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Top Free Conversational Commerce Platforms

Check out our list of free Conversational Commerce Platforms. Products featured on this list are the ones that offer a free trial version. As with most free versions, there are limitations, typically time or features.

If you'd like to see more products and to evaluate additional feature options, compare all Conversational Commerce Platforms to ensure you get the right product.

View Free Conversational Commerce Platforms

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
18 Conversational Commerce Platforms Products Available
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Zendesk for Customer Service
(6,704)4.3 out of 5
Optimized for quick response
2nd Easiest To Use in Conversational Commerce Platforms software
View top Consulting Services for Zendesk for Customer Service
Entry Level Price:$19.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    "Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. L

    Users
    • Customer Success Manager
    • Customer Service Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 46% Mid-Market
    • 41% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Zendesk is a customer support tool that consolidates all customer communications into a single platform, automates repetitive tasks, and provides valuable insights.
    • Reviewers frequently mention the ease of use, the ability to manage customer support across multiple channels in one place, and the time-saving automation features.
    • Users mentioned that Zendesk can be overwhelming for smaller teams due to its complexity, the pricing can become expensive when adding advanced features, and some useful capabilities are locked behind higher-tier plans.
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Zendesk
    Company Website
    Year Founded
    2007
    HQ Location
    San Francisco, CA
    Twitter
    @Zendesk
    103,008 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    7,692 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

"Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. L

Users
  • Customer Success Manager
  • Customer Service Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 46% Mid-Market
  • 41% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Zendesk is a customer support tool that consolidates all customer communications into a single platform, automates repetitive tasks, and provides valuable insights.
  • Reviewers frequently mention the ease of use, the ability to manage customer support across multiple channels in one place, and the time-saving automation features.
  • Users mentioned that Zendesk can be overwhelming for smaller teams due to its complexity, the pricing can become expensive when adding advanced features, and some useful capabilities are locked behind higher-tier plans.
Seller Details
Seller
Zendesk
Company Website
Year Founded
2007
HQ Location
San Francisco, CA
Twitter
@Zendesk
103,008 Twitter followers
LinkedIn® Page
www.linkedin.com
7,692 employees on LinkedIn®
LiveChat
(793)4.4 out of 5
7th Easiest To Use in Conversational Commerce Platforms software
View top Consulting Services for LiveChat
Entry Level Price:$19.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LiveChat is a comprehensive customer communication platform that enables businesses to connect with their website visitors and customers in real-time, driving sales, delivering support, and enhancing

    Users
    • Customer Service Representative
    • CEO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 44% Small-Business
    • 36% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • LiveChat is a customer support tool that enables real-time interaction and improves response time, with features such as automation, analytics, real-time support, and advanced customization.
    • Users frequently mention the ease of use, the ability to turn customer support into a revenue-driving function, the balance of automation with human interaction, and the effectiveness of analytics and real-time support.
    • Reviewers mentioned difficulties with advanced customization and workflow flexibility, issues with notification sounds, challenges with chatbot accuracy, and limitations in integration with other systems.
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Text
    Company Website
    Year Founded
    2002
    HQ Location
    Wrocław, Lower Silesia
    LinkedIn® Page
    www.linkedin.com
    382 employees on LinkedIn®
    Ownership
    WSE: TXT
Product Description
How are these determined?Information
This description is provided by the seller.

LiveChat is a comprehensive customer communication platform that enables businesses to connect with their website visitors and customers in real-time, driving sales, delivering support, and enhancing

Users
  • Customer Service Representative
  • CEO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 44% Small-Business
  • 36% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • LiveChat is a customer support tool that enables real-time interaction and improves response time, with features such as automation, analytics, real-time support, and advanced customization.
  • Users frequently mention the ease of use, the ability to turn customer support into a revenue-driving function, the balance of automation with human interaction, and the effectiveness of analytics and real-time support.
  • Reviewers mentioned difficulties with advanced customization and workflow flexibility, issues with notification sounds, challenges with chatbot accuracy, and limitations in integration with other systems.
Seller Details
Seller
Text
Company Website
Year Founded
2002
HQ Location
Wrocław, Lower Silesia
LinkedIn® Page
www.linkedin.com
382 employees on LinkedIn®
Ownership
WSE: TXT
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Sprinklr Service
(723)4.3 out of 5
Optimized for quick response
5th Easiest To Use in Conversational Commerce Platforms software
Entry Level Price:$3,600.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers rea

