Patch Management Software

One drawback of NinjaOne is that some of its advanced features can feel a bit limited compared to more robust enterprise tools, especially when it comes to deeper customization and reporting.

The reporting, in particular, could be more flexible and detailed, which can make it a bit challenging when you need very specific insights for clients or internal use. Review collected by and hosted on G2.com.

One of the main challenges it solves is managing endpoints across different locations. Instead of switching between multiple tools or systems, everything can be monitored and managed from a single dashboard, which saves a lot of time and effort.

It also makes it easier to automate routine tasks like patching, updates, and basic troubleshooting. This reduces manual work and helps keep systems secure and up to date without needing constant attention. Review collected by and hosted on G2.com.

One thing I dislike about Atera is that some advanced features feel limited compared to more complex RMM platforms. Occasionally the interface can feel a bit slow when managing a large number of devices. However, overall the platform still delivers great value for the price and continues to improve with updates. Review collected by and hosted on G2.com.

Atera helps me solve the challenge of managing multiple clients and devices efficiently from a single, centralized platform. With it, I can monitor systems in real time, automate patch management, and provide remote support quickly without having to juggle multiple tools. As a result, downtime for my clients is reduced, my response times improve, and my overall productivity increases. It also makes it easier to scale my IT services in a more controlled way while keeping costs predictable. Review collected by and hosted on G2.com.

The product interface feels a bit clunky and never quite achieves a “premium” or “modern” aesthetic. That said, it isn’t a major issue, since the interface is mainly used by administrators.

Out of the box, there’s an intimidating wall of tasks that need to be set up and configured before everything is running smoothly. This includes patch management settings (auto-approving and deploying with test groups), OS deployment (creating a golden image and configuring networking for PXE boot), and software configuration plus the self-service portal. The latter has been significantly streamlined over time thanks to the addition of thousands of templates that Manage Engine have built out since we first implemented the solution. Review collected by and hosted on G2.com.

Endpoint Central boasts an incredibly versatile toolset that addresses more thzn I can fit into a single review. It completely automates and streamlines patch management, software deployment and self-service, provides end-user workstation support and toolsets (remote capabilities, remote command line, inventory details and reporting, and more), OS deployment and configuration, etc.

For the purpose of this review I'll hone in on the end to end deployment and configuration of workstations, which has undoubtedly saved our organisation hours of otherwise menial and repetitive configurations and management.

Using the OS deployment tool, we are able to apply a golden image that already has the Endpoint Central agent installed - using this we can deploy to a blank machine with the major prerequisites already in place; i.e agent installed, domain joined, and an administrator account already pre-loaded for any situations in remote support where cached credentials may be required (Think domain-trust issues and such). This deployment allows the workstation to be already named and loaded into a specific OU in active directory.

The task configurations can vary from browser configurations, software deployments, certification installs, firewall settings, registry changes and more; but most importantly these can be grouped together into custom task configurations that can be targeted based on criteria such as the OU that the PC is based in. This allows us end to end configuration and complete targeted build of the workstation, bar the provisioning of the end-user profile, and frees up what would otherwise be hours of turnaround for staff onboarding/offboarding configurations. Review collected by and hosted on G2.com.

The hierarchical grouping for OT devices is still pretty manual. Every time maintenance swaps a sensor or adds a new actuator I have to go rebuild the tree structure by hand, and if you forget one sub-group the maps look like a jigsaw with missing pieces. It’s not a deal-breaker, but after a busy shutdown week it feels like busywork that should be smarter by now. Review collected by and hosted on G2.com.

We used to fly blind on predictive maintenance—machines would just fail and we’d scramble. Now PRTG gives us trending curves I can actually show the maintenance guys in plain English. We cut unplanned downtime by roughly 40 % on the critical lines and shaved about 18 % off our quarterly energy bill because we finally saw which machines were idling at full power overnight. The ROI showed up in the first six months. Review collected by and hosted on G2.com.

Initial configuration is time-consuming. Setting up agents, defining monitoring policies, and tuning alert thresholds across a heterogeneous environment requires considerable upfront effort. Report customization also feels limited compared to what most management presentations actually need. Review collected by and hosted on G2.com.

Now one console tells me whether a slow application traces back to a database bottleneck, a saturated network link, or a server resource issue. That single correlated view has cut average diagnosis time noticeably and reduced the number of tickets requiring escalation. Review collected by and hosted on G2.com.

One of the things I dislike about Tines is that when working with run script events, I really miss having a more advanced integrated development environment (IDE). I understand that Tines is not intended to function as a traditional development tool, but having a more robust script editor would be very helpful when building more complex workflows. Features like autocomplete, more advanced syntax highlighting, or better error handling could significantly enhance the experience of writing and debugging code directly within the platform Review collected by and hosted on G2.com.

