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It Operations Software

Typically, It Operations is a capability of a variety of other G2 Software categories. See more below to select the

best It Operations Software.

NinjaOne

NinjaOne

(3,210)4.7 out of 5

NinjaOne

(3,210)4.7 out of 5

NinjaOne, the automated endpoint management platform, delivers real-time visibility, security, and control over all endpoints to increase productivity for more than 20,000 cus

Top It Operations Software Result from Endpoint Management

Also listed in Patch Management, Unified Endpoint Management (UEM), Enterprise IT Management, Mobile Device Management (MDM), Remote Support


RS
“All-in-One MMS Platform with Outstanding Features”
What do you like best about NinjaOne?

It's a super comprehensive MMS service with all of the solid features available that any IT department would need. From great trouble ticket tracking to very detailed system statuses and more. The best part is that it functions as a true all in one platform seamlessly. Review collected by and hosted on G2.com.

What do you dislike about NinjaOne?

Functionally, there isn't really anything to not like. My only knock would be cost. It is a bit expensive. Review collected by and hosted on G2.com.

What problems is NinjaOne solving and how is that benefiting you?

The platform is allowing my department to consolidate day to day monitoring and inventory functions into an online platform (as opposed to using multiple individual spreadsheets). We now have clear and referenceable project/ticketing data to be used by technicians to solve problems quicker in the future. We've gained the ability to develop Key Performance Indicators (KPIs) which are critical in determining our IT efficiency. We also have used the platform to automate software management policies and scripting. We've simplified our problem reporting for our end users by linking our helpdesk organization email to the ticketing platform whereas now if an email is sent it automatically opens a ticket. We've also automated telecom outage reporting with connections to monitor our Wide Area Network (WAN). Review collected by and hosted on G2.com.

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VMware vSphere is a free bare-metal hypervisor that virtualizes servers so you can consolidate your applications on less hardware.

Top It Operations Software Result from Server Virtualization

Also listed in Container Orchestration


Abhishek D.
AD
Original Information
“Best Virtual Desktop for Organization”
What do you like best about VMware vSphere?

VMware vSphere is very useful web application which allows Administrator to create Virtual Desktop or Virtual Machine with all the resource allocation like RAM, Storage, OS, NIC, vCPU, etc and ability to Power ON/Off. The best thing about vSphere is We can remote into Multiple VMs at the same time and upscale/downscale the resources any time. Review collected by and hosted on G2.com.

What do you dislike about VMware vSphere?

I think vSphere is a complete package and don't have any downside to let anyone thinking to switch to other solution. Review collected by and hosted on G2.com.

What problems is VMware vSphere solving and how is that benefiting you?

VMware vSphere is solving the problem of Capital Expenditure and eliminating the need to having physical devices which can further require maintenance.

The benefit vSphere is providing that we can claim back the resources when it's not needed. We can allocate VDI to remote workers and eliminate the need of Office. Review collected by and hosted on G2.com.

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ServiceNow delivers an IT Service Management experience that is faster, smarter, and more automated than ever.

Top It Operations Software Result from IT Service Management (ITSM) Tools

Also listed in Incident Management, Configuration Management, Service Desk


John D.
JD
“Significant Process Improvements, But UI Consistency Needs Work”
What do you like best about ServiceNow IT Service Management?

Since we introduced ServiceNow in our company, our business processes have improved significantly. Resolution times are now shorter than they were before, as we have access to accurate insights based on the contracted SLAs we implemented. Additionally, the management of configuration items has become much more effective since we adopted the CSDM model. This allows us to clearly identify which services are impacted whenever a configuration item is affected by a change or incident. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow IT Service Management?

The menu and overall user interface could use some improvement. For instance, in ITSM, the Operations Workspace is utilized, while for CSM, we rely on the CSM/FSM configurable workspace. However, not all features—such as UI actions and lists—are implemented in a consistent way across these areas. At times, it feels as though the various product teams within ServiceNow are not coordinating closely with one another. Review collected by and hosted on G2.com.

