# Top Free Conversational Commerce Platforms Check out our list of free Conversational Commerce Platforms. Products featured on this list are the ones that offer a free trial version. As with most free versions, there are limitations, typically time or features. If you'd like to see more products and to evaluate additional feature options, compare all [Conversational Commerce Platforms](https://www.g2.com/categories/conversational-commerce-platforms) to ensure you get the right product. ## View Free Conversational Commerce Platforms G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our [scoring methodologies](https://research.g2.com/g2-scoring-methodologies). **21** Conversational Commerce Platforms Products Available View all [Conversational Commerce Platforms](https://www.g2.com/categories/conversational-commerce-platforms) View all [Conversational Commerce Platforms](https://www.g2.com/categories/conversational-commerce-platforms) [ ### Zendesk for Customer Service ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [By Zendesk](https://www.g2.com/sellers/zendesk) [ (6,948)4.3 out of 5 ](https://www.g2.com/products/zendesk-for-customer-service/reviews#reviews "Read Zendesk for Customer Service Reviews") Product Description "Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. L **Users:** Customer Success Manager, Customer Service Manager · **Industries:** Computer Software, Information Technology and Services · **Market Segment:** 45% Mid-Market, 41% Small-Business User SentimentHow are these determined? Reviewers frequently mention the platform's intuitive interface, efficient ticketing system, and scalability for both small and large teams, as well as its ability to improve response times and overall customer experience. Reviewers experienced challenges with the complexity of advanced features and customization, the high cost of premium capabilities, and occasional overwhelming interface when managing large volumes of tickets or multiple workflows. Year Founded 2007 HQ Location San Francisco, CA Company Website https://www.zendesk.com Twitter @Zendesk LinkedIn® Page https://www.linkedin.com/company/418095/ Ownership NYSE: ZEN Phone +1 (415) 418-7506 [ ### LiveChat ](https://www.g2.com/products/livechat/reviews) [By Text](https://www.g2.com/sellers/text-d7daf23a-c555-466c-8ae4-fc77beae1378) [ (808)4.5 out of 5 ](https://www.g2.com/products/livechat/reviews#reviews "Read LiveChat Reviews") Product Description LiveChat is a comprehensive customer communication platform that enables businesses to connect with their website visitors and customers in real-time, driving sales, delivering support, and enhancing **Users:** Customer Service Representative, CEO · **Industries:** Computer Software, Information Technology and Services · **Market Segment:** 44% Small-Business, 36% Mid-Market User SentimentHow are these determined? Reviewers frequently mention the ease of use, the ability to manage chats efficiently, and the beneficial features such as real-time notifications, automation, and the 'message sneak peek' which allows agents to see what a customer is typing in real-time. Reviewers experienced issues with the mobile app being slower than the desktop version, limited customization options for certain workflows, and difficulties in reaching tech support, as well as finding some advanced features to be expensive for smaller teams. Year Founded 2002 HQ Location Boston, MA, USA Company Website https://www.text.com/ Twitter @text\_hq LinkedIn® Page https://www.linkedin.com/company/text/ Ownership WSE: TXT [![G2 Advertising](/assets/my-g2-logo-41632af6f81a240a0a9886638f412b2ac9a29f4001534f8c83be89a58ef9d45d.svg "G2 Advertising")](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) Sponsored G2 Advertising Get 2x conversion than Google Ads with G2 Advertising! G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments. [ Learn More ](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) [ ### Sprinklr Service ](https://www.g2.com/products/sprinklr-service/reviews) [By Sprinklr](https://www.g2.com/sellers/sprinklr) [ (739)4.3 out of 5 ](https://www.g2.com/products/sprinklr-service/reviews#reviews "Read Sprinklr Service Reviews") Product Description Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers rea **Users:** Social Media Manager, Social Media Specialist · **Industries:** Consumer Services, Marketing and Advertising · **Market Segment:** 41% Enterprise, 31% Mid-Market User SentimentHow are these determined? Users frequently mention the platform's ability to consolidate customer interactions across various channels, its AI features, and its robust analytics and reporting tools as key benefits. Users experienced challenges with the platform's complexity, particularly for new users, and some reported issues with the multi-login system and occasional system performance issues. Year Founded 