# Inflectra KronoDesk Reviews **Vendor:** Inflectra **Category:** [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service) **Average Rating:** 4.4/5.0 **Total Reviews:** 4 ## About Inflectra KronoDesk KronoDesk is an integrated customer support system that includes help desk ticketing, support forums, and a knowledge base in an easy-to-use web-based interface. KronoDesk is available in either SaaS/IaaS/PaaS or on-premise configurations and includes a mobile web interface and fully customizability at no extra cost. KronoDesk is made by Inflectra - a privately owned company from the Washington, DC area. ## Inflectra KronoDesk Reviews ### 1. User friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Ramses M. | AMI Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** July 01, 2021 **What do you like best about Inflectra KronoDesk?** Ability to custom email notifications and notify users **What do you dislike about Inflectra KronoDesk?** Not able to request custom features and not functioning with email exchange servers for notifications **Recommendations to others considering Inflectra KronoDesk:** Very user friendly application, we have been using for in-house ticketing system since 2015 **What problems is Inflectra KronoDesk solving and how is that benefiting you?** East track of issues and reports ### 2. KronoDesk is an easy platform to implement and configure **Rating:** 4.5/5.0 stars **Reviewed by:** Ulises A. | Analista de sistema, Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2019 **What do you like best about Inflectra KronoDesk?** KronoDesk has a friendly and easy to configure interface. I like the ease with which I can add incidents without adding all the filters that normally have this type of services. I also like the displacement that the application has from a mobile device, since the design is absolutely responsive. **What do you dislike about Inflectra KronoDesk?** The only inconvenience this platform has is that when you create the domain to start using the platform, you must wait 30 minutes while the service agents register the accommodation, when on other platforms you can start immediately. **Recommendations to others considering Inflectra KronoDesk:** To install this service, you just need to fill out some forms and wait for the support agents to implement it for you. The initial setup may be a bit slow if you are impatient, however, it is excellent software for helpdesk. I assure you that you will fall in love with its interface. I recommend it. **What problems is Inflectra KronoDesk solving and how is that benefiting you?** KronoDesk helped us avoid the great loss of tickets that we could not see in time, because through email we could not assign the incident directly to the service agent who could attend it. On the other hand, it allowed us to incorporate the company's own channels to provide solutions to users. ### 3. KronoDesk will allow you to manage your support service and also have a forum and knowledge base **Rating:** 4.5/5.0 stars **Reviewed by:** Daniel V. | Soporte Técnico, Enterprise (> 1000 emp.) **Reviewed Date:** September 06, 2019 **What do you like best about Inflectra KronoDesk?** KronoDesk is a simplistic and easy-to-use desk service. I like that the implementation and configuration is done by the same team of your customer service. I also consider that its price is very accessible for its knowledge base and forum portals. **What do you dislike about Inflectra KronoDesk?** I would like the platform to have more customization such as allowing you to change the design colors and add the logo of our organization. I would also like you to have an email forwarding option, as we currently do it manually. **Recommendations to others considering Inflectra KronoDesk:** KronoDesk is a first level support service. It definitely has an affordable price and has many professional assistance functions. If you are looking for an alternative, I recommend this software. **What problems is Inflectra KronoDesk solving and how is that benefiting you?** KronoDesk reduced costs generated by additional storage space in our corporate emails. In addition, he added new portals to our organization as the knowledge base where we upload important articles and a forum where we deal with certain topics. ### 4. An efficient ticketing and customer service tool **Rating:** 4.0/5.0 stars **Reviewed by:** Rodolfo Z. | Especialista em TI, Mid-Market (51-1000 emp.) **Reviewed Date:** August 25, 2019 **What do you like best about Inflectra KronoDesk?** Integration. Kronodesk has an API for integrating with most third-party applications that use such interface and has its own marketplace for common, integrations with leading business apps such as Google Drive, Dropbox, Skype and more. **What do you dislike about Inflectra KronoDesk?** Reports. Kronodesk provides several types of built-in reports for customer analysis, productivity and success, however, the process of creating a fully customized new one is a bit complex, although you can parameterize the included ones, of course. An improvement at this point would make kronodesk even better. **Recommendations to others considering Inflectra KronoDesk:** Kronodesk works great for handling customer tickets, it also allows customers to track the status of their tickets so that they feel valued and realize that our company is really handling their case with due attention. **What problems is Inflectra KronoDesk solving and how is that benefiting you?** Kronodesk is our premier customer support platform, we use Kronodesk to handle multiple support channels (web, chat, email) for our various web products. Kronodesk offers an agile, effective and affordable ticket management and support solution that enables us to support the many quality and agile products our customers deserve. ## Inflectra KronoDesk Discussions - [What is Inflectra KronoDesk used for?](https://www.g2.com/discussions/what-is-inflectra-kronodesk-used-for) - [View Inflectra KronoDesk pricing details and edition comparison](https://www.g2.com/products/inflectra-kronodesk/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+10%3A07%3A48+-0500&secure%5Bsession_id%5D=ad445eef-83c0-432b-85ba-d9cfcab62355&secure%5Btoken%5D=76ce0325836a0d65cd0e1ff10031ad7c4e189aefa74275808ffa7e71f45bd4ee&format=llm_user) ## Inflectra KronoDesk Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - Attachments/Screencasts - Ticket Collaboration **Generative AI** - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top Inflectra KronoDesk Alternatives - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,658 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,492 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - 4.3/5.0 (950 reviews)