Emojot
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Emojot's work-flow management platform is a highly customizable and rapidly deployable solution that offers a visual process designer, sophisticated workflow controls, and comprehensive drill-down analytics. It is easy to use, flexible, and can be integrated with existing systems which can help the organizations transform the way they do business and increase productivity.
Emojot’s revolutionary emotion-based surveys provide a very appealing method to engage with employees to capture their feelings quickly and easily. These omnichannel touchpoint sensors can be deployed across employee journeys and yield high response rates. These easily customizable surveys can include standard metrics such as eNPS (employee Net Promoters Score) and can be aligned with a company's hierarchy to enable powerful insights. The sophisticated real-time analytics and dynamic alerts enable metrics-driven decision making and prompt actions to increase employee satisfaction.
Emojot’s revolutionary emotion-based visual surveys provide a very appealing method to engage with customers to capture their feelings quickly and easily. These omnichannel touchpoint sensors can be deployed across customer journeys and yield very high response rates. These easily customizable surveys can include standard metrics such as NPS, CSAT & CES, and can be professionally aligned with a company's branding. The solution features powerful real-time analytics and dynamic alerts to enable sophisticated metrics-driven decision making and prompt actions to increase customer delight, reduce churn and accelerate revenue.
Emojot Analytics & Operations Intelligence (AOI) software is a comprehensive solution that offers highly configurable end-to-end ETL models, efficient data pre-processing, and configurable RPA agents for scheduled/real-time data transformation. With extreme flexibility in defining custom visualizations, AOI provides multiple data ingress mechanisms, including file uploads, API-driven integrations, and Emotion Sensors ™. The pre-processing engine can handle high data volumes, ensuring that businesses can quickly and easily analyze data to gain actionable insights. Additionally, the configurable RPA agents enable scheduled or real-time data transformation, giving businesses the flexibility to tailor their analytics processes to their specific needs. Overall, Emojot AOI is a powerful tool for businesses looking to gain operational intelligence and drive data-driven decision-making.
Emojot CSM is a customer success management platform that helps businesses to optimize customer relationships and increase retention rates. It builds detailed customer profiles and captures data, history, and feedback, including survey results and team interactions. Emojot CSM engages customers throughout their lifecycle, provides feedback and success scores based on historical data analysis, and predicts future growth or red flags. This platform scales according to the size of the company and method of customer adoption or engagement. Integrate with CRM, help desk, and social media management software tools for a complete customer success solution.
A comprehensive, customizable performance appraisal solution that streamlines the process by automating review collection from individuals, peers, and supervisors. Emojot 360 uncovers blind spots and hidden strengths, empowering employees to address areas of improvement. The sophisticated, actionable real-time analytics dashboards offer in-depth insights for continuous growth and development.
An AI-powered tool that helps businesses monitor, analyze, and track digital conversations around specific keywords, phrases, brands, or topics across social media and the web. It provides insightful analytics on mentions, reach, and engagement, offering in-depth analysis through AI-driven sentiment analysis and topic classification. The tool features generative AI-driven recommendations and comprehensive competitor analysis, along with weekly email alerts and storm alerts.
Elevate your customer satisfaction game with Emojot's Complaint Management (ECM), a highly customizable solution that streamlines complaint handling, offering omni-channel support, seamless ticket management, intelligent prioritization, and automatic assignment. Enhance customer communication with automated reach-back while leveraging powerful analytics and automatic escalation to optimize your processes and protect your brand image.
Emojot's Visitor Management Solution (VMS) replaces traditional paper-based logs and provides better visibility of visitor movements. Integration with internal systems ensures a seamless user management experience, while detailed analytics reporting and dynamic alerts keep businesses informed and prepared with increased efficiency.
Emojot Reviews
Lakmal R.
Service provided by the Emojot team
chandini j.
Software Engineer at CapgeminiData visualisation
About
What is Emojot?
Emojot is a customer engagement and emotion intelligence platform designed to transform real-time customer insights into meaningful action. With its cutting-edge emotion sensing technology and AI algorithms, Emojot enables businesses to capture, analyze, and respond to customer emotions and feedback across various touchpoints. The platform offers solutions for dynamic surveys, employee engagement, and customer experience management, helping organizations enhance satisfaction, increase loyalty, and improve service delivery. By leveraging Emojot, companies can make informed decisions that drive growth and innovation.
