---
title: Gem Reviews
meta_title: 'Gem Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 300 reviews by the users' company size, role or industry
  to find out how Gem works for a business like yours.
aggregate_rating:
  rating_value: 4.7
  review_count: 300
  scale: '5'
date_modified: '2026-08-12'
parent_category:
  name: Recruiting
  url: https://www.g2.com/categories/recruiting
---


# Gem Reviews
**Vendor:** Gem  
**Category:** [Recruiting Automation Software](https://www.g2.com/categories/recruiting-automation)  
**Average Rating:** 4.7/5.0  
**Total Reviews:** 300
## About Gem
Gem is an AI-first recruiting platform combining ATS, candidate CRM, sourcing, scheduling, and pipeline analytics in one system. Talent acquisition leaders, recruiters, sourcers, and RecOps teams use Gem to move candidates from first outreach to offer without switching tools. Gem's AI is trained on recruiting-specific data to prioritize candidates, personalize outreach, and surface pipeline risk before it becomes a missed hiring deadline. Teams report up to 5x faster sourcing, 2x response rates on outreach, and 5x higher passthrough rates for engaged candidates. Gem holds a 4.8/5 rating on G2 and is used by more than 1,200 organizations, including Anthropic, Zillow, Walgreens, Carmax, Robinhood, and Doordash.



## Gem Pros & Cons
**What users like:**

- Users find Gem's **ease of use** enhances efficiency in recruiting, simplifying profile management and integration with tools. (15 reviews)
- Users value Gem's **efficiency** in sourcing and managing candidates, enhancing the recruiting process significantly. (13 reviews)
- Users love Gem for its **centralized hiring pipelines** and seamless integrations, enhancing sourcing efficiency and team collaboration. (11 reviews)
- Users value the **data-driven insights** from Gem that enhance strategic hiring and streamline the recruiting process. (10 reviews)
- Users value the **powerful automation** features of Gem, enhancing efficiency in sourcing and candidate outreach. (9 reviews)
- Users appreciate the **time-saving features** of Gem, significantly enhancing their workflow and project organization. (9 reviews)
- Users value the **time-saving automation** features of Gem, making recruitment and onboarding significantly more efficient. (9 reviews)
- Applicant Management (7 reviews)
- Automation Dominance (7 reviews)
- Candidate Management (7 reviews)

**What users dislike:**

- Users face **integration issues** with Gem, experiencing inconsistencies that hinder customization and workflow efficiency. (7 reviews)
- Users find Gem to be **expensive** , making it challenging for small teams or companies to justify the cost. (5 reviews)
- Users find the **limited customization** in Gem frustrating, as it hinders their ability to adapt workflows efficiently. (5 reviews)
- Users find the **interface not intuitive** , as too many options lead to confusion and a complicated workflow. (5 reviews)
- Users find the **complex candidate management process** in Gem burdensome, preferring a more streamlined approach. (4 reviews)
- Users find the **complexity of options** in Gem overwhelming, leading to confusion and inefficient workflows. (4 reviews)
- Dashboard Issues (4 reviews)
- Users experience a **steep learning curve** with GEM, requiring extensive training that can be time-consuming and costly. (4 reviews)
- Poor Interface Design (4 reviews)
- Poor Usability (4 reviews)

## Gem Reviews
  ### 1. Gem ATS Is Too Early-Stage: Missing Core Recruiting Features and Reporting

**Rating:** 1.5/5.0 stars

**Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.)

**Reviewed Date:** January 20, 2026

**What do you like best about Gem?**

(This is all related to Gem ATS only, not their CRM tool). 
They have an option for AI-powered resume review which helps identify best-matched candidates (although it's only as good as your own prompts). 
Candidate profile view is good, you can easily see which other roles the candidate has applied for and what stage they are in etc.
Overall implementation was relatively easy but could also be because the features are lacking so you don't have to do much to get it up and running.

I am sincerely hoping that I see a lot of the improvements they promise in the next few months in which case I am happy to edit the review.

**What do you dislike about Gem?**

Gem's ATS feature is as of 01/2026 still very-very early stage and they are missing several critical features that a typical in-house recruiting team needs. This is very disappointing given they charge the same as much more mature products. They have clearly built this very quickly without thinking about how various members of the hiring team across different companies might be using the product. 

For example, there is no candidate survey right now; 
As a hiring manager, you can review profiles but 1. in order to get to that view, you have to navigate through the recruiter view which is not intuitive at all and 2. you have to type in your feedback for each profile reviewed, there is no easy "Pass/Fail" scorecard; 
Notifications are severely lacking (about candidates moving into different stages, for example) and still being built;
You cannot just enter offer information without having an offer template in place as Gem assumes you would be generating and sending out the offers through Gem.
Even if you do enter offer information, the actual reporting is lackluster -- you cannot download basic information about the offers made such as salary (!). 
It forces you to send no-reply emails via Gem's own gem.com email, you cannot set up a company domain which is again just a sign of product immaturity. 

Overall, the dashboard, help articles and reporting are all still heavily centered around the CRM, the ATS is an afterthought.

