Gem Reviews & Product Details

(This is all related to Gem ATS only, not their CRM tool).

They have an option for AI-powered resume review which helps identify best-matched candidates (although it's only as good as your own prompts).

Candidate profile view is good, you can easily see which other roles the candidate has applied for and what stage they are in etc.

Overall implementation was relatively easy but could also be because the features are lacking so you don't have to do much to get it up and running.

I am sincerely hoping that I see a lot of the improvements they promise in the next few months in which case I am happy to edit the review. Review collected by and hosted on G2.com.

Gem's ATS feature is as of 01/2026 still very-very early stage and they are missing several critical features that a typical in-house recruiting team needs. This is very disappointing given they charge the same as much more mature products. They have clearly built this very quickly without thinking about how various members of the hiring team across different companies might be using the product.

For example, there is no candidate survey right now;

As a hiring manager, you can review profiles but 1. in order to get to that view, you have to navigate through the recruiter view which is not intuitive at all and 2. you have to type in your feedback for each profile reviewed, there is no easy "Pass/Fail" scorecard;

Notifications are severely lacking (about candidates moving into different stages, for example) and still being built;

You cannot just enter offer information without having an offer template in place as Gem assumes you would be generating and sending out the offers through Gem.

Even if you do enter offer information, the actual reporting is lackluster -- you cannot download basic information about the offers made such as salary (!).

It forces you to send no-reply emails via Gem's own gem.com email, you cannot set up a company domain which is again just a sign of product immaturity.

Overall, the dashboard, help articles and reporting are all still heavily centered around the CRM, the ATS is an afterthought.

For a lot of it they now say it's "in the works" but this was fully misrepresented at the time of decision-making. Review collected by and hosted on G2.com.

Gem is an excellent sourcing tool that centralizes all your hiring pipelines in one place, allowing you to source candidates from multiple channels and manage them efficiently. Its seamless integration with ATS systems makes tracking and reviewing candidate progress straightforward, and the support team is responsive and helpful. One standout feature is Gem's Sequence, which lets you use predefined templates to communicate with candidates, streamlining outreach and ensuring consistency across your recruiting process. Review collected by and hosted on G2.com.

Too many options on left which can we consolidate into fewer ones. Sometimes I do get confused where to find my project. in Home options on left or in People. Review collected by and hosted on G2.com.

Major thing I like about Gem is that it is AI AI-powered tool helping in staffing and recruiting. It helps in scheduling, coordination, feedback, and keeping track of each and every candidate and open position. It also reduces manual work by automating the work, it also saves lot of time. This software is easy to use. Review collected by and hosted on G2.com.

I believe it should make its User interface little more attractive, Some integrations can be inconsistent, reporting customization is limited, and the platform has a bit of a learning curve for new users. Review collected by and hosted on G2.com.

I like the visibility that Gem gives you into what is and what is not working. As a recruiter I am in-mailing candidates and setting them up in email sequences which helps me provide consistent follow up on candidates who may rarely check Linkedin. They also do a great job of finding emails, as well as tracking and giving a real look into the data behind your in-mailing metrics. I use this daily in my current role and have recommended it to my old company. Review collected by and hosted on G2.com.

I dislike how Gem adds a few extra layers into the in-mailing process. To be able to accurately track my activity I need to save candidates to a project in Linkedin, save them to a CSV, upload to a project in Gem, message them in Linkedin, log the outreach, and then add to a sequence. I wish it had a way to better integrate the chrome extension with less clicks. Review collected by and hosted on G2.com.

Gem stands out for its ability to bring together outreach, tracking, and pipeline management into one seamless platform. The interface is intuitive, making it easy to use even for someone new to recruiting tools. I particularly appreciate the analytics and reporting features — they give clear visibility into outreach performance and help identify what’s working and what needs adjustment. The integrations with LinkedIn and email are smooth and save a lot of manual work. Overall, Gem reduces time spent on repetitive tasks and makes candidate engagement more structured and data-driven. Review collected by and hosted on G2.com.

While Gem has been very helpful overall, there are areas where it could improve. The reporting dashboards, while detailed, can feel overwhelming at times and require some trial and error to fully utilize. Customization options for email templates are somewhat limited, and expanding them would allow for even more personalized outreach. Additionally, the mobile experience is not as strong as the desktop platform, which can make it harder to stay productive on the go. Finally, the pricing may be a bit high for smaller teams, which could limit accessibility for organizations that would benefit from the tool. Review collected by and hosted on G2.com.

Gem nails the balance between power and simplicity — it’s intuitive enough to use daily without a steep learning curve, yet feature-rich enough to cover everything from sourcing to analytics. Implementation was smooth, integrations clicked into place without drama, and their support team actually feels like an extension of my recruiting desk. Review collected by and hosted on G2.com.

While Gem streamlines sourcing beautifully, it can feel a bit boxed in when it comes to customization and integrations. Some features are incredibly powerful but lack the flexibility to adapt perfectly to unique workflows, which can slow things down when you’re aiming for a truly tailored recruiting process. Review collected by and hosted on G2.com.

streamlines sourcing and outreach by offering powerful automation, seamless integrations, and robust analytics, making recruiting faster, smarter, and more efficient. Review collected by and hosted on G2.com.

is a powerful tool for sourcing and outreach, it can sometimes be slow or buggy, especially when syncing with ATS systems or handling large data sets. Additionally, the UI can feel slightly cluttered at times, making it harder to navigate or locate specific features quickly. Minor delays in campaign email scheduling or tracking can also affect workflow efficiency. Improving overall performance and simplifying the interface would make the user experience even better. Review collected by and hosted on G2.com.

I really like how Gem helps recruiting teams use data to make smarter hiring decisions. The analytics and pipeline visibility make the recruiting process more strategic instead of reactive, which really resonates with how I like to work. Review collected by and hosted on G2.com.

One thing I noticed is that Gem has so many powerful features that there can be a bit of a learning curve at the start. But honestly, that’s true of most great tools, and once you’re in, the value is clear Review collected by and hosted on G2.com.

What I like most about Gem is how much time it saves me. The sourcing and outreach features are super easy to use, and I love being able to keep everything organized in one place. It helps me stay on top of follow-ups and makes my workflow feel a lot smoother Review collected by and hosted on G2.com.

While I really appreciate Gem overall, I’ve noticed that the reporting features can feel a bit limited at times. It would be great to have more customizable dashboards or deeper insights without needing to export data. Also, the platform can occasionally lag when handling larger pipelines. Review collected by and hosted on G2.com.

I really like the visuals of the tools and the integrations. Being able to add the candidates directly from my search list from LinkedIn to Gem in seconds. Review collected by and hosted on G2.com.

Sometimes it feels a bit slow when loading large searches, and the customization for reports could be a little bit more flexible, but it works as expected. Review collected by and hosted on G2.com.