What problems is ServiceNow IT Service Management solving and how is that benefiting you?

Previously, we lacked accurate insights into resolution times, which often led to contractual breaches and associated fines. The implementation of the CMDB has also enhanced efficiency within our change management board by providing better visibility into our application stacks. What stands out most is how quickly the organization has adopted the system. Once users become familiar with one module, it becomes much easier to implement and adopt additional modules, as they are designed to work together and follow a consistent logic. Review collected by and hosted on G2.com.

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Atera

Atera

(944)4.6 out of 5

Atera

(944)4.6 out of 5

Atera offers an all-in-one IT management platform that combines Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automation tools, providing efficient infrastr

Top It Operations Software Result from Remote Monitoring & Management (RMM)

Also listed in AI IT Agents, AI Agents For Business Operations, AIOps Platforms, Unified Endpoint Management (UEM), IT Service Management (ITSM) Tools


BM
“Effortless Scaling and Automation for Managed IT Services”
What do you like best about Atera?

Altera allows us to efficiently scale and seamlessly implement our Managed IT Services for an unlimited number of clients and endpoints, making the process both simple and cost-effective. Regardless of whether a client operates in a legacy IT environment, uses cloud hosting, or relies on IoT, we are able to manage, update, migrate, and optimize their workloads by leveraging AI and automation. With Altera, we can offload tasks such as ticketing, customer support, and contract management, which lets us concentrate on value-added projects while having confidence that the systems remain well maintained. Altera also integrates with our SOC's Client Health Dashboard, giving us RMM client access, monitoring capabilities, and PSA policy enforcement. I recommend giving Altera a try—you’ll find it becomes an essential part of your daily operations. Review collected by and hosted on G2.com.

What do you dislike about Atera?

Atera does not assist with managing Cloud SaaS workloads or end-user licensing, which happens to be a key area of expertise for us as an MSP. However, Altera is integral in providing reports and compliance verification. Review collected by and hosted on G2.com.

What problems is Atera solving and how is that benefiting you?

Altera serves as a game enabler by automating many of the time-consuming, low-level support tasks. This allows us to dedicate more attention to higher-value customer services and project-based work. As a result, customer satisfaction increases, and customer support becomes a profitable aspect of our operations. Review collected by and hosted on G2.com.

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Ubuntu

Ubuntu

(2,236)4.5 out of 5

Ubuntu

(2,236)4.5 out of 5

Super-fast, easy to use and free, the Ubuntu operating system powers millions of desktops, netbooks and servers around the world.

Top It Operations Software Result from Operating System

Also listed in Security Compliance, Cloud Management Platforms, IoT Operating Systems, Server Virtualization, Container Engine


Samer A.
SA
“Highly Customizable, Ideal for Developers”
What do you like best about Ubuntu?

I like that Ubuntu is open source and customizable, which means I can edit the system and add services easily. It's helpful that I can connect extra services to the system without needing to download or install an additional package, plus, I can access and understand any part of it when searching. For example, it's easy for me to change the right-click menu using AI assistance and add services to it. I also appreciate that Ubuntu is getting more support and compatibility with different software and vendors around the world. Setting it up was very easy. Review collected by and hosted on G2.com.

What do you dislike about Ubuntu?

I struggle to get support for all the programs and sometimes I find only a Windows version of the package I am looking for but there is always an alternative. Review collected by and hosted on G2.com.

What problems is Ubuntu solving and how is that benefiting you?

I find Ubuntu open source and customizable, which lets me edit the system and add services easily. It gets more support and compatibility with different software and vendors. Review collected by and hosted on G2.com.

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Scale Computing is a global business with offices around the world, thousands of customers, and countless applications now running on Scale Computing Platform. Strategic partn

Top It Operations Software Result from Hyperconverged Infrastructure (HCI) Solutions

Also listed in Server Virtualization


TT
“Effortless Setup, Outstanding Support, and Flexible Snapshots”
What do you like best about Scale Computing Platform?