For a lot of it they now say it's "in the works" but this was fully misrepresented at the time of decision-making.

**What problems is Gem solving and how is that benefiting you?**

This review is specifically for the Gem ATS and not for their CRM tool.

  ### 2. Potentially useful tool but lacking in terms of integrations

**Rating:** 1.5/5.0 stars

**Reviewed by:** Verified User in Computer Hardware | Small-Business (50 or fewer emp.)

**Reviewed Date:** November 12, 2021

**What do you like best about Gem?**

Scraping data from LinkedIn PDF downloads is a useful feature, which has saved us time in logging new leads to our ATS
The email finding ability also seems quite good - roughly 50% of email addresses found by Gem for new leads seemed to be an in-use email by the lead
Onboarding and integration with LinkedIn was straightforward

**What do you dislike about Gem?**

Not having a demo or free trial made Gem hard to evaluate. We wanted to make sure that Gem integrated well with our ATS (Lever), in particular that emails, notes and contact details entered in both Lever and Gem appeared in the other platform. Our Gem sales rep indicated to us that these features were present, but unfortunately most of these features were missing. Specifically, at the time of writing:

✅
- You can create a candidate entry in Gem from Lever
- Sequences sent from Gem do appear in Lever (though we weren't able to verify this)

❌
- Notes added in Gem don't appear in Lever
- Notes added in Lever don't appear in Gem
- Emails sent from Lever don't appear in Gem
- One-off emails sent from Gem don't appear in Lever
- Contact info added in Gem doesn't get synced to Lever after the initial upload from Gem to Lever
- Contact info added in Lever doesn't appear in Gem

Hopefully this helps out anyone else also using Lever as an ATS and considering adopting Gem into their workflow.

**What problems is Gem solving and how is that benefiting you?**

Our main goal with Gem was to increase our sourcing efficiency. It seems like the tool has the potential to do this, but we weren't able to realize any efficiency gains due to the overhead of maintaining two candidate databases (one in Gem, one in Lever) which aren't synced with each other.

**Official Response from Zoey Ren:**

> Hi there, thank you for taking the time to provide us with your feedback. We pride ourselves on delivering true values to our customers and regret to hear that our solution could not meet your expectations. 

Your feedback about Lever integrations has been noted, and our team is always working to improve the quality and feature set of our ATS integrations. If you’d like us to reach out to you when we address these Lever pain points, please let your customer success manager know or email us at success@gem.com.

If you’re still exploring our solution, please feel free to sign up for a free trial via this link or request a personalized demo with us. Your happiness is our priority, and we would love the opportunity to make things right. 


## Gem Discussions
  - [What is Gem used for?](https://www.g2.com/discussions/what-is-gem-used-for)

- [View Gem pricing details and edition comparison](https://www.g2.com/products/gem/reviews?filters%5Bnps_score%5D%5B%5D=2&section=pricing&secure%5Bexpires_at%5D=2026-08-12+13%3A34%3A52+-0500&secure%5Bsession_id%5D=441580a4-0de6-4fc1-899d-6c092c986ddf&secure%5Btoken%5D=4446dc93e6efb804718fc4463e63a675f165bceaeb4066ecbad644e446db48da&format=llm_user)
## Gem Integrations
  - [Avature](https://www.g2.com/products/avature/reviews)
  - [Ceipal ATS](https://www.g2.com/products/ceipal-ats/reviews)
  - [Dope.Link](https://www.g2.com/products/dope-link/reviews)
  - [Greenhouse](https://www.g2.com/products/greenhouse/reviews)
  - [Keka](https://www.g2.com/products/keka/reviews)
  - [LinkedIn Job Search](https://www.g2.com/products/linkedin-job-search/reviews)
  - [LinkedIn Recruiter](https://www.g2.com/products/linkedin-recruiter/reviews)
  - [LinkedIn Talent Insights](https://www.g2.com/products/linkedin-talent-insights/reviews)
  - [ModernLoop](https://www.g2.com/products/modernloop/reviews)
  - [Tableau](https://www.g2.com/products/tableau/reviews)
  - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews)

## Gem Features
**Platform Basics**
- Interoperability
- Performance
- Reporting
- Real-Time Reporting

**Basics**
- Reporting
- Interoperability
- Performance

**Platform Basics**
- Interoperability
- Performance
- Self-service
- Automation

**Platform Functionality**
- Sourcing and Candidate Identification
- Job Posting
- Interview Scheduling
- Applicant Tracking

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Generative AI

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Generative AI**
- AI Text Summarization

**Agentic AI - SAP Store**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

**Agentic AI - Applicant Tracking Systems (ATS)**
- Natural Language Interaction

**Additional Functionality**
- Onboarding
- Individual Development Plans
- Career Development
- Approval Process Control
- Customizable Branding
- AI Copilot
- Reminders
- Customizable Templates
- Employee Profiles
- Employee Engagement
- Learning & Development
- API

**Sourcing**
- Candidate Search
- Career Page Configuration
- Candidate Sourcing
- Job Posting
- Candidate Sourcing Metrics
- Boolean Search
- Resume Search

