Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery.
The solution is very easy to use. The support team is easily reachable and they are able to solve most of the requirements thru the chat tool, Review collected by and hosted on G2.com.
Reports are a little bit complex to use sometimes if you try to personalize them. They are working with the Analytics tools which seems to be more flexible Review collected by and hosted on G2.com.
1. Tickets flow control. We can track the ticket generated by our users
2. Escalations of the tickets is easy for the agents
3. Time resolving has been lowed down since it is easy to monitor the status
4. We can attend faster the most urgent requirements since the tool lets define what will be the most important requirements
5. The reports let you track the agents performance, so we can focus to improve it when it is needed.
6. Time response for the business is becoming faster. Review collected by and hosted on G2.com.
The ease of not only configuration and deployment of SysAid, but also the ease which the end users are able to use it is wonderful. Review collected by and hosted on G2.com.
Some of the initial modules were difficult to understand, like in the areas of network scanning. Review collected by and hosted on G2.com.
No matter how small you think your organization is, it is never "too small" to use a help desk management suite. SysAid is going to help you organize your trouble-tickets, and allow you to build a database of good information to handle future issues. Review collected by and hosted on G2.com.
Business problems solved from the get go, was not having an inbox flooded with emails of people needing support. Also, the overlap of work was also eliminated, as you can see who actually has done the work. Review collected by and hosted on G2.com.
The new version of vSphere 7 is giving VMware what was missing, containers management Embedded inside vSphere. The new version is now including Tanzu (VMware Container solution). So now dev persons and VMware admin can work together inside the same platform. It is a real great addition. vSphere is available in 3 editions with tanzu so you can choose to add some network virtualization with nsx or not. This last version offer also a great support of new hardware like ARM processor (not ready for production yet). vSan now get some improvement like embedded file sharing . vSan also require less reserved
disk space for is own requirement which is a great thing, more efficient money. vSan reconstruction process is also faster than previous version. Vsphere 7 require also less certificate than previous version which is a really good news for everyone at this point. Review collected by and hosted on G2.com.
The basic version of vsphere with tanzu is good but you need to make some tweaking to install the HR proxy for networking. If you want a really good network integration with tanzu you may need to go with VMware NSX-T that offer a more robust and secure network for you vsphere solution.The second dislike is ESXi on ARM is not ready for production yet so if you want to use it for production workload, like vsan witness node it is not recommanded ans supported by VMware. Review collected by and hosted on G2.com.
VMware vSphere is a solid and robust virtualization class product. Review collected by and hosted on G2.com.
I did use vsphere 7 to manage container without having to add some dedicated kubernetes VM. It was already included inside vsphere with tansu Review collected by and hosted on G2.com.
SolarWinds Service Desk is an IT and Employee Service Management solution that helps you redefine employee service experiences in seamless, smart, and meaningful ways.
Service Desk has a service catalog that is so simple to setup, yet extremely effective. They also have one of the most responsive customer support teams I have been around. I have thrown a variety of questions at them and they have always answered me within minutes, regardless of the nature of question. They have been transparent and honest about their product and that has been super helpful in guiding my users to solutions Review collected by and hosted on G2.com.
The reporting function in Service Desk needs a good deal of rework, to include more reports. Another thought to consider is a BI function built into Service Desk or to create your own reports in a BI tool like Crystal Reports or Power BI. I firmly believe that this is something that can definitely be achieved by SolarWinds. Review collected by and hosted on G2.com.
Make sure you are aware of the reporting limitations. Review collected by and hosted on G2.com.
One of the problems we are solving with service desk is knowledge base lacking. Our IT team is spread across nine states, so Service Desk's Knowledge base has been so helpful with helping us get information to everyone in a clear and concise manner. Review collected by and hosted on G2.com.
Complex IT Systems Management Made Easy. Get broad-scope, enterprise-level administration of your users & machines along with industry standard encryption & security. Empower
With floating technological licences an infinitesimal staff may sustain costs that are low, GoverLAN Scope is comprehensible to utilize and deploy. We've fulfilled the requirements of the teams we serve and have been in a position to reach them, producing a substitute to the private presence across many company locations in various places. In cases where resolution must generally be tackled with a command user to help various other customers, one particular specialist could be totally mitigated in a brief, straightforward remote sessions. Review collected by and hosted on G2.com.
GoverLAN Reach has several differences between designs, although capability to upgrade and instal client program from the application which concentrates on the tech support enables a quick resolution to upgrade all user equipment. Review collected by and hosted on G2.com.
This provides for the standardisation of such methods across clients and also for searches for all the usernames also as for computers; provides for the assistance to be given much faster compared to cross reference stock systems to determine the unit with what a person is connected. Review collected by and hosted on G2.com.
GoverLAN Scope has helped the team of ours to provide a support degree that a much wider team generally expects and has provided remote users similar assistance that they usually need. Review collected by and hosted on G2.com.
The best i like from Vcenter is that you can control everything from one console.So you can control Hosts , Virtual Machines, Storage and Networking. This is very helpfull for an IT System Administrator Review collected by and hosted on G2.com.
The least helpfull about Vmware Vcenter i think is with licensing the Host. So example you for a host with two processors you cannot apply two license for each processor but you need to go to the vmware site to merge the two license to one and then you can apply the license. Review collected by and hosted on G2.com.
