Best Conversational Support Software - Page 2

How Many Conversational Support Software Products Does G2 Track?

Total Products under this Category: 260

Category Stats (Nov 2026)

  • Average Rating: 4.57/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Salesmate (+0.32%) - Among all products in this category, Salesmate recorded the largest rating increase compared to last month

Last updated: November 01, 2026

How Does G2 Rank Conversational Support Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 70,000+ Authentic Reviews
  • 260+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Conversational Support Software

G2 Grid® for Conversational Support Software plotting products by satisfaction and market presence

Highlighted products: Salesforce Service Cloud, Zendesk for Customer Service, Fin, WhatsApp Business Platform, Freshdesk, Jotform AI Agents, Birdeye, and Tidio.

Underlying data: [Grid® JSON](https://www.g2.com/categories/conversational-support/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=fin&focus%5B%5D=whatsapp-business-platform&focus%5B%5D=freshdesk&focus%5B%5D=jotform-ai-agents&focus%5B%5D=birdeye&focus%5B%5D=tidio)

ServiceNow Customer Service Management

ServiceNow's Customer Service Management (CSM) transforms customer service experiences with AI-powered workflows and AI agents that help you accelerate customer self-service, boost agent productivity, and speed up resolution time. With CSM, your organization can: - Deflect calls and increase satisfaction by enabling customers to self-serve answers and actions via an AI-powered conversational chat. - Increase capacity to handle more cases, extend business hours, and manage routine tasks with AI agents. - Save agents time with AI-generated case histories, case summaries, and suggested resolutions. - Integrate with top CCaaS solutions to unify routing, centralize call and work management, and boost agent efficiency on one AI-powered workspace. - Resolve issues quickly and consistently by automating tasks, uncovering bottlenecks, and improving processes. - Get up and running quickly and maintain a low TCO with continuous innovation in one extensible AI platform. Harness the power of AI, data and workflows to delight customers and deliver on what they want quickly, drive unprecedented agent productivity, and foster a whole new level of customer loyalty.

Average Rating: 4.4/5.0

Total Reviews: 509

How Do G2 Users Rate ServiceNow Customer Service Management?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.2/10)
  • Proactive Engagement: 8.8/10 (Category avg: 8.6/10)
  • Contextual Engagement: 9.0/10 (Category avg: 8.5/10)
  • Self-Serve Support: 8.0/10 (Category avg: 8.6/10)

Who Is the Company Behind ServiceNow Customer Service Management?

  • Seller: ServiceNow
  • Company Website:
  • Year Founded: 2004
  • HQ Location: Santa Clara, CA
  • LinkedIn® Page: www.linkedin.com
    35,078 employees on LinkedIn®
  • Ownership: NYSE:NOW

Who Uses This Product?

  • Who Uses This: Associate Consultant, Senior Software Engineer
  • Top Industries: Information Technology and Services, Telecommunications
  • Company Size: 45% Large, 28% Medium

What Do G2 Reviewers Say About ServiceNow Customer Service Management?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use and customization of ServiceNow CSM, streamlining workflows across various departments.
  • Users value the centralized platform of ServiceNow Customer Service Management for streamlining customer interactions and automating workflows.
  • Users appreciate the efficiency of ServiceNow Customer Service Management in centralizing interactions and automating case management.
  • Users value the smoother workflow provided by ServiceNow's case management features, enhancing agent efficiency and case handling.
  • Users commend the automation features of ServiceNow Customer Service Management for maximizing efficiency and reducing manual efforts significantly.
Cons
  • Users find the learning curve steep, with complicated setups and configurations for workflows and routing rules.
  • Users face a steep learning curve with complex setup and configuration for workflows and routing in ServiceNow.
  • Users experience limited customization options in ServiceNow Customer Service Management, hindering their ability to tailor solutions effectively.
  • Users find the setup and configuration quite complicated, often requiring extensive time and effort to tailor workflows.
  • Users highlight the need for improvements in updates, visual design, and user experience in ServiceNow Customer Service Management.

What Are Recent G2 Reviews of ServiceNow Customer Service Management?

What Are G2 Users Discussing About ServiceNow Customer Service Management?

ContactPigeon

ContactPigeon empowers retailers to build interactions that resonate deeply with their customers. By unifying real-time customer data with advanced AI and automation engines, we enable businesses to scale their engagements across channels effectively while cultivating enduring customer loyalty through every step of the customer journey. The platform is built around two core components. The Omnichannel Customer Engagement solution enables retailers to manage and execute marketing campaigns across multiple built-in messaging channels, ensuring consistency and relevance in every customer interaction. Our powerful Customer Data Platform (CDP) collects, analyzes, and uses customer data to create automated, personalized experiences at scale. Together, these components provide a comprehensive solution for retailers looking to build meaningful, lasting relationships with their audience. The ContactPigeon suite offers a robust set of features, including: • Automated customer journey orchestration that ensures a cohesive and seamless experience across all touchpoints and channels • Built-in messaging channels and campaign manager that covers email, mobile (sms / WhatsApp / Viber), push notifications, pop-ups, forms, chatbot, and direct mails • BI tools for real-time analytics and customizable dashboards for deep insights into customer behavior and campaign performance • AI-driven product recommendations and RFM analysis to enhance the shopping experience and predict the at-risk customers • Advanced customer segmentation and clustering capabilities to segment your audience effectively, enabling targeted marketing that resonates with specific groups

Average Rating: 4.9/5.0

Total Reviews: 298

How Do G2 Users Rate ContactPigeon?

  • Has the product been a good partner in doing business?: 9.9/10 (Category avg: 9.2/10)

Who Is the Company Behind ContactPigeon?