    Users
    • Social Media Manager
    • Social Media Specialist
    Industries
    • Consumer Services
    • Marketing and Advertising
    Market Segment
    • 41% Enterprise
    • 30% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Sprinklr Service is a customer engagement platform that equips agents with necessary information to address inbound social care messages and manage customer engagements across multiple social channels.
    • Users like Sprinklr Service's ability to unify customer interactions across multiple channels into one platform, its robust and dependable hub for managing customer engagements, and its highly configurable nature despite being a SaaS solution.
    • Reviewers mentioned that switching from Service dashboards to Engagement dashboards can be difficult, the platform can experience intermittent connectivity issues, and the initial setup can be complex and time-consuming.
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Sprinklr
    Company Website
    Year Founded
    2009
    HQ Location
    New York
    Twitter
    @Sprinklr
    38,206 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4,340 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers rea

Users
  • Social Media Manager
  • Social Media Specialist
Industries
  • Consumer Services
  • Marketing and Advertising
Market Segment
  • 41% Enterprise
  • 30% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Sprinklr Service is a customer engagement platform that equips agents with necessary information to address inbound social care messages and manage customer engagements across multiple social channels.
  • Users like Sprinklr Service's ability to unify customer interactions across multiple channels into one platform, its robust and dependable hub for managing customer engagements, and its highly configurable nature despite being a SaaS solution.
  • Reviewers mentioned that switching from Service dashboards to Engagement dashboards can be difficult, the platform can experience intermittent connectivity issues, and the initial setup can be complex and time-consuming.
Seller Details
Seller
Sprinklr
Company Website
Year Founded
2009
HQ Location
New York
Twitter
@Sprinklr
38,206 Twitter followers
LinkedIn® Page
www.linkedin.com
4,340 employees on LinkedIn®
Gorgias
(547)4.6 out of 5
Optimized for quick response
3rd Easiest To Use in Conversational Commerce Platforms software
View top Consulting Services for Gorgias
Entry Level Price:$10.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries throughout the entire customer journey. Gorgias's AI Agent acts as a super-agent on the bran

    Users
    • Customer Service Representative
    • Customer Service Manager
    Industries
    • Retail
    • Apparel & Fashion
    Market Segment
    • 80% Small-Business
    • 18% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Gorgias is a customer service tool that integrates with various platforms to centralize email, chat, and social tickets into one view, and offers automation rules, macros, and AI chatbot.
    • Reviewers like the ease of use, the ability to streamline support workflow, the integration with Shopify, and the automation features that save time and allow focus on higher-value customer interactions.
    • Users mentioned that the platform can be complex, the reporting is not always satisfactory, the AI chatbot needs improvement, and the user interface could be cleaner and easier to navigate.
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Gorgias
    Company Website
    Year Founded
    2015
    HQ Location
    San Francisco, California
    Twitter
    @gorgiasio
    3,747 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    520 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries throughout the entire customer journey. Gorgias's AI Agent acts as a super-agent on the bran

Users
  • Customer Service Representative
  • Customer Service Manager
Industries
  • Retail
  • Apparel & Fashion
Market Segment
  • 80% Small-Business
  • 18% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Gorgias is a customer service tool that integrates with various platforms to centralize email, chat, and social tickets into one view, and offers automation rules, macros, and AI chatbot.
  • Reviewers like the ease of use, the ability to streamline support workflow, the integration with Shopify, and the automation features that save time and allow focus on higher-value customer interactions.
  • Users mentioned that the platform can be complex, the reporting is not always satisfactory, the AI chatbot needs improvement, and the user interface could be cleaner and easier to navigate.
Seller Details
Seller
Gorgias
Company Website
Year Founded
2015
HQ Location
San Francisco, California
Twitter
@gorgiasio
3,747 Twitter followers
LinkedIn® Page
www.linkedin.com
520 employees on LinkedIn®
Sprinklr Social
(1,184)4.1 out of 5
Optimized for quick response
11th Easiest To Use in Conversational Commerce Platforms software
Entry Level Price:$2,800.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sprinklr Social’s industry-leading platform empowers enterprise teams of all sizes to deliver a consistent brand experience across 35+ digital and social channels to drive engagement and revenue, with

