The Top 13 Conversational Commerce Platforms

Check out this list of the top Conversational Commerce Platforms products based on user satisfaction. A product's satisfaction score is calculated by a proprietary algorithm that factors in real-user satisfaction ratings from review data. Software buyers can compare products according to their satisfaction scores to streamline the buying process and quickly identify the best products based on the experiences of their peers.

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Insider One

Overall Satisfaction Score

Top Industries of Reviewers:

Retail

55%

Apparel & Fashion

22%

Consumer Electronics

12%

Financial Services

12%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.6

Meets Requirements

Average: 9.1

9.5

Ease of Doing Business With

Average: 8.4

9.7

Ease of Setup

Average: 8.9

9.1

Quality of Support

Average: 9.0

9.6

Ease of Admin

Average: 8.2

9.5

Twixor

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

39%

Information Technology and Services

33%

Marketing and Advertising

17%

Events Services

11%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.8

Meets Requirements

Average: 9.1

9.8

Ease of Doing Business With

Average: 8.4

9.9

Ease of Setup

Average: 8.9

9.8

Quality of Support

Average: 9.0

9.6

Ease of Admin

Average: 8.2

10.0

Sprinklr Service

Overall Satisfaction Score

Top Industries of Reviewers:

Consumer Services

38%

Computer Software

25%

Financial Services

21%

Food & Beverages

17%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

8.2

Meets Requirements

Average: 9.1

8.6

Ease of Doing Business With

Average: 8.4

8.3

Ease of Setup

Average: 8.9

8.1

Quality of Support

Average: 9.0

7.8

Ease of Admin

Average: 8.2

8.3

Sobot Omnichannel Suite

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

43%

Retail

29%

Food & Beverages

14%

Human Resources

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.8

Meets Requirements

Average: 9.1

10.0

Ease of Doing Business With

Average: 8.4

0.0

Ease of Setup

Average: 8.9

9.9

Quality of Support

Average: 9.0

9.8

Ease of Admin

Average: 8.2

0.0

Zendesk for Customer Service - AC

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

40%

Information Technology and Services

24%

Retail

19%

Financial Services

17%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

8.8

Meets Requirements

Average: 9.1

8.7

Ease of Doing Business With

Average: 8.4

8.0

Ease of Setup

Average: 8.9

8.4

Quality of Support

Average: 9.0

8.1

Ease of Admin

Average: 8.2

8.7

yellow.ai

Overall Satisfaction Score

Top Industries of Reviewers:

Education Management

30%

Financial Services

30%

Computer Software

20%

Food & Beverages

20%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.3

Meets Requirements

Average: 9.1

9.0

Ease of Doing Business With

Average: 8.4

9.9

Ease of Setup

Average: 8.9

9.9

Quality of Support

Average: 9.0

9.8

Ease of Admin

Average: 8.2

9.9

SleekFlow

Overall Satisfaction Score

Top Industries of Reviewers:

Real Estate

33%

Automotive

22%

Apparel & Fashion

22%

Food & Beverages

22%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

8.9

Meets Requirements

Average: 9.1

9.0

Ease of Doing Business With

Average: 8.4

9.6

Ease of Setup

Average: 8.9

9.2

Quality of Support

Average: 9.0

9.4

Ease of Admin

Average: 8.2

9.3

LiveChat

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

32%

Information Technology and Services

31%

Retail

21%

Consumer Services

15%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.4

Meets Requirements

Average: 9.1

9.1

Ease of Doing Business With

Average: 8.4

9.1

Ease of Setup

Average: 8.9

9.2

Quality of Support

Average: 9.0

9.1

Ease of Admin

Average: 8.2

9.2

Ada

Overall Satisfaction Score

Top Industries of Reviewers:

Financial Services

45%

Computer Software

18%

Retail

18%

Telecommunications

18%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.3

Meets Requirements

Average: 9.1

8.8

Ease of Doing Business With

Average: 8.4

9.5

Ease of Setup

Average: 8.9

9.0

Quality of Support

Average: 9.0

9.7

Ease of Admin

Average: 8.2

9.3

#10

LivePerson

Overall Satisfaction Score

Top Industries of Reviewers:

Internet

35%

Telecommunications

29%

Retail

24%

Apparel & Fashion

12%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.0

Meets Requirements

Average: 9.1

8.9

Ease of Doing Business With

Average: 8.4

9.7

Ease of Setup

Average: 8.9

9.0

Quality of Support

Average: 9.0

8.8

Ease of Admin

Average: 8.2

9.3

#11

Gorgias

Overall Satisfaction Score

Top Industries of Reviewers:

Retail

35%

Food & Beverages

25%

Cosmetics

20%

Health, Wellness and Fitness

20%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.0

Meets Requirements

Average: 9.1

9.2

Ease of Doing Business With

Average: 8.4

8.6

Ease of Setup

Average: 8.9

8.2

Quality of Support

Average: 9.0

8.5

Ease of Admin

Average: 8.2

8.7

#12

Bloomreach

Overall Satisfaction Score

Top Industries of Reviewers:

Retail

43%

Apparel & Fashion

30%

Information Technology and Services

17%

Accounting

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

7.8

Meets Requirements

Average: 9.1

8.7

Ease of Doing Business With

Average: 8.4

9.1

Ease of Setup

Average: 8.9

7.4

Quality of Support

Average: 9.0

8.7

Ease of Admin

Average: 8.2

7.8

#13

Sprinklr Social

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

50%

Insurance

18%

Consumer Services

18%

Information Technology and Services

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

8.6

Meets Requirements

Average: 9.1

8.6

Ease of Doing Business With

Average: 8.4

7.6

Ease of Setup

Average: 8.9

8.1

Quality of Support

Average: 9.0

7.8

Ease of Admin

Average: 8.2

6.9