I like the safety and security most. Logging in with the authenticator app makes our most important information feel more secure. SAP Service Cloud is robust, from management and reporting to accounting and expense reports. I also like that it stores service history, so I can review past incidents and how they were resolved instead of starting from scratch when a client calls about a recurring staffing issue. When an employee doesn’t show up for a customer, the issue is automatically assigned to the right person, which helps us get support quicker and more efficiently. Setup was so easy: our accountant set it up in a day, and the team got trained the next day. It’s very user friendly. Review collected by and hosted on G2.com.

I feel like SAP Service Cloud is best used for structured customer service operations rather than staffing agencies. At times, it can create more administrative work with notes and crossing t’s, though the upfront work pays off in the long run. An integration with our ATS would be amazing so we don’t have to leave the ATS platform. Review collected by and hosted on G2.com.