# Gnatta Reviews **Vendor:** Gnatta **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.5/5.0 **Total Reviews:** 3 ## About Gnatta Gnatta is a customer communication platform with built-in AI Agents designed to help B2C service teams deliver faster, lower-cost support across every channel. Bring webchat, email, telephony, SMS, WhatsApp, and social messaging into a single workspace, with a powerful workflow engine to control routing, automation, and data handling. AI Agents work alongside your team or independently, resolving customer queries end-to-end or supporting specific processes like order tracking, returns, and FAQs. Unlike black-box AI tools, Gnatta gives you full visibility and control – with structured workflows, clear escalation paths, and detailed logs of every AI decision. Connect your systems with real-time integrations to give both agents and AI access to the same data, enabling personalised, accurate responses. Whether you’re augmenting your team or scaling with AI-led service, Gnatta helps you reduce costs, improve response times, and stay in control. ## Gnatta Pros & Cons **What users like:** - Users value the **communication ease** of Gnatta, allowing quick and effective customer interactions through a single interface. (1 reviews) - Users value the **communication improvement** offered by Gnatta, facilitating quick and effective customer interactions. (1 reviews) - Users value Gnatta's **high-quality customer support** that enables quick and effective communication with customers. (1 reviews) - Users appreciate the **efficiency** of Gnatta, enabling quick and effective communication with customers through one interface. (1 reviews) - Users value the **effective communication** of Gnatta, enhancing customer interaction through a unified interface. (1 reviews) - Interface Ease (1 reviews) - Team Collaboration (1 reviews) - User Interface (1 reviews) - Visibility (1 reviews) ## Gnatta Reviews ### 1. Control the interactions in the company's communication channels in a single location **Rating:** 4.0/5.0 stars **Reviewed by:** Andrea I. | Gerente de Projetos Web, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2023 **What do you like best about Gnatta?** We can include the existing communication channels of the business or brand (company), such as website, Facebook, Instagram, email, responding to the interactions that occur. Also updating the catalogs of leads or prospects and services provided to export them to other tools. Assigning contact status and directing to team members. **What do you dislike about Gnatta?** The phone and WhatsApp connections only work for the United Kingdom and Australia, and some functions like creating workflows still need to be improved in the trial version. **What problems is Gnatta solving and how is that benefiting you?** Control the contacts received from the website, Instagram, email, and Facebook, requesting information and/or service proposals. It is helping to organize what has already been forwarded or responded to and to update the contact list. ### 2. Communication channel integration platform for companies **Rating:** 4.5/5.0 stars **Reviewed by:** Pedro A. | suporte, Events Services, Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2023 **What do you like best about Gnatta?** Excellent interaction management in multiple service channels, offering a service history, with the possibility of forwarding to another team member based on previous interactions. **What do you dislike about Gnatta?** n addition to the fact that some other languages are not available, the tool has some options that make it difficult to use, for example, the integration with whastapp only in two regions **What problems is Gnatta solving and how is that benefiting you?** Having control of registered interactions, where they come from, who has already been assisted or not, facilitating the interaction of team members. In addition to providing an Analytics of all prospecting and service carried out on the site. ### 3. Customer Communication, Done Better. **Rating:** 5.0/5.0 stars **Reviewed by:** Michael N. | Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2023 **What do you like best about Gnatta?** Gnatta allows businesses of all sizes to listen and speak to their customers on an individual basis, quickly and effectively via one single interface. **What do you dislike about Gnatta?** Nothing at the moment. Have been very happy with their services provided so far **What problems is Gnatta solving and how is that benefiting you?** Enabling customer services to be handled at scale, Gnatta ensures operators can be agnostic towards communication channels, reacting to tweets, Facebook messages, SMS messages, email, marketplace and review sites without the need of deep channel knowledge. - [View Gnatta pricing details and edition comparison](https://www.g2.com/products/gnatta/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+06%3A14%3A32+-0500&secure%5Bsession_id%5D=e4bf72ce-65dc-4780-807d-035992381be6&secure%5Btoken%5D=a26dd276dd38f9fc5f83f922bbc3bb498a0bad36fd6416ffb508a2ebdd4e6f12&format=llm_user) ## Gnatta Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Google Workspace Communication Tools** - Cross-system Integration **Process** - Mentions - Tickets - Macros **Generative AI** - AI Text Generation - AI Text Summarization **Channels** - Email - Social - Live Chat - Phone - Text **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top Gnatta Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,496 reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,312 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,660 reviews)