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Gnatta Reviews & Product Details

Gnatta creates communication technology, tiered across 5 products for organisations from start-ups to multinational enterprises. Full channel coverage is available across digital channels including, webchat, email, messaging and social media; as well as traditional channels such as telephony. Using the bespoke Gnatta workflow engine, a combination of AI and automation are deployed alongside human advisors to ensure every inbound and outbound contact is managed by the right person or process, using the right information, at the right time. Gnatta is fully customisable, with all automations editable by the user to ensure they reflect the necessary processes and priorities. Alongside its customisation, it can be integrated with both first- and third-party tools from CRM’s to tracking systems. All customisations can also be used alongside the advanced features Gnatta offers including dynamic automated responses, SLA management, and Profile Aggregation – a setting which captures messages from a single customer across multiple channels and adds them to one centralised interaction.

Seller

Gnatta

Discussions

Gnatta Community

Languages Supported

German, English, French, Italian, Dutch, Polish, Spanish, Swedish, Chinese (Simplified)

Overview by

Charlotte Flanagan (Product Marketing Manager at Gnatta)

Pricing

Pricing provided by Gnatta.

Starter

£15

Per User Per Month

Lite

£25

Per User Per Month

View More Pricing Information

Top-Rated Alternatives

Zendesk for Customer Service

View All Alternatives

Gnatta Media

The main Gnatta UI allows advisors to handle multiple contacts, across different channels, all in one easy system.

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AI

Andrea I.

Gerente de Projetos Web

Marketing and Advertising

Small-Business (50 or fewer emp.)

2/14/2023

"Control the interactions in the company's communication channels in a single location"

4/5

What do you like best about Gnatta?

We can include the existing communication channels of the business or brand (company), such as website, Facebook, Instagram, email, responding to the interactions that occur. Also updating the catalogs of leads or prospects and services provided to export them to other tools. Assigning contact status and directing to team members. Review collected by and hosted on G2.com.

What do you dislike about Gnatta?

The phone and WhatsApp connections only work for the United Kingdom and Australia, and some functions like creating workflows still need to be improved in the trial version. Review collected by and hosted on G2.com.

PA

Pedro A.

suporte

Events Services

Small-Business (50 or fewer emp.)

2/16/2023

"Communication channel integration platform for companies"

4.5/5

What do you like best about Gnatta?

Excellent interaction management in multiple service channels, offering a service history, with the possibility of forwarding to another team member based on previous interactions. Review collected by and hosted on G2.com.

What do you dislike about Gnatta?

n addition to the fact that some other languages are not available, the tool has some options that make it difficult to use, for example, the integration with whastapp only in two regions Review collected by and hosted on G2.com.

MN

Michael N.

Associate

Mid-Market (51-1000 emp.)

2/16/2023

"Customer Communication, Done Better."

5/5

What do you like best about Gnatta?

Gnatta allows businesses of all sizes to listen and speak to their customers on an individual basis, quickly and effectively via one single interface. Review collected by and hosted on G2.com.

What do you dislike about Gnatta?

Nothing at the moment. Have been very happy with their services provided so far Review collected by and hosted on G2.com.