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Best Bot Platforms for Small Business

Bijou Barry
BB
Researched and written by Bijou Barry

Products classified in the overall Bot Platforms category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business Bot Platforms to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business Bot Platforms category.

In addition to qualifying for inclusion in the Bot Platforms category, to qualify for inclusion in the Small Business Bot Platforms category, a product must have at least 10 reviews left by a reviewer from a small business.

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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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31 Listings in Small Business Bot Platforms Available

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    G2 Score
IBM watsonx Orchestrate
(384)4.4 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Starting at $500.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    IBM® watsonx Orchestrate® puts AI to work for automating complex workflows and processes at scale, without changing your existing systems and tools. IBM watsonx Orchestrate helps you build, deploy

    Users
    • Software Engineer
    • Senior Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 42% Enterprise
    • 37% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • IBM watsonx Orchestrate Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    60
    Easy Integrations
    31
    Automation
    28
    AI Integration
    27
    Integrations
    24
    Cons
    Learning Curve
    22
    Complexity
    17
    Integration Issues
    13
    Missing Features
    12
    Expensive
    11
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • IBM watsonx Orchestrate features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 8.9
    8.4
    Ease of Use
    Average: 8.8
    8.1
    Quality of Support
    Average: 8.7
    8.4
    AI Text Generation
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    IBM
    Company Website
    Year Founded
    1911
    HQ Location
    Armonk, NY
    Twitter
    @IBM
    708,887 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    339,241 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

IBM® watsonx Orchestrate® puts AI to work for automating complex workflows and processes at scale, without changing your existing systems and tools. IBM watsonx Orchestrate helps you build, deploy

Users
  • Software Engineer
  • Senior Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 42% Enterprise
  • 37% Small-Business
IBM watsonx Orchestrate Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
60
Easy Integrations
31
Automation
28
AI Integration
27
Integrations
24
Cons
Learning Curve
22
Complexity
17
Integration Issues
13
Missing Features
12
Expensive
11
View All Pros and Cons
IBM watsonx Orchestrate features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 8.9
8.4
Ease of Use
Average: 8.8
8.1
Quality of Support
Average: 8.7
8.4
AI Text Generation
Average: 8.5
Seller Details
Seller
IBM
Company Website
Year Founded
1911
HQ Location
Armonk, NY
Twitter
@IBM
708,887 Twitter followers
LinkedIn® Page
www.linkedin.com
339,241 employees on LinkedIn®
Microsoft Copilot Studio
(138)4.4 out of 5
View top Consulting Services for Microsoft Copilot Studio
Save to My Lists
Entry Level Price:$1.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Microsoft Copilot Studio is a low-code platform designed to empower users to create and customize AI-driven agents that automate tasks and processes across various applications and services. By levera

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 39% Small-Business
    • 30% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Microsoft Copilot Studio Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    32
    Easy Integrations
    14
    User Interface
    11
    AI Integration
    10
    Chatbot Development
    10
    Cons
    Learning Curve
    7
    Limited Customization
    7
    Complex Workflows
    6
    Expensive
    6
    Missing Features
    6
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Microsoft Copilot Studio features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 8.9
    8.7
    Ease of Use
    Average: 8.8
    8.2
    Quality of Support
    Average: 8.7
    8.1
    AI Text Generation
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Microsoft
    Year Founded
    1975
    HQ Location
    Redmond, Washington
    Twitter
    @microsoft
    13,084,579 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    226,132 employees on LinkedIn®
    Ownership
    MSFT
Product Description
How are these determined?Information
This description is provided by the seller.

Microsoft Copilot Studio is a low-code platform designed to empower users to create and customize AI-driven agents that automate tasks and processes across various applications and services. By levera

Users
No information available
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 39% Small-Business
  • 30% Enterprise
Microsoft Copilot Studio Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
32
Easy Integrations
14
User Interface
11
AI Integration
10
Chatbot Development
10
Cons
Learning Curve
7
Limited Customization
7
Complex Workflows
6
Expensive
6
Missing Features
6
View All Pros and Cons
Microsoft Copilot Studio features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 8.9
8.7
Ease of Use
Average: 8.8
8.2
Quality of Support
Average: 8.7
8.1
AI Text Generation
Average: 8.5
Seller Details
Seller
Microsoft
Year Founded
1975
HQ Location
Redmond, Washington
Twitter
@microsoft
13,084,579 Twitter followers
LinkedIn® Page
www.linkedin.com
226,132 employees on LinkedIn®
Ownership
MSFT