    Users
    • Social Media Specialist
    • Social Media Manager
    Industries
    • Marketing and Advertising
    • Information Technology and Services
    Market Segment
    • 49% Enterprise
    • 28% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Sprinklr Social is a platform used for managing social media marketing activities, including publishing, scheduling, and reviewing engagement dashboards.
    • Reviewers frequently mention the platform's robust automation capabilities, customizable dashboards, and the ability to manage multiple social channels in one place, saving significant time and improving efficiency.
    • Reviewers experienced a steep learning curve with the platform, finding it complex and not always intuitive, with some reporting issues with slow performance when handling large datasets and occasional support or bug issues.
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Sprinklr
    Company Website
    Year Founded
    2009
    HQ Location
    New York
    Twitter
    @Sprinklr
    38,206 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4,340 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sprinklr Social’s industry-leading platform empowers enterprise teams of all sizes to deliver a consistent brand experience across 35+ digital and social channels to drive engagement and revenue, with

Users
  • Social Media Specialist
  • Social Media Manager
Industries
  • Marketing and Advertising
  • Information Technology and Services
Market Segment
  • 49% Enterprise
  • 28% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Sprinklr Social is a platform used for managing social media marketing activities, including publishing, scheduling, and reviewing engagement dashboards.
  • Reviewers frequently mention the platform's robust automation capabilities, customizable dashboards, and the ability to manage multiple social channels in one place, saving significant time and improving efficiency.
  • Reviewers experienced a steep learning curve with the platform, finding it complex and not always intuitive, with some reporting issues with slow performance when handling large datasets and occasional support or bug issues.
Seller Details
Seller
Sprinklr
Company Website
Year Founded
2009
HQ Location
New York
Twitter
@Sprinklr
38,206 Twitter followers
LinkedIn® Page
www.linkedin.com
4,340 employees on LinkedIn®
SleekFlow
(194)4.6 out of 5
9th Easiest To Use in Conversational Commerce Platforms software
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SleekFlow is an agentic AI platform that transforms conversations into sales. Trusted by over 1,500 enterprises across over 80 countries, we unify WhatsApp, Instagram, Messenger, SMS, Website Live

    Users
    • Director
    • Founder
    Industries
    • Retail
    • Education Management
    Market Segment
    • 74% Small-Business
    • 20% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • SleekFlow is a customer communication platform that consolidates all chat channels, supports automation, and allows efficient management of messages across multiple platforms.
    • Users like the platform's ease of use, stability, collaboration tools, automation features, seamless integration with Shopify, AI features for quick replies and lead scoring, and the unified inbox for organizing messages.
    • Users mentioned issues with the reporting feature, pricing for smaller teams, learning curve for setting up workflows, limited customization of some features, and occasional lag in the mobile app.
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SleekFlow
    Company Website
    Year Founded
    2019
    HQ Location
    Singapore, SG
    Twitter
    @sleekflow_io
    102 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    196 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SleekFlow is an agentic AI platform that transforms conversations into sales. Trusted by over 1,500 enterprises across over 80 countries, we unify WhatsApp, Instagram, Messenger, SMS, Website Live

Users
  • Director
  • Founder
Industries
  • Retail
  • Education Management
Market Segment
  • 74% Small-Business
  • 20% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • SleekFlow is a customer communication platform that consolidates all chat channels, supports automation, and allows efficient management of messages across multiple platforms.
  • Users like the platform's ease of use, stability, collaboration tools, automation features, seamless integration with Shopify, AI features for quick replies and lead scoring, and the unified inbox for organizing messages.
  • Users mentioned issues with the reporting feature, pricing for smaller teams, learning curve for setting up workflows, limited customization of some features, and occasional lag in the mobile app.
Seller Details
Seller
SleekFlow
Company Website
Year Founded
2019
HQ Location
Singapore, SG
Twitter
@sleekflow_io
102 Twitter followers
LinkedIn® Page
www.linkedin.com
196 employees on LinkedIn®
yellow.ai
(106)4.4 out of 5
4th Easiest To Use in Conversational Commerce Platforms software
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Yellow.ai empowers enterprises to create memorable customer conversations through our generative AI-powered customer service automation platform. Our vision is to drive toward the future of fully auto

    Users
    • Software Engineer
    Industries
    • Financial Services
    • Information Technology and Services
    Market Segment
    • 39% Small-Business
    • 32% Mid-Market
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Ram E.
    RE
    They helped us in setting up our WhatsApp communication engine and setting up Chats; they have been really helpful and very responsive in helping... Read review
    Puneet Y.
    PY
    The ability to make chatbots for websites helps reduce cost for support roles thats are critical in small businesses which are customer faced like... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    yellow.ai
    Year Founded
    2016
    HQ Location
    San Mateo, California
    Twitter
    @yellowdotai
    1,537 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    889 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Yellow.ai empowers enterprises to create memorable customer conversations through our generative AI-powered customer service automation platform. Our vision is to drive toward the future of fully auto