I really like the ease of use. After just a few basic training sessions you are up to speed on most of what you'll ever need. Single pane of glass and simple to get around to everything from configuration to support. And the support is excellent. Several options from e-mail, chat, and when it's an emergency you can call and get an easy to understand support agent right away. I also like the flexibility in creating snapshots. You can create as many snapshots and be very granular which is helpful because you can always snapshot all severs on the same frequencies. Having all of your snapshots on a remote DR (separate purchased device) is well worth it. Review collected by and hosted on G2.com.

What do you dislike about Scale Computing Platform?

Bringing over some of my VM's from my previous platform were a little cumbersome. Some came over just fine using the Scale tool, but some of them didn't work so well and I ended up using another tool to move some of my VMs. I still have one really old linux based system that I couldn't get migrated to Scale. But this really isn't a Scale issue, but it's something to keep in mind when transitioning to Scale. Review collected by and hosted on G2.com.

What problems is Scale Computing Platform solving and how is that benefiting you?

The main thing that Scale solved for me what giving me a reliable disaster recovery model that I can easily fail-over to and rely on in a very short time-frame. It depends on your setup, but you can have a really short RTO/RPO with Scale. Review collected by and hosted on G2.com.

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Autotask

Autotask

(520)4.3 out of 5

Autotask

(520)4.3 out of 5

Autotask Pro integrates all of the features and functionality you need - and the flexibility to adapt them to meet your specific business requirements

Top It Operations Software Result from Professional Services Automation

Also listed in IT Service Management (ITSM) Tools, Service Desk


Christian S.
CS
“Great Workflow, But Needs a Visual Refresh”
What do you like best about Autotask?

The workflow is easy and simple to use over a long period of time Review collected by and hosted on G2.com.

What do you dislike about Autotask?

The appearance is a bit ugly/ outdated and could do with a bit of modernisation Review collected by and hosted on G2.com.

What problems is Autotask solving and how is that benefiting you?

As an IT engineer in a busy MSP, Autotask has pretty much become one of the tools I rely on every day. It pulls together ticketing, time tracking, asset management and projects into one place, which definitely helps keep things organised when workloads get messy.

What Autotask Does Well

Ticketing that actually works

Easy enough to manage loads of tickets. Categories, quick notes, and automation make it simpler to prioritise and stay on top of things.

Great integrations

Works smoothly with Datto RMM, backup tools and other monitoring systems, so everything lands in one central spot. Cuts out a lot of duplication.

Decent reporting

The dashboards and reports are detailed and customisable, which helps when tracking SLAs or spotting recurring issues.

Solid project and asset tracking

Projects are easier to follow with milestones and dependencies, and asset info is stored neatly, which saves time when troubleshooting.

Where It Falls Short

UI feels outdated

It works, but it looks a bit old and can be overwhelming for new engineers.

Mobile app is lacking

Fine for quick ticket updates, but not great for anything more involved.

Automation is powerful but tricky

You can do a lot with it, but setting it up isn’t always straightforward. Review collected by and hosted on G2.com.

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Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.

Top It Operations Software Result from Service Desk

Also listed in IT Service Management (ITSM) Tools, Incident Management, IT Alerting, Help Desk


DV
“Effortless Support and Seamless Integration for All Teams”
What do you like best about Jira Service Management?

What I like best about Jira Service Management is the ease of use for both IT (and even non-IT teams) to provide great customer support, easily integrating all the number of features Atlassian has to offer, into our environment. Our teams are able to use it every day and and not be annoyed with it, compared to other ITSM solutions. Review collected by and hosted on G2.com.

What do you dislike about Jira Service Management?

The licensing model, and not being able to purchase smaller batches, is my dislike. Review collected by and hosted on G2.com.

What problems is Jira Service Management solving and how is that benefiting you?