Tines helps us solve the challenge of integrating various tools and platforms into one seamless workflow. We use Tines to connect our messaging platform with other tools, allowing us to centralize communications and actions. For example, we can create comments in external tools directly from our messaging platform, ensuring that everything stays in one place. Additionally, we automate task creation for our teams, assigning tasks through Tines by simply filling out a form. One of the biggest benefits is the ability to generate PDF reports from our tools automatically, eliminating the need for manual report creation.

Tines has also enabled us to integrate and automate workflows between tools that don't have native integrations. This flexibility has significantly improved our efficiency across multiple areas of our work, allowing us to streamline processes, reduce manual tasks, and improve overall productivity. Review collected by and hosted on G2.com.

So far, I haven't found any drawbacks. Review collected by and hosted on G2.com.

It guarantees me a completely stable network. Previously, I had many wifi problems; when working with a large volume of data for my job, my NAS server did not function as smoothly and reliably as it does now. Review collected by and hosted on G2.com.

Not a dislike but a feature I would like to see is ExtraHop move towards prevention. Currently, the product is good at identifying and detecting suspicious or malicious activity. Prevention can be achieved through integration with tools but it would be nice to have these native to ExtraHop. Review collected by and hosted on G2.com.

Whenever we perform penetration tests, ExtraHop is always the first tool to detect the activity. Often times, the penetration testers will start their campaigns performing reconnaissance and trying to remain stealthy. Because they are not attempting to exploit vulnerabilities at this stage and may be using legitimate system tools, these actions would usually go unnoticed. By inspecting all network traffic, ExtraHop is quick to determine unusual activity on the network host even if it is not a managed device. The network traffic can be inspected by SOC teams and actions can be taken to contain the suspicious device. Review collected by and hosted on G2.com.

Red Hat Smart Management exhibits strong integration with Red Hat products, which may pose challenges if considering a transition to alternative vendors down the road. Additionally, apart from these overarching concerns, a number of users have expressed criticisms about specific aspects of Red Hat Smart Management:

1.Navigating and utilizing the reporting system can be somewhat challenging. 2.While capable, the performance monitoring features may not match the robustness found in some competing products.

3.The support for non-Red Hat systems is somewhat limited. Review collected by and hosted on G2.com.

Improved security: Red Hat Smart Management can help organizations to improve their security posture by providing a centralized view of all RHEL systems and by automating patch management.

Increased compliance: Red Hat Smart Management can help organizations to comply with industry regulations by providing compliance reporting capabilities.

Improved performance and reliability: Red Hat Smart Management can help organizations to improve the performance and reliability of their RHEL environments by providing performance monitoring and troubleshooting capabilities. Review collected by and hosted on G2.com.

The biggest challenge is lack of name recognition as we leverage ENA as part of the services that we provide to our client base. From targeted marketing or more highly visible partnerships, the Entuity name needs more recognition in the IT Network world. They were purchased by Park Place a few years ago which has helped in some areas but not in the area of name recognition in the monitoring space.

One other area of concern, which is likely true with many vendors, but something we didn't used to see with the Entuity folks is they tend to defer instead of just coming out and saying 'no' to some questions. If we are asking for them to support something new that doesn't make sense to them we would appreciate a more open and honest answer. I recently met with their executive team and got those answers that their engineers will no longer provide. Review collected by and hosted on G2.com.

Do a trial and work with the sales engineers. As a hosting company we have a very large and complex network and produces situations that they could not handle. The sales engineers immediately took those to development and in roughly one week we had a custom hot-fix that addressed all of our concerns. And to our delight, all of those changes were included in the GA product release to the public. Review collected by and hosted on G2.com.

The biggest has been tool consolidation. When we are supporting a client that is having a performance problem, the ability to go to a single console to see all the network views that we care about (instead of half a dozen different products) goes a long way to reduce the time to resolution. Then on top of that are all the event management rules we can leverage to control unwanted noise and out of the box integration to our preferred enterprise management tool, BMC TrueSight.

Another major gap that we have used Entuity to fill is to have regular backups of network equipment configurations across many brands. There are still some gaps but it is narrowing. Review collected by and hosted on G2.com.

Downside is, Overall , in view of compliance sometimes PII uploaded to s3 can be identified with Macie. But when its an image or pdf containing photo copies of such personal sensitive information its hard to identify. It might be stored on the ec2 or s3. But figuring out it is complex. We do have OCR techniques in some services, which can trigger ec2 playbooks. Yes , it can be achievable with right problem solving technique and using the required services. Review collected by and hosted on G2.com.

Security Patches, Trigger based actions on infrastructure. Logging for IOC identifications. Many more. Review collected by and hosted on G2.com.

