G2

Samuel G.

Arquitecto de datos

Enterprise (> 1000 emp.)

9/4/2019

"Seamless Desk helps us respond in a timely and personalized manner"

4/5

What do you like best about SeamlessDesk Help Desk?

SeamlessDesk is a platform to provide technical assistance quickly with the help of tickets. What I like most is its integration with TeamViewer to be able to provide desktop support to customers. It has a solution portal that includes all the agents and shows a graph of the tickets that have been resolved for days, to measure our productivity. Review collected by and hosted on G2.com.

What do you dislike about SeamlessDesk Help Desk?

Unfortunately the page has a bug to change the status of tickets, which has caused us inconveniences at times, since the board is not updated correctly and tickets that we thought we had already resolved are still open. Review collected by and hosted on G2.com.

Recommendations to others considering SeamlessDesk Help Desk:

This software offers excellent communication channels to complete an effective and timely problem resolution. The platform is easy to implement and use. Since using SeamlessDesk, our customers have thanked us how quickly we respond. Review collected by and hosted on G2.com.

What problems is SeamlessDesk Help Desk solving and how is that benefiting you?

SeamlessDesk allows us to respond to incidents in a timely manner, since previously the incidents were received by a general support service of the organization and from there were sent to the specific area, wasting time at which the ticket was received by the area in charge. Review collected by and hosted on G2.com.