At Sonaca, we use Jira Service Management across multiple departments, including IT and other areas. It has been instrumental in helping us deliver excellent support to our internal users worldwide. By enabling us to collect detailed information through web portal forms, we have been able to efficiently implement and tailor the routing of work to the appropriate teams responsible for resolving issues and requests. This also provides a reliable way to communicate with end users. Additionally, JSM allows us to link IT assets with tickets and end users in one centralized platform. Review collected by and hosted on G2.com.

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Helpdesk 365

Helpdesk 365

(180)4.7 out of 5

Helpdesk 365

(180)4.7 out of 5

HR365 Helpdesk - HR365's Sharepoint help desk is a simple, customizable helpdesk tool that ensures your organization can handle every issue effectively. Assign every ticket to

Top It Operations Software Result from Service Desk

Also listed in IT Service Management (ITSM) Tools, Help Desk, Customer Self-Service


Verified User in Information Technology and Services
AI
Original Information
“Great support, neat product”
What do you like best about Helpdesk 365?

Whenever you have a question or need to make an adjustment that you can’t resolve on your own, their friendly and highly knowledgeable support team is ready to help. Once everything is set up, the product proves easy to use. Although the initial implementation can take some time, the dedicated support team ensures a smooth process. In addition, the product offers a wide array of features and options that cater to your every need. Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

It might work a little buggy from time to time, but this is definitly not a big problem. Review collected by and hosted on G2.com.

What problems is Helpdesk 365 solving and how is that benefiting you?

It prevents our teams to all keep the files and request seperately, we can have it all together in one place. Review collected by and hosted on G2.com.

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Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery.

Top It Operations Software Result from IT Service Management (ITSM) Tools

Also listed in IT Alerting, Incident Management, Enterprise IT Management, Service Desk, Customer Self-Service


Wesley D.
WD
“All-in-One Solution That Simplified Our Workflow and Cut Costs”
What do you like best about Freshservice?

I really appreciate the wide range of features available in Freshservice. We switched from a competitor who charged us more while offering fewer features. With Freshservice, we've managed to consolidate three separate apps into a single platform, which has not only reduced our costs but also made things much simpler for our team, since we now only need to use one place to get our work done. We also really enjoy the app marketplace, this was a game changer for us and made Freshservice even better due to the ease of integration between it and other apps. Review collected by and hosted on G2.com.

What do you dislike about Freshservice?

Although having many features is beneficial, I found that it can make the software less intuitive for newcomers. When we first started using it, understanding everything was a bit challenging. However, after spending considerable time researching and experimenting, we managed to figure out how all the features work. Review collected by and hosted on G2.com.

What problems is Freshservice solving and how is that benefiting you?

As our company moves to the Cloud, Freshservice has addressed several challenges we faced with our tools being on-premises. Thanks to the app marketplace, we managed to migrate much of our workflow into Freshservice using the workflow Automator. This not only enabled us to make the transition but also helped us streamline entire processes. As a result, our team now spends less time on certain tasks and can focus their efforts on other productive activities. Review collected by and hosted on G2.com.

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Endpoint Central is an integrated desktop and mobile device management software that helps in managing servers, laptops, desktops, smartphones, and tablets from a central loca

Top It Operations Software Result from Unified Endpoint Management (UEM)

Also listed in Patch Management, ServiceNow Store Apps, Endpoint Management, Enterprise IT Management


SM
Original Information
“Reliable and Feature-Rich Endpoint Management”
What do you like best about ManageEngine Endpoint Central?

I find ManageEngine Endpoint Central incredibly valuable due to its easy access and array of features that significantly enhance my workflow. The platform offers excellent remote access capabilities, allowing me to manage our computers and inventory with ease and efficiency. The patching and security features are particularly helpful, ensuring our systems are always up-to-date and secure. I appreciate the options such as remote access, shutdown, and reboot, which make system management straightforward. Moreover, the group policy configuration streamlines administrative tasks effectively. The software deployment capability is a huge plus, as it simplifies the installation of essential programs like antivirus and endpoint protection software across the network. The initial setup process was smooth and uncomplicated, thanks to an intuitive installation package. These aspects collectively make ManageEngine Endpoint Central an indispensable tool for our IT management needs. Review collected by and hosted on G2.com.

