Meltwater Reviews & Product Details

Meltwater provides a robust media intelligence system, where it has social media listening, ensures there is robust media monitoring.

Meltwater has a comprehensive global coverage, something that gives broad picture of brands

The tool has robust trend analysis, something that facilitates the visualization of sentiments

The tool issues automated reports on media intelligence and analysis

The tool gives a PR analysis for large or small companies, creating flexibility and transparency Review collected by and hosted on G2.com.

Meltwater keeps hiking prices, something that is costly and challenging

The app has numerous features, giving it high performance, but complexities for users Review collected by and hosted on G2.com.

Meltwater offers a comprehensive monitoring guide and this captures a social sources and global news, giving a clear brand image

The platform has a dashboard that is customizable, with brilliant automated analytics including daily reports and important metrics

The program has a magnificent keywords alerts and email summaries that makes it easy for users to understand what is shared

Meltwater creates a powerful outreach and positive PR campaign which streamlines media relations and encourages proper engagement

The program is suitable for handling complex enterprise issues and this includes PR outreach and capacity management Review collected by and hosted on G2.com.

Meltwater is significantly expensive, with a premium customer base that makes some small business fail to realize profits

The contract with this app seems opaque Review collected by and hosted on G2.com.

The whole operation, since I logg in evertything is so intuituve. I can easily manage my searches and specify each keyword by simply adding or removing words in the explore section. I use it everyday of the week.

These new tool for AI notes and results, gets better everytime. Managing a better work deliverable to my clients.

Its very easy to connect my social media environment and analyze the whole conversation.

And what I think gets a plus, its the Meltwater Academy wich can be accesed very easy and obtain knowledge that can bring better results.

The support and attention from the managing team its very important, so here I can be calm about reaching my support team. Review collected by and hosted on G2.com.

The fact that not every social media platfrom can be analyzed. Review collected by and hosted on G2.com.

I like the platform because it is easy and intuitive to use, allowing for effective tracking of my brand’s conversations. Its user-friendly interface makes it simple to monitor interactions, analyze insights, and stay up to date with how my brand is being discussed across different channels. Additionally, the personalized support is extremely valuable, as the team responds quickly and helps resolve questions efficiently. Review collected by and hosted on G2.com.

I really like the platform overall; the only improvement I would suggest is the ability to directly monitor social media performance in order to track how the news we publish ourselves performs across our own social channels. Review collected by and hosted on G2.com.

This tool greatly facilitates the tasks that need to be carried out in the area of influencer marketing and marketing in general. The ability to search for profiles easily and quickly, as well as organize them into campaigns and other categories, contributes to making the work much more efficient. Review collected by and hosted on G2.com.

Sometimes it is a bit complicated to generate reports, as I have had several issues. The idea of using this tool is for the processes to be more automatic and less manual, but sometimes the platform does not gather all the contents of a campaign and it is necessary to add them manually, which makes the process tedious. Also, sometimes it does not update the influencers' profiles regarding their content. Another aspect is that, when generating a report for an influencer, the tool shows 'global' metrics based on all the influencer's content, but does not offer more specific data. For example, on Instagram and TikTok, the main audience is usually from Costa Rica, but in the report, it appears as if it were from the United States. Review collected by and hosted on G2.com.

There are a lot of monitoring services now offered, and as an agency with many clients to monitor for, Meltwater offers the best balance of services and price. Their monitoring is great and media database is also very good. Sure, there are gaps, but keeping up with the quick pace of media turnover can be a challenge. In addition, their use of AI integration seems to be quick for the industry, and I appreciate that they're leaning into that section and look forward to further improvements and integrations as AI continues to progress. Review collected by and hosted on G2.com.

Beyond a bit of difficulty monitoring for TV and radio (trouble finding specific clips for TV and just overall difficulty of finding any radio), the service is great. The main thing that I would like to do with Meltwater that I can't seem to find a great solution for, at the moment, is a dashboard for clients/searches that I can share with my team. Yes, there's the analysis section, but that only serves me after a campaign has ended or is a snapshot (which I would have to pull every so often). There's so much data that comes from Meltwater but the hard part is analyzing that data into trends that really make an impact from a client perspective. That would be the next step for me and what's I'm missing. Review collected by and hosted on G2.com.