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Botpress
(442)4.5 out of 5
Optimized for quick response
6th Easiest To Use in Bot Platforms software
View top Consulting Services for Botpress
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Botpress is a leading AI platform built for creating and deploying autonomous AI agents at scale. Headquartered in Montreal and trusted by teams in over 190 countries, Botpress gives organizations the

    Users
    • CEO
    • Founder
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 76% Small-Business
    • 15% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Botpress is a platform used for building customizable chatbots, integrating with various platforms, and providing AI-powered responses for business needs.
    • Reviewers like the user-friendly interface, the visual flow builder, the ability to customize conversations, and the seamless integration with different platforms.
    • Reviewers experienced a steep learning curve, especially for beginners, and some found the documentation lacking in beginner-friendly explanations and real-world examples.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Botpress Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    187
    Features
    116
    Integrations
    108
    Easy Integrations
    101
    Intuitive
    93
    Cons
    Learning Curve
    84
    Limited Features
    46
    Missing Features
    46
    Steep Learning Curve
    42
    Poor Documentation
    35
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Botpress features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 8.9
    8.4
    Ease of Use
    Average: 8.8
    8.0
    Quality of Support
    Average: 8.7
    8.4
    AI Text Generation
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Botpress
    Company Website
    Year Founded
    2017
    HQ Location
    Quebec, QC
    Twitter
    @getbotpress
    2,635 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    94 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Botpress is a leading AI platform built for creating and deploying autonomous AI agents at scale. Headquartered in Montreal and trusted by teams in over 190 countries, Botpress gives organizations the

Users
  • CEO
  • Founder
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 76% Small-Business
  • 15% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Botpress is a platform used for building customizable chatbots, integrating with various platforms, and providing AI-powered responses for business needs.
  • Reviewers like the user-friendly interface, the visual flow builder, the ability to customize conversations, and the seamless integration with different platforms.
  • Reviewers experienced a steep learning curve, especially for beginners, and some found the documentation lacking in beginner-friendly explanations and real-world examples.
Botpress Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
187
Features
116
Integrations
108
Easy Integrations
101
Intuitive
93
Cons
Learning Curve
84
Limited Features
46
Missing Features
46
Steep Learning Curve
42
Poor Documentation
35
View All Pros and Cons
Botpress features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 8.9
8.4
Ease of Use
Average: 8.8
8.0
Quality of Support
Average: 8.7
8.4
AI Text Generation
Average: 8.5
Seller Details
Seller
Botpress
Company Website
Year Founded
2017
HQ Location
Quebec, QC
Twitter
@getbotpress
2,635 Twitter followers
LinkedIn® Page
www.linkedin.com
94 employees on LinkedIn®
Voiceflow
(109)4.6 out of 5
Optimized for quick response
2nd Easiest To Use in Bot Platforms software
View top Consulting Services for Voiceflow
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Voiceflow is a AI agent platform that empowers product teams at mid-market and enterprise companies to design, deploy, and scale AI agents across chat and voice channels. Trusted by teams at StubHub,

    Users
    • Founder
    • CEO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 60% Small-Business
    • 16% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Voiceflow Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    88
    Features
    65
    Easy Integrations
    45
    Customer Support
    41
    Integrations
    40
    Cons
    Missing Features
    25
    Usage Limitations
    24
    Limited Features
    21
    Integration Issues
    20
    Complexity
    17
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Voiceflow features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 8.9
    8.8
    Ease of Use
    Average: 8.8
    8.7
    Quality of Support
    Average: 8.7
    8.9
    AI Text Generation
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Voiceflow
    Company Website
    Year Founded
    2019
    HQ Location
    San Francisco, CA
    Twitter
    @VoiceflowHQ
    7,057 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    79 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Voiceflow is a AI agent platform that empowers product teams at mid-market and enterprise companies to design, deploy, and scale AI agents across chat and voice channels. Trusted by teams at StubHub,

