G2

Katie K.

Principal

Small-Business (50 or fewer emp.)

5/22/2024

"Makes vendor payments much easier"

3.5/5

What do you like best about AvidXchange?

We’ve been using AvidXchange for over 10 years, and it has become an integral part of our daily operations. The initial implementation process was smooth, and the system has remained consistently reliable ever since.

One of the things we appreciate most is how easy it is to process vendor payments—it’s straightforward, efficient, and integrates seamlessly with our core HOA management software, Vantaca. The ability to quickly void checks or issue stop payments when necessary is also a major plus, helping us stay responsive and in control when issues arise.

We use AvidXchange almost every day, and it continues to meet our needs the vast majority of the time. It’s a solid, dependable solution that supports both the scale and pace of our business.

We also find the price to be very reasonable. Review collected by and hosted on G2.com.

What do you dislike about AvidXchange?

While AvidXchange has been a reliable solution overall, there are a few areas where improvements could be made. The user interface—particularly the interchange—could benefit from updates to make navigation and check searches more intuitive and efficient. It can feel a bit clunky, though we’ve adapted to it over time.

Additionally, some of our experiences with customer support have been less than ideal. In certain instances, support representatives have attempted to shift responsibilities back to us, even when the issue clearly falls within their scope. Stronger ownership and clearer communication from the support team would improve the overall experience. Review collected by and hosted on G2.com.

What problems is AvidXchange solving and how is that benefiting you?

AvidXchange helps streamline and simplify our entire bill payment process. One of the biggest benefits is that their team handles the uploading and much of the initial invoice coding, which significantly reduces the time and manual effort on our end. This allows our team to focus more on review and approval, rather than data entry.

By automating key parts of the accounts payable workflow, AvidXchange helps us process vendor payments more efficiently, reduce errors, and maintain better organization across multiple communities. The time savings alone have made a meaningful impact on our day-to-day operations. Review collected by and hosted on G2.com.