Best Contact Center Software with Session Summary Notes Capabilities
G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
Connect, Empower, and Grow with Aircall. We're not just a business phone system; we're an AI-powered platform for customer conversations. Aircall seamlessly integrates voice, SMS, WhatsApp, and social
Aircall is a cloud-based phone system designed to simplify team communication and customer support. Users like Aircall's user-friendly interface, easy setup, seamless integration with CRM tools, and features such as call recording, analytics, and transcriptions. Reviewers experienced occasional issues with call quality, slow loading times, limited customization options, and some found the initial setup and integration with certain platforms challenging.
4,968 Twitter followers
CloudTalk is the leading global AI business calling software for growing SMBs, offering unparalleled call quality and country coverage. Over 4,000 modern SMBs rely on CloudTalk's crystal-clear call qu
Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA re
6,955 Twitter followers
Founded in 2001 and headquartered in San Ramon, California, Five9 has evolved into a global CX leader with over 2,500 customers worldwide. As a pioneer in cloud contact center technology, Five9 serves
Five9 Intelligent Cloud Contact Center Platform is a tool for managing inbound and outbound customer interactions and supporting overall contact center operations. Reviewers frequently mention the platform's ease of use, robust reporting capabilities, seamless integrations, and the ability to customize and modify call routing based on specific needs. Reviewers mentioned issues with the user interface, occasional glitches and connectivity problems, limitations in certain features without customization, and challenges in analyzing the comprehensive range of data available.
14,842 Twitter followers
The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience
Genesys Cloud CX is a cloud-based platform designed to manage customer interactions across various channels including voice, chat, and email. Users like the platform's flexibility, scalability, and its ability to integrate with third-party systems, as well as its robust analytics and AI-driven insights that optimize customer experience and agent performance. Reviewers mentioned that the initial setup and configuration can be complex, especially for new users, and advanced features can be costly, which may be a challenge for smaller organizations.
32,280 Twitter followers
JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faste
JustCall is a cloud-based phone system that enables businesses to manage calls and messages in one place, integrating with various CRM systems for streamlined communication. Reviewers appreciate JustCall's user-friendly interface, reliable call handling, seamless CRM integration, and valuable features such as call recording, automatic logging, and analytics that improve productivity and customer service. Users mentioned issues with inconsistent call quality depending on internet strength, complex advanced features, high pricing for small teams, and occasional delays in loading reports or notifications.
306 Twitter followers
UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-firs
1,552 Twitter followers
Convoso Ignite™ is the intelligence behind best-in-class outbound performance. Convoso delivers a fully integrated AI-powered dialer platform that helps sales teams connect faster, lower CPA, and d
3,163 Twitter followers
DialedIn is a powerful and easy-to-use contact center software designed to give you the flexibility to run smarter, more effective campaigns. Rated #1 for Quality of Support, Ease of Admin, Perform
NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individu
14,649 Twitter followers
Ozonetel is an industry-leading provider of a unified customer experience intelligence (oneCXi) platform that empowers businesses of all sizes to engage, convert, and retain customers at scale. The
783 Twitter followers
3CLogic transforms customer and employee experiences with its patented and award-winning AI-powered cloud contact center solutions purpose-built to enhance today's leading CRM and Customer Service Man
1,969 Twitter followers
Vonage Contact Center for Salesforce is #1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchange rating. The solution delivers unmatched Salesforce integration into routing, rep
11,158 Twitter followers
CallTools.com Predictive Dialer is a type of telecommunications software solution designed to enhance the efficiency of outbound calling for businesses. This tool automates the dialing process, allowi
310 Twitter followers
8x8 Contact Center is a cloud-based, AI-powered platform designed to unify and streamline customer support across voice, chat, email, video, SMS, RCS, messaging apps, and social media channels. It emp
8x8 Contact Center is a software that manages calls, queues, chats, emails, and other channels all in one place and provides analytics and API for data transfer. Reviewers like the user-friendly agent workspace, intuitive analytics, easy navigation, and the ability to manage multiple communication channels in one place, along with the software's ability to automatically evaluate performance and the robustness and reliability of the system. Reviewers experienced issues such as slow system response, occasional lags or freezes during peak hours, difficulty in navigating the email function, inaccurate translations, dropped calls, and a lack of direct phone support, along with challenges in user account creation and onboarding.
11,059 Twitter followers