Users
  • Founder
  • CEO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 60% Small-Business
  • 16% Mid-Market
Voiceflow Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
88
Features
65
Easy Integrations
45
Customer Support
41
Integrations
40
Cons
Missing Features
25
Usage Limitations
24
Limited Features
21
Integration Issues
20
Complexity
17
View All Pros and Cons
Voiceflow features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.9
8.8
Ease of Use
Average: 8.8
8.7
Quality of Support
Average: 8.7
8.9
AI Text Generation
Average: 8.5
Seller Details
Seller
Voiceflow
Company Website
Year Founded
2019
HQ Location
San Francisco, CA
Twitter
@VoiceflowHQ
7,057 Twitter followers
LinkedIn® Page
www.linkedin.com
79 employees on LinkedIn®
Lindy
(170)4.9 out of 5
14th Easiest To Use in Bot Platforms software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Lindy is an AI workflow automation platform that helps businesses streamline operations by handling repetitive tasks at scale. With Lindy, you can build AI agents—without writing a single line of code

    Users
    • CEO
    • Founder
    Industries
    • Marketing and Advertising
    • Consulting
    Market Segment
    • 79% Small-Business
    • 5% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Lindy is an AI tool used for creating agents that assists in automating tasks and creating customized workflows.
    • Reviewers like Lindy's user-friendly interface, its ability to integrate with other apps, and its problem-solving abilities, which help to fix issues they encounter.
    • Reviewers mentioned concerns about Lindy's handling of user data and billing, the steep learning curve, and the limited amount of free credit.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Lindy Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    124
    Automation
    56
    Intuitive
    44
    Easy Setup
    41
    Time-saving
    41
    Cons
    Expensive
    42
    High Subscription Cost
    35
    Learning Curve
    21
    Limited Features
    14
    AI Inaccuracy
    9
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Lindy features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 8.9
    9.1
    Ease of Use
    Average: 8.8
    8.9
    Quality of Support
    Average: 8.7
    8.9
    AI Text Generation
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Lindy
    Year Founded
    2023
    HQ Location
    San Francisco, California, United States
    Twitter
    @getlindy
    23,369 Twitter followers
    LinkedIn® Page
    fr.linkedin.com
    62 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Lindy is an AI workflow automation platform that helps businesses streamline operations by handling repetitive tasks at scale. With Lindy, you can build AI agents—without writing a single line of code

Users
  • CEO
  • Founder
Industries
  • Marketing and Advertising
  • Consulting
Market Segment
  • 79% Small-Business
  • 5% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Lindy is an AI tool used for creating agents that assists in automating tasks and creating customized workflows.
  • Reviewers like Lindy's user-friendly interface, its ability to integrate with other apps, and its problem-solving abilities, which help to fix issues they encounter.
  • Reviewers mentioned concerns about Lindy's handling of user data and billing, the steep learning curve, and the limited amount of free credit.
Lindy Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
124
Automation
56
Intuitive
44
Easy Setup
41
Time-saving
41
Cons
Expensive
42
High Subscription Cost
35
Learning Curve
21
Limited Features
14
AI Inaccuracy
9
View All Pros and Cons
Lindy features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.9
9.1
Ease of Use
Average: 8.8
8.9
Quality of Support
Average: 8.7
8.9
AI Text Generation
Average: 8.5
Seller Details
Seller
Lindy
Year Founded
2023
HQ Location
San Francisco, California, United States
Twitter
@getlindy
23,369 Twitter followers
LinkedIn® Page
fr.linkedin.com
62 employees on LinkedIn®
Google Cloud Dialogflow
(136)4.4 out of 5
View top Consulting Services for Google Cloud Dialogflow
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Lifelike conversational AI with state-of-the-art virtual agents. Available in two editions: Dialogflow CX (advanced), Dialogflow ES (standard).

    Users
    • Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 44% Small-Business
    • 35% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Google Cloud Dialogflow Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    21
    Features
    12
    NLP Capabilities
    12
    Intuitive
    10
    Chatbot Development
    9
    Cons
    Cost
    6
    Expensive
    6
    Feature Complexity
    5
    Improvement Needed
    4
    Learning Curve
    4
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Google Cloud Dialogflow features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 8.9
    8.7
    Ease of Use
    Average: 8.8
    8.4
    Quality of Support
    Average: 8.7
    8.6
    AI Text Generation
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Google
    Company Website
    Year Founded
    1998
    HQ Location
    Mountain View, CA
    Twitter
    @google
    31,586,146 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    325,935 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Lifelike conversational AI with state-of-the-art virtual agents. Available in two editions: Dialogflow CX (advanced), Dialogflow ES (standard).