Users
  • Software Engineer
Industries
  • Financial Services
  • Information Technology and Services
Market Segment
  • 39% Small-Business
  • 32% Mid-Market
Ram E.
RE
They helped us in setting up our WhatsApp communication engine and setting up Chats; they have been really helpful and very responsive in helping... Read review
Puneet Y.
PY
The ability to make chatbots for websites helps reduce cost for support roles thats are critical in small businesses which are customer faced like... Read review
Seller Details
Seller
yellow.ai
Year Founded
2016
HQ Location
San Mateo, California
Twitter
@yellowdotai
1,537 Twitter followers
LinkedIn® Page
www.linkedin.com
889 employees on LinkedIn®
Sobot Omnichannel Suite
(43)4.9 out of 5
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sobot is a leading global contact center solution provider, offering a suite of solutions and services, including chatbot, live chat, voice, ticketing system, messaging, and WhatsApp Business API.

    Users
    • CEO
    Industries
    • Computer Software
    Market Segment
    • 42% Mid-Market
    • 42% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Sobot Omnichannel Suite is a platform that centralizes customer conversations across multiple channels, providing automation, intelligent routing, and chatbot capabilities for efficient management of high volumes of interactions.
    • Reviewers frequently mention the platform's ability to handle repetitive tasks and routine questions, its efficient resolution of common or technical questions, and its seamless integration with existing systems, all of which contribute to a smooth and consistent customer support experience.
    • Reviewers noted that setting up advanced workflows and custom reports can be time-consuming, especially for teams without a dedicated admin, and that the admin interface could use more guidance for complex configurations.
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Sobot
    Company Website
    HQ Location
    Singapore, SG
    LinkedIn® Page
    www.linkedin.com
    97 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sobot is a leading global contact center solution provider, offering a suite of solutions and services, including chatbot, live chat, voice, ticketing system, messaging, and WhatsApp Business API.

Users
  • CEO
Industries
  • Computer Software
Market Segment
  • 42% Mid-Market
  • 42% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Sobot Omnichannel Suite is a platform that centralizes customer conversations across multiple channels, providing automation, intelligent routing, and chatbot capabilities for efficient management of high volumes of interactions.
  • Reviewers frequently mention the platform's ability to handle repetitive tasks and routine questions, its efficient resolution of common or technical questions, and its seamless integration with existing systems, all of which contribute to a smooth and consistent customer support experience.
  • Reviewers noted that setting up advanced workflows and custom reports can be time-consuming, especially for teams without a dedicated admin, and that the admin interface could use more guidance for complex configurations.
Seller Details
Seller
Sobot
Company Website
HQ Location
Singapore, SG
LinkedIn® Page
www.linkedin.com
97 employees on LinkedIn®
Sinch
(33)3.9 out of 5
Optimized for quick response
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sinch is a cloud communications provider designed to help businesses engage with their customers through a variety of channels, including SMS, WhatsApp, Email, Voice, and Verification. This platform o

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 42% Small-Business
    • 36% Mid-Market
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Jacqueline C.
    JC
    Everyone at Sinch that I've worked with has been extremely responsive, whether it is questions about adding additional features, or supporting our... Read review
    Verified User in Telecommunications
    UT
    Very helpful staff, flexible in their offerings and solutions Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Sinch
    Company Website
    Year Founded
    2008
    HQ Location
    Stockholm, Sweden
    Twitter
    @wearesinch
    3,656 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4,319 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sinch is a cloud communications provider designed to help businesses engage with their customers through a variety of channels, including SMS, WhatsApp, Email, Voice, and Verification. This platform o

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 42% Small-Business
  • 36% Mid-Market
Jacqueline C.
JC
Everyone at Sinch that I've worked with has been extremely responsive, whether it is questions about adding additional features, or supporting our... Read review
Verified User in Telecommunications
UT
Very helpful staff, flexible in their offerings and solutions Read review
Seller Details
Seller
Sinch
Company Website
Year Founded
2008
HQ Location
Stockholm, Sweden
Twitter
@wearesinch
3,656 Twitter followers
LinkedIn® Page
www.linkedin.com
4,319 employees on LinkedIn®
Capacity
(57)4.8 out of 5
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Capacity is a unified CX Automation Platform engineered to eliminate the operational chaos of rising support costs, fragmented technology, and increasing customer expectations. Built specifically for

