to others considering Inflectra KronoDesk:

To install this service, you just need to fill out some forms and wait for the support agents to implement it for you. The initial setup may be a bit slow if you are impatient, however, it is excellent software for helpdesk. I assure you that you will fall in love with its interface. I recommend it. Review collected by and hosted on G2.com.

What problems is Inflectra KronoDesk solving and how is that benefiting you?

KronoDesk helped us avoid the great loss of tickets that we could not see in time, because through email we could not assign the incident directly to the service agent who could attend it. On the other hand, it allowed us to incorporate the company's own channels to provide solutions to users. Review collected by and hosted on G2.com.