What do you dislike about ManageEngine Endpoint Central?

I dislike the offline agent issues in ManageEngine Endpoint Central. Sometimes laptops appear to be offline, requiring a manual reboot to appear online. This is inconvenient and disrupts smooth operations, as the devices can't be managed remotely without intervention. Review collected by and hosted on G2.com.

What problems is ManageEngine Endpoint Central solving and how is that benefiting you?

I use ManageEngine Endpoint Central for streamlined OS deployment, easy remote access, and security features, enhancing our control over computers and inventory. Group policy configuration and software deployment are efficient, with an intuitive setup process. Review collected by and hosted on G2.com.

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Siit

Siit

(25)5.0 out of 5

Siit

(25)5.0 out of 5

Siit provides the power to HR & IT teams to build meaningful and lasting relationships with their employees. By providing the first dedicated internal help desk, it is now p

Top It Operations Software Result from HR Service Delivery

Also listed in AIOps Platforms, IT Service Management (ITSM) Tools, IT Asset Management, Chatbots, Service Desk


Mickael B.
MB
“Transforming My Daily Work Experience”
What do you like best about Siit?

I have been using SIIT for a while now, and it has significantly improved my daily work experience. This software is incredibly simple to use and extremely useful. The AI works exceptionally well and is very intuitive.

With SIIT, I no longer have to wait for days to get a response from HR, nor do I need to bother them with every little question. The tools are well-connected, and I can conveniently use it through Slack or Teams.

I would like to commend the team behind SIIT for their outstanding work. This software has truly made a difference in my daily workflow. Review collected by and hosted on G2.com.

What do you dislike about Siit?

Since it’s a SaaS application, a stable internet connection is required, which can be a drawback if you experience connectivity issues. Review collected by and hosted on G2.com.

What problems is Siit solving and how is that benefiting you?

Reduces HR Response Time: Eliminates the long wait times for responses from HR by providing instant answers through the AI.

Decreases HR Workload: Minimizes the need to contact HR for routine questions, allowing them to focus on more complex tasks.

Improves Employee Productivity: By offering quick support and answers, it allows employees to stay focused on their work without unnecessary interruptions.

Centralizes Support Tools: Connects various support tools in one platform, streamlining the process of getting help and information.

Offers Intuitive User Experience: Provides a user-friendly and intuitive interface that makes it easy for employees to navigate and use.

Ensures Consistent Support: Delivers consistent and accurate information through its AI, ensuring all employees receive the same level of support.

Saves Time: Reduces the time spent searching for information or waiting for help, allowing employees to be more efficient. Review collected by and hosted on G2.com.

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Tines

Tines

(257)4.8 out of 5

Tines

(257)4.8 out of 5

Tines is an intelligent workflow platform that powers the world’s most important workflows. IT and security teams of all sizes, from Fortune 50 to startups, trust Tines for ev

Top It Operations Software Result from Security Orchestration, Automation, and Response (SOAR)

Also listed in Workload Automation, iPaaS, Incident Response, Enterprise IT Management, Other Process Automation


Jesus C.
JC
Original Information
“Best Automation Tool: Simple effective and really user-friendly”
What do you like best about Tines?

What I like best about Tines is their incredible support team. They are always fast, helpful, and go above and beyond—at one point I even had a Zoom call with them to solve a specific issue. That level of personalized support really enhanced my experience with the tool. When I first started, I interacted with the support team almost daily, and they consistently provided quick, accurate solutions while also making sure I understood the reasoning behind them.

