The Top 11 Easiest To Use Conversational Commerce Platforms

See the top Conversational Commerce Platforms products based on usability ratings. A product’s usability score is calculated by a proprietary algorithm that factors in real user satisfaction ratings of how easy the product is to administer, as well as how well the product meets business requirements, among other ratings. Compare products according to their usability scores to streamline the buying process and quickly identify the best products based on real user experiences.

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Usability Score

Compare

Insider One

9.3

Overall Usability Score

9.3

Usability Score Breakdown

Ease of Admin

Average: 8.6

9.5

Ease of Use

Average: 8.7

9.5

Meets Requirements

Average: 8.7

9.4

Customer Segment Breakdown

Small Business

28%

Mid Market

46%

Enterprise

26%

Zendesk for Customer Service - AC

8.3

Overall Usability Score

8.3

Usability Score Breakdown

Ease of Admin

Average: 8.6

8.4

Ease of Use

Average: 8.7

8.6

Meets Requirements

Average: 8.7

8.5

Customer Segment Breakdown

Small Business

41%

Mid Market

45%

Enterprise

14%

Gorgias

8.3

Overall Usability Score

8.3

Usability Score Breakdown

Ease of Admin

Average: 8.6

8.5

Ease of Use

Average: 8.7

8.9

Meets Requirements

Average: 8.7

9.0

Customer Segment Breakdown

Small Business

82%

Mid Market

18%

Enterprise

yellow.ai

8.3

Overall Usability Score

8.3

Usability Score Breakdown

Ease of Admin

Average: 8.6

9.8

Ease of Use

Average: 8.7

9.1

Meets Requirements

Average: 8.7

8.9

Customer Segment Breakdown

Small Business

39%

Mid Market

32%

Enterprise

29%

LivePerson

8.2

Overall Usability Score

8.2

Usability Score Breakdown

Ease of Admin

Average: 8.6

9.2

Ease of Use

Average: 8.7

8.9

Meets Requirements

Average: 8.7

8.7

Customer Segment Breakdown

Small Business

26%

Mid Market

41%

Enterprise

33%

Sprinklr Service

8.2

Overall Usability Score

8.2

Usability Score Breakdown

Ease of Admin

Average: 8.6

8.0

Ease of Use

Average: 8.7

7.9

Meets Requirements

Average: 8.7

8.4

Customer Segment Breakdown

Small Business

28%

Mid Market

31%

Enterprise

41%

LiveChat

8.1

Overall Usability Score

8.1

Usability Score Breakdown

Ease of Admin

Average: 8.6

9.0

Ease of Use

Average: 8.7

9.3

Meets Requirements

Average: 8.7

8.9

Customer Segment Breakdown

Small Business

45%

Mid Market

37%

Enterprise

18%

Ada

8.0

Overall Usability Score

8.0

Usability Score Breakdown

Ease of Admin

Average: 8.6

9.2

Ease of Use

Average: 8.7

9.2

Meets Requirements

Average: 8.7

8.7

Customer Segment Breakdown

Small Business

21%

Mid Market

64%

Enterprise

16%

SleekFlow

8.0

Overall Usability Score

8.0

Usability Score Breakdown

Ease of Admin

Average: 8.6

9.1

Ease of Use

Average: 8.7

8.7

Meets Requirements

Average: 8.7

8.8

Customer Segment Breakdown

Small Business

78%

Mid Market

20%

Enterprise

#10

Bloomreach

7.4

Overall Usability Score

7.4

Usability Score Breakdown

Ease of Admin

Average: 8.6

7.4

Ease of Use

Average: 8.7

7.4

Meets Requirements

Average: 8.7

8.5

Customer Segment Breakdown

Small Business

28%

Mid Market

50%

Enterprise

23%

#11

Sprinklr Social

7.0

Overall Usability Score

7.0

Usability Score Breakdown

Ease of Admin

Average: 8.6

6.4

Ease of Use

Average: 8.7

8.4

Meets Requirements

Average: 8.7

8.4

Customer Segment Breakdown

Small Business

22%

Mid Market

28%

Enterprise

49%