I find Meltwater incredibly valuable for several reasons. It simplifies the daunting task of sifting through hundreds of publications to find topics relevant to me, which is a significant time-saver. It stands out by finding mentions of my company that other services overlook, ensuring I miss no important updates. The ease with which I can create newsletters for my company is also a notable advantage. The user interface is easy to navigate, making my interactions with the software pleasant and hassle-free. Its flexibility and customizability allow me to tailor it to meet my specific needs effectively. I appreciate the continual updates Meltwater receives, as it has significantly improved since I started using it. The staff's dedication is evident in their customer service; they are approachable and responsive, ensuring any issues are swiftly addressed. Additionally, I find the in-browser widget very functional as it allows me to save articles efficiently for inclusion in my newsletter. Furthermore, the initial setup was very straightforward. The Meltwater team provided extensive support, guiding me and my team through the process with great patience and care. Review collected by and hosted on G2.com.

Creating new searches in a more simplified way would be great. I also don't always have time for their latest features and they are a bit hard to intuit at first, but that is more about my time than them. Review collected by and hosted on G2.com.

What we value most about Meltwater is its ability to give us a comprehensive, real-time view of our media presence. Their platform allows us to easily track earned media mentions, monitor key conversations through customized keyword searches and social listening, and distribute press releases directly to targeted journalists. The ability to export clear, usable data for campaign, event, and reporting purposes is a major asset for our communications work. Review collected by and hosted on G2.com.

At this time, we don’t have any significant dislikes. Meltwater meets our needs well, and any minor adjustments we’ve required have been easy to manage within the platform. Review collected by and hosted on G2.com.

Meltwater has been an invaluable tool for me and my team. Its monitoring capabilities are top-notch, the way it displays data is clear, visually intuitive, and makes it easy to spot trends quickly. I love how I can dive into the analytics and gain actionable insights that directly inform strategy development. The reporting features are equally impressive, allowing me to generate detailed reports that support decision-making and showcase results to stakeholders.

The publishing platform is another highlight. It streamlines community management in a way that makes both my life and my client’s life easier. My clients can easily review and approve content, and the platform provides detailed performance data for every post, so we can continually optimize our approach. This visibility builds trust and confidence with clients while keeping campaigns on track.

Additionally, the digest report functionality is a game-changer. I can receive condensed, high-value summaries of relevant insights and trends, saving time while staying fully informed. Overall, Meltwater combines powerful monitoring, insightful analytics, and practical publishing tools in one platform. It’s helped me work smarter, make data-driven decisions, and manage content with confidence. I highly recommend it to anyone looking to elevate their media monitoring and community management efforts. Review collected by and hosted on G2.com.

I’ve been using Meltwater extensively, and there’s a lot to love about the platform. The monitoring features are excellent, data is displayed clearly, making it easy to analyze trends and uncover actionable insights. Their reporting and insight tools are invaluable for strategy development, helping me make informed decisions quickly. I also really appreciate the publishing platform for community management: my clients can review and approve content easily, and the performance data for each post is detailed and helpful. The digest reports are another standout feature, giving me concise summaries that save time while keeping me informed.

That said, there are a few limitations. To get a full 360° view, you often have to navigate multiple sections of the platform, which can be a bit cumbersome. The publishing platform sometimes rejects content due to sizing issues even when the files are correct. Additionally, not all social media platforms are fully tracked, meaning some data must be gathered natively. Alerts can also be inconsistent; for example, I set up one to monitor a crisis, but it ended up sending information about everything except my specific query, which required me to handle it manually.

Overall, Meltwater is a powerful tool that streamlines monitoring, reporting, and content management, but it has some quirks that users should be aware of. Despite these minor drawbacks, I still find it incredibly valuable for analyzing trends, supporting strategy, and managing client content effectively. Review collected by and hosted on G2.com.

Meltwater is user-friendly and provides in-depth social listening data with minimal effort. The dashboards are sleek, intuitive, and easy to navigate, and our lab has consistently been able to pull actionable insights from the platform. With access to a wide range of sources, from social media to news outlets and blogs, Meltwater makes it easy to monitor and analyze media in real time. Review collected by and hosted on G2.com.

While Meltwater itself is a strong platform, it can be frustrating when Meta data is incomplete or inaccurate, limiting a full understanding of online conversations around certain topics. Additionally, some AI features, such as sentiment analysis, aren’t always fully reliable, so we caution students not to rely on them exclusively. Review collected by and hosted on G2.com.