Another huge advantage of Tines is how much you can accomplish with minimal technical knowledge. Even though I have a computer science background, I find Tines to be much simpler and more effective than other tools I’ve used. It makes automating complex workflows straightforward and accessible, regardless of your skill level.

On top of that, Tines keeps getting better. They’ve integrated AI, which has significantly expanded what you can achieve with the platform. The team is constantly improving the product and rolling out new features, which makes it feel like you’re always working with a cutting-edge tool. This constant innovation, combined with its simplicity and powerful automation capabilities, is why Tines has become one of my absolute favorite platforms. Review collected by and hosted on G2.com.

What do you dislike about Tines?

One of the things I dislike about Tines is that when working with run script events, I really miss having a more advanced integrated development environment (IDE). I understand that Tines is not intended to function as a traditional development tool, but having a more robust script editor would be very helpful when building more complex workflows. Features like autocomplete, more advanced syntax highlighting, or better error handling could significantly enhance the experience of writing and debugging code directly within the platform Review collected by and hosted on G2.com.

What problems is Tines solving and how is that benefiting you?

Tines helps us solve the challenge of integrating various tools and platforms into one seamless workflow. We use Tines to connect our messaging platform with other tools, allowing us to centralize communications and actions. For example, we can create comments in external tools directly from our messaging platform, ensuring that everything stays in one place. Additionally, we automate task creation for our teams, assigning tasks through Tines by simply filling out a form. One of the biggest benefits is the ability to generate PDF reports from our tools automatically, eliminating the need for manual report creation.

Tines has also enabled us to integrate and automate workflows between tools that don't have native integrations. This flexibility has significantly improved our efficiency across multiple areas of our work, allowing us to streamline processes, reduce manual tasks, and improve overall productivity. Review collected by and hosted on G2.com.

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Sangfor HCI

Sangfor HCI

(23)4.9 out of 5

Sangfor HCI

(23)4.9 out of 5

Sangfor Hyper-Converged Infrastructure (HCI) provides innovative 3rd-gen cloud computing architecture that reduces at least 70% of the TCO, simplifies operations, and multipli

Top It Operations Software Result from Hyperconverged Infrastructure (HCI) Solutions

Also listed in Server Virtualization, Hybrid Cloud Storage Solutions, Disaster Recovery


AB
“Stable, Robust, and Effortless Robust and reliable platform with great performanceHCI Experience”
What do you like best about Sangfor HCI?

What I like best about Sangfor HCI is its stability, robustness, and ease of use. The platform provides a smooth experience with reliable performance and an intuitive interface that makes resource management simple. It fully meets the company’s needs by integrating virtualization, backup, and monitoring features into a well-designed environment. Review collected by and hosted on G2.com.

What do you dislike about Sangfor HCI?

The only aspect I think could be improved is the process of assigning existing hard disks to virtual machines, since the system needs to copy the disk into the original machine’s folder, making the procedure longer than expected. In other platforms, such as VMware, this process is faster and more straightforward. Review collected by and hosted on G2.com.

What problems is Sangfor HCI solving and how is that benefiting you?

In our specific case, we have gained more agile and centralized management, freeing the IT team’s time and reducing operational complexity — allowing us to focus on more strategic efforts.

By using Sangfor HCI we are addressing operational complexity, improving scalability and availability, and obtaining a more efficient infrastructure that meets the company’s needs. Review collected by and hosted on G2.com.

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StorMagic

StorMagic

(91)4.7 out of 5

StorMagic

(91)4.7 out of 5

StorMagic delivers right-sized, purpose-built virtualization solutions. Our software cuts through complexity, scales easily, and is trusted by organizations worldwide to stay

Top It Operations Software Result from Hyperconverged Infrastructure (HCI) Solutions

Also listed in Server Virtualization


Jeniffer  Z.
JZ
“Comprehensive Backup and Recovery Made Easy Across Platforms”
What do you like best about StorMagic?

