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Decagon

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18 reviews
  • 1 profiles
  • 5 categories
Average star rating
4.9
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Decagon Reviews

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18
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Collin O.
CO
Collin O.
03/06/2025
Validated Reviewer
Verified Current User
Review source: Organic

Decagon revolutionized how we approach Customer Support!

The biggest upside of using Decagon isn't simply the assumption of repetitive day-to-day tasks that would normally be done manually, but that Decagon allows us to evaluate data on a much deeper level. Boiling down qualitative data isn't easy, but the AI solution Decagon provides is best-in-class.
Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
02/28/2025
Validated Reviewer
Verified Current User
Review source: Organic

Great AI and High touch collaboration

The AI performs extremely well and the team is both reliable and flexible to our needs. The implementation was seamless and over 4,000 customers interact with the AI on their support issues per day. Our customer support team could not operate without this tech.
Verified User in E-Learning
AE
Verified User in E-Learning
02/27/2025
Validated Reviewer
Verified Current User
Review source: Organic

Easy implementation, immediate results

Decagon worked better out of the box than any AI chatbot our team had tested so far. The technical implementation and integration into our Zendesk instance was easy - the Decagon team walked us through any questions we had and worked directly with one of our engineers to resolve some outstanding issues. When we launched Decagon for chat, it immediately deflected 75-80% of our tickets. The admin features are robust and customizable, and updating knowledge for the bot is very simple.

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HQ Location:
San Francisco, US

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What is Decagon?

Decagon is a specialist in leveraging artificial intelligence to significantly enhance and streamline the capabilities of businesses. With a focus on applying AI techniques to solve complex problems, Decagon supports companies across various sectors in optimizing their operations, increasing efficiency, and driving innovation. By integrating cutting-edge AI technologies, Decagon helps clients harness the potential of their data to make more informed decisions and maintain competitive advantages in their respective industries. For further details on their AI solutions and services, visit their website at https://decagon.ai/.

Details

Website
decagon.ai