  • Seller: ContactPigeon
  • Company Website:
  • Year Founded: 2014
  • HQ Location: Athens, Greece
  • LinkedIn® Page: www.linkedin.com
    32 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Marketing Manager, Digital Marketing Manager
  • Top Industries: Apparel & Fashion, Retail
  • Company Size: 62% Small, 33% Medium

What Do G2 Reviewers Say About ContactPigeon?

AI-generated summary from verified user reviews

Pros
  • Users value the automation efficiency of ContactPigeon, appreciating seamless management and optimization of marketing campaigns.
  • Users appreciate automation capabilities in ContactPigeon, efficiently managing diverse marketing activities and enhancing customer engagement.
  • Users value the customer engagement capabilities of ContactPigeon, simplifying marketing through a unified platform for various activities.
  • Users appreciate the centralized email marketing capabilities of ContactPigeon, enhancing organization and efficiency in campaign management.
  • Users value the diverse features of ContactPigeon, streamlining campaign management and enhancing audience engagement from one platform.
Cons
  • Users face a steep learning curve with ContactPigeon, especially in grasping advanced functionalities and automations.
  • Users note some slow performance at times, particularly when handling larger campaigns or updating lists.
  • Users notice occasional slow loading times, particularly with larger campaigns and reports, but consider it manageable.
  • Users struggle with the high complexity of setting up automations, finding the process tricky and requiring support.
  • Users find the steep learning curve of ContactPigeon challenging, complicating their ability to use the platform effectively.

What Are Recent G2 Reviews of ContactPigeon?

What Are G2 Users Discussing About ContactPigeon?

Gladly

Gladly is a software designed to help customer-centric B2C brands drive down service costs, nurture customer relationships, and increase loyalty by centering every conversation on the customer rather than the ticket. The software provides continuous cross-channel conversation management and empathetic automation by leveraging proprietary Customer AI that is built to understand and prioritize individual customers. It automates routine service interactions and reduces operational overhead while preserving the human connection needed for complex or sensitive conversations. Gladly addresses the foundational shortcomings of ticket-based CX platforms by reimagining the service model around people and persistent conversation history. The software supports radically efficient and radically personal service experiences for B2C leaders across retail and consumer services.

Average Rating: 4.7/5.0

Total Reviews: 1,089

How Do G2 Users Rate Gladly?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.2/10)
  • Proactive Engagement: 9.3/10 (Category avg: 8.6/10)
  • Contextual Engagement: 9.1/10 (Category avg: 8.5/10)
  • Self-Serve Support: 9.0/10 (Category avg: 8.6/10)

Who Is the Company Behind Gladly?

  • Seller: Gladly
  • Company Website:
  • Year Founded: 2014
  • HQ Location: San Francisco, California
  • LinkedIn® Page: www.linkedin.com
    222 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Service Representative, Customer Experience Advisor
  • Top Industries: Retail, Consumer Services
  • Company Size: 61% Medium, 22% Small

What Do G2 Reviewers Say About Gladly?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the exceptional ease of use of Gladly, enhancing agent productivity with its intuitive, conversation-focused layout.
  • Users appreciate the convenience of a people-centered approach, facilitating seamless customer interactions and support.
  • Users value the convenient and intuitive platform of Gladly, enabling seamless, context-rich customer interactions.
  • Users value the efficiency of Gladly, enhancing productivity and enabling seamless management of multiple customer interactions.
  • Users value the people-centered model of Gladly, enhancing customer interactions and streamlining communication without ticket numbers.
Cons
  • Users find the limited features of Gladly hinder advanced workflows and reporting capabilities, impacting efficiency.
  • Users find the complexity of the rules engine challenging, affecting advanced workflows and overall user experience.
  • Users find Gladly's limited features hinder effective reporting and multitasking, affecting overall workflow and efficiency.
  • Users find the learning curve challenging, especially with complex configurations and limited UI for advanced workflows.
  • Users find limited customization in Gladly's workflows, impacting efficiency and overall user experience during peak times.

What Are Recent G2 Reviews of Gladly?

What Are G2 Users Discussing About Gladly?

AI can help you find the answers. G2 helps you trust them.

Connect G2 to Claude or ChatGPT for answers grounded in G2's trusted reviews, comparisons, and pricing from real user insights.

How it works
Connect G2 to ChatGPTConnect G2 to Claude

SAP Service Cloud

SAP Service Cloud is a customer service solution for the agentic era. It enables you to turn complex requests into effortless, personalized experiences for every customer, with the power and efficiency of AI With SAP Service Cloud you can: * Get to the right resolution faster: Automate routine requests and guide agents with AI‑driven summaries, recommendations, and next‑best actions to reduce effort and time to resolution. * Personalize support at scale: Use unified customer and business data with AI insights to deliver context‑aware interactions on every channel. * Turn service into a growth driver: Proactively reduce escalations, improve retention, identify revenue opportunities, and lower cost to serve with outcome‑focused analytics and automation.

Average Rating: 4.4/5.0

Total Reviews: 256

How Do G2 Users Rate SAP Service Cloud?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.2/10)
  • Proactive Engagement: 8.6/10 (Category avg: 8.6/10)
  • Contextual Engagement: 8.7/10 (Category avg: 8.5/10)
  • Self-Serve Support: 8.7/10 (Category avg: 8.6/10)

Who Is the Company Behind SAP Service Cloud?

  • Seller: SAP
  • Company Website:
  • Year Founded: 1972
  • HQ Location: Walldorf
  • LinkedIn® Page: www.linkedin.com
    149,349 employees on LinkedIn®
  • Ownership: NYSE:SAP

Who Uses This Product?