    Users
    No information available
    Industries
    • Financial Services
    • Banking
    Market Segment
    • 42% Mid-Market
    • 37% Small-Business
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • DW
    The platform is easy to navigate and customize. Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Capacity
    Year Founded
    2017
    HQ Location
    University City, Missouri
    Twitter
    @GoCapacity
    526 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    630 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Capacity is a unified CX Automation Platform engineered to eliminate the operational chaos of rising support costs, fragmented technology, and increasing customer expectations. Built specifically for

Users
No information available
Industries
  • Financial Services
  • Banking
Market Segment
  • 42% Mid-Market
  • 37% Small-Business
DW
The platform is easy to navigate and customize. Read review
Seller Details
Seller
Capacity
Year Founded
2017
HQ Location
University City, Missouri
Twitter
@GoCapacity
526 Twitter followers
LinkedIn® Page
www.linkedin.com
630 employees on LinkedIn®
Zaapi
(26)4.6 out of 5
Entry Level Price:Starting at $59.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The Future of Conversational CX Zaapi is a comprehensive AI-driven Customer Experience (CX) platform designed for the modern era of commerce. By centralizing interactions from WhatsApp, Email, Webs

    Users
    No information available
    Industries
    • Retail
    Market Segment
    • 58% Small-Business
    • 23% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Zaapi is a platform that centralizes chats from multiple channels into one place, providing analytics features and AI capabilities to manage responses and track team performance.
    • Reviewers like the user-friendly interface, the ability to manage multiple chats efficiently, the straightforward setup, and the AI's ability to answer based on knowledge sources, which optimizes manpower and allows live agents to focus on complex inquiries.
    • Users reported issues with the pricing, lack of comprehensive functions such as date range selection in sales reports, occasional system errors, limitations in AI capabilities, and the need for more advanced customization options and integrations with third-party tools.
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Zaapi
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The Future of Conversational CX Zaapi is a comprehensive AI-driven Customer Experience (CX) platform designed for the modern era of commerce. By centralizing interactions from WhatsApp, Email, Webs

Users
No information available
Industries
  • Retail
Market Segment
  • 58% Small-Business
  • 23% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Zaapi is a platform that centralizes chats from multiple channels into one place, providing analytics features and AI capabilities to manage responses and track team performance.
  • Reviewers like the user-friendly interface, the ability to manage multiple chats efficiently, the straightforward setup, and the AI's ability to answer based on knowledge sources, which optimizes manpower and allows live agents to focus on complex inquiries.
  • Users reported issues with the pricing, lack of comprehensive functions such as date range selection in sales reports, occasional system errors, limitations in AI capabilities, and the need for more advanced customization options and integrations with third-party tools.
Seller Details
Seller
Zaapi
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
Kindly
(32)4.9 out of 5
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Generative AI-powered AI agents built to automate support. We are one of Europe’s leading premium AI agent providers specializing in the development of artificial intelligence and automation solut

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 44% Mid-Market
    • 41% Small-Business
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Susanne H.
    SH
    Kindly helps us give quicker support to our members. It is also a pleasure to work with the people behind kindly who always provide good and... Read review
    Verified User in Leisure, Travel & Tourism
    AL
    We are very happy with the collaboration so far with Kindly. They are very swift to solve our problems and needs. Our Customer Success manager from... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Kindly
    Year Founded
    2016
    HQ Location
    Oslo, NO
    LinkedIn® Page
    www.linkedin.com
    92 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Generative AI-powered AI agents built to automate support. We are one of Europe’s leading premium AI agent providers specializing in the development of artificial intelligence and automation solut

Users
No information available
Industries
No information available
Market Segment
  • 44% Mid-Market
  • 41% Small-Business
Susanne H.
SH
Kindly helps us give quicker support to our members. It is also a pleasure to work with the people behind kindly who always provide good and... Read review
Verified User in Leisure, Travel & Tourism
AL
We are very happy with the collaboration so far with Kindly. They are very swift to solve our problems and needs. Our Customer Success manager from... Read review
Seller Details
Seller
Kindly
Year Founded
2016
HQ Location
Oslo, NO
LinkedIn® Page
www.linkedin.com
92 employees on LinkedIn®
CM.com
(12)4.8 out of 5
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Today, people all over the world are connected via their mobile phones. All-day, every day. Businesses, as well as their customers, are looking for more efficient and customer-centric ways to commun

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 50% Mid-Market
    • 50% Small-Business
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Renewables & Environment
    UR
    Simple to use and the reminder for the balance running low Read review
    Verified User in Marketing and Advertising
    AM
    Simplicity to create chatbots and creating sms campaigns Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    CM.com
    Year Founded
    1999
    HQ Location
    Breda, Noord-Brabant
    Twitter
    @CMcom_
    1,711 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    767 employees on LinkedIn®
    Ownership
    AMS: CMCOM
Product Description
How are these determined?Information
This description is provided by the seller.