Reporting isn't good. Alerting setup is a bit complex. I had to dig through the documentation to get the email notification to work properly. Review collected by and hosted on G2.com.

A few months ago a sudden spike in one of our core network switches. Observium flagged the interface as saturated, and I tracked it back to a misconfigured backup job. Without Observium, I probably wouldn't have caught it until users started complaining. Review collected by and hosted on G2.com.

Updates some functions is better in real time. Review collected by and hosted on G2.com.

Better Traffic Engineer in our network. Review collected by and hosted on G2.com.

If not configured correctly, settings applied through Nerdio may conflict with scripts, registry entries, Group Policy Objects, or other policies. While this is largely a user-related issue, having visibility into any downstream overrides would be an extremely useful feature. Review collected by and hosted on G2.com.

Nerdio offers robust yet straightforward configuration options for auto-scaling, which help boost performance and lower costs. The intuitive tools make it easy to automatically stop and start resources that aren't needed around the clock, using different demand criteria. In our experience, this has led to Azure cost reductions ranging from 15% to as much as 80%, depending on the specific use case. Review collected by and hosted on G2.com.

Slow Performance in dashboards while retreving data for larger Environments.

For Smaller Organisations, Pricing may be high compared to other Alternatives. Review collected by and hosted on G2.com.

Unified IT Infrastructure Management

Automated Incident Management

Cloud and Hybrid Monitoring

AIOPS Review collected by and hosted on G2.com.

What I dislike about ManageEngine OpManager Plus is that its interface can sometimes feel a bit cluttered, especially when managing large environments with many devices. Initial setup and fine-tuning alerts can also take time, as there are many configurations to go through. Additionally, reporting customization is somewhat limited compared to expectations, and some advanced features require extra modules or licensing. At times, performance may slow down when handling a large volume of data, which can impact the overall user experience. Review collected by and hosted on G2.com.

ManageEngine OpManager Plus solves the challenge of limited visibility and fragmented monitoring across network, server, and application layers by providing a centralized platform for real-time monitoring. It helps in quickly identifying performance issues, device failures, and network bottlenecks before they impact users.

This benefits me by reducing troubleshooting time and improving overall operational efficiency. The proactive alerting system ensures faster incident response, minimizing downtime and service disruptions. It also helps maintain network stability and better resource utilization, allowing me to focus more on optimization rather than constant firefighting. Review collected by and hosted on G2.com.

The UI took me a little bit of time to get used to, but after the initial setup it’s mostly “set it and forget it.” Overall it’s been a solid monitoring tool for our needs. Review collected by and hosted on G2.com.

Before using Site24x7 we didn’t have a great way to proactively monitor uptime and system performance. Most of the time we would only notice issues after someone reported them. With Site24x7 in place, we now get alerts if something goes down or performance starts to degrade, which allows us to respond much faster.

It’s also helpful having everything in one place instead of checking multiple tools or logs. Overall it’s given us better visibility into our systems and helps us catch issues earlier before they turn into bigger problems. Review collected by and hosted on G2.com.

I have nothing bad to say about TeamViewer's remote communication functions and capabilities, I think it is a high performance technical program that has no flaws in the operation of its systems. Review collected by and hosted on G2.com.

TeamViewer's digital capabilities have allowed me to connect remotely to carry out all my work processes securely and productively, facilitating the receipt of files and work documents and allowing me to maintain a secure and frequent channel of communication with all the members of my work team. Review collected by and hosted on G2.com.

At the moment, we are fully satisfied with BackBox and have no concerns or dislikes. The product meets our needs efficiently, providing reliable automation, backups, and security. It has been a valuable tool for our operations, and we appreciate the continuous improvements and support from the BackBox team. Review collected by and hosted on G2.com.

BackBox is primarily solving the problem of time-consuming and repetitive network management tasks. The biggest benefit for us has been the automation of critical operations such as device backups and configuration restoration. By automating these processes, we significantly reduce manual effort, minimize human error, and ensure faster recovery in case of incidents, allowing the team to focus on higher-value tasks. Review collected by and hosted on G2.com.

There are a few views I would like to have as an administrator that are not part of the regular report package. This makes it harder to see what reports are available to particular users. Review collected by and hosted on G2.com.

WE have transferred all the day to day work of the IT Finance team to Nicus. This has gotten them off of multiple spreadsheets and allowed better reporting. One team member told me that now the tools used are not the bottleneck but getting the reports from the cost center owners. We do all financial reporting out of Nicus now and the IT directors are used to seeing the financial reports in Nicus. We are now expanding to creating a Cost Model and generating the first Bills of IT to validate with the business side. Review collected by and hosted on G2.com.