G2

yogesh k.

System Engineer

Mid-Market (51-1000 emp.)

11/12/2026

Business partner of the seller or seller's competitor, not included in G2 scores.

"Seamless Ticketing + Asset Management That Speeds Up Troubleshooting"

5/5

What do you like best about SolarWinds Service Desk?

What I like about SolarWinds Service Desk is how seamlessly it combines ticketing with IT asset management. Being able to pull up a user’s hardware specs, software licenses, and incident history right inside the ticket speeds up troubleshooting significantly. I also appreciate the clean, intuitive interface and the straightforward workflow automation, which help streamline ticket routing, approvals, and self-service requests without adding heavy administrative overhead. Review collected by and hosted on G2.com.

What do you dislike about SolarWinds Service Desk?

One area where SolarWinds Service Desk could improve is its customization and reporting flexibility—creating advanced custom reports or tailoring complex workflows can feel somewhat restrictive. Additionally, the search functionality can be hit-or-miss when trying to locate specific asset tags without a ticket number, and the mobile app offers noticeably fewer features than the desktop version. Review collected by and hosted on G2.com.

What problems is SolarWinds Service Desk solving and how is that benefiting you?

SolarWinds Service Desk solves the problem of scattered support requests, manual ticket triage, and disconnected asset tracking by bringing ticketing, automated routing, and IT asset management together in a single platform. This has benefited our team by cutting down repetitive Tier-1 tickets through the self-service portal and knowledge base, speeding up root-cause troubleshooting since device histories are linked directly to incidents, and ensuring faster, more consistent SLA compliance across the organization. Review collected by and hosted on G2.com.