  • Who Uses This: Software Engineer, Consultant
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 41% Medium, 34% Large

What Do G2 Reviewers Say About SAP Service Cloud?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of SAP Service Cloud, especially with seamless integrations and automated features.
  • Users value the AI-driven features of SAP Service Cloud, enhancing efficiency and flexibility in service management.
  • Users highlight the AI-driven efficiency of SAP Service Cloud, which significantly reduces manual effort and enhances service delivery.
  • Users value the seamless integrations of SAP Service Cloud, enhancing data flow between platforms like Salesforce and Atlassian.
  • Users value the automated case management in SAP Service Cloud, enhancing efficiency and supporting a comprehensive 360° customer view.
Cons
  • Users experience a steep learning curve with SAP Service Cloud, making onboarding and training colleagues quite challenging.
  • Users face a complex setup and steep learning curve, making the SAP Service Cloud challenging for new users to navigate.
  • Users find the high licensing and implementation costs of SAP Service Cloud to be a significant barrier for adoption.
  • Users face a steep learning curve with SAP Service Cloud, making onboarding and training colleagues quite challenging.
  • Users find that limited customization requires technical expertise, making simple changes time-consuming and complex.

What Are Recent G2 Reviews of SAP Service Cloud?

What Are G2 Users Discussing About SAP Service Cloud?

LiveChat

LiveChat is a comprehensive customer communication platform that enables businesses to connect with their website visitors and customers in real-time, driving sales, delivering support, and enhancing customer satisfaction. Designed for ecommerce teams, the platform boosts AOV, upsell, and overall ROI by engaging shoppers at the right moment and converting more traffic into revenue. AI and advanced analytics surface sales opportunities, automate routine conversations, and give clear visibility into performance. All essential tools - including AI automation, analytics, a customizable chat widget, and agent apps - come together in one easy-to-deploy, no-code platform that delivers value quickly. ✅ Benefits • Higher conversions by capturing visitor attention at key moments through proactive, real-time engagement. • Lower operational overhead and greater agent productivity thanks to managing all communication channels in one unified workspace. • Better business decisions and clearer performance insights driven by transparent reporting on conversions, lead quality, and sales opportunities. • Faster responses and more time for high-value conversations enabled by AI that automates routine work and supports agents with smart assistance. • Stronger customer engagement and higher average order value through chat experiences tailored to your brand and optimized for upsell. 💬 Key features • Chat tools and widget: Real-time, two-way conversations with visitors, supported by file sharing, chat archives, automated greetings (like sneak-peek and inactivity prompts), seamless chat transfer, and post-chat ratings. • Multi-channel messaging: Manage all conversations from a single workspace - one license covers unlimited websites and apps, plus Facebook Messenger, WhatsApp Business, and email. • AI and automation: Leverage built-in AI features, including Copilot, reply suggestions, chat summaries, and insights extracted from high-volume conversations to boost efficiency and speed. • Analytics and reporting: Access intuitive dashboards that track agent performance, conversions, customer behavior, and more, with robust filtering and easy data export. • Customization and integrations: Tailor the widget’s appearance, language, and brand voice, and extend capabilities with 200+ integrations across CRMs, ecommerce platforms, help desks, and automation tools. • Easy implementation: Add LiveChat to your site with a simple code snippet-no heavy development or complex setup required. • Security and support: Benefit from enterprise-grade security, reliable infrastructure, and 24/7/365 customer support to keep your communication running flawlessly. 🌎 Trusted by teams worldwide to drive growth Thousands of companies worldwide utilize LiveChat to deliver fast and personalized customer interactions. Over 40% of customers prefer brands that offer live chat, and businesses that consistently use it see higher conversion rates and stronger engagement. LiveChat helps teams work more efficiently, improve satisfaction, and drive measurable growth. Adding specific customer results - like increases in conversions or agent productivity - can further highlight its impact. About Us LiveChat was created by Text S.A., a global software company headquartered in Wrocław, Poland. For over two decades, we’ve been dedicated to building tools that help businesses communicate better with their customers. LiveChat serves companies in more than 150 countries - from growing ecommerce stores to established B2B SaaS organizations - empowering them to deliver fast, personal, and effective customer service.

Average Rating: 4.5/5.0

Total Reviews: 799

G2 Deal: 10% off your first payment

Get 10% off your first payment for LiveChat! It doesn’t matter whether it’s a one-month payment or a full year upfront - the discount applies with no exceptions!

View this exclusive G2 deal

How Do G2 Users Rate LiveChat?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.2/10)
  • Proactive Engagement: 10.0/10 (Category avg: 8.6/10)
  • Contextual Engagement: 10.0/10 (Category avg: 8.5/10)
  • Self-Serve Support: 10.0/10 (Category avg: 8.6/10)

Who Is the Company Behind LiveChat?

  • Seller: Text
  • Company Website:
  • Year Founded: 2002
  • HQ Location: Boston, MA, USA
  • LinkedIn® Page: www.linkedin.com
    384 employees on LinkedIn®
  • Ownership: WSE: TXT

Who Uses This Product?

  • Who Uses This: Customer Service Representative, CEO
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 44% Small, 36% Medium

What Do G2 Reviewers Say About LiveChat?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of LiveChat, appreciating its simplicity and effective engagement features for customer support.
  • Users value the robust features of LiveChat, enhancing engagement, tracking leads, and driving revenue through effective support.
  • Users value the real-time interaction of LiveChat, enhancing customer support and driving revenue effectively.
  • Users appreciate how LiveChat enhances customer support efficiency through real-time interactions, automation, and valuable analytics.
  • Users find the easy setup of LiveChat enhances communication and improves customer interaction effectively.
Cons
  • Users find the interface not intuitive, as navigating between texts and live chat complicates locating settings effectively.
  • Users experience chatbot issues, including outdated information, missed notifications, and limited support access, affecting usability.
  • Users find chat management cumbersome, with difficulties locating settings and missed notifications affecting their experience.
  • Users find LiveChat to be expensive, especially for nonprofits, making budget constraints a significant concern.
  • Users notice significant need for improvements in customization, routing, and chatbot accuracy to enhance their LiveChat experience.

