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Inflectra KronoDesk Reviews & Product Details

KronoDesk is an integrated customer support system that includes help desk ticketing, support forums, and a knowledge base in an easy-to-use web-based interface. KronoDesk is available in either SaaS/IaaS/PaaS or on-premise configurations and includes a mobile web interface and fully customizability at no extra cost. KronoDesk is made by Inflectra - a privately owned company from the Washington, DC area.

Seller

Inflectra

Discussions

Inflectra KronoDesk Community

Languages Supported

English, French

Overview by

Adam Sandman (Founder & CEO - Inflectra Corporation)

Pricing

Pricing provided by Inflectra KronoDesk.

KronoDesk - 3 User SaaS Edition

Starting at $190.99

3 agents, unlimited customers, unlimited tickets Per Month

KronoDesk - 3 On-Premise Users

Starting at $1,900.99

3 agents, unlimited customers, unlimited tickets Per Year

View More Pricing Information

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Inflectra KronoDesk Media

Inflectra KronoDesk Demo - KronoDesk - Help Desk Ticketing System

KronoDesk includes a powerful and flexible help desk ticketing system that can be quickly and easily tailored to meet your support needs. With support for custom fields and workflows you can create different support processes for your different products.

Inflectra KronoDesk Demo - KronoDesk - Customer Home Page/Dashboard

The customer dashboard provides a single view for your customers to see new knowledge base articles, recent forum posts and all their open tickets.

Inflectra KronoDesk Demo - KronoDesk - Knowledge Base

KronoDesk comes with a built-in online knowledge base where your agents can post the answers to common questions and issues.

Inflectra KronoDesk Demo - KronoDesk - Support Forums

KronoDesk provides integrated online support forums, making your customers more self-sufficient with routine issues so that your support personnel can focus their time on the critical issues and complex enquiries.

Inflectra KronoDesk Demo - KronoDesk - Configuration & Customization

KronoDesk is completely configurable, so that you can tailor the system to match your customer support process. The system lets you setup custom fields, priorities, statuses, types, resolutions and workflows so that you can tailor the product to fit your process and business.

Inflectra KronoDesk Demo - KronoDesk - Searching & Filtering

KronoDesk comes with a powerful set of search tools that let you find information quickly and easily from a variety of sources.

Inflectra KronoDesk Reviews (4)

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RM

Ramses M.

AMI Administrator

Mid-Market (51-1000 emp.)

7/1/2021

"User friendly"

4.5/5

What do you like best about Inflectra KronoDesk?

Ability to custom email notifications and notify users Review collected by and hosted on G2.com.

What do you dislike about Inflectra KronoDesk?

Not able to request custom features and not functioning with email exchange servers for notifications Review collected by and hosted on G2.com.

UA

Ulises A.

Analista de sistema

Small-Business (50 or fewer emp.)

8/13/2019

"KronoDesk is an easy platform to implement and configure"

4.5/5

What do you like best about Inflectra KronoDesk?

KronoDesk has a friendly and easy to configure interface. I like the ease with which I can add incidents without adding all the filters that normally have this type of services. I also like the displacement that the application has from a mobile device, since the design is absolutely responsive. Review collected by and hosted on G2.com.

What do you dislike about Inflectra KronoDesk?

The only inconvenience this platform has is that when you create the domain to start using the platform, you must wait 30 minutes while the service agents register the accommodation, when on other platforms you can start immediately. Review collected by and hosted on G2.com.

Recommendations to others considering Inflectra KronoDesk:

To install this service, you just need to fill out some forms and wait for the support agents to implement it for you. The initial setup may be a bit slow if you are impatient, however, it is excellent software for helpdesk. I assure you that you will fall in love with its interface. I recommend it. Review collected by and hosted on G2.com.

What problems is Inflectra KronoDesk solving and how is that benefiting you?

KronoDesk helped us avoid the great loss of tickets that we could not see in time, because through email we could not assign the incident directly to the service agent who could attend it. On the other hand, it allowed us to incorporate the company's own channels to provide solutions to users. Review collected by and hosted on G2.com.

DV

Daniel V.

Soporte Técnico

Enterprise (> 1000 emp.)

9/6/2019

"KronoDesk will allow you to manage your support service and also have a forum and knowledge base"

4.5/5

What do you like best about Inflectra KronoDesk?

KronoDesk is a simplistic and easy-to-use desk service. I like that the implementation and configuration is done by the same team of your customer service. I also consider that its price is very accessible for its knowledge base and forum portals. Review collected by and hosted on G2.com.

What do you dislike about Inflectra KronoDesk?

I would like the platform to have more customization such as allowing you to change the design colors and add the logo of our organization. I would also like you to have an email forwarding option, as we currently do it manually. Review collected by and hosted on G2.com.

Recommendations to others considering Inflectra KronoDesk:

KronoDesk is a first level support service. It definitely has an affordable price and has many professional assistance functions. If you are looking for an alternative, I recommend this software. Review collected by and hosted on G2.com.

What problems is Inflectra KronoDesk solving and how is that benefiting you?

KronoDesk reduced costs generated by additional storage space in our corporate emails. In addition, he added new portals to our organization as the knowledge base where we upload important articles and a forum where we deal with certain topics. Review collected by and hosted on G2.com.

RZ

Rodolfo Z.

Especialista em TI

Mid-Market (51-1000 emp.)

8/25/2019

"An efficient ticketing and customer service tool"

4/5

What do you like best about Inflectra KronoDesk?

Integration. Kronodesk has an API for integrating with most third-party applications that use such interface and has its own marketplace for common, integrations with leading business apps such as Google Drive, Dropbox, Skype and more. Review collected by and hosted on G2.com.

What do you dislike about Inflectra KronoDesk?

Reports. Kronodesk provides several types of built-in reports for customer analysis, productivity and success, however, the process of creating a fully customized new one is a bit complex, although you can parameterize the included ones, of course. An improvement at this point would make kronodesk even better. Review collected by and hosted on G2.com.

Recommendations to others considering Inflectra KronoDesk:

Kronodesk works great for handling customer tickets, it also allows customers to track the status of their tickets so that they feel valued and realize that our company is really handling their case with due attention. Review collected by and hosted on G2.com.

What problems is Inflectra KronoDesk solving and how is that benefiting you?

Kronodesk is our premier customer support platform, we use Kronodesk to handle multiple support channels (web, chat, email) for our various web products. Kronodesk offers an agile, effective and affordable ticket management and support solution that enables us to support the many quality and agile products our customers deserve. Review collected by and hosted on G2.com.