# The Top 13 Easiest To Use Conversational Commerce Platforms See the top Conversational Commerce Platforms products based on usability ratings. A product’s usability score is calculated by a[proprietary algorithm](https://sell.g2.com/g2-scoring-methodologies)that factors in real user satisfaction ratings of how easy the product is to administer, as well as how well the product meets business requirements, among other ratings. Compare products according to their usability scores to streamline the buying process and quickly identify the best products based on real user experiences. [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=See+the+top+Conversational+Commerce+Platforms+products+based+on+usability+ratings.+Compare+products+according+to+their+usability+scores+to+streamline+the+buying+process+and+quickly+identify+the+best+products+based+on+real+user+experiences&title=Easiest+To+Use+Conversational+Commerce+Platforms+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fconversational-commerce-platforms%3Ftab%3Deasiest_to_use) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Easiest+To+Use+Conversational+Commerce+Platforms+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fconversational-commerce-platforms%3Ftab%3Deasiest_to_use&via=G2dotcom) 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"mail")](mailto:?subject=Easiest+To+Use+Conversational+Commerce+Platforms+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fconversational-commerce-platforms%3Ftab%3Deasiest_to_use%0aSee+the+top+Conversational+Commerce+Platforms+products+based+on+usability+ratings.+Compare+products+according+to+their+usability+scores+to+streamline+the+buying+process+and+quickly+identify+the+best+products+based+on+real+user+experiences) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") The Top 13 Easiest To Use Conversational Commerce Platforms [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg 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"facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fconversational-commerce-platforms%3Ftab%3Deasiest_to_use) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Easiest+To+Use+Conversational+Commerce+Platforms+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fconversational-commerce-platforms%3Ftab%3Deasiest_to_use%0aSee+the+top+Conversational+Commerce+Platforms+products+based+on+usability+ratings.+Compare+products+according+to+their+usability+scores+to+streamline+the+buying+process+and+quickly+identify+the+best+products+based+on+real+user+experiences) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Easiest+To+Use+Conversational+Commerce+Platforms+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fconversational-commerce-platforms%3Ftab%3Deasiest_to_use%0aSee+the+top+Conversational+Commerce+Platforms+products+based+on+usability+ratings.+Compare+products+according+to+their+usability+scores+to+streamline+the+buying+process+and+quickly+identify+the+best+products+based+on+real+user+experiences) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") [Collapse AllExpand All](#) Usability Score Compare [Expand/Collapse Insider One](#) #1 [![Insider One](https://images.g2crowd.com/uploads/product/hd_favicon/6ef10bb2b86f91c767132efa3390f728/insider-one.svg "Insider One")](/products/insider-one/reviews) [Insider One](/products/insider-one/reviews) 9.3 [Expand/Collapse Insider One](#) Overall Usability Score 9.3 Usability Score Breakdown Ease of Admin Average: 8.7 9.6 Ease of Use Average: 8.9 9.6 Meets Requirements Average: 8.9 9.4 Customer Segment Breakdown Small Business 28% Mid Market 45% Enterprise 27% [Expand/Collapse Zaapi](#) #2 [![Zaapi](https://images.g2crowd.com/uploads/product/hd_favicon/be171637bfff675fad094122f2ba3eb8/zaapi.svg "Zaapi")](/products/zaapi/reviews) [Zaapi](/products/zaapi/reviews) 8.7 [Expand/Collapse Zaapi](#) Overall Usability Score 8.7 Usability Score Breakdown Ease of Admin Average: 8.7 9.8 Ease of Use Average: 8.9 9.3 Meets Requirements Average: 8.9 9.8 Customer Segment Breakdown Small Business 75% Mid Market 25% [Expand/Collapse Zendesk for Customer Service](#) #3 [![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service")](/products/zendesk-for-customer-service/reviews) [Zendesk for Customer Service](/products/zendesk-for-customer-service/reviews) 8.6 [Expand/Collapse Zendesk for Customer Service](#) Overall Usability Score 8.6 Usability Score Breakdown Ease of Admin Average: 8.7 8.5 Ease of Use Average: 8.9 8.9 Meets Requirements Average: 8.9 8.7 Customer Segment Breakdown Small Business 41% Mid Market 45% Enterprise 14% [Expand/Collapse LiveChat](#) #4 [![LiveChat](https://images.g2crowd.com/uploads/product/hd_favicon/04131773581c352e6a7121a9d05737e5/livechat.svg "LiveChat")](/products/livechat/reviews) [LiveChat](/products/livechat/reviews) 8.5 [Expand/Collapse LiveChat](#) Overall Usability Score 8.5 Usability Score Breakdown Ease of Admin Average: 8.7 9.4 Ease of Use Average: 8.9 9.5 Meets Requirements Average: 8.9 9.2 Customer Segment Breakdown Small Business 45% Mid Market 37% Enterprise 18% [Expand/Collapse Gorgias](#) #5 [![Gorgias](https://images.g2crowd.com/uploads/product/hd_favicon/f2ea93430628f5d7db1467087af9ec37/gorgias.svg "Gorgias")](/products/gorgias/reviews) [Gorgias](/products/gorgias/reviews) 8.4 [Expand/Collapse Gorgias](#) Overall Usability Score 8.4 Usability Score Breakdown Ease of Admin Average: 8.7 8.4 Ease of Use Average: 8.9 8.7 Meets Requirements Average: 8.9 8.7 Customer Segment Breakdown Small Business 81% Mid Market 18% Enterprise 1% [Expand/Collapse Capacity](#) #6 [![Capacity](https://images.g2crowd.com/uploads/product/hd_favicon/7751568ede9a2de9bb78be8f843491a6/capacity.svg "Capacity")](/products/capacity/reviews) [Capacity](/products/capacity/reviews) 8.4 [Expand/Collapse Capacity](#) Overall Usability Score 8.4 Usability Score Breakdown Ease of Admin Average: 8.7 9.4 Ease of Use Average: 8.9 9.4 Meets Requirements Average: 8.9 9.5 Customer Segment Breakdown Small Business 33% Mid Market 40% Enterprise 27% [Expand/Collapse yellow.ai](#) #7 [![yellow.ai](https://images.g2crowd.com/uploads/product/hd_favicon/4a702aa6daa4823d2687cbc6ad9812d5/yellow-ai.svg "yellow.ai")](/products/yellow-ai/reviews) [yellow.ai](/products/yellow-ai/reviews) 8.2 [Expand/Collapse yellow.ai](#) Overall Usability Score 8.2 Usability Score Breakdown Ease of Admin Average: 8.7 9.7 Ease of Use Average: 8.9 9.1 Meets Requirements Average: 8.9 8.9 Customer Segment Breakdown Small Business 38% Mid Market 33% Enterprise 29% [Expand/Collapse Sprinklr Service](#) #8 [![Sprinklr Service](https://images.g2crowd.com/uploads/product/hd_favicon/a2ce1b21175e0b78b2a94636195c0bc0/sprinklr-service.svg "Sprinklr Service")](/products/sprinklr-service/reviews) [Sprinklr Service](/products/sprinklr-service/reviews) 8.1 [Expand/Collapse Sprinklr Service](#) Overall Usability Score 8.1 Usability Score Breakdown Ease of Admin Average: 8.7 8.4 Ease of Use Average: 8.9 7.9 Meets Requirements Average: 8.9 8.4 Customer Segment Breakdown Small Business 29% Mid Market 31% Enterprise 40% [Expand/Collapse LivePerson](#) #9 [![LivePerson](https://images.g2crowd.com/uploads/product/hd_favicon/5f68a9fcd7a52d993079248f2f393c24/liveperson.svg "LivePerson")](/products/liveperson/reviews) [LivePerson](/products/liveperson/reviews) 8.0 [Expand/Collapse LivePerson](#) Overall Usability Score 8.0 Usability Score Breakdown Ease of Admin Average: 8.7 8.8 Ease of Use Average: 8.9 8.5 Meets Requirements Average: 8.9 8.5 Customer Segment Breakdown Small Business 25% Mid Market 42% Enterprise 33% [Expand/Collapse Ada](#) #10 [![Ada](https://images.g2crowd.com/uploads/product/hd_favicon/d9a6ebdf8b846e2ef3d40f78e4f8e4bb/ada-support-inc-ada.svg "Ada")](/products/ada-support-inc-ada/reviews) [Ada](/products/ada-support-inc-ada/reviews) 8.0 [Expand/Collapse Ada](#) Overall Usability Score 8.0 Usability Score Breakdown Ease of Admin Average: 8.7 9.2 Ease of Use Average: 8.9 9.2 Meets Requirements Average: 8.9 8.7 Customer Segment Breakdown Small Business 21% Mid Market 63% Enterprise 16% [Expand/Collapse SleekFlow](#) #11 [![SleekFlow](https://images.g2crowd.com/uploads/product/hd_favicon/fb29baaffde857283e06632884ed1aa4/sleekflow.svg "SleekFlow")](/products/sleekflow/reviews) [SleekFlow](/products/sleekflow/reviews) 7.8 [Expand/Collapse SleekFlow](#) Overall Usability Score 7.8 Usability Score Breakdown Ease of Admin Average: 8.7 9.1 Ease of Use Average: 8.9 8.4 Meets Requirements Average: 8.9 8.4 Customer Segment Breakdown Small Business 77% Mid Market 21% Enterprise 2% [Expand/Collapse Bloomreach](#) #12 [![Bloomreach](https://images.g2crowd.com/uploads/product/hd_favicon/acd3373828bc7684cdbada5df73826f4/bloomreach-bloomreach.svg "Bloomreach")](/products/bloomreach-bloomreach/reviews) [Bloomreach](/products/bloomreach-bloomreach/reviews) 7.5 [Expand/Collapse Bloomreach](#) Overall Usability Score 7.5 Usability Score Breakdown Ease of Admin Average: 8.7 7.1 Ease of Use Average: 8.9 7.8 Meets Requirements Average: 8.9 8.5 Customer Segment Breakdown Small Business 28% Mid Market 50% Enterprise 22% [Expand/Collapse Sprinklr Social](#) #13 [![Sprinklr Social](https://images.g2crowd.com/uploads/product/hd_favicon/0099b7cbf99315f40d2bf51fc145dd7c/sprinklr-social.svg "Sprinklr Social")](/products/sprinklr-social/reviews) [Sprinklr Social](/products/sprinklr-social/reviews) 7.0 [Expand/Collapse Sprinklr Social](#) Overall Usability Score 7.0 Usability Score Breakdown Ease of Admin Average: 8.7 6.3 Ease of Use Average: 8.9 8.8 Meets Requirements Average: 8.9 8.6 Customer Segment Breakdown Small Business 22% Mid Market 29% Enterprise 49%