2009 HQ Location New York Company Website https://www.sprinklr.com Twitter @Sprinklr LinkedIn® Page https://www.linkedin.com/company/399351/ Ownership NYSE: CXM [ ### Gorgias ](https://www.g2.com/products/gorgias/reviews) [By Gorgias](https://www.g2.com/sellers/gorgias) [ (560)4.6 out of 5 ](https://www.g2.com/products/gorgias/reviews#reviews "Read Gorgias Reviews") Product Description Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries throughout the entire customer journey. Gorgias's AI Agent acts as a super-agent on the bran **Users:** Customer Service Representative, Customer Service Manager · **Industries:** Retail, Apparel & Fashion · **Market Segment:** 80% Small-Business, 18% Mid-Market User SentimentHow are these determined? Users like that Gorgias streamlines their customer support workflow, reduces manual work, and allows them to manage email, chat, and help desk activities in one place, with the added benefit of easy integration with Shopify and other platforms. Reviewers mentioned that the AI responses can be tricky, setting up triggers or when to pass a ticket requires more detail and nuance, and the reporting suite is limited, with some users finding the user interface difficult to navigate. Year Founded 2015 HQ Location San Francisco, California Company Website https://www.gorgias.com/ Twitter @gorgiasio LinkedIn® Page https://www.linkedin.com/company/6402068/ [ ### Sprinklr Social ](https://www.g2.com/products/sprinklr-social/reviews) [By Sprinklr](https://www.g2.com/sellers/sprinklr) [ (1,208)4.1 out of 5 ](https://www.g2.com/products/sprinklr-social/reviews#reviews "Read Sprinklr Social Reviews") Product Description Sprinklr Social’s industry-leading platform empowers enterprise teams of all sizes to deliver a consistent brand experience across 35+ digital and social channels to drive engagement and revenue, with **Users:** Social Media Specialist, Social Media Manager · **Industries:** Marketing and Advertising, Information Technology and Services · **Market Segment:** 49% Enterprise, 29% Mid-Market User SentimentHow are these determined? Users frequently mention the ease of use, the ability to manage multiple social accounts at once, the customizable dashboards, and the time-saving features such as the ability to upload content just once and distribute it to all platforms. Reviewers noted that the platform can be complex and difficult to navigate, the initial setup can be labor-intensive, and there are occasional issues with disconnects, slow reporting, and inconsistencies in data. Year Founded 2009 HQ Location New York Company Website https://www.sprinklr.com Twitter @Sprinklr LinkedIn® Page https://www.linkedin.com/company/399351/ Ownership NYSE: CXM [ ### SleekFlow ](https://www.g2.com/products/sleekflow/reviews) [By SleekFlow](https://www.g2.com/sellers/sleekflow) [ (205)4.6 out of 5 ](https://www.g2.com/products/sleekflow/reviews#reviews "Read SleekFlow Reviews") Product Description SleekFlow is an AI Suite for Revenue-Driving Conversations. Trusted by over2,000 enterprises across 70+ countries, we unify WhatsApp, Instagram, Messenger, SMS, Website Live Chat, Email, Call and b **Users:** Director, Founder · **Industries:** Retail, Health, Wellness and Fitness · **Market Segment:** 74% Small-Business, 20% Mid-Market User SentimentHow are these determined? Users like the intuitive interface, easy onboarding, and integrations with various business tools that streamline workflows, improve collaboration, and increase productivity. Reviewers mentioned some difficulties with advanced automation and workflow configurations, time-consuming setup for certain integrations, and a desire for more customization options for reporting and analytics. Year Founded 2019 HQ Location Singapore, SG Company Website https://sleekflow.io/ Twitter @sleekflow\_io LinkedIn® Page https://www.linkedin.com/company/sleekflow [ ### yellow.ai ](https://www.g2.com/products/yellow-ai/reviews) [By yellow.ai](https://www.g2.com/sellers/yellow-ai) [ (106)4.4 out of 5 ](https://www.g2.com/products/yellow-ai/reviews#reviews "Read yellow.ai Reviews") Product Description Yellow.ai empowers enterprises to create memorable customer conversations through our generative AI-powered customer service automation platform. Our vision is to drive toward the future of fully auto **Users:** Software Engineer · **Industries:** Financial Services, Information Technology and Services · **Market Segment:** 38% Small-Business, 33% Mid-Market ![Ram E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ram E.") RE They helped us in setting up our WhatsApp communication engine and setting up Chats; they have been really helpful and very responsive in helping...[Read review](https://www.g2.com/products/yellow-ai/reviews/yellow-ai-review-7660318) ![Puneet Y.