I really like how easy Gem is to navigate and its user interface. It helps me because I'm not too tech-savvy, and I appreciate how it prompts me. It's easy, simple, and its prompts make my work better as I understand how to navigate Gem and use it effectively.

It captures candidates details and give quick access whenever it is needed

(This is all related to Gem ATS only, not their CRM tool). They have an option for AI-powered resume review which helps identify best-matched candidates (although it's only as good as your own prompts). Candidate profile view is good, you can easily see which other roles the candidate has applied for and what stage they are in etc. Overall implementation was relatively easy but could also be because the features are lacking so you don't have to do much to get it up and running. I am sincerely hoping that I see a lot of the improvements they promise in the next few months in which case I am happy to edit the review.