It Operations Software

So far, we have yet to come across a dislike. There is one small Feature request we would like to see come to life and be apart of their platform, but we have yet to get it approved. Review collected by and hosted on G2.com.

They are adding more and more features so you don't have to work with difference vendors or software to get it all done for your client. Review collected by and hosted on G2.com.

I think the licensing cost of having ServiceNow is increasing by each passing day which if clubbed with good deals can be fixed.

The support system from ServiceNow only takes care of the OOB functionalities and very little or no support to customizations.

Which if improved can take ServiceNow experience of customers to another level. Review collected by and hosted on G2.com.

To take care of day to day experiences like raising an Incident if you are facing an issue f.ex. internet not working can be reported through incident and which team is working on it to fix it, if we want to put any additional comments can be taken care of in the same incident form.

similarly to raise a new request for something like ordering a new laptop we can go to service catalog and raise a new request.

There are so many other modules like Problem, Change, knowledge which similarly eases the day to day works of different teams by streamlining the processes. Review collected by and hosted on G2.com.

My main complaint is that importing foreign virtual machines can be quite tedious. The rest of the platform is a brilliant, automated experience, but migrating existing VMs using the built-in foreign import tool is a very manual, offline process. It requires jumping through several hoops to convert disks into the native format and ensure the correct drivers are injected. It feels a bit out of place on a system that is otherwise so streamlined Review collected by and hosted on G2.com.

Unmatched System Reliability: Before Scale H3, managing infrastructure meant constantly worrying about underlying hardware or network instability. This platform has solved that by being completely resilient; it handles fluctuations gracefully without data corruption, giving our team total peace of mind.

Effortless Backup Management: Backups used to be a chore that required constant monitoring. The H3 system has made the process incredibly easy and fast, allowing us to manage snapshots and recoveries seamlessly without the usual administrative overhead.

Maximized Production Uptime: The biggest win has been the elimination of scheduled downtime. Because updates are applied seamlessly in the background during production hours without impacting end-users, we have maintained incredible uptime while drastically reducing after-hours work for our sysadmins. Review collected by and hosted on G2.com.

Pricing and licensing is the biggest pain point honestly, after the Broadcom changes the cost went up a lot and the bundling of licenses is confusing for smaller teams like ours. The web client can also feel a bit slow or laggy sometimes, especially when managing a lot of hosts at once. Learning curve for new team members is steep too, takes a while to get comfortable. I would really like to see more flexible licensing options for smaller businesses instead of the big bundles. Also the web interface could be made a bit lighter and faster. Better documentation for troubleshooting common errors would help new admins a lot too. Review collected by and hosted on G2.com.

I use VMware vSphere for server consolidation and resource allocation, reducing hardware needs and improving utilization. It allows seamless VM migrations during maintenance with no downtime, and its resource management balances loads effectively. Review collected by and hosted on G2.com.

The pricing is one big thing. Broadcam has increased the price of it overall with no real value add to it. We also don't like the overall change to a subscription model. While we mentioned the integrations as a postive, we do wish there was better built in automation for vmware so we wouldn't have to write a 4000 line script just to create a virtual machine.

Support is also not good. 9/10 times you have to hope that someone ran into the issue and they logged the fix for the wider userbase. Review collected by and hosted on G2.com.

It's helping us with deploying our apps through virtual boxes and also providing a solution that allows us to create VDIs for our contractors. Also, thanks to how it integrates with our network policies, we are able to delegate the permisiions and access each contracting organization will need to perform their tasks. Review collected by and hosted on G2.com.

hile Atera worked well for our core RMM needs, some areas felt less mature as our requirements grew. Reporting and customisation could be more flexible, and patch management did not always provide the level of detail or control we wanted. We also found that some newer functionality received significant focus while parts of the core platform could still benefit from refinement. Overall, it remains a capable platform, but there are areas where larger or more complex ICT environments may start to feel its limitations. Review collected by and hosted on G2.com.

Atera is helping us centralise device monitoring, patch management, remote support and IT automation across our environment. Having this information in one place gives our ICT team better visibility of device health and lets us respond to issues without needing to physically access the device.

The biggest benefit has been reducing manual administration. Automated patching, software deployment, monitoring alerts and scripting allow us to manage a large number of endpoints more consistently and proactively. This saves technician time and helps us identify issues before they become larger support problems. Review collected by and hosted on G2.com.

Since I am not an expert programmer, the learning curve can sometimes be a bit frustrating. What I like least is that, for specific tasks or when an unexpected error occurs, I can't solve it just with the graphical interface; I have to resort to searching for tutorials on forums, YouTube, or technical documentation on the internet.

Although the help community is excellent, I would like the system to facilitate these processes more "by default" without forcing the user to research so much on the web or to use commands in the terminal for simple things. Review collected by and hosted on G2.com.