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Puneet Y.") PY The ability to make chatbots for websites helps reduce cost for support roles thats are critical in small businesses which are customer faced like...[Read review](https://www.g2.com/products/yellow-ai/reviews/yellow-ai-review-8146226) Year Founded 2016 HQ Location San Mateo, California Company Website https://yellowmessenger.com/ Twitter @yellowdotai LinkedIn® Page https://www.linkedin.com/company/yellowmessenger/about [ ### Capacity ](https://www.g2.com/products/capacity/reviews) [By Capacity](https://www.g2.com/sellers/capacity) [ (92)4.7 out of 5 ](https://www.g2.com/products/capacity/reviews#reviews "Read Capacity Reviews") Product Description Capacity is a unified CX Automation Platform engineered to eliminate the operational chaos of rising support costs, fragmented technology, and increasing customer expectations. Built specifically for **Industries:** Financial Services, Banking · **Market Segment:** 40% Mid-Market, 32% Small-Business ![Irfanudeen S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Irfanudeen S.") IS LumenVox ASR is best at its accuracy, the accuracy rate of LumenVox is unbeatable, it catches every pitch clearly and is highly accurate in the...[Read review](https://www.g2.com/products/capacity/reviews/capacity-review-5455081) ![Girish B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Girish B.") GB make its easier task for the speech recognition soft over the time the imp in its diagnostics feature has increased its effectiveness[Read review](https://www.g2.com/products/capacity/reviews/capacity-review-5477305) Year Founded 2017 HQ Location University City, Missouri Company Website https://www.capacity.com Twitter @GoCapacity LinkedIn® Page https://www.linkedin.com/company/teamcapacity/ [ ### Sobot Omnichannel Suite ](https://www.g2.com/products/sobot-omnichannel-suite/reviews) [By Sobot](https://www.g2.com/sellers/sobot) [ (39)4.9 out of 5 ](https://www.g2.com/products/sobot-omnichannel-suite/reviews#reviews "Read Sobot Omnichannel Suite Reviews") Product Description Sobot is a leading global contact center solution provider, offering a suite of solutions and services, including chatbot, live chat, voice, ticketing system, messaging, and WhatsApp Business API. **Users:** CEO · **Industries:** Retail · **Market Segment:** 62% Mid-Market, 49% Small-Business User SentimentHow are these determined? Users like the platform's ability to centralize customer conversations, its automation and intelligent routing features, and its stable and reliable performance in handling high volumes of customer interactions. Reviewers mentioned that setting up advanced workflows and custom reports can be time-consuming, and the admin interface could use more guidance for complex configurations. HQ Location Singapore, SG Company Website https://sobot.io LinkedIn® Page https://www.linkedin.com/company/sobotofficial [ ### Zaapi ](https://www.g2.com/products/zaapi/reviews) [By Zaapi](https://www.g2.com/sellers/zaapi) [ (36)4.6 out of 5 ](https://www.g2.com/products/zaapi/reviews#reviews "Read Zaapi Reviews") Product Description The Future of Conversational CX Zaapi is a comprehensive AI-driven Customer Experience (CX) platform designed for the modern era of commerce. By centralizing interactions from WhatsApp, Email, Webs **Industries:** Retail · **Market Segment:** 64% Small-Business, 22% Mid-Market User SentimentHow are these determined? Reviewers frequently mention the user-friendly interface, seamless integrations with various platforms, and the AI tool that automates responses, saving time and improving efficiency. Users experienced occasional performance issues such as slow loading times, system delays, and limitations in certain features like AI token limit and reporting capabilities, and some found the pricing to be high. HQ Location N/A Company Website https://www.zaapi.io/ LinkedIn® Page https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps [ ### Sinch ](https://www.g2.com/products/sinch/reviews) [By Sinch](https://www.g2.com/sellers/sinch) [ (34)3.8 out of 5 ](https://www.g2.com/products/sinch/reviews#reviews "Read Sinch Reviews") Product Description Sinch is a cloud communications provider designed to help businesses engage with their customers through a variety of channels, including SMS, WhatsApp, Email, Voice, and Verification. This platform o **Industries:** Computer Software, Information Technology and Services · **Market Segment:** 44% Small-Business, 35% Mid-Market ![Jacqueline C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jacqueline C.") JC Everyone at Sinch that I've worked with has been extremely responsive, whether it is questions about adding additional features, or supporting our...