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Deepser Reviews & Product Details

Deepser is a modern ITSM software with an interactive web interface. It allows you to manage all services in a single platform and organize support requests, improving customer satisfaction and optimizing the use of company resources. Deepser is modular and scalable: Ticketing, CMDB, ITAM, CRM etc. It allows a rapid implementation and various integrations. Available Cloud and On Premise. All features are included in the low cost of the license: It is convenient and tailored to your needs.

Seller

Deepser srl

Languages Supported

Danish, German, English, French, Italian, Dutch, Portuguese, Spanish, Swedish

Product Description

Deepser is a modern ITSM software with an interactive web interface. It allows you to manage all services in a single platform and organize support requests, improving customer satisfaction and optimizing the use of company resources. Deepser is modular and scalable: Ticketing, CMDB, ITAM, CRM etc. It allows a rapid implementation and various integrations. Available Cloud and On Premise. All features are included in the low cost of the license: It is convenient and tailored to your needs.

Overview by

Anna Acquasaliente

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Deepser Media

Improve your customer service thanks to a Web Portal where clients/users can track their requests, report delays, anomalies in product deliveries or services offered and access shared documentation.

Thanks to Real Time Dashboards it is easy to create measurements to monitor your service. The Dashboard modul is a powerful tool that allows you to quicly create different types of charts. Deepser allows you to focus on the service management, keeping under control the business needs.

Automate your company’s processes with Deepser’s visual, no-code Workflow module. Easily configure approval chains, automate repetitive tasks, and reduce human error. Each workflow is fully customizable to match your business needs, helping teams work faster and more efficiently. Gain full visibi...

Deepser is a modern and advanced help desk and ticketing software that allows you to efficiently manage IT support and customer support. Get a modern and reliable help desk tool that will save your time and make your service more effective. Deepser is also intuitive and easy to customize to meet ...

Intuitive and easy to create, designed for both service operators and customers who access content. Create a database of technical, procedural or simple FAQs and let users use it by themselves.

Get an automated archive of subnets information, like: IP range, devices connected, MAC addresses, Network Interfaces, etc. Check your assets’ IPs and data from an easy-to-use web interface, that will be the unique tool to manage your networks and connected assets.

Deepser Reviews (1)

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Anna R.

Sales Manager

2/24/2021

"All I need in a single platform"

5/5

What do you like best about Deepser?

It is easy to use and has a nice interface. I have all information I need in a single tool and do not need to use multiple software anymore. It sends me automatic reminders for commercial follow ups and whenever a contract is about to expire and I need to take action Review collected by and hosted on G2.com.

What do you dislike about Deepser?

It would be great if I could also use it to generate commercial offers. Review collected by and hosted on G2.com.

What problems is Deepser solving and how is that benefiting you?

All clients' request are received though the guest portal and are automatically routed to myself or my colleagues dependnig on the topic. We no longer lose track of contract deadlines and are able to keep track ( and therefor invoice) of all the assistance being done. Previously some actions could go unnoticed or we forgot to report them, having many tasks to do. We have a complete and updated inventory of all company resources and are able to predict if maintenance is needed or we need to replace an asset.

In general, we are saving lots of time and can concentrate better on serving our clients. Review collected by and hosted on G2.com.