Users
  • Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 44% Small-Business
  • 35% Enterprise
Google Cloud Dialogflow Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
21
Features
12
NLP Capabilities
12
Intuitive
10
Chatbot Development
9
Cons
Cost
6
Expensive
6
Feature Complexity
5
Improvement Needed
4
Learning Curve
4
View All Pros and Cons
Google Cloud Dialogflow features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 8.9
8.7
Ease of Use
Average: 8.8
8.4
Quality of Support
Average: 8.7
8.6
AI Text Generation
Average: 8.5
Seller Details
Seller
Google
Company Website
Year Founded
1998
HQ Location
Mountain View, CA
Twitter
@google
31,586,146 Twitter followers
LinkedIn® Page
www.linkedin.com
325,935 employees on LinkedIn®
Twixor
(87)4.9 out of 5
5th Easiest To Use in Bot Platforms software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Twixor is a cutting-edge customer experience (CX) platform that leverages Generative AI and Natural Language Processing (NLP) to create dynamic customer journeys across various messaging channels. Des

    Users
    • Conference Producer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 49% Small-Business
    • 39% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Twixor is a platform that enables enterprises to interact with customers across multiple platforms in a unified way, simplifies complex workflows, and automates chat journeys.
    • Users like Twixor's user-friendly interface, its ability to streamline communication with customers, its low-code builder for creating automated chat journeys, and its omnichannel support.
    • Reviewers noted that the interface can sometimes feel slow or less intuitive when handling complex tasks, the platform has a learning curve, and it requires a fair amount of onboarding training before non-technical people can use it effectively.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Twixor Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    47
    Features
    42
    Automation
    34
    Efficiency
    30
    Artificial Intelligence
    28
    Cons
    Learning Curve
    26
    Steep Learning Curve
    15
    Difficult Learning
    14
    Limited Customization
    13
    Integration Issues
    9
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Twixor features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 8.9
    9.5
    Ease of Use
    Average: 8.8
    9.6
    Quality of Support
    Average: 8.7
    8.7
    AI Text Generation
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Twixor
    Company Website
    Year Founded
    2019
    HQ Location
    Singapore, SG
    LinkedIn® Page
    www.linkedin.com
    96 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Twixor is a cutting-edge customer experience (CX) platform that leverages Generative AI and Natural Language Processing (NLP) to create dynamic customer journeys across various messaging channels. Des

Users
  • Conference Producer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 49% Small-Business
  • 39% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Twixor is a platform that enables enterprises to interact with customers across multiple platforms in a unified way, simplifies complex workflows, and automates chat journeys.
  • Users like Twixor's user-friendly interface, its ability to streamline communication with customers, its low-code builder for creating automated chat journeys, and its omnichannel support.
  • Reviewers noted that the interface can sometimes feel slow or less intuitive when handling complex tasks, the platform has a learning curve, and it requires a fair amount of onboarding training before non-technical people can use it effectively.
Twixor Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
47
Features
42
Automation
34
Efficiency
30
Artificial Intelligence
28
Cons
Learning Curve
26
Steep Learning Curve
15
Difficult Learning
14
Limited Customization
13
Integration Issues
9
View All Pros and Cons
Twixor features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 8.9
9.5
Ease of Use
Average: 8.8
9.6
Quality of Support
Average: 8.7
8.7
AI Text Generation
Average: 8.5
Seller Details
Seller
Twixor
Company Website
Year Founded
2019
HQ Location
Singapore, SG
LinkedIn® Page
www.linkedin.com
96 employees on LinkedIn®
Rep AI
(59)4.9 out of 5
4th Easiest To Use in Bot Platforms software
Save to My Lists
Entry Level Price:$99.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    REP AI is a cutting-edge plug-and-play solution specifically designed to enhance customer engagement for e-commerce businesses. This innovative software seamlessly integrates with Shopify, allowing it