[Read review](https://www.g2.com/products/sinch/reviews/sinch-review-4477058) ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") UT Very helpful staff, flexible in their offerings and solutions[Read review](https://www.g2.com/products/sinch/reviews/sinch-review-4488318) Year Founded 2008 HQ Location Stockholm, Sweden Company Website https://www.sinch.com Twitter @wearesinch LinkedIn® Page https://www.linkedin.com/company/sinch Ownership SINCH.ST [ ### Kindly ](https://www.g2.com/products/kindly/reviews) [By Kindly](https://www.g2.com/sellers/kindly) [ (32)4.9 out of 5 ](https://www.g2.com/products/kindly/reviews#reviews "Read Kindly Reviews") Product Description Generative AI-powered AI agents built to automate support. We are one of Europe’s leading premium AI agent providers specializing in the development of artificial intelligence and automation solut **Market Segment:** 44% Mid-Market, 41% Small-Business ![Susanne H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Susanne H.") SH Kindly helps us give quicker support to our members. It is also a pleasure to work with the people behind kindly who always provide good and...[Read review](https://www.g2.com/products/kindly/reviews/kindly-review-7766761) ![Verified User in Leisure, Travel & Tourism](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Leisure, Travel & Tourism") AL We are very happy with the collaboration so far with Kindly. They are very swift to solve our problems and needs. Our Customer Success manager from...[Read review](https://www.g2.com/products/kindly/reviews/kindly-review-8839472) Year Founded 2016 HQ Location Oslo, NO Company Website https://www.kindly.ai/ LinkedIn® Page https://www.linkedin.com/company/kindlyai/ [ ### AskSpot.io ](https://www.g2.com/products/askspot-io/reviews) [By AskSpot.io](https://www.g2.com/sellers/askspot-io) [ (1)5.0 out of 5 ](https://www.g2.com/products/askspot-io/reviews#reviews "Read AskSpot.io Reviews") Product Description AskSpot is a type of AI agent platform that helps e-commerce businesses automate customer service operations across live chat, email, and marketplace inboxes. The platform is designed for online reta **Market Segment:** 100% Mid-Market ![Joanna C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joanna C.") JC Easy to use, intuitive panel, removing the burden of human operation, good results :)[Read review](https://www.g2.com/products/askspot-io/reviews/askspot-io-review-12867117) HQ Location 31-864, al. Jana Pawła II 43b, Cracow, Poland Company Website https://www.askspot.io LinkedIn® Page https://www.linkedin.com/company/askspot/ [ ### CM.com ](https://www.g2.com/products/cm-com/reviews) [By CM.com](https://www.g2.com/sellers/cm-com) [ (12)4.8 out of 5 ](https://www.g2.com/products/cm-com/reviews#reviews "Read CM.com Reviews") Product Description Today, people all over the world are connected via their mobile phones. All-day, every day. Businesses, as well as their customers, are looking for more efficient and customer-centric ways to commun **Market Segment:** 50% Mid-Market, 50% Small-Business ![Verified User in Renewables & Environment](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Renewables & Environment") UR Simple to use and the reminder for the balance running low[Read review](https://www.g2.com/products/cm-com/reviews/cm-com-review-4722373) ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") AM Simplicity to create chatbots and creating sms campaigns[Read review](https://www.g2.com/products/cm-com/reviews/cm-com-review-4953737) Year Founded 1999 HQ Location Breda, Noord-Brabant Company Website https://www.cm.com Twitter @CMcom\_ LinkedIn® Page https://www.linkedin.com/company/cmcom Ownership AMS: CMCOM [ ### Coveo ](https://www.g2.com/products/coveo/reviews) [By Coveo Solutions Inc](https://www.g2.com/sellers/coveo-solutions-inc) [ (142)4.3 out of 5 ](https://www.g2.com/products/coveo/reviews#reviews "Read Coveo Reviews") Product Description Coveo is a composable AI search & generative experience platform. It’s the intelligence layer that powers individualized, trusted, and connected experiences. You can delight customers, augment emp **Industries:** Retail, Computer Software · **Market Segment:** 54% Enterprise, 39% Mid-Market RB We chose Coveo's services because it allows us to better understand our audience, as it handles a large number of indicators that help us to...[Read review](https://www.g2.com/products/coveo/reviews/coveo-review-4322667) SO Qubit provides an easy to use interface meaning managing tests is quick and easy. Viewing results is also super efficient meaning we can quickly...[Read review](https://www.g2.com/products/coveo/reviews/coveo-review-4642430) Year Founded 2005 HQ Location Quebec City, Canada Company Website https://www.coveo.com Twitter @coveo LinkedIn® Page https://www.linkedin.com/company/coveo - ‹ Prev‹ Prev - 1 - [2](/categories/conversational-commerce-platforms/free?order=g2_score&page=2#product-list) - [Next ›Next ›](/categories/conversational-commerce-platforms/free?order=g2_score&page=2#product-list)