As a personal user in Colombia, Ubuntu solves several key problems:

1. ACCESS TO DEVELOPMENT TOOLS: On Windows, I had limitations for certain programming tools and development environment configurations. Ubuntu allows me to install Python, Node.js, Docker, and other tools natively and without complications through APT.

2. COST SAVINGS: Being free, I avoid paying for software licenses. This is important for a personal user like me.

3. FLEXIBILITY AND PRIVACY: I can fully customize the system without license restrictions, and I have greater control over my privacy and data.

4. PERFORMANCE: My computer runs more smoothly on Ubuntu than on Windows, especially when I have multiple applications open (browser, code editor, terminal).

MEASURABLE BENEFIT: Since using Ubuntu, I have reduced the time to set up programming environments from hours to minutes, and I can experiment with new technologies without fear of damaging my main Windows system thanks to dual-boot. Review collected by and hosted on G2.com.

Nothing comes to mind at the moment, since we’ve only just started using the application. Review collected by and hosted on G2.com.

Our support team now spends far less time responding to status update requests because users automatically receive timely notifications. As a result, customer confidence has improved, and our agents can stay focused on resolving issues instead of repeatedly providing updates. Review collected by and hosted on G2.com.

ServiceNow ITOM has a few notable drawbacks, starting with its high cost, particularly if you rely on advanced modules such as Discovery, Service Mapping, and AIOps. In large scale implementation projects, the implementation process can be complex and time-consuming, often requiring skilled resources as well as ongoing tuning to keep everything working as expected. In more complex environments, Discovery and service mapping may not always be fully accurate, which can lead to gaps or inconsistencies.

The platform also comes with a steep learning curve. On top of that, the AI/AIOps capabilities depend heavily on having high-quality data and the right configuration; early on, they may generate false positives or miss certain issues. Finally, performance can be impacted when large volumes of events are being processed, especially if the environment is not properly optimized. Review collected by and hosted on G2.com.

ServiceNow ITOM helps address several common challenges in IT operations, such as limited visibility, fragmented toolsets, alert overload, and overly reactive incident handling. By offering unified monitoring and service mapping, it provides clearer insight into infrastructure dependencies and supports faster root-cause analysis.

Thanks to its strong integration capabilities, ITOM can consolidate data from multiple monitoring tools into a single platform, reducing silos and improving coordination across teams. It also remains reliable under high event volumes, which helps teams process alerts efficiently and focus attention on what matters most.

With its AI/AIOps features, ITOM further reduces noise and inefficiency by correlating events, detecting anomalies, and predicting potential issues before they affect users. This helps shift operations from reactive firefighting to a more proactive approach.

From a pricing and ROI standpoint, the platform delivers value by reducing downtime, minimizing manual effort, and improving overall operational efficiency, which can translate into cost savings over time. In addition, structured support and onboarding make adoption smoother and help teams accelerate time to value.

The UI/UX is intuitive and well-structured, making it easy to navigate between events, service maps, and incidents, which improves efficiency and reduces the learning curve for operations teams. Review collected by and hosted on G2.com.

Notion sync isn’t real time. New pages take a while to be searchable by the agent. If we ship a fresh runbook in the morning the AI doesn’t know about it until later that day. Review collected by and hosted on G2.com.

it helped me to deploy AI for my entire company and reduce the volume of request my team used to receive Review collected by and hosted on G2.com.

One area I dislike about ManageEngine Endpoint Central is that the interface can sometimes feel cluttered and overwhelming, especially when navigating through advanced features. Some configurations require multiple steps, which can make routine tasks more time-consuming. Improving the UI, simplifying navigation, and providing clearer guidance for certain settings would make the overall experience more user-friendly and efficient. Review collected by and hosted on G2.com.

ManageEngine Endpoint Central helps solve the challenge of managing and securing multiple devices from one centralized platform. It makes tasks like software deployment, patch management, remote troubleshooting, and device monitoring much easier. This saves time, reduces manual work, and helps ensure that endpoints stay updated, secure, and compliant. Review collected by and hosted on G2.com.

Some reports in the inventory area, especially those related to software, can still evolve. Expanding these analyses would provide a more complete set of information, facilitating the centralization of tools and improving IT asset control. Review collected by and hosted on G2.com.

Milvus has been fundamental for the continuous evolution of my support. Through dashboards, reports, and detailed monitoring of the services, I can identify patterns, map recurring failures, and act more strategically on the root cause of problems. This allows us to move from a merely reactive stance and work on neutralizing recurring incidents, increasing team efficiency, improving SLAs, and enhancing the quality of service provided to users. Review collected by and hosted on G2.com.

I don’t really have any major complaints. The main thing I’ve noticed is that the overall experience depends a lot on how the organization has configured the service portal. Some request forms ask for a lot of information, even for simple issues, so submitting a ticket can sometimes take longer than I’d expect.

Other than that, the platform itself has been reliable and straightforward to use. Review collected by and hosted on G2.com.

It gives me a structured way to raise IT requests instead of sending emails or messaging different people. Whether it’s a software installation, an access request, a hardware issue, or any other internal support need, everything is captured and tracked through a single ticket.