Today, people all over the world are connected via their mobile phones. All-day, every day. Businesses, as well as their customers, are looking for more efficient and customer-centric ways to commun

Users
No information available
Industries
No information available
Market Segment
  • 50% Mid-Market
  • 50% Small-Business
Verified User in Renewables & Environment
UR
Simple to use and the reminder for the balance running low Read review
Verified User in Marketing and Advertising
AM
Simplicity to create chatbots and creating sms campaigns Read review
Seller Details
Seller
CM.com
Year Founded
1999
HQ Location
Breda, Noord-Brabant
Twitter
@CMcom_
1,711 Twitter followers
LinkedIn® Page
www.linkedin.com
767 employees on LinkedIn®
Ownership
AMS: CMCOM
Coveo
(145)4.3 out of 5
Optimized for quick response
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Coveo brings superior AI-Relevance to every point-of-experience or agent, transforming how enterprises connect with their customers and employees to maximize business outcomes. Relevance is about m

    Users
    No information available
    Industries
    • Retail
    • Telecommunications
    Market Segment
    • 52% Enterprise
    • 39% Mid-Market
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • RB
    We chose Coveo's services because it allows us to better understand our audience, as it handles a large number of indicators that help us to... Read review
    SO
    Qubit provides an easy to use interface meaning managing tests is quick and easy. Viewing results is also super efficient meaning we can quickly... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Coveo Solutions Inc
    Company Website
    Year Founded
    2005
    HQ Location
    Quebec City, Canada
    Twitter
    @coveo
    4,306 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    829 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Coveo brings superior AI-Relevance to every point-of-experience or agent, transforming how enterprises connect with their customers and employees to maximize business outcomes. Relevance is about m

Users
No information available
Industries
  • Retail
  • Telecommunications
Market Segment
  • 52% Enterprise
  • 39% Mid-Market
RB
We chose Coveo's services because it allows us to better understand our audience, as it handles a large number of indicators that help us to... Read review
SO
Qubit provides an easy to use interface meaning managing tests is quick and easy. Viewing results is also super efficient meaning we can quickly... Read review
Seller Details
Seller
Coveo Solutions Inc
Company Website
Year Founded
2005
HQ Location
Quebec City, Canada
Twitter
@coveo
4,306 Twitter followers
LinkedIn® Page
www.linkedin.com
829 employees on LinkedIn®
Verifast AI
(4)5.0 out of 5
Entry Level Price:$99.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Verifast AI is the all-in-one AI chatbot for ecommerce brands - designed to help you convert, support, and grow at scale without hiring extra hands. It combines sales, support, and customer insight,

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Small-Business
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Events Services
    UE
    Verifast AI Chatbot has been a lifesaver for handling those tiring support queries—it makes everything so much easier! The support team is super... Read review
    Verified User in Health, Wellness and Fitness
    UH
    The bot does everything, from product questions to offers tailored to each customer, in real time and in various languages. Our customers... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Verifast
    Year Founded
    2019
    HQ Location
    Bengaluru, IN
    LinkedIn® Page
    www.linkedin.com
    8 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Verifast AI is the all-in-one AI chatbot for ecommerce brands - designed to help you convert, support, and grow at scale without hiring extra hands. It combines sales, support, and customer insight,

Users
No information available
Industries
No information available
Market Segment
  • 100% Small-Business
Verified User in Events Services
UE
Verifast AI Chatbot has been a lifesaver for handling those tiring support queries—it makes everything so much easier! The support team is super... Read review
Verified User in Health, Wellness and Fitness
UH
The bot does everything, from product questions to offers tailored to each customer, in real time and in various languages. Our customers... Read review
Seller Details
Seller
Verifast
Year Founded
2019
HQ Location
Bengaluru, IN
LinkedIn® Page
www.linkedin.com
8 employees on LinkedIn®