Stormagic has comprehensive backup and disaster recovery that provide robust solution for both backup and disaster recovery ensuring that data can be restored quickly after any kind of failure.It has cross-platform support that works well across various platforms like VMware making it versatile for business running different infrastructures and also making it easy to the users and increase its usage frequency.It has centralized management console that allows IT team to manage backups and recovery processes for a single point of control.It is very easy to implement due to its seamless integration with other platforms. Review collected by and hosted on G2.com.

What do you dislike about StorMagic?

Its complexity for smaller environments since it is very powerful tool. Review collected by and hosted on G2.com.

What problems is StorMagic solving and how is that benefiting you?

Centralized management ,automation and incremental backups saves time and resources for IT teams. Scalability significantly flexible solution that grows with your business , allowing you to adapt as your data storage needs evolve. Compliance and security ensures compliance with industry regulations and keeps sensitive data secure through encryption and automated backup processes. Review collected by and hosted on G2.com.

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Proactivanet

Proactivanet

(65)4.8 out of 5

Proactivanet

(65)4.8 out of 5

Proactivanet is an ITSM Software with total management solution for assets and services for IT. Inventory, Service Desk and CMDB that suites for the optimization of any IT ser

Top It Operations Software Result from Service Desk

Also listed in IT Asset Management


AR
“Experience in Proactivanet”
What do you like best about Proactivanet?

I consider that the most useful aspect of the platform is being able to have detailed control of all technological assets, its user-friendly interface, and especially the control of software usage and licensing. Review collected by and hosted on G2.com.

What do you dislike about Proactivanet?

I don't like that in Proactivanet creating a metric and alert is complex; I would like to be able to do it easily, just like customizing colors, for example, in Power BI. Review collected by and hosted on G2.com.

What problems is Proactivanet solving and how is that benefiting you?

Proactivanet has helped us to have centralized control of the university's technological assets on a single platform, allowing us to identify who uses them, how often, and the type of use given to the computing equipment, which facilitates decision-making. Review collected by and hosted on G2.com.

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ClearFeed

ClearFeed

(144)4.6 out of 5

ClearFeed

(144)4.6 out of 5

ClearFeed is an AI-powered support platform designed to streamline customer and employee interactions within Slack and Microsoft Teams. By converting chat conversations into s

Top It Operations Software Result from Help Desk

Also listed in Service Desk


Sneha S.
SS
Original Information
“Reliable Product with Excellent Support and Consideration of Feedback!”
What do you like best about ClearFeed?

Now requestors are getting notified over email if they don't respond within 15 minutes, which is more relevant. Also, regular updates from the team are really amazing. One of the best software, I have ever utilized completely at work. Review collected by and hosted on G2.com.

What do you dislike about ClearFeed?

We have not seen any downside as of now. All suggestions have been considered and taken actively, so no complaints as such. Like I said earlier, we are hoping to continue with good collaboration. Review collected by and hosted on G2.com.

What problems is ClearFeed solving and how is that benefiting you?

Both our technical and support teams are using Clear Feed, and it has made a significant difference. Initially, tracking issues in Slack was challenging, especially since resolving them required the involvement of multiple teams. It was difficult to monitor status, response times, RCA, and incident details. Now, with Clear Feedback, updating and tracking these details has become much easier. All stakeholders can easily follow the progress and take action on specific issue IDs. Review collected by and hosted on G2.com.

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Splashtop Remote Support is a comprehensive remote access and support solution designed for IT professionals and managed service providers (MSPs. It enables secure, high-perfo

Top It Operations Software Result from Service Desk

Also listed in Remote Support, Endpoint Management, Patch Management


SP
Original Information
“Splashtop Remote Support is a Game Changer!”
What do you like best about Splashtop Remote Support?

Using Splashtop Remote Support enables me to assist my clients in the fastest and most efficient ways possible. Zoom and Teams allows us to share screens but Splashtop has been easier for my clients to access and use. I can also move files from one computer to another with the click of a few buttons. I can restart the other system and keep access, as well. I can send a quick invite or set up regular access. My clients love how quickly we can resolve issues using Splashtop Remote Support. Review collected by and hosted on G2.com.

