Meltwater Pricing Overview

The Meltwater staff consistently work to help our marketing department meet our goals. They check in to see what sort of issues we are having and how the Meltwater tools can help. For example, we are getting a legislative report daily since it's that season in our state. This comes to my email daily, and I can review it there or click into the site and see more detail. Review collected by and hosted on G2.com.

The only dislike is the cost, but at this point it's worth it to our organization. Review collected by and hosted on G2.com.

Really unhappy with my experience so i don't have many good things to say Review collected by and hosted on G2.com.

Misrepresentation of Twitter Monitoring Capabilities

I was led to believe that Meltwater would allow me to monitor broad conversations around my brand—including untagged mentions. In reality, my package only includes tagged mentions (i.e., people who @ our account), which are already visible to us without the need for a paid tool.

Loss of YouTube Monitoring Functionality

One of the key reasons I signed up for Meltwater was the ability to track YouTube mentions. This functionality was silently removed without prior notice or a reduction in fees, rendering the tool largely redundant for our use case.

Inadequate Customer Support & Rigid Contract Terms

I’ve raised these concerns and have received nothing more than a reminder that I am “tied into a contract,” with no proactive support or attempt to rectify the situation. This response feels dismissive and fails to acknowledge the responsibility Meltwater holds in accurately setting expectations. At the cost of the software, there should be customer support.

Lack of Value for Purpose

My core goal was to monitor organic, broad-based brand mentions and to assess the effectiveness of marketing campaigns through mention volume trends. Meltwater, in its current state, fails to deliver this in any meaningful way. Review collected by and hosted on G2.com.