Patch Management Software

Honestly, nothing at this time. We have really appreciated their solution. They are always so responsive and quick to answer questions when I need them. Review collected by and hosted on G2.com.

We didn't have visability into our computers, especially when it came to who was installing what where, and if anything malicious was potentially happening. With NinjaOne, that's just one of their amazing features that I love and it really benefits us with more visibility. And to have all that data at your fingertips is great. Review collected by and hosted on G2.com.

one area where Atera could improve is reporting. The reports are helpful, but they are not as automated or flexible as I would like. It would be great to have easier scheduled reports and more customization for clients or internal reviews.

Also, ROBIN AI is a strong feature, but it would be better if smaller teams could buy it too. If it is only available starting at 100 users, that makes it harder for small MSPs or IT departments to use it. Review collected by and hosted on G2.com.

Atera is helping us centralize our IT support and device management in one platform. It solves the problem of having to use different tools for monitoring, remote access, updates, and ticket follow-up.

The main benefit is that our technicians can work faster, have better visibility of the devices, and respond to issues before they become bigger problems. It also helps us save time by automating repetitive tasks and improving the overall support experience for the end user. Review collected by and hosted on G2.com.

Sometimes an Endpoint Central update can unexpectedly break certain features, such as remote control. This has happened before where the issue turned out to be related to the agent, and the recommended fix was to reinstall the agent on the client machine.

The challenge is that many of our clients are offsite, and we rely on Endpoint Central specifically for remote support. So when the remote control feature is impacted and the fix requires reinstalling the agent locally, it creates a difficult situation. It would be helpful if agent repair or recovery options were more reliable and easier to perform remotely. Review collected by and hosted on G2.com.

ManageEngine Endpoint Central helps us with auto patching and remote control, which are very useful for managing endpoints and supporting users remotely.

However, for software deployment, I do not feel it can fully replace PDQ Deploy yet. The experience has been inconsistent for us. For example, earlier today I tried to install Adobe Reader on a PC through the self-service portal, but the installation failed. This has been an on-and-off issue for a long time.

Overall, Endpoint Central is beneficial for patching and remote support, but I would like to see software deployment become more reliable and consistent. Review collected by and hosted on G2.com.

Continuous email chains and unresponsive customers around ITOM. ServiceNow ITOM is often criticized for its astronomical licensing costs and the extreme complexity of implementation, which typically requires highly specialized (and expensive) expertise to deploy and maintain. Organizations also frequently struggle with heavy technical debt when biannual platform upgrades break custom discovery patterns, along with CMDB data bloat and noticeable system latency if the environment isn’t meticulously governed. Review collected by and hosted on G2.com.

ServiceNow ITOM helps turn chaotic, multi-cloud infrastructure into a more proactive digital operation for global media organisations such as News Corp and Dow Jones. By addressing infrastructure blindness and reducing alert fatigue with AIOps-driven root-cause analysis, the platform helps protect digital subscription and advertising revenue for high-profile brands like The Wall Street Journal by preventing critical downtime. It also brings multi-cloud sprawl under control across their large global cloud footprints, consolidating international IT workflows into a single, automated system of record. Review collected by and hosted on G2.com.

The hierarchical grouping for OT devices is still pretty manual. Every time maintenance swaps a sensor or adds a new actuator I have to go rebuild the tree structure by hand, and if you forget one sub-group the maps look like a jigsaw with missing pieces. It’s not a deal-breaker, but after a busy shutdown week it feels like busywork that should be smarter by now. Review collected by and hosted on G2.com.

We used to fly blind on predictive maintenance—machines would just fail and we’d scramble. Now PRTG gives us trending curves I can actually show the maintenance guys in plain English. We cut unplanned downtime by roughly 40 % on the critical lines and shaved about 18 % off our quarterly energy bill because we finally saw which machines were idling at full power overnight. The ROI showed up in the first six months. Review collected by and hosted on G2.com.

So far, I haven't found any drawbacks. Review collected by and hosted on G2.com.

It guarantees me a completely stable network. Previously, I had many wifi problems; when working with a large volume of data for my job, my NAS server did not function as smoothly and reliably as it does now. Review collected by and hosted on G2.com.

I understand it has less capabilities on the AI automation and integration parts as the tool takes a lot of time to process the information and it is a lot slow so we need to improve on that part.

Secondary concern is regrading the tool cost around the cost and the learning curve for high-level logic needs to be taught to every developers while using the solution Review collected by and hosted on G2.com.