What Are Recent G2 Reviews of LiveChat?

What Are G2 Users Discussing About LiveChat?

RingCX

RINGCX PRODUCT DESCRIPTION RingCX is an AI-first Contact Center as a Service (CCaaS) solution that delivers effortless customer experiences before, during, and after every interaction. Recognized with Metrigy's 2026 MetriStar Top Provider Award for CCaaS, RingCX enables businesses to manage human and AI agents, maximize team performance, and improve customer satisfaction from a single omnichannel platform. AGENTIC VOICE AI AND OMNICHANNEL SUPPORT Agentic Voice AI serves as the core of RingCX, delivering automation, real-time assistance, and insights across every interaction. The platform provides comprehensive omnichannel capabilities, supporting voice calls and over 20 digital channels natively. For total operational simplicity, all 20+ digital channels are included under a single license, letting businesses meet customers where they are without complex tier pricing or hidden channel add-on costs. AI-POWERED SELF-SERVICE AND AVA ASSISTANCE RingCX streamlines operations and drives down wait times with purpose-built AI support. The platform utilizes autonomous AI agents, including AI Receptionist (AIR) and AI Representative (AIR Pro), as well as an open ecosystem for IVAs like Cognigy and Omilia, to provide always-on 24/7 self service. For live interactions, the platform deploys AVA Agent Assist and AVA Supervisor Assist to deliver in-the-moment coaching, dynamic compliance guidelines, and instant conversation visibility, ensuring teams resolve complex inquiries efficiently. NATIVE WORKFORCE ENGAGEMENT MANAGEMENT WITH RINGWEM To continuously optimize customer service teams, the platform features RingWEM, a native AI-powered Workforce Engagement Management suite. This integrated toolkit encompasses automated quality management, advanced interaction analytics, and workforce management. By evaluating customer conversations across channels, RingWEM provides actionable operational insights into agent performance, customer sentiment, and operational efficiency. RAPID DEPLOYMENT AND NATIVE CRM INTEGRATIONS Built for rapid implementation, businesses can fully deploy a new RingCX contact center in just a few days. The solution provides industry-leading 99.999% availability to keep remote and hybrid agents reliably connected from anywhere. Competitively priced for mid-market deployments and easy to manage, RingCX integrates natively with the RingEX unified communications platform and major enterprise CRMs to offer an effortless single-pane-of-glass workspace. WHY CHOOSE RINGCX Modern support and sales organizations choose RingCX to eliminate the friction of fragmented legacy systems. By uniting Agentic Voice AI, autonomous tools like AIR, real-time guidance from AVA Agent Assist and AVA Supervisor Assist, built-in workforce optimization via RingWEM, and an all-inclusive omnichannel footprint into one simple deployment, RingCX delivers modern customer service infrastructure that is highly intelligent and exceptionally reliable.

Average Rating: 4.4/5.0

Total Reviews: 152

How Do G2 Users Rate RingCX?

  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 9.2/10)
  • Proactive Engagement: 9.2/10 (Category avg: 8.6/10)
  • Contextual Engagement: 9.2/10 (Category avg: 8.5/10)
  • Self-Serve Support: 7.8/10 (Category avg: 8.6/10)

Who Is the Company Behind RingCX?

  • Seller: RingCentral
  • Company Website:
  • Year Founded: 1999
  • HQ Location: Belmont, CA
  • LinkedIn® Page: www.linkedin.com
    6,675 employees on LinkedIn®
  • Ownership: NYSE:RNG

Who Uses This Product?

  • Top Industries: Information Technology and Services, Insurance
  • Company Size: 47% Small, 40% Medium

What Do G2 Reviewers Say About RingCX?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of RingCX, finding it accessible and effective for daily operations.
  • Users admire the versatile features of RingCX, appreciating its ease of access and consistent improvements.
  • Users value the excellent customer support from RingCX, making it easy to implement and utilize effectively.
  • Users find the easy setup of RingCX fantastic, enjoying a seamless experience from the start.
  • Users praise the easy implementation of RingCX, highlighting its quick deployment and user-friendly interface.
Cons
  • Users face the issue of using personal phones for work calls, which complicates their work-life balance.
  • Users express concern over having to use their personal phone for work-related calls, affecting their privacy and convenience.
  • Users find limited features of RingCX restrict flexibility, especially for advanced call flows and analytics needs.
  • Users express concerns over missing features, particularly in customization and advanced reporting compared to legacy systems.
  • Users experience slow customer support response times, leading to frustration when resolving urgent communication issues.

What Are Recent G2 Reviews of RingCX?

Decagon

Decagon is the most advanced AI platform for customer support. Trusted by companies like Eventbrite, Bilt, Webflow, Substack, Vanta, Rippling, and Curology, Decagon's AI agents do more than just respond to customers - they can analyze conversations, create custom workflows, connect to your existing knowledge bases, and integrate with your preferred CX tools to deliver the best experiences to your customers.

Average Rating: 4.4/5.0

Total Reviews: 145

How Do G2 Users Rate Decagon?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.2/10)
  • Proactive Engagement: 8.8/10 (Category avg: 8.6/10)
  • Contextual Engagement: 9.1/10 (Category avg: 8.5/10)
  • Self-Serve Support: 9.4/10 (Category avg: 8.6/10)

Who Is the Company Behind Decagon?