**Platform Data**
- Platform Search
- Visualization
- Data Visualization

**Additional Functionality**
- Dashboard
- Cloud

**Platform Data**
- Platform Search
- Dashboard
- Alerts and Notifications
- Analytics

**Agentic AI - Recruiting Automation**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance
- Third-Party Integrations

**Additional Functionality**
- Billing & Invoicing
- CRM
- Resume Database
- Talent Pool
- Alerts/Notifications
- AI Copilot
- Email Marketing
- Searchable Database
- Reminders
- GDPR Compliance
- Customizable Branding
- Customizable Templates
- Job Board
- Data Import/Export
- Recruiting Firms
- Reference Checking
- Social Recruiting
- Internal HR
- Job Requisition
- Collaboration Tools
- Background Screening

**Candidate Management - Applicant Tracking System**
- Candidate Evaluations
- Applicant Data Management
- Hiring Processes Tracking
- Automated Resume Parsing
- Scheduling
- Candidate-Facing Statuses
- Workflow Building
- Application Management
- Candidate Management
- Task Management
- Pipeline Management
- Calendar Management
- Workflow Management
- Communication Management
- Compliance Tracking
- Approval Workflow
- Application Management
- Job Management

**Platform Content**
- Automation
- Content Creation
- Content Library
- Dashboard Creation

**Content**
- Automation
- File Sharing

**Platform Functionality**
- Dashboard
- Diversity
- Talent Acquisition
- Assessment Management
- Employee Management
- Email Management
- Recruitment Management
- Compliance Management
- Training Management
- HR Management
- Compensation Management
- Competency Management
- Workflow Management
- Performance Management
- Mentoring Program Management
- Interview Management

**Platform Additional Functionality**
- Sourcing and Candidate Identification
- Job Posting
- Applicant Tracking
- Unbiased Sourcing
- Job Description Management
- Goal Setting/Tracking

**Recruiting and Onboarding**
- Sourcing and Candidate Identification
- Interview Scheduling
- Applicant Tracking

**Additional Functionality**
- Surveys & Feedback
- Benchmarking
- Microlearning
- Implicit Bias Elimination
- Employee Engagement
- Employee Resource Groups
- GDPR Compliance
- Employee Database
- AI Copilot
- AI/Machine Learning
- Diversity Recruiting
- Customizable Templates
- Data Collection
- Collaboration Tools
- Customizable Branding
- DEI Assessment
- Customizable Reports
- Career Development
- Trend Analysis
- Generative AI
- Unified Communications
- Candidate Profiles
- Reporting/Analytics

**Platform**
- Customization 
- Integration APIs
- Internationalization
- User, Role, and Access Management
- Activity Dashboard
- Activity Dashboard
- Mobile Access
- Activity Dashboard
- Training Management
- Goal Management
- Feedback Management
- Action Management
- Mobile Access
- Activity Dashboard
- Benefits Dashboard
- Activity Dashboard
- Feedback Management
- Performance Management
- Recruitment Management
- Compliance Management
- Training Management
- Calendar Management
- Employee Management
- Orientation Workflow Management
- Task Management
- HR Management
- Help Desk Management
- Mobile Access
- Payroll Management
- Document Management
- Job Description Management
- Social Media Integration
- Mobile Access
- Activity Dashboard
- Third-Party Integrations
- Assessment Management
- Social Media Integration
- Activity Dashboard
- Mobile Access
- Third-Party Integration
- Initiative Management
- Workflow Management
- Community Management
- Employee Referral Management
- Candidate Management
- Workflow Management
- Communication Management
- Advertising Management
- Application Management
- Email Management
- Job Management
- Discount Management
- Pipeline Management
- File Management
- Job Management
- Data Storage Management
- Compensation Management
- Employee Management
- Job Application Management
- HR Management
- Competency Management
- Performance Management
- Compliance Management
- Job Description Management
- Evaluation Management
- User Management
- Role-Based Permissions
- Third-Party Integrations

**Agentic AI - Talent Intelligence**
- Multi-step Planning
- Natural Language Interaction

**Additional Functionality**
- Onboarding
- Individual Development Plans
- Career Development
- Approval Process Control
- Customizable Branding
- AI Copilot
- Reminders
- Customizable Templates
- Employee Profiles
- Employee Engagement
- Learning & Development
- API

**AI - Applicant Tracking Systems (ATS)**
- Predictive Insights
- AI Job Description
- Generative AI

**Additional Functionality**
- Self Service Portal
- Data Import/Export
- Question Library
- Customizable Templates
- Reminders
- Recruiting Firms
- Talent Pool
- AI Copilot
- Scoring
- Candidate Profiles
- Job Board
- Internal HR
- Reference Checking
- Careers Page
- Resume Storage
- Customizable Branding
- Collaboration Tools
- Tagging
- Alerts/Notifications
- Matching Engine
- Search/Filter
- Social Recruiting
- Onboarding
- Reporting & Statistics
- For Small Businesses
- Background Screening
- Commenting/Notes
- Billing & Invoicing
- CRM
- Resume Database
- Email Marketing
- Searchable Database
- GDPR Compliance
- Job Requisition

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