Manual works is converted to automated workflows.

It integrate agents, and cyber security teams, and tools with speed and control. Review collected by and hosted on G2.com.

It's very difficult to find something to dislike, because I feel confident that anything we would want changed, the Netbeez team would be able to accommodate it. Review collected by and hosted on G2.com.

Our organization's workers are primarily remote, and their roles very often are ones that don't come with a necessary proficiency in technology. Therefore, it is often the case that home internet/router diagnosis falls entirely on us. This tool is essential to being able to gather objective troubleshooting data among the sea of subjective reporting we get from our users to determine where the actual cause of network interruptions lies. Review collected by and hosted on G2.com.

Updates some functions is better in real time. Review collected by and hosted on G2.com.

Better Traffic Engineer in our network. Review collected by and hosted on G2.com.

Not a dislike but a feature I would like to see is ExtraHop move towards prevention. Currently, the product is good at identifying and detecting suspicious or malicious activity. Prevention can be achieved through integration with tools but it would be nice to have these native to ExtraHop. Review collected by and hosted on G2.com.

Whenever we perform penetration tests, ExtraHop is always the first tool to detect the activity. Often times, the penetration testers will start their campaigns performing reconnaissance and trying to remain stealthy. Because they are not attempting to exploit vulnerabilities at this stage and may be using legitimate system tools, these actions would usually go unnoticed. By inspecting all network traffic, ExtraHop is quick to determine unusual activity on the network host even if it is not a managed device. The network traffic can be inspected by SOC teams and actions can be taken to contain the suspicious device. Review collected by and hosted on G2.com.

While OpsRamp is a powerful platform, one area that could be improved is the learning curve for new users. Because it offers a wide range of monitoring, automation, and IT operations capabilities, it can take some time for teams to fully understand and utilize all its features effectively. Additionally, initial configuration and customization may require careful planning, especially in complex enterprise environments. However, these challenges are common with comprehensive enterprise observability and IT operations platforms, and the benefits generally outweigh the initial effort required. Review collected by and hosted on G2.com.

For me, the biggest benefit is improved visibility and faster issue resolution. By consolidating monitoring data into a single pane of glass, OpsRamp helps identify problems proactively before they impact users. Its automation capabilities also reduce repetitive operational tasks, allowing teams to focus on higher-value work. This leads to improved system reliability, reduced downtime, and more efficient IT operations. As someone working in observability and infrastructure monitoring, having a unified latform helps simplify troubleshooting enhances overall operational efficiency. Review collected by and hosted on G2.com.

Reporting isn't good. Alerting setup is a bit complex. I had to dig through the documentation to get the email notification to work properly. Review collected by and hosted on G2.com.

A few months ago a sudden spike in one of our core network switches. Observium flagged the interface as saturated, and I tracked it back to a misconfigured backup job. Without Observium, I probably wouldn't have caught it until users started complaining. Review collected by and hosted on G2.com.

Red Hat Smart Management exhibits strong integration with Red Hat products, which may pose challenges if considering a transition to alternative vendors down the road. Additionally, apart from these overarching concerns, a number of users have expressed criticisms about specific aspects of Red Hat Smart Management:

1.Navigating and utilizing the reporting system can be somewhat challenging. 2.While capable, the performance monitoring features may not match the robustness found in some competing products.

3.The support for non-Red Hat systems is somewhat limited. Review collected by and hosted on G2.com.

Improved security: Red Hat Smart Management can help organizations to improve their security posture by providing a centralized view of all RHEL systems and by automating patch management.

Increased compliance: Red Hat Smart Management can help organizations to comply with industry regulations by providing compliance reporting capabilities.

Improved performance and reliability: Red Hat Smart Management can help organizations to improve the performance and reliability of their RHEL environments by providing performance monitoring and troubleshooting capabilities. Review collected by and hosted on G2.com.

Only two things!

1.- There is no template support to apply to hosts... like in Zabbix or Centreon!

2.- It's a bit difficult to interact with Grafana. (It's possible, but not easy for all users)

3.- Maybe some integrations are missed Review collected by and hosted on G2.com.

It helps us to collect disparate data such as veeam backup status, sql tasks, acronis tasks, failed login, successful login, number of open/sg processes... All disparate data that comes together on the same platform. Based on this data we make decisions and act on the machines. Review collected by and hosted on G2.com.

Honestly, we haven’t come across anything that really stands out as something to dislike. Review collected by and hosted on G2.com.