    Users
    • CEO
    Industries
    • Retail
    • Apparel & Fashion
    Market Segment
    • 88% Small-Business
    • 10% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Rep AI Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    13
    Customer Engagement
    10
    AI Integration
    8
    Sales Improvement
    6
    Customer Success
    5
    Cons
    Expensive
    2
    Poor Customer Support
    2
    Limited Customization
    1
    Notification Issues
    1
    Understanding Issues
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Rep AI features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 8.9
    9.2
    Ease of Use
    Average: 8.8
    10.0
    Quality of Support
    Average: 8.7
    9.2
    AI Text Generation
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Rep AI
    Company Website
    Year Founded
    2020
    HQ Location
    United States
    Twitter
    @TeamRepAI
    286 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    31 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

REP AI is a cutting-edge plug-and-play solution specifically designed to enhance customer engagement for e-commerce businesses. This innovative software seamlessly integrates with Shopify, allowing it

Users
  • CEO
Industries
  • Retail
  • Apparel & Fashion
Market Segment
  • 88% Small-Business
  • 10% Mid-Market
Rep AI Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
13
Customer Engagement
10
AI Integration
8
Sales Improvement
6
Customer Success
5
Cons
Expensive
2
Poor Customer Support
2
Limited Customization
1
Notification Issues
1
Understanding Issues
1
View All Pros and Cons
Rep AI features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 8.9
9.2
Ease of Use
Average: 8.8
10.0
Quality of Support
Average: 8.7
9.2
AI Text Generation
Average: 8.5
Seller Details
Seller
Rep AI
Company Website
Year Founded
2020
HQ Location
United States
Twitter
@TeamRepAI
286 Twitter followers
LinkedIn® Page
www.linkedin.com
31 employees on LinkedIn®
Chatbase
(13)4.7 out of 5
8th Easiest To Use in Bot Platforms software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Chatbase is an AI chatbot builder that specializes in training LLMs on your specific data. It enables you to integrate a sophisticated chat widget into your website or interact with it via an API. By

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 77% Small-Business
    • 15% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Chatbase Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    7
    Bot Customization
    3
    Integrations
    3
    Automation
    2
    Chatbot Development
    2
    Cons
    Expensive
    2
    Limited Customization
    2
    Chatbot Limitations
    1
    Cost
    1
    Dashboard Issues
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Chatbase features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 8.9
    9.2
    Ease of Use
    Average: 8.8
    8.5
    Quality of Support
    Average: 8.7
    8.9
    AI Text Generation
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Chatbase
    Year Founded
    2023
    HQ Location
    Toronto, CA
    Twitter
    @chatbase_co
    676 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    35 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Chatbase is an AI chatbot builder that specializes in training LLMs on your specific data. It enables you to integrate a sophisticated chat widget into your website or interact with it via an API. By

Users
No information available
Industries
No information available
Market Segment
  • 77% Small-Business
  • 15% Enterprise
Chatbase Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
7
Bot Customization
3
Integrations
3
Automation
2
Chatbot Development
2
Cons
Expensive
2
Limited Customization
2
Chatbot Limitations
1
Cost
1
Dashboard Issues
1
View All Pros and Cons
Chatbase features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 8.9
9.2
Ease of Use
Average: 8.8
8.5
Quality of Support
Average: 8.7
8.9
AI Text Generation
Average: 8.5
Seller Details
Seller
Chatbase
Year Founded
2023
HQ Location
Toronto, CA
Twitter
@chatbase_co
676 Twitter followers
LinkedIn® Page
www.linkedin.com
35 employees on LinkedIn®
BotSpace
(37)4.8 out of 5
3rd Easiest To Use in Bot Platforms software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    BotSpace is an AI-powered platform that helps businesses sell, support, and market on WhatsApp and Instagram. You can automate chats, send broadcasts, run campaigns, and manage customer conversati

    Users
    No information available
    Industries
    • Computer Software
    Market Segment
    • 70% Small-Business
    • 27% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • BotSpace is a platform designed for enterprise level chatbot deployment, supporting multi-platform automation and operational efficiency enhancement.
    • Reviewers frequently mention the platform's strong feature set, quick and easy setup of integrations, responsive customer support, and its intuitive, user-friendly design.
    • Users reported occasional bugs, restrictions with Meta, a need for improvement in the template design tool, expensive plans for startups or low-volume users, and a lack of qualification in the chat support team.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • BotSpace Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    16
    Customer Support
    8
    Automation
    7
    Easy Integrations
    6
    User Interface
    6
    Cons
    Cost
    3
    Expensive
    3
    Delayed Response
    2
    Poor Customer Support
    2
    Time Delays
    2
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • BotSpace features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 8.9
    9.6
    Ease of Use
    Average: 8.8
    9.4
    Quality of Support
    Average: 8.7
    9.5
    AI Text Generation
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    BotSpace
    Year Founded
    2017
    HQ Location
    Pune, Maharashtra
    Twitter
    @botspaceHQ
    53 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    20 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