  • Seller: Decagon
  • Year Founded: 2023
  • HQ Location: San Francisco, US
  • LinkedIn® Page: www.linkedin.com
    579 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 50% Small, 44% Medium

What Do G2 Reviewers Say About Decagon?

AI-generated summary from verified user reviews

Pros
  • Users appreciate Decagon for its intuitive functionality and exceptional support, transforming their support operations effectively.
  • Users find implementation ease with Decagon exceptional, praising seamless integration and intuitive management for effective use.
  • Users value Decagon's exceptional AI integration, enhancing data evaluation and boosting customer support efficiency significantly.
  • Users appreciate the exceptional customer support from Decagon, highlighting quick responses and effective collaboration with their team.
  • Users commend Decagon for their exceptional support and responsiveness, enabling rapid feature implementation and overall satisfaction.
Cons
  • Users note missing features in Decagon, particularly in user roles, audit logs, and search filters, impacting usability.
  • Users face limited customization options, making it challenging to navigate and filter information effectively in Decagon.
  • Users find the learning curve steep with Decagon, requiring close monitoring and time to adapt effectively.
  • Users face usage limitations with Decagon, including static filters and a cluttered interface that hampers efficiency.
  • Users note access restrictions to basic features and express a desire for more universal tools like "Agent Assist".

What Are Recent G2 Reviews of Decagon?

Kustomer

Kustomer is the Intelligent Customer Experience Platform empowering brands to put customers at the center of every interaction. By unifying customer data, conversations, and AI-powered workflows into one seamless workspace, teams deliver service that delights, retains, and drives growth. With Kustomer, support becomes faster, smarter, and more personal.

Average Rating: 4.4/5.0

Total Reviews: 538

How Do G2 Users Rate Kustomer?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.2/10)
  • Proactive Engagement: 9.0/10 (Category avg: 8.6/10)
  • Contextual Engagement: 9.1/10 (Category avg: 8.5/10)
  • Self-Serve Support: 8.7/10 (Category avg: 8.6/10)

Who Is the Company Behind Kustomer?

  • Seller: Kustomer
  • Company Website:
  • Year Founded: 2015
  • HQ Location: Short Hills, US
  • LinkedIn® Page: www.linkedin.com
    283 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Service Representative, Member Experience Associate
  • Top Industries: Consumer Services, Retail
  • Company Size: 65% Medium, 21% Small

What Do G2 Reviewers Say About Kustomer?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Kustomer, enabling efficient implementation and management of customer interactions.
  • Users value the unified view of customer interactions in Kustomer, enhancing efficiency and data management across channels.
  • Users appreciate the unified view of customer interactions that Kustomer provides, enhancing efficiency and decision-making.
  • Users value the efficiency of Kustomer, benefiting from automation, customization, and a unified view of customer interactions.
  • Users commend Kustomer for its automation features, enhancing efficiency and consistency in task completion across channels.
Cons
  • Users experience slow performance with Kustomer, finding it frustrating during multitasking and while loading attachments.
  • Users often experience slow loading issues, which hinder productivity and can disrupt their workflow during busy times.
  • Users find the learning curve steep, as Kustomer can be slow and complex to navigate effectively.
  • Users find Kustomer's complexity challenging due to its steep learning curve and technical setup requirements.
  • Users find Kustomer's interface to be not intuitive, leading to a challenging experience, especially for newcomers.

What Are Recent G2 Reviews of Kustomer?

What Are G2 Users Discussing About Kustomer?

Textline

Textline is a feature-rich and secure business texting platform. It empowers support, sales, marketing, and operations teams to communicate better and at scale. Connect with customers, leads, patients, or employees using Textline to build better relationships, deliver top-notch customer service, or close more deals. With features like a shared SMS inbox, two-way texting, HIPAA-compliant SMS, live web chat, automations, and more, Textline helps thousands of companies, including 1-800-GOT-JUNK?, Tuft & Needle, and Lyft, improve and streamline business conversations. Try Textline free for 14 days today and start customizing your customer outreach and automating your communication workflows.

Average Rating: 4.7/5.0

Total Reviews: 391

How Do G2 Users Rate Textline?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.2/10)
  • Proactive Engagement: 9.0/10 (Category avg: 8.6/10)
  • Contextual Engagement: 8.4/10 (Category avg: 8.5/10)
  • Self-Serve Support: 8.4/10 (Category avg: 8.6/10)

Who Is the Company Behind Textline?

  • Seller: Textline
  • Company Website:
  • Year Founded: 2015
  • HQ Location: Los Angeles, CA
  • LinkedIn® Page: www.linkedin.com
    61 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, CEO
  • Top Industries: Hospital & Health Care, Health, Wellness and Fitness
  • Company Size: 68% Small, 27% Medium

What Do G2 Reviewers Say About Textline?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Textline, enjoying its straightforward interface and seamless communication features.
  • Users appreciate the friendly and responsive customer support from Textline, ensuring quick solutions and assistance.
  • Users appreciate the helpful customer support of Textline, noting quick responses and efficient issue resolution.
  • Users appreciate the excellent communication capabilities of Textline, enabling efficient support and improved service delivery.
  • Users appreciate the efficient communication capabilities of Textline, which significantly improve customer support and service delivery.
Cons
  • Users desire missing features like message status indicators, message editing, and enhanced billing configurations in Textline.
  • Users are frustrated by messaging issues like needing to refresh for new messages and navigation challenges in the app.
  • Users express frustration with notification issues, seeking better filtering and customization options for message alerts.
  • Users find Textline has limited features, particularly lacking in bulk messaging shortcuts and integrations.
  • Users experience unexplained SMS errors that hinder message delivery and lack clear notifications when issues arise.

