---
title: Gem Reviews
meta_title: 'Gem Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 300 reviews by the users' company size, role or industry
  to find out how Gem works for a business like yours.
aggregate_rating:
  rating_value: 4.7
  review_count: 300
  scale: '5'
date_modified: '2026-08-13'
parent_category:
  name: Recruiting
  url: https://www.g2.com/categories/recruiting
---


# Gem Reviews
**Vendor:** Gem  
**Category:** [Recruiting Automation Software](https://www.g2.com/categories/recruiting-automation)  
**Average Rating:** 4.7/5.0  
**Total Reviews:** 300
## About Gem
Gem is an AI-first recruiting platform combining ATS, candidate CRM, sourcing, scheduling, and pipeline analytics in one system. Talent acquisition leaders, recruiters, sourcers, and RecOps teams use Gem to move candidates from first outreach to offer without switching tools. Gem's AI is trained on recruiting-specific data to prioritize candidates, personalize outreach, and surface pipeline risk before it becomes a missed hiring deadline. Teams report up to 5x faster sourcing, 2x response rates on outreach, and 5x higher passthrough rates for engaged candidates. Gem holds a 4.8/5 rating on G2 and is used by more than 1,200 organizations, including Anthropic, Zillow, Walgreens, Carmax, Robinhood, and Doordash.



## Gem Pros & Cons
**What users like:**

- Users find Gem's **ease of use** enhances efficiency in recruiting, simplifying profile management and integration with tools. (15 reviews)
- Users value Gem's **efficiency** in sourcing and managing candidates, enhancing the recruiting process significantly. (13 reviews)
- Users love Gem for its **centralized hiring pipelines** and seamless integrations, enhancing sourcing efficiency and team collaboration. (11 reviews)
- Users value the **data-driven insights** from Gem that enhance strategic hiring and streamline the recruiting process. (10 reviews)
- Users value the **powerful automation** features of Gem, enhancing efficiency in sourcing and candidate outreach. (9 reviews)
- Users appreciate the **time-saving features** of Gem, significantly enhancing their workflow and project organization. (9 reviews)
- Users value the **time-saving automation** features of Gem, making recruitment and onboarding significantly more efficient. (9 reviews)
- Applicant Management (7 reviews)
- Automation Dominance (7 reviews)
- Candidate Management (7 reviews)

**What users dislike:**

- Users face **integration issues** with Gem, experiencing inconsistencies that hinder customization and workflow efficiency. (7 reviews)
- Users find Gem to be **expensive** , making it challenging for small teams or companies to justify the cost. (5 reviews)
- Users find the **limited customization** in Gem frustrating, as it hinders their ability to adapt workflows efficiently. (5 reviews)
- Users find the **interface not intuitive** , as too many options lead to confusion and a complicated workflow. (5 reviews)
- Users find the **complex candidate management process** in Gem burdensome, preferring a more streamlined approach. (4 reviews)
- Users find the **complexity of options** in Gem overwhelming, leading to confusion and inefficient workflows. (4 reviews)
- Dashboard Issues (4 reviews)
- Users experience a **steep learning curve** with GEM, requiring extensive training that can be time-consuming and costly. (4 reviews)
- Poor Interface Design (4 reviews)
- Poor Usability (4 reviews)

## Gem Reviews
  ### 1. Product Potential - Implementation and Customer Success Fell Short

**Rating:** 1.0/5.0 stars

**Reviewed by:** Anthony S. | Qualitative Research Specialist, Mid-Market (51-1000 emp.)

**Reviewed Date:** July 06, 2026

**What do you like best about Gem?**

Gem has strong potential as a recruiting CRM and sourcing platform. The interface is intuitive, and the automation capabilities are promising. Unfortunately, we have not been able to realize that value because the implementation and customer success experience fell well short of what was promised during our renewal process.

**What do you dislike about Gem?**

We renewed our subscription after being assured we would receive a fresh implementation experience and dedicated Customer Success support. Instead, multiple requests for assistance went unanswered beyond automated responses, and ownership of our account was lacking. When we raised concerns, we were redirected to generic support resources rather than receiving the partnership that was promised. As a growing organization, we value vendors that follow through on their commitments. The product has potential, but the gap between the sales experience and post-sale support makes it difficult to recommend at this time.

**What problems is Gem solving and how is that benefiting you?**

We purchased Gem expecting an AI-enabled recruiting platform, but our experience has been that it's largely a CRM with light automation. The AI capabilities have not been compelling or materially improved our recruiting process. Without the implementation and partnership we were promised, the platform has provided little measurable value to our organization.

**Official Response from Henry Ngo:**

> Hi Anthony, thank you for your feedback.