BotSpace is an AI-powered platform that helps businesses sell, support, and market on WhatsApp and Instagram. You can automate chats, send broadcasts, run campaigns, and manage customer conversati

Users
No information available
Industries
  • Computer Software
Market Segment
  • 70% Small-Business
  • 27% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • BotSpace is a platform designed for enterprise level chatbot deployment, supporting multi-platform automation and operational efficiency enhancement.
  • Reviewers frequently mention the platform's strong feature set, quick and easy setup of integrations, responsive customer support, and its intuitive, user-friendly design.
  • Users reported occasional bugs, restrictions with Meta, a need for improvement in the template design tool, expensive plans for startups or low-volume users, and a lack of qualification in the chat support team.
BotSpace Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
16
Customer Support
8
Automation
7
Easy Integrations
6
User Interface
6
Cons
Cost
3
Expensive
3
Delayed Response
2
Poor Customer Support
2
Time Delays
2
View All Pros and Cons
BotSpace features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 8.9
9.6
Ease of Use
Average: 8.8
9.4
Quality of Support
Average: 8.7
9.5
AI Text Generation
Average: 8.5
Seller Details
Seller
BotSpace
Year Founded
2017
HQ Location
Pune, Maharashtra
Twitter
@botspaceHQ
53 Twitter followers
LinkedIn® Page
www.linkedin.com
20 employees on LinkedIn®
Amazon Lex
(37)4.2 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Amazon Lex is a service for building conversational interfaces into any application using voice and text. Amazon Lex provides the advanced deep learning functionalities of automatic speech recognition

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 38% Enterprise
    • 32% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Amazon Lex features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 8.9
    8.4
    Ease of Use
    Average: 8.8
    8.7
    Quality of Support
    Average: 8.7
    7.8
    AI Text Generation
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Amazon Web Services (AWS)
    Year Founded
    2006
    HQ Location
    Seattle, WA
    Twitter
    @awscloud
    2,218,835 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    152,002 employees on LinkedIn®
    Ownership
    NASDAQ: AMZN
Product Description
How are these determined?Information
This description is provided by the seller.

Amazon Lex is a service for building conversational interfaces into any application using voice and text. Amazon Lex provides the advanced deep learning functionalities of automatic speech recognition

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 38% Enterprise
  • 32% Small-Business
Amazon Lex features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 8.9
8.4
Ease of Use
Average: 8.8
8.7
Quality of Support
Average: 8.7
7.8
AI Text Generation
Average: 8.5
Seller Details
Seller
Amazon Web Services (AWS)
Year Founded
2006
HQ Location
Seattle, WA
Twitter
@awscloud
2,218,835 Twitter followers
LinkedIn® Page
www.linkedin.com
152,002 employees on LinkedIn®
Ownership
NASDAQ: AMZN
Gallabox
(168)4.6 out of 5
Save to My Lists
Entry Level Price:$89.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Gallabox is a comprehensive communication solution designed to enhance customer engagement and streamline sales processes through the use of WhatsApp Business APIs. This platform enables businesses to

    Users
    • Founder
    • CEO
    Industries
    • Education Management
    • Apparel & Fashion
    Market Segment
    • 74% Small-Business
    • 21% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Gallabox is a tool for WhatsApp-based communication and automation, designed to integrate with CRM-style workflows and automation.
    • Reviewers like the clean, intuitive interface, the practical features for business use, the seamless integration with HubSpot CRM, and the responsive customer support.
    • Users reported limitations in the reporting/dashboard features, a less polished mobile app, a lack of transparency in the pricing structure, and inconsistent customer support response times.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Gallabox Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    59
    Customer Support
    57
    Helpful
    38
    Staff Support
    31
    Features
    26
    Cons
    Missing Features
    14
    Learning Curve
    11
    Integration Issues
    8
    Limited Features
    8
    Poor Customer Support
    8
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Gallabox features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 8.9
    9.0
    Ease of Use
    Average: 8.8
    9.0
    Quality of Support
    Average: 8.7
    8.7
    AI Text Generation
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    MangoLeap
    Company Website
    Year Founded
    2020
    HQ Location
    Chennai, IN
    Twitter
    @gallabox
    143 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    91 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Gallabox is a comprehensive communication solution designed to enhance customer engagement and streamline sales processes through the use of WhatsApp Business APIs. This platform enables businesses to

