Best Customer Self-Service Software - Page 22
Customer self-service software provides a platform for end users, prospects, or customers to access information and perform tasks without the need for live chat or customer support representatives. Companies utilize these tools to provide around-the-clock support for customers and website visitors to find information or troubleshoot product issues on their own. By empowering users to resolve issues quickly and independently, self-service solutions enhance customer satisfaction and improve service agents’ productivity.
Customer self-service is a common feature of help desk software. These products provide support in a variety of ways. Most solutions enable businesses to create branded knowledge bases or help centers where customers can browse tutorials and articles that answer frequently asked questions (FAQs). Many products also offer tools for creating digital chatbots, which integrate with live chat software and other digital channels to interact with customers, resolve simple requests, and answer commonly asked questions. Similarly, some customer self-service tools enable businesses to build and deploy voice chatbots (also known as conversational IVR) to provide self-service options to customers over the phone. Contextual guidance solutions, such as digital adoption platforms, offer on-screen guidance to help customers complete tasks without the assistance of a customer support agent.
To qualify for inclusion in the Customer Self-Service category, a product must:
Featured Customer Self-Service Software At A Glance
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- Overview
- User Satisfaction
- Seller Details
Crescendo.ai is an AI-powered customer success and omnichannel support platform designed to help businesses deliver exceptional customer experiences at scale. We combine the best of generative AI and
- Overview
- User Satisfaction
- Seller Details
IrisCX uses smart video to resolve consumer problems faster. Our customer interaction platform allows consumers to either self-assess their issue, schedule a time to talk to a service expert or show a
- 100% Small-Business
- Overview
- User Satisfaction
- Seller Details
Empower your customers by offering order management, shipment tracking, product documentation and much more! KAISPE Customer Portal helps your customers getting the information when they need it, deli
- Overview
- User Satisfaction
- Seller Details
✨ Key Features: ✅ AI-Powered Conversations – Understands and responds naturally using advanced natural language processing (NLP). ✅ Multi-Channel Integration – Seamlessly works with websites, WhatsApp
- Overview
- User Satisfaction
- Seller Details
Deepser is a modern ITSM software with an interactive web interface. It allows you to manage all services in a single platform and organize support requests, improving customer satisfaction and optimi
- Overview
- User Satisfaction
- Seller Details
Deflekt.ai is a generative AI Customer Support Tooling. It can be used for internal and external communication.
6 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
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Diabolocom is an AI-powered cloud-based contact center and customer experience (CX) platform provider. We serve over 350 clients of all sizes, from small businesses to major international enterprises
- Consumer Services
- 59% Mid-Market
- 28% Small-Business
- Overview
- User Satisfaction
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DialOnce, a software publisher specializing in omnichannel customer relationship optimization, is developing an AI platform to host, orchestrate and pilot customer and advisor contact paths.
- Overview
- User Satisfaction
- Seller Details
Customer support software that includes a ticketing help desk, knowledge base, notification feeds, and website embeddable help widget.
- Overview
- User Satisfaction
- Seller Details
Scale your business faster with AI Receptionists and agents that will handle your customer calls, provide them human like support and automate your manual workflows. Build production-ready AI voice ag
- Overview
- User Satisfaction
- Seller Details
eGain AI Agent for Customer Self-Service is an AI-powered virtual assistant designed to help organizations provide accurate, instant, and consistent answers to customer questions without the need for
2,509 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Elevate your customer satisfaction with Emojot's Complaint Management (ECM) solution. This highly customizable tool streamlines complaint handling with omni-channel support, seamless ticket management
627 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Engage Beast is an AI-powered messaging platform built for businesses drowning in social media conversations. It unifies all your DMs, comments, and ad replies from Instagram, Facebook, WhatsApp, Tik
- 100% Small-Business
- Overview
- User Satisfaction
- Seller Details
EngageOne Digital Self Service helps you deliver what your customers want most: The power to help themselves quickly and effortlessly. With EngageOne Digital Self Service, you can connect data from an
3,984 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Empower your support team with 24/7 AI assistance.