When I first took over this position, Director of Technology, the previous person had a rather large Google Sheet with "tickets" on it.

A teacher or staff member would access the shared Sheet and put their trouble on it. Incredibly inefficient.

Genuity has automated the process, allowing teachers to use the reporting tool or email, and a ticket is generated. Review collected by and hosted on G2.com.

Support has been good the last few times we needed to reach out. Very responsive and still human (not AI). Adding DC-less FSLogix support has been a huge boon and alleviated one of our pain points. Review collected by and hosted on G2.com.

Simplifying VDI deployments and management. Autoscaling and templates are a big plus, especially for non profits that cannot utilize reserved instances. Review collected by and hosted on G2.com.

Downside is, Overall , in view of compliance sometimes PII uploaded to s3 can be identified with Macie. But when its an image or pdf containing photo copies of such personal sensitive information its hard to identify. It might be stored on the ec2 or s3. But figuring out it is complex. We do have OCR techniques in some services, which can trigger ec2 playbooks. Yes , it can be achievable with right problem solving technique and using the required services. Review collected by and hosted on G2.com.

Security Patches, Trigger based actions on infrastructure. Logging for IOC identifications. Many more. Review collected by and hosted on G2.com.

- Out-of-the-box reports cover the essentials but customisation is limited. Getting a polished, meaningful report tailored to specific stakeholder needs often requires exporting data and reworking it externally. Not ideal when you need quick executive-level visibility.

- Various add-on options per use case for indepth monitoring. At times it feels like core functionality that should be included that than an upsell.

- While the ITSM and CMDB integration works well for basic incident creation, deeper bi-directional CMDB synchronisation and relationship mapping sometimes requires additional configuration effor Review collected by and hosted on G2.com.

OpManager brings infrastructure and network device monitoring under one roof, removing the need to juggle multiple tools and giving the operations team a single, dependable view of overall environment health at any moment.

It helps catch performance issues - CPU, memory, disk, and network - before they snowball into outages, keeping services stable and reducing unplanned downtime that directly impacts the business.

The ITSM and CMDB integration closes the loop between monitoring and incident management, so alerts don’t just fire into a void; they turn into tracked, accountable tickets with clear ownership and established resolution workflows.

At its core, OpManager addresses a very practical need: giving a lean IT operations team strong visibility and control across a diverse, mixed-vendor environment without stretching the budget - which, for most organisations, is the real day-to-day challenge. Review collected by and hosted on G2.com.

The biggest headache with Site24x7 is its dated, cluttered interface. It makes even basic configuration settings feel unintuitive to find, which creates a steep learning curve for new teams. Although it packs a huge amount of functionality into a single platform, the sheer data density often works against you. The default settings can be overly sensitive, leading to serious alert fatigue as engineers get bombarded with false alarms unless everything is heavily customized.

On top of that, their complex, add-on-heavy billing model can be very frustrating to navigate. The base price may look affordable at first, but it can quickly escalate with unexpected upgrades for extra logs, advanced metrics, or additional monitors. Dealing with critical technical issues can also test your patience, since users often report having to go through multiple tiers of basic customer service before finally getting connected to engineers who can actually resolve deeper infrastructure problems. Review collected by and hosted on G2.com.

Site24x7 addresses the problem of fragmented IT monitoring by replacing isolated tracking tools with a single observability platform.

Problems solved and immediate benefits: It reduces tool fragmentation by consolidating website, server, cloud, and network monitoring into one dashboard, so your team doesn’t have to constantly switch between different systems. It also helps eliminate blind spots by continuously testing user journeys from over 130 global locations, allowing you to spot regional outages or slow load times before your customers notice. When troubleshooting is slow, its AI-powered root-cause analysis can automatically pinpoint why a system crashed, cutting Mean Time to Resolution (MTTR) from hours to minutes. Finally, it reduces manual intervention by triggering automated scripts or server restarts as soon as a threshold is breached, resolving routine infrastructure glitches automatically so engineers can stay focused on development. Review collected by and hosted on G2.com.

It could be a little faster on the loading times for pages/modules

Pricing can be steep the more agents onboard, also for Ai tools.

Analitycs module can be VERY lacking in customizations sometimes, compared to Power BI for example.

Visuals can be cluttered sometimes. Review collected by and hosted on G2.com.

Ticket creation, ticket categories, Service Request, SLAs, Automator Flow, Analytics/Dashboard module, among others, greatly helped for greater agent organization, time management and Admin monitoring. Review collected by and hosted on G2.com.