Users
  • Founder
  • CEO
Industries
  • Education Management
  • Apparel & Fashion
Market Segment
  • 74% Small-Business
  • 21% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Gallabox is a tool for WhatsApp-based communication and automation, designed to integrate with CRM-style workflows and automation.
  • Reviewers like the clean, intuitive interface, the practical features for business use, the seamless integration with HubSpot CRM, and the responsive customer support.
  • Users reported limitations in the reporting/dashboard features, a less polished mobile app, a lack of transparency in the pricing structure, and inconsistent customer support response times.
Gallabox Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
59
Customer Support
57
Helpful
38
Staff Support
31
Features
26
Cons
Missing Features
14
Learning Curve
11
Integration Issues
8
Limited Features
8
Poor Customer Support
8
View All Pros and Cons
Gallabox features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 8.9
9.0
Ease of Use
Average: 8.8
9.0
Quality of Support
Average: 8.7
8.7
AI Text Generation
Average: 8.5
Seller Details
Seller
MangoLeap
Company Website
Year Founded
2020
HQ Location
Chennai, IN
Twitter
@gallabox
143 Twitter followers
LinkedIn® Page
www.linkedin.com
91 employees on LinkedIn®
TARS
(171)4.6 out of 5
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Tars is an AI Agent builder platform that enables enterprises to automate workflows and customer interactions with reliable, intelligent, and scalable AI Agents. The easy-to-navigate visual drag-and-d

    Users
    • Owner
    Industries
    • Marketing and Advertising
    • Financial Services
    Market Segment
    • 57% Small-Business
    • 34% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • TARS Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Bot Customization
    2
    Customer Support
    2
    Ease of Use
    2
    Easy Creation
    2
    Helpful
    2
    Cons
    Limited Reporting
    2
    Challenging Reporting
    1
    Data Analytics Issues
    1
    Inadequate Reporting
    1
    Limited Features
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • TARS features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 8.9
    9.0
    Ease of Use
    Average: 8.8
    9.6
    Quality of Support
    Average: 8.7
    9.0
    AI Text Generation
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    TARS
    Year Founded
    2016
    HQ Location
    Newark, DE
    Twitter
    @hellotars_ai
    757 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    44 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Tars is an AI Agent builder platform that enables enterprises to automate workflows and customer interactions with reliable, intelligent, and scalable AI Agents. The easy-to-navigate visual drag-and-d

Users
  • Owner
Industries
  • Marketing and Advertising
  • Financial Services
Market Segment
  • 57% Small-Business
  • 34% Mid-Market
TARS Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Bot Customization
2
Customer Support
2
Ease of Use
2
Easy Creation
2
Helpful
2
Cons
Limited Reporting
2
Challenging Reporting
1
Data Analytics Issues
1
Inadequate Reporting
1
Limited Features
1
View All Pros and Cons
TARS features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 8.9
9.0
Ease of Use
Average: 8.8
9.6
Quality of Support
Average: 8.7
9.0
AI Text Generation
Average: 8.5
Seller Details
Seller
TARS
Year Founded
2016
HQ Location
Newark, DE
Twitter
@hellotars_ai
757 Twitter followers
LinkedIn® Page
www.linkedin.com
44 employees on LinkedIn®
Haptik
(167)4.5 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Haptik helps brands acquire, convert, engage and delight users with AI-driven, personalized, conversational experiences across 20 channels and 100+ languages. With the vision of creating the most co

    Users
    • Product Manager
    Industries
    • Insurance
    • Financial Services
    Market Segment
    • 50% Mid-Market
    • 29% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Haptik Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    29
    Helpful
    29
    Features
    26
    Customer Support
    22
    Efficiency
    13
    Cons
    Missing Features
    11
    AI Limitations
    7
    Limited Features
    7
    Complexity
    6
    Delays
    6
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Haptik features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 8.9
    8.8
    Ease of Use
    Average: 8.8
    8.8
    Quality of Support
    Average: 8.7
    6.8
    AI Text Generation
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Haptik
    Year Founded
    2013
    HQ Location
    New York, US
    Twitter
    @haptik
    5,998 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    303 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Haptik helps brands acquire, convert, engage and delight users with AI-driven, personalized, conversational experiences across 20 channels and 100+ languages. With the vision of creating the most co