What Are Recent G2 Reviews of Textline?

What Are G2 Users Discussing About Textline?

RingCentral Contact Center

RingCentral Contact Center is a software designed to orchestrate workflows, agents, and knowledge across every customer interaction at precision and scale. The software provides front- and back-office workflow connectivity, knowledge bridging across teams, and augmented human and AI agent collaboration by leveraging Enlighten AI, trained on the industry's largest labeled and validated CX dataset. It automates customer service journey design and operation and reduces the fragmentation caused by traditional inflexible CCaaS platforms and point solutions. RingCentral Contact Center addresses productivity and consistency challenges by combining unified communications and contact center capabilities under one open, comprehensive platform. The software supports cross-channel customer interactions, role-based agent augmentation, and end-to-end journey management for organizations of all sizes.

Average Rating: 4.2/5.0

Total Reviews: 256

How Do G2 Users Rate RingCentral Contact Center?

  • Has the product been a good partner in doing business?: 8.0/10 (Category avg: 9.2/10)
  • Proactive Engagement: 9.6/10 (Category avg: 8.6/10)
  • Contextual Engagement: 9.2/10 (Category avg: 8.5/10)
  • Self-Serve Support: 7.4/10 (Category avg: 8.6/10)

Who Is the Company Behind RingCentral Contact Center?

  • Seller: RingCentral
  • Company Website:
  • Year Founded: 1999
  • HQ Location: Belmont, CA
  • LinkedIn® Page: www.linkedin.com
    6,675 employees on LinkedIn®
  • Ownership: NYSE:RNG

Who Uses This Product?

  • Top Industries: Consumer Services, Information Technology and Services
  • Company Size: 50% Small, 38% Medium

What Do G2 Reviewers Say About RingCentral Contact Center?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of RingCentral Contact Center, appreciating its intuitive setup and customizable features.
  • Users appreciate the helpful customer support at RingCentral Contact Center, ensuring swift issue resolution and seamless communication.
  • Users praise the intuitive interface of RingCentral Contact Center, enabling seamless communication and effortless setup.
  • Users appreciate the helpful customer support at RingCentral Contact Center, resolving requests efficiently and pleasantly.
  • Users commend the AI-powered efficiency of RingCentral Contact Center, streamlining customer interactions across various channels.
Cons
  • Users often face call issues with RingCentral, including disconnections and slow support for timely resolutions.
  • Users experience issues with call connectivity, including disconnections mid-call and difficulties answering via mobile.
  • Users experience call quality issues with RingCentral, including disconnections and challenges with mobile connectivity.
  • Users face significant connection issues with RingCentral Contact Center, affecting calls and overall user experience.
  • Users experience poor customer support, often facing delayed responses and inconsistent assistance during critical issues.

What Are Recent G2 Reviews of RingCentral Contact Center?

What Are G2 Users Discussing About RingCentral Contact Center?

ElevenLabs

ElevenLabs is a Voice AI company building the infrastructure for communication and creation with technology. What started as a single human-like voice model has expanded into a full platform spanning speech, music, image, and video, built around three products: ElevenCreative, ElevenAgents, and ElevenAPI. ElevenCreative gives creators and marketers everything they need to generate and edit speech, music, image, and video, all in one browser-based workspace. Core capabilities include Eleven v3 for expressive Text to Speech in 70+ languages, Scribe v2 for Speech to Text, Voice Design and Voice Cloning for character creation, and Dubbing for full-scale localization. Teams also use it for AI Sound Effects, AI Music, and Image and Video generation, alongside production tools like Studio and Voice Library. ElevenAgents enables businesses to deploy voice and chat agents at scale, with the integrations, testing, and monitoring needed for reliable customer experiences across sales, support, and operations. ElevenAPI provides programmatic access to ElevenLabs AI models for voice, music, sound effects, dubbing, and transcription, so developers can integrate these capabilities directly into their applications, workflows, and production pipelines. Enterprises integrate via SOC 2 Type 2-certified APIs and SDKs. Safety measures including Speech Classifier, watermarking, and granular voice usage controls, are built into the platform. From content creation and localization to intelligent automation, ElevenLabs unites creativity and communication, empowering teams to create, converse, and connect in any language, medium, or voice.

Average Rating: 4.5/5.0

Total Reviews: 1,291

How Do G2 Users Rate ElevenLabs?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.2/10)
  • Proactive Engagement: 8.0/10 (Category avg: 8.6/10)
  • Contextual Engagement: 8.1/10 (Category avg: 8.5/10)
  • Self-Serve Support: 7.3/10 (Category avg: 8.6/10)

Who Is the Company Behind ElevenLabs?

  • Seller: Eleven Labs
  • Company Website:
  • Year Founded: 2022
  • HQ Location: New York, US
  • LinkedIn® Page: www.linkedin.com
    1,296 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Founder, CEO
  • Top Industries: Computer Software, Marketing and Advertising
  • Company Size: 74% Small, 7% Medium

What Do G2 Reviewers Say About ElevenLabs?

AI-generated summary from verified user reviews

Pros
  • Users find ElevenLabs very user-friendly, making it easy for newcomers to create content efficiently.
  • Users commend the high-quality voice cloning of ElevenLabs, enhancing their projects with engaging and authentic narrations.
  • Users appreciate the low latency of ElevenLabs, enhancing real-time applications like chatbots and voice cloning.
  • Users love the state-of-the-art voice cloning quality and easy API integration for their NLP projects.
  • Users appreciate the easy setup of ElevenLabs, praising its intuitive interface and quick configuration process.
Cons
  • Users find the cost to be high for generating voices, especially for multiple datasets and fine-tuning.
  • Users highlight the need for improved voice options and easier testing to streamline their experience with ElevenLabs.
  • Users find the pricing issues of ElevenLabs challenging, especially when managing multiple large datasets and redoing voices.
  • Users express concerns about missing features, including limited voices and complex requirements for multilingual support.
  • Users report pronunciation issues with ElevenLabs, often requiring manual tweaks for accuracy across different contexts.

