G2

Damian H.

Ingeniero de soporte

Mid-Market (51-1000 emp.)

8/7/2019

"SeamlessDesk is a support service to attend the tickets in a timely manner"

4/5

What do you like best about SeamlessDesk Help Desk?

SeamlessDesk Help Desk has important features to offer technical assistance service. What I like most about this application is its simplicity to send and track tickets on its platform. It has a panel to send instant notifications when requesting a request. I also like their option to send automatic responses so that customers always feel that they are being provided with a guaranteed service. Review collected by and hosted on G2.com.

What do you dislike about SeamlessDesk Help Desk?

We have had inconveniences at times when there is a large flow of tickets in the system, because the platform slows down and we take longer to respond to requests. Review collected by and hosted on G2.com.

Recommendations to others considering SeamlessDesk Help Desk:

I recommend this software to manage the handling of support tickets sent by colleagues or customers. Its interface is easy and practical, so that the technicians of the different departments can adapt quickly. Review collected by and hosted on G2.com.

What problems is SeamlessDesk Help Desk solving and how is that benefiting you?

Before hiring this service, our customers packed our emails with messages. We could not organize the requests by group to guarantee the timely response to all in an average time. Now with SeamlessDesk, all requests are stored by category and at the same time the user to whom the ticket was assigned is notified, so that we can meet the requirements on time. Review collected by and hosted on G2.com.