Users
  • Product Manager
Industries
  • Insurance
  • Financial Services
Market Segment
  • 50% Mid-Market
  • 29% Enterprise
Haptik Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
29
Helpful
29
Features
26
Customer Support
22
Efficiency
13
Cons
Missing Features
11
AI Limitations
7
Limited Features
7
Complexity
6
Delays
6
View All Pros and Cons
Haptik features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 8.9
8.8
Ease of Use
Average: 8.8
8.8
Quality of Support
Average: 8.7
6.8
AI Text Generation
Average: 8.5
Seller Details
Seller
Haptik
Year Founded
2013
HQ Location
New York, US
Twitter
@haptik
5,998 Twitter followers
LinkedIn® Page
www.linkedin.com
303 employees on LinkedIn®
Qualified
(1,379)4.9 out of 5
Optimized for quick response
1st Easiest To Use in Bot Platforms software
View top Consulting Services for Qualified
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Qualified is the Agentic Marketing platform for B2B companies around the world. Headquartered in San Francisco, Qualified is built to modernize and maximize inbound pipeline generation with Piper the

    Users
    • Marketing Operations Manager
    • Sales Development Representative
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 69% Mid-Market
    • 20% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Qualified is a platform that allows users to create specific chats that the AI uses to communicate with different prospects, build out specific conversations, push tailored content, and create a personalized experience for each customer.
    • Users like the AI SDR feature of Qualified, which allows them to engage with more web visitors than human BDRs could reach out to, and the personalized support from Qualified's personal solutions architect, which was invaluable in setting up the product.
    • Reviewers mentioned that the Qualified implementation can be quite rigid, with some requests for additional customization not being possible, and the product being complex, suggesting the need for a 1:1 partnership for onboarding.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Qualified Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    277
    Helpful
    248
    Customer Service
    211
    Ease of Use
    210
    Features
    208
    Cons
    Learning Curve
    84
    Missing Features
    73
    Steep Learning Curve
    49
    Limited Customization
    34
    Complexity
    32
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Qualified features and usability ratings that predict user satisfaction
    9.9
    Has the product been a good partner in doing business?
    Average: 8.9
    9.2
    Ease of Use
    Average: 8.8
    9.9
    Quality of Support
    Average: 8.7
    9.3
    AI Text Generation
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Qualified.com
    Company Website
    Year Founded
    2018
    HQ Location
    San Francisco, CA
    Twitter
    @tryqualified
    700 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    294 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Qualified is the Agentic Marketing platform for B2B companies around the world. Headquartered in San Francisco, Qualified is built to modernize and maximize inbound pipeline generation with Piper the

Users
  • Marketing Operations Manager
  • Sales Development Representative
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 69% Mid-Market
  • 20% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Qualified is a platform that allows users to create specific chats that the AI uses to communicate with different prospects, build out specific conversations, push tailored content, and create a personalized experience for each customer.
  • Users like the AI SDR feature of Qualified, which allows them to engage with more web visitors than human BDRs could reach out to, and the personalized support from Qualified's personal solutions architect, which was invaluable in setting up the product.
  • Reviewers mentioned that the Qualified implementation can be quite rigid, with some requests for additional customization not being possible, and the product being complex, suggesting the need for a 1:1 partnership for onboarding.
Qualified Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
277
Helpful
248
Customer Service
211
Ease of Use
210
Features
208
Cons
Learning Curve
84
Missing Features
73
Steep Learning Curve
49
Limited Customization
34
Complexity
32
View All Pros and Cons
Qualified features and usability ratings that predict user satisfaction
9.9
Has the product been a good partner in doing business?
Average: 8.9
9.2
Ease of Use
Average: 8.8
9.9
Quality of Support
Average: 8.7
9.3
AI Text Generation
Average: 8.5
Seller Details
Seller
Qualified.com
Company Website
Year Founded
2018
HQ Location
San Francisco, CA
Twitter
@tryqualified
700 Twitter followers
LinkedIn® Page
www.linkedin.com
294 employees on LinkedIn®
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