What Are Recent G2 Reviews of ElevenLabs?

Salesmsg

Salesmsg is a text-message conversation platform designed to enhance customer interactions by making them visible, trackable, and professional. This innovative tool facilitates seamless communication from the initial text message to the development of long-term customer relationships. By integrating with existing customer relationship management (CRM) systems, Salesmsg ensures that every interaction is logged automatically, providing teams with a comprehensive view of their customer engagements. Targeted primarily at sales, marketing, and support teams, Salesmsg addresses the need for quick and efficient communication in a fast-paced business environment. The platform is particularly beneficial for organizations that prioritize responsiveness, as it enables sales teams to respond to leads in under 60 seconds, significantly increasing the chances of closing deals. Marketing teams can leverage Salesmsg to run SMS campaigns that boast an impressive 98% open rate, ensuring that messages reach their intended audience effectively. Additionally, support teams can manage a higher volume of customer inquiries without the need for additional staff, thanks to the capabilities of AI Agents. Key features of Salesmsg include automated first responses, a shared inbox for team collaboration, and full visibility for sales representatives. The platform allows marketing teams to execute broadcasts, segmented campaigns, and CRM-triggered sequences, making it easier to engage with customers based on their specific needs and behaviors. AI Agents play a crucial role in handling inbound inquiries around the clock, ensuring that customers receive timely responses while escalating issues to human agents when necessary. The benefits of using Salesmsg are evident in the results reported by its users. For instance, organizations have successfully reduced their daily recruiting work from four hours to just 30 minutes through AI qualification processes. Furthermore, the average lead response time has decreased from 27 minutes to 21 minutes, allowing teams to engage with potential customers more swiftly. The visibility provided by Salesmsg has also led to a significant increase in the number of sales representatives meeting their quotas, rising from three to 13. Additionally, the introduction of AI Agents has resulted in an 88% lift in response rates compared to traditional manual follow-ups. Salesmsg empowers teams to foster genuine conversations and build lasting customer relationships by streamlining communication processes and enhancing accountability. With its robust features and proven results, Salesmsg stands out as a valuable tool for businesses looking to improve their customer engagement strategies.

Average Rating: 4.7/5.0

Total Reviews: 442

G2 Deal: Get 20% Off Your First Month

Get 20% off your first month of Salesmsg monthly plans. Start you're free 14-day trial today!

Price: ~~$49~~ → $39 per month

View this exclusive G2 deal

How Do G2 Users Rate Salesmsg?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.2/10)

Who Is the Company Behind Salesmsg?

  • Seller: Salesmsg
  • Company Website:
  • Year Founded: 2017
  • HQ Location: Delray Beach, FL
  • LinkedIn® Page: www.linkedin.com
    47 employees on LinkedIn®
  • Phone: 888-409-2298

Who Uses This Product?

  • Who Uses This: Owner, Sales
  • Top Industries: Health, Wellness and Fitness, Real Estate
  • Company Size: 68% Small, 27% Medium

What Do G2 Reviewers Say About Salesmsg?

AI-generated summary from verified user reviews

Pros
  • Users find Salesmsg to be very easy to use, appreciating its helpful features and integration capabilities.
  • Users value the easy communication capabilities of Salesmsg, enhancing customer connections through timely, targeted messaging.
  • Users find the easy integration of Salesmsg with various features enhances their overall experience and efficiency.
  • Users value the easy-to-use integrations of Salesmsg, enhancing communication with features like texting and video integration.
  • Users value the accessible and efficient customer support provided by Salesmsg, enhancing communication and resolving issues quickly.
Cons
  • Users note the missing features like dark mode, which detracts from overall comfort during prolonged usage.
  • Users experience messaging issues with slow support responses and the need for manual message closure after sending.
  • Users experience sending issues with unclear videos, slow attachments, and limited ease of use for features.
  • Users experience SMS delivery issues that can create frustration and hinder communication effectiveness.
  • Users experience slow loading times that disrupt their workflow, particularly when accessing the full contact database.

What Are Recent G2 Reviews of Salesmsg?

What Are G2 Users Discussing About Salesmsg?

BoldDesk

An AI-native customer service platform built to automate up to 90% of support. It unifies AI Agents, ticketing, live chat, and omnichannel support in one complete help desk, so AI resolves issues instead of deflecting them. AI Agents resolve requests end to end on every channel, take action through API tools and MCP, and hand off to humans with context. With 40+ integrations, enterprise-grade governance, and AI-first pricing that includes unlimited human agents, it scales effortlessly from startups to large enterprises, making it the ideal choice for AI-native support.

Average Rating: 4.5/5.0

Total Reviews: 154

G2 Deal: Get a 15% Discount on BoldDesk for Your First Year

BoldDesk is an AI-native customer service platform. AI agents resolve requests autonomously 24/7 and automate up to 90% of support. Connect APIs and MCP servers so agents can check orders or issue refunds. Includes ticketing, knowledge base, and live chat.

Price: ~~Starting at $99 per month with 500 AI Credits and Unlimited Agents~~ → Starting at $84.15 per month with 500 AI Credits and Unlimited Agents

View this exclusive G2 deal

How Do G2 Users Rate BoldDesk?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.2/10)
  • Proactive Engagement: 9.1/10 (Category avg: 8.6/10)
  • Contextual Engagement: 9.1/10 (Category avg: 8.5/10)
  • Self-Serve Support: 9.2/10 (Category avg: 8.6/10)

Who Is the Company Behind BoldDesk?