What do you dislike about Splashtop Remote Support?

I honestly can't think of a downside to using Splashtop Remote Support. We've only had positive experiences over the past few years. Review collected by and hosted on G2.com.

What problems is Splashtop Remote Support solving and how is that benefiting you?

Splashtop Remote Support enables me to access my clients' computers quickly and efficiently alleviating frustrations normally encountered through other software. I can view files and answer questions in real time without requiring a client to set up an appointment or access a specific appointment time. Review collected by and hosted on G2.com.

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SUSE Linux Enterprise Server is a world-class, secure open source server operating system, built to power physical, virtual and cloud-based mission-critical workloads.

Top It Operations Software Result from Server Virtualization

Also listed in Infrastructure as a Service (IaaS), SAP Store


CG
“SUSE Linux Enterprise Server, Linux from Europe”
What do you like best about SUSE Linux Enterprise Server?

We use SLES due to the long support cycles for the major versions, the well-tested software, and the reliability during upgrades. Besides Debian GNU/Linux, 70% of our servers run on SLES, and the servers can be easily administered via Ansible. The contact with customer support takes place in English, which is positive, but in my opinion, it should continue to be in German. So far, there has been no challenge that could not be solved. I would also like to particularly emphasize that SUSE is not rigid in its development, but with the new version 16, it cuts off old habits and removes tools like yast, apparmor, and salt from the standard distribution in favor of their better counterparts. The offer of the SUSE open build service for creating, testing, and publishing software packages is also worth mentioning. It can be used freely, and with it, missing packages can be created by oneself. Review collected by and hosted on G2.com.

What do you dislike about SUSE Linux Enterprise Server?

The partial absence of, in my opinion, important packages like mydumper or hstr. However, it should be mentioned that there is the Open Build Service from SUSE. Review collected by and hosted on G2.com.

What problems is SUSE Linux Enterprise Server solving and how is that benefiting you?

A solid Linux like any other, but very solid and based in Europe. Review collected by and hosted on G2.com.

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Red Hat Smart Management combines the flexible and powerful infrastructure management capabilities of Red Hat Satellite with the simplicity of cloud management services for Re

Top It Operations Software Result from Enterprise IT Management


Jay P.
JP
Original Information
“Comprehensive review of Red Hat Smart Management”
What do you like best about Red Hat Smart Management?

best feature is that it is providing the satellite management and subscription management.and it is providing alot of intergration with different products. it is very good for me. and its very easy to implement in infrastructure and after the plan . if we stuck anywhere then customer support is there they are always supportive . i have been using from 4 to 5 years and i use it frequently in weekly basis so it good to have it. Review collected by and hosted on G2.com.

What do you dislike about Red Hat Smart Management?

Red Hat Smart Management exhibits strong integration with Red Hat products, which may pose challenges if considering a transition to alternative vendors down the road. Additionally, apart from these overarching concerns, a number of users have expressed criticisms about specific aspects of Red Hat Smart Management:

1.Navigating and utilizing the reporting system can be somewhat challenging. 2.While capable, the performance monitoring features may not match the robustness found in some competing products.

3.The support for non-Red Hat systems is somewhat limited. Review collected by and hosted on G2.com.

What problems is Red Hat Smart Management solving and how is that benefiting you?

Improved security: Red Hat Smart Management can help organizations to improve their security posture by providing a centralized view of all RHEL systems and by automating patch management.

Increased compliance: Red Hat Smart Management can help organizations to comply with industry regulations by providing compliance reporting capabilities.

Improved performance and reliability: Red Hat Smart Management can help organizations to improve the performance and reliability of their RHEL environments by providing performance monitoring and troubleshooting capabilities. Review collected by and hosted on G2.com.

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