G2

berker d.

Mid-Market (51-1000 emp.)

4/26/2024

"Amazing Self Building Experience with Hands on Customer Support!"

5/5

What do you like best about next4biz CSM?

Without IT support, we can change a lot of things easily and immediately. this allows us try new things quickly and saves much time. Also, its possible to create new channels for any kind of operations in the company.

Very easy implementation processes for new features.

And the customer support team is very good. Review collected by and hosted on G2.com.

What do you dislike about next4biz CSM?

Next4biz CSM allows data for reporting in excel form. If you have a large data set, unfortunately excel cannot save the day. (they provide api's for data transfer and we can use these data for our analyses or dashboards)

Dashboard usabilities can be improved. Review collected by and hosted on G2.com.

What problems is next4biz CSM solving and how is that benefiting you?

we use CSM mainly on our customer call center and we gather all touchpoint channels on next4biz.

we have specialized customer groups according to their contact methods or their role in our organization.

(for ex, we have a package and this package has a sender and also a receiver customer. an issue can be taken from these 2 customer groups at the same time)

at this point, CSM allows us to manage these groups separate but together. every issue held by in related group but also have relations with other groups.

so, we know about where is the pain point and who will be affected by that. and we can proactively do something about this situation. Review collected by and hosted on G2.com.