  • Seller: Syncfusion
  • Company Website:
  • Year Founded: 2001
  • HQ Location: Morrisville, North Carolina
  • LinkedIn® Page: www.linkedin.com
    2,739 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: IT Manager, CEO
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 48% Small, 36% Medium

What Do G2 Reviewers Say About BoldDesk?

AI-generated summary from verified user reviews

Pros
  • Users love the ease of use of BoldDesk, appreciating its simple setup and intuitive interface.
  • Users appreciate the easy GUI and setup of BoldDesk, enhancing usability and streamlining their workflows effectively.
  • Users praise the excellent customer support from BoldDesk, highlighting its promptness and helpfulness in resolving issues.
  • Users praise the easy setup of BoldDesk, appreciating its seamless integration and user-friendly interface.
  • Users appreciate the ease of use and affordability of BoldDesk, alongside effective call tracking and analytics features.
Cons
  • Users note the absence of a built-in RMM feature, limiting device monitoring and management capabilities in BoldDesk.
  • Users find the learning curve steep with BoldDesk, citing confusion and difficulty in the UI and customer portal.
  • Users feel the limited customization options in BoldDesk restrict personalization and flexibility in their experience.
  • Users find the interface not intuitive, making navigation and usability challenging during the transition to BoldDesk.
  • Users face ticketing issues, such as needing to open every ticket to view and lack of customization in the interface.

What Are Recent G2 Reviews of BoldDesk?

kapa.ai

kapa.ai is an AI support agent for software and hardware teams. It answers customer questions from your docs, manuals, datasheets and past support tickets, with citations, and hands off to your team in Zendesk or Salesforce when it isn't sure, so fewer questions become tickets. Where it answers: your website and help center, your support form before a ticket is filed, inside Zendesk, in Slack and Discord, and in coding agents like Claude Code and Cursor through a hosted MCP server. What it reads: 20+ sources, including documentation sites, PDF manuals, Zendesk and Salesforce tickets, Confluence, Notion, Jira, Google Drive, SharePoint and GitHub, kept in sync automatically. What you see: self-serve rate, top questions, and coverage gaps that show where your docs are missing answers. Set it up and manage it from the dashboard or from any AI agent, such as Claude or Cursor, through the Kapa MCP server. Trusted by 200+ technical companies including OpenAI, Logitech, Nordic Semiconductor, Silicon Labs, Grafana and monday.com. SOC 2 Type II and GDPR, with PII masking, SSO and EU hosting on Enterprise.

Average Rating: 4.9/5.0

Total Reviews: 45

How Do G2 Users Rate kapa.ai?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.2/10)
  • Self-Serve Support: 10.0/10 (Category avg: 8.6/10)

Who Is the Company Behind kapa.ai?

  • Seller: kapa.ai
  • Company Website:
  • HQ Location: N/A
  • LinkedIn® Page: www.linkedin.com
    52 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 69% Medium, 18% Small

What Are Recent G2 Reviews of kapa.ai?

Gorgias

Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries throughout the entire customer journey. Gorgias's AI Agent acts as a super-agent on the brand's team, driving conversations with customers at the right time and on the right channel—from editing orders and managing subscriptions to providing AI-powered product recommendations. Thanks to advanced ecommerce and channel integrations, Gorgias provides a single, streamlined platform where customer assistance is hyper-personalized and ticket resolution happens instantly. Gorgias unlocks the power of conversations, helping brands build lasting customer relationships, improve efficiency, and drive more sales.

Average Rating: 4.6/5.0

Total Reviews: 569

How Do G2 Users Rate Gorgias?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.2/10)
  • Proactive Engagement: 5.8/10 (Category avg: 8.6/10)
  • Contextual Engagement: 6.7/10 (Category avg: 8.5/10)
  • Self-Serve Support: 6.7/10 (Category avg: 8.6/10)

Who Is the Company Behind Gorgias?

  • Seller: Gorgias
  • Company Website:
  • Year Founded: 2015
  • HQ Location: San Francisco, California
  • LinkedIn® Page: www.linkedin.com
    517 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Service Representative, Customer Service Manager
  • Top Industries: Retail, Apparel & Fashion
  • Company Size: 80% Small, 18% Medium

What Do G2 Reviewers Say About Gorgias?

AI-generated summary from verified user reviews

Pros
  • Users value Gorgias for its ease of use, streamlining support workflows and simplifying integrations effectively.
  • Users love the great integrations of Gorgias, streamlining support and enhancing productivity across multiple channels.
  • Users appreciate the seamless integration and automation in Gorgias, enhancing support efficiency and customer experience.
  • Users appreciate the easy integrations of Gorgias, enhancing support workflows and saving valuable time for teams.
  • Users appreciate the helpfulness of Gorgias, as it streamlines customer support and enhances operational efficiency.
Cons
  • Users often face a steep learning curve with Gorgias, particularly regarding advanced features and UI navigation.
  • Users find Gorgias to be expensive, feeling it's priced high with unhelpful support and costly add-on charges.
  • Users experience missing features with Gorgias, mainly due to limited integrations and restrictions on channel connections.
  • Users often face ticketing issues with Gorgias, including reliability concerns and a complex user interface.
  • Users express concern over Gorgias' lack of features, particularly regarding limitations in integrations and channel connectivity.

What Are Recent G2 Reviews of Gorgias?

What Are G2 Users Discussing About Gorgias?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated April 9, 2026