The Top 14 Conversational Commerce Platforms

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The Top 14 Conversational Commerce Platforms
G2 Satisfaction Score
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Overall Satisfaction Score
99
Top Industries of Reviewers:
Retail
54%
Apparel & Fashion
23%
Financial Services
12%
Consumer Electronics
11%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.1
9.7
Meets Requirements
Average: 9.1
9.5
Ease of Doing Business With
Average: 7.8
9.7
Ease of Setup
Average: 8.9
9.3
Quality of Support
Average: 9.0
9.6
Ease of Admin
Average: 7.6
9.6
Overall Satisfaction Score
67
Top Industries of Reviewers:
Computer Software
39%
Information Technology and Services
33%
Marketing and Advertising
17%
Events Services
11%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.1
9.9
Meets Requirements
Average: 9.1
9.8
Ease of Doing Business With
Average: 7.8
10.0
Ease of Setup
Average: 8.9
9.9
Quality of Support
Average: 9.0
9.6
Ease of Admin
Average: 7.6
10.0
Overall Satisfaction Score
65
Top Industries of Reviewers:
Computer Software
40%
Information Technology and Services
23%
Retail
19%
Financial Services
18%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.1
9.0
Meets Requirements
Average: 9.1
8.9
Ease of Doing Business With
Average: 7.8
8.3
Ease of Setup
Average: 8.9
8.4
Quality of Support
Average: 9.0
8.5
Ease of Admin
Average: 7.6
8.7
Overall Satisfaction Score
53
Top Industries of Reviewers:
Computer Software
33%
Retail
33%
Food & Beverages
17%
Human Resources
17%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.1
9.9
Meets Requirements
Average: 9.1
10.0
Ease of Doing Business With
Average: 7.8
0.0
Ease of Setup
Average: 8.9
10.0
Quality of Support
Average: 9.0
10.0
Ease of Admin
Average: 7.6
0.0
Overall Satisfaction Score
48
Top Industries of Reviewers:
Apparel & Fashion
40%
Computer Software
20%
Information Technology and Services
20%
Internet
20%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.1
9.4
Meets Requirements
Average: 9.1
9.6
Ease of Doing Business With
Average: 7.8
0.0
Ease of Setup
Average: 8.9
10.0
Quality of Support
Average: 9.0
9.4
Ease of Admin
Average: 7.6
0.0
Overall Satisfaction Score
48
Top Industries of Reviewers:
Consumer Services
38%
Computer Software
25%
Financial Services
21%
Food & Beverages
17%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.1
8.2
Meets Requirements
Average: 9.1
8.7
Ease of Doing Business With
Average: 7.8
8.2
Ease of Setup
Average: 8.9
8.2
Quality of Support
Average: 9.0
7.8
Ease of Admin
Average: 7.6
8.6
Overall Satisfaction Score
46
Top Industries of Reviewers:
Financial Services
33%
Computer Software
22%
Education Management
22%
Food & Beverages
22%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.1
9.3
Meets Requirements
Average: 9.1
9.1
Ease of Doing Business With
Average: 7.8
9.9
Ease of Setup
Average: 8.9
9.9
Quality of Support
Average: 9.0
9.8
Ease of Admin
Average: 7.6
9.8
Overall Satisfaction Score
43
Top Industries of Reviewers:
Retail
37%
Food & Beverages
22%
Apparel & Fashion
22%
Health, Wellness and Fitness
19%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.1
8.9
Meets Requirements
Average: 9.1
9.0
Ease of Doing Business With
Average: 7.8
9.2
Ease of Setup
Average: 8.9
8.1
Quality of Support
Average: 9.0
8.5
Ease of Admin
Average: 7.6
8.6
Overall Satisfaction Score
43
Top Industries of Reviewers:
Computer Software
32%
Information Technology and Services
31%
Retail
21%
Consumer Services
15%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.1
9.4
Meets Requirements
Average: 9.1
9.0
Ease of Doing Business With
Average: 7.8
9.1
Ease of Setup
Average: 8.9
9.3
Quality of Support
Average: 9.0
9.1
Ease of Admin
Average: 7.6
9.2
Overall Satisfaction Score
39
Top Industries of Reviewers:
Real Estate
33%
Automotive
22%
Apparel & Fashion
22%
Food & Beverages
22%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.1
8.9
Meets Requirements
Average: 9.1
9.0
Ease of Doing Business With
Average: 7.8
9.4
Ease of Setup
Average: 8.9
9.1
Quality of Support
Average: 9.0
9.2
Ease of Admin
Average: 7.6
9.1
Overall Satisfaction Score
38
Top Industries of Reviewers:
Financial Services
45%
Computer Software
18%
Retail
18%
Telecommunications
18%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.1
9.3
Meets Requirements
Average: 9.1
8.8
Ease of Doing Business With
Average: 7.8
9.5
Ease of Setup
Average: 8.9
9.0
Quality of Support
Average: 9.0
9.7
Ease of Admin
Average: 7.6
9.3
Overall Satisfaction Score
30
Top Industries of Reviewers:
Internet
35%
Telecommunications
29%
Retail
24%
Apparel & Fashion
12%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.1
8.8
Meets Requirements
Average: 9.1
8.7
Ease of Doing Business With
Average: 7.8
9.6
Ease of Setup
Average: 8.9
8.5
Quality of Support
Average: 9.0
8.3
Ease of Admin
Average: 7.6
9.1
Overall Satisfaction Score
24
Top Industries of Reviewers:
Retail
42%
Apparel & Fashion
33%
Information Technology and Services
17%
Accounting
8%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.1
7.8
Meets Requirements
Average: 9.1
8.6
Ease of Doing Business With
Average: 7.8
8.9
Ease of Setup
Average: 8.9
7.3
Quality of Support
Average: 9.0
8.6
Ease of Admin
Average: 7.6
7.5
Overall Satisfaction Score
15
Top Industries of Reviewers:
Marketing and Advertising
50%
Insurance
18%
Consumer Services
18%
Information Technology and Services
14%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.1
8.8
Meets Requirements
Average: 9.1
8.6
Ease of Doing Business With
Average: 7.8
7.4
Ease of Setup
Average: 8.9
8.0
Quality of Support
Average: 9.0
8.0
Ease of Admin
Average: 7.6
6.8