We appreciate you holding us to a high standard regarding the post-renewal onboarding experience.

I see that you've recently been connected with the right leadership team here at Gem, and we are going to fix it. We are actively mapping out a plan to close the support gaps you mentioned and ensure your team has the dedicated partnership they deserve. 

Thank you for working with us to make this right!

  ### 2. Stay Away From This Product At All Costs

**Rating:** 0.5/5.0 stars

**Reviewed by:** David B. | Digital Talent Sourcer, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 02, 2023

**What do you like best about Gem?**

Very good text campaigns and good interface, It was a strong product in 2021 before the layoffs and financial difficulties

**What do you dislike about Gem?**

Customer Support doesnt understand the product
No relationship with Account management 
Less than 5% of accurate emails on the platform
Limited search features
Resume search feature does not work 
No relationship with Account management 
No live support

Competitors charge 10% of what Gems does and offer 100's more features. They appear to have gone through financial difficulties and have had no significant product updates in over a year

**What problems is Gem solving and how is that benefiting you?**

Gems were meant to help us find personal email addresses for candidates, but it only had 5% accuracy

It was meant to help us with outbound marketing emails, but it has a high bounce rate


## Gem Discussions
  - [What is Gem used for?](https://www.g2.com/discussions/what-is-gem-used-for)

- [View Gem pricing details and edition comparison](https://www.g2.com/products/gem/reviews?filters%5Bnps_score%5D%5B%5D=1&section=pricing&secure%5Bexpires_at%5D=2026-08-13+11%3A08%3A57+-0500&secure%5Bsession_id%5D=2cf57d05-7e18-4e9a-bb23-568e22279200&secure%5Btoken%5D=fb3f00185a32b02209b0eb45c8c6c6c43f3c878ae99ad86147c0f1df7d7af66e&format=llm_user)
## Gem Integrations
  - [Avature](https://www.g2.com/products/avature/reviews)
  - [Ceipal ATS](https://www.g2.com/products/ceipal-ats/reviews)
  - [Dope.Link](https://www.g2.com/products/dope-link/reviews)
  - [Greenhouse](https://www.g2.com/products/greenhouse/reviews)
  - [Keka](https://www.g2.com/products/keka/reviews)
  - [LinkedIn Job Search](https://www.g2.com/products/linkedin-job-search/reviews)
  - [LinkedIn Recruiter](https://www.g2.com/products/linkedin-recruiter/reviews)
  - [LinkedIn Talent Insights](https://www.g2.com/products/linkedin-talent-insights/reviews)
  - [ModernLoop](https://www.g2.com/products/modernloop/reviews)
  - [Tableau](https://www.g2.com/products/tableau/reviews)
  - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews)

## Gem Features
**Platform Basics**
- Interoperability
- Performance
- Reporting
- Real-Time Reporting

**Basics**
- Reporting
- Interoperability
- Performance

**Platform Basics**
- Interoperability
- Performance
- Self-service
- Automation

**Platform Functionality**
- Sourcing and Candidate Identification
- Job Posting
- Interview Scheduling
- Applicant Tracking

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Generative AI

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Generative AI**
- AI Text Summarization

**Agentic AI - SAP Store**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

**Agentic AI - Applicant Tracking Systems (ATS)**
- Natural Language Interaction

**Additional Functionality**
- Onboarding
- Individual Development Plans
- Career Development
- Approval Process Control
- Customizable Branding
- AI Copilot
- Reminders
- Customizable Templates
- Employee Profiles
- Employee Engagement
- Learning & Development
- API

**Sourcing**
- Candidate Search
- Career Page Configuration
- Candidate Sourcing
- Job Posting
- Candidate Sourcing Metrics
- Boolean Search
- Resume Search

**Platform Data**
- Platform Search
- Visualization
- Data Visualization

**Additional Functionality**
- Dashboard
- Cloud

**Platform Data**
- Platform Search
- Dashboard
- Alerts and Notifications
- Analytics

**Agentic AI - Recruiting Automation**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance
- Third-Party Integrations

**Additional Functionality**
- Billing & Invoicing
- CRM
- Resume Database
- Talent Pool
- Alerts/Notifications
- AI Copilot
- Email Marketing
- Searchable Database
- Reminders
- GDPR Compliance
- Customizable Branding
- Customizable Templates
- Job Board
- Data Import/Export
- Recruiting Firms
- Reference Checking
- Social Recruiting
- Internal HR
- Job Requisition
- Collaboration Tools
- Background Screening