The biggest advantage is being able to see where my request stands at any time, without having to chase updates. Because all communication stays within the ticket, it’s also easy to look back at earlier messages and refer to previous conversations when needed.

Overall, it saves me time, keeps requests organized, and makes working with the IT team much smoother. Review collected by and hosted on G2.com.

The pricing tiers (enterprise level access might be helpful) and limits on automations/integrations can be restrictive as teams grow, and the interface can feel a bit cluttered and overwhelming for new users. Review collected by and hosted on G2.com.

Monday.com is helping us centralize all our project and work management in one place. It solves problems around status tracking, ownership, and communication by giving the whole team a single, transparent view of tasks, deadlines, and P&L. Automations reduce manual follow‑ups and routine admin work, so we spend less time chasing updates and more time actually delivering. Review collected by and hosted on G2.com.

Some of the more advanced features do take time to get comfortable with. There’s a lot in the platform, and even after using it for about a year, we’re still turning on parts of it that we hadn’t used much before. Review collected by and hosted on G2.com.

With the previous tool we had, keeping track of equipment and software involved a lot of checking around. Alloy gives IT and the departments a common view of what we already have, which has cut down on duplicate purchase requests and made ownership easier to track. Review collected by and hosted on G2.com.

I do not have any major dislikes regarding freshservice Review collected by and hosted on G2.com.

Unified Service Operations:

Freshservice unifies IT operations, enhancing both employee and agent efficiency. By connecting teams and tools, it streamlines processes from the service desk to the C-suite.

Benefit: Reduced spending, increased satisfaction, and improved business continuity

Built-in AI:

Freshservice leverages AI to boost efficiency and enhance user experience. It automates routine queries, enables self-service, and provides performance insights.

Benefit: Time savings, improved productivity, and better service quality

Workflows and Automation:

Freshservice offers codeless drag-and-drop automations, simplifying repetitive tasks. Key workflows and integrations are built in, allowing teams to collaborate effectively.

Benefit: Increased productivity, streamlined processes, and future efficiencies

Incident Management and Prevention:

Freshservice focuses on analyzing problems and preventing damage rather than reactive issue resolution. It prevents approximately 80% of IT issues.

Benefit: Reduced effort for technicians, higher satisfaction rates, and proactive problem-solving

Self-Service Portal:

Freshservice provides an autopilot self-service portal for customers. Users can log in anytime from any device, access support, and find solutions independently.

Benefit: Improved user experience, reduced workload on IT teams, and faster issue resolution

Asset Management:

Freshservice allows real-time tracking and management of hardware, software, and SaaS assets through an auto-updating CMDB (Configuration Management Database).

Benefit: Enhanced visibility, efficient asset management, and informed decision-making

Integrations:

Freshservice seamlessly integrates with cloud and on-premise enterprise applications, ensuring faster time-to-value and higher productivity.

Benefit: Enhanced collaboration, streamlined processes, and holistic IT management Review collected by and hosted on G2.com.

The limitation I encountered during the projects carried out concerns the limited native integration with some third-party backup solutions. Review collected by and hosted on G2.com.

It has helped me centralize the management of clusters, even in remote locations. Additionally, the resource monitoring part is intuitive, detailed, and precise in the counters. Review collected by and hosted on G2.com.

The user interface could be more intuitive and responsive, particularly when working with a large volume of tickets. Some workflows and automation configurations require significant customization and aren’t straightforward to set up, which adds extra effort during implementation. Reporting and dashboard customization could also be more flexible to better align with managed service reporting requirements. Email notifications and their formatting could be improved for greater readability and consistency. Performance can also occasionally slow down when processing large datasets or generating complex reports. Review collected by and hosted on G2.com.

Motadata ServiceOps centralizes our ITSM operations, automates key workflows, improves SLA compliance, and gives us clearer visibility into service delivery. As a result, it has reduced manual effort, boosted operational efficiency, and helped us deliver managed services to our customers faster and more consistently. Review collected by and hosted on G2.com.

Not a lot not to like honestly. The reporting could be a bit more flexible, but that's really minor in the grand scheme of things. Review collected by and hosted on G2.com.

Our IT team was constantly buried in repetitive tickets — the kind of stuff that shouldn't require a human at all. Harmony basically took that whole pile off our plate. We're also scaling fast, and manually keeping up with onboarding, access requests, and offboarding just wasn't sustainable anymore. Now it all runs on its own, which means our team can actually focus on things that matter. Review collected by and hosted on G2.com.

I don't like that in Proactivanet creating a metric and alert is complex; I would like to be able to do it easily, just like customizing colors, for example, in Power BI. Review collected by and hosted on G2.com.

Proactivanet has helped us to have centralized control of the university's technological assets on a single platform, allowing us to identify who uses them, how often, and the type of use given to the computing equipment, which facilitates decision-making. Review collected by and hosted on G2.com.