**Candidate Management - Applicant Tracking System**
- Candidate Evaluations
- Applicant Data Management
- Hiring Processes Tracking
- Automated Resume Parsing
- Scheduling
- Candidate-Facing Statuses
- Workflow Building
- Application Management
- Candidate Management
- Task Management
- Pipeline Management
- Calendar Management
- Workflow Management
- Communication Management
- Compliance Tracking
- Approval Workflow
- Application Management
- Job Management

**Platform Content**
- Automation
- Content Creation
- Content Library
- Dashboard Creation

**Content**
- Automation
- File Sharing

**Platform Functionality**
- Dashboard
- Diversity
- Talent Acquisition
- Assessment Management
- Employee Management
- Email Management
- Recruitment Management
- Compliance Management
- Training Management
- HR Management
- Compensation Management
- Competency Management
- Workflow Management
- Performance Management
- Mentoring Program Management
- Interview Management

**Platform Additional Functionality**
- Sourcing and Candidate Identification
- Job Posting
- Applicant Tracking
- Unbiased Sourcing
- Job Description Management
- Goal Setting/Tracking

**Recruiting and Onboarding**
- Sourcing and Candidate Identification
- Interview Scheduling
- Applicant Tracking

**Additional Functionality**
- Surveys & Feedback
- Benchmarking
- Microlearning
- Implicit Bias Elimination
- Employee Engagement
- Employee Resource Groups
- GDPR Compliance
- Employee Database
- AI Copilot
- AI/Machine Learning
- Diversity Recruiting
- Customizable Templates
- Data Collection
- Collaboration Tools
- Customizable Branding
- DEI Assessment
- Customizable Reports
- Career Development
- Trend Analysis
- Generative AI
- Unified Communications
- Candidate Profiles
- Reporting/Analytics

**Platform**
- Customization 
- Integration APIs
- Internationalization
- User, Role, and Access Management
- Activity Dashboard
- Activity Dashboard
- Mobile Access
- Activity Dashboard
- Training Management
- Goal Management
- Feedback Management
- Action Management
- Mobile Access
- Activity Dashboard
- Benefits Dashboard
- Activity Dashboard
- Feedback Management
- Performance Management
- Recruitment Management
- Compliance Management
- Training Management
- Calendar Management
- Employee Management
- Orientation Workflow Management
- Task Management
- HR Management
- Help Desk Management
- Mobile Access
- Payroll Management
- Document Management
- Job Description Management
- Social Media Integration
- Mobile Access
- Activity Dashboard
- Third-Party Integrations
- Assessment Management
- Social Media Integration
- Activity Dashboard
- Mobile Access
- Third-Party Integration
- Initiative Management
- Workflow Management
- Community Management
- Employee Referral Management
- Candidate Management
- Workflow Management
- Communication Management
- Advertising Management
- Application Management
- Email Management
- Job Management
- Discount Management
- Pipeline Management
- File Management
- Job Management
- Data Storage Management
- Compensation Management
- Employee Management
- Job Application Management
- HR Management
- Competency Management
- Performance Management
- Compliance Management
- Job Description Management
- Evaluation Management
- User Management
- Role-Based Permissions
- Third-Party Integrations

**Agentic AI - Talent Intelligence**
- Multi-step Planning
- Natural Language Interaction

**Additional Functionality**
- Onboarding
- Individual Development Plans
- Career Development
- Approval Process Control
- Customizable Branding
- AI Copilot
- Reminders
- Customizable Templates
- Employee Profiles
- Employee Engagement
- Learning & Development
- API

**AI - Applicant Tracking Systems (ATS)**
- Predictive Insights
- AI Job Description
- Generative AI

**Additional Functionality**
- Self Service Portal
- Data Import/Export
- Question Library
- Customizable Templates
- Reminders
- Recruiting Firms
- Talent Pool
- AI Copilot
- Scoring
- Candidate Profiles
- Job Board
- Internal HR
- Reference Checking
- Careers Page
- Resume Storage
- Customizable Branding
- Collaboration Tools
- Tagging
- Alerts/Notifications
- Matching Engine
- Search/Filter
- Social Recruiting
- Onboarding
- Reporting & Statistics
- For Small Businesses
- Background Screening
- Commenting/Notes
- Billing & Invoicing
- CRM
- Resume Database
- Email Marketing
- Searchable Database
- GDPR Compliance
- Job Requisition

## Top Gem Alternatives
  - [Greenhouse](https://www.g2.com/products/greenhouse/reviews) - 4.4/5.0 (3,890 reviews)
  - [hireEZ](https://www.g2.com/products/hireez/reviews) - 4.6/5.0 (254 reviews)
  - [SeekOut](https://www.g2.com/products/seekout/reviews) - 4.5/5.0 (773 reviews)