With vmware vcenter you can solve many problems but the important one is because you have everything to manage from one console so if you have an issue about a virtual machine you can fix it through vmware vcenter or anything else you can do it from vmware vcenter and this is such an relief for it guys Review collected by and hosted on G2.com.
The cost of this product is what guided me to try Splashtop. After using Splashtop, I was sold on the price and how easy it was to set up and use not only for myself but for my customers.
I compared some of the other competitors. Some of their setups were more involved in the beginning and this wouldn't be easy for some of my non-technical customers. Review collected by and hosted on G2.com.
The only feedback would be when you remote into a computer and if we can make the background go black to increase performance. Some users have a very high detail background when your RDP using Splashtop and this can slow down mouse movement and refresh rate. Review collected by and hosted on G2.com.
In the past with other applications it took more than 15 mins or longer to have a customer install the application and have it working so I can remote in as I am giving them directions over the phone.
With SPaldhtop I just give them the URL and 99percent of the time the user is able to run the Splashtop install under 5 mins. Review collected by and hosted on G2.com.
The ease of use and the way information is organized within the program. The various options for taking snapshots and managing the resources for each server. Review collected by and hosted on G2.com.
The learning curve is high but the help areas make this obstacle not as daunting as first perceived. Review collected by and hosted on G2.com.
Server management and allocating resources. Troubleshooting issues and making sure servers are up and running when required. Review collected by and hosted on G2.com.
Working with Hornbill to design and implement our new ITSM system has been a great experience. The combination of having experts on hand, and a system that's capable of incredibly powerful features yet straightforward to design and configure results in the implementation of a truly valuable tool. Review collected by and hosted on G2.com.
There's almost too much that you can configure! Review collected by and hosted on G2.com.
Pay close attention to what your product specialist is telling you! Review collected by and hosted on G2.com.
Our previous system was no longer fit for purpose. Service Manager has allows us to handle incidents and service requests in a much more streamlined way. The ability to add colleagues as members to calls and chat to each other within the system have facilitated collaboration enormously. The ease of creating and switching between different views of the requests has made it so much easier to see what's going on at any given time. There have been some unanticipated benefits - for example the fact that it is browser-based and can therefore be run in 'dark mode' has made a couple of our team's lives a lot easier. We're also just running an early adoption scheme for Self-Service and so far getting great feedback from our customers. Review collected by and hosted on G2.com.
It integrates with SSO's and the users can instantly start sending tickets. The control and management of tickets is easy and intuitive. Central admin user can create graphs and ticket logs. The remote control support is included and it makes easy to manage users computer if demanded.This software is very useful when you have many users in you company and they need to be attended as soon as possible. Review collected by and hosted on G2.com.
The search engine can be hard to set the filters. The initial configuration can take some time. Review collected by and hosted on G2.com.
This cloud based web service can help you administer yout tickets in a timely manner and remote users control for a support making it a powerful tool and a time saver. Review collected by and hosted on G2.com.
It controlls pratically all of you company's ticket, and makes it easy to handle the issues in a timely manner. It saves time as being e centralized informations system for attendance. Review collected by and hosted on G2.com.
A complete IT management platform that helps you identify and tackle the issues in your IT infrastructure that impacts your bottom line.
Platform is simple to start using, support is quick and top notch. Very open to ideas of how to improve the platform and ae continually adding on value added features Review collected by and hosted on G2.com.
Nothing for the size of company we are, but at previous companies the lack of internationalization to support different global locations would be an issue thing such as only supporting US ZipCodes for office locations vs international postal code standards as well. Minor issue which I am sure Genuity will address in the future. Review collected by and hosted on G2.com.
Give it a try and if its missing something contact support or your CS rep Review collected by and hosted on G2.com.
Single source for IT contract management and vendor management. In todays world we have so many services it become hard to keep track of and ensure everything is renewed in a timely fashion. Gogenuity makes it simple. Review collected by and hosted on G2.com.
What do I like the most about atSpoke? the fact that it is simple and easy to use, which allows me to perform all my tasks and activities in a fairly efficient way, the fact that your customer service team accompany you throughout the learning process turns out to be a great attraction that we helps to greatly reduce any communication problem that may arise while using this application, the ease with which I can perform my tasks is quite surprising, so in short I recommend this application to everyone who wants to simplify a large number of processes, the fact that it allows me to configure automatic responses to the most frequent questions that are made within the office is a great help, they have no idea how many times a day we can receive questions such as: "how can I use my wifi printer? " or "what is the Wi-Fi password?", with this I get rid of a huge headache. Review collected by and hosted on G2.com.
The fact that the software is relatively new means that not all its functionalities are 100%, it is understood that they are still in the process of improvement, however I would like to be able to use all the functionalities once I use the application without having to wait for each update to come out to test it in its entirety Review collected by and hosted on G2.com.
It has been of great help to me to manage and simplify the most common questions and answers that come to the human resources department in such a way that we do not have to waste time answering a large number of similar questions, when we can program everything to be answered automatically through our bot, allowing us to obtain more time in the execution of other similar activities. Review collected by and hosted on G2.com.
Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.
I want to recommend this solution, not only for being excellent, but for its great technical support service, there is also a lot of specific documentation
Easy use for end user since its interface is very simple and minimalist, so adoption is quicky
Besides, I have a view of all the tasks in my organization.
In these times where the work mode is changing to a telework position it is important to be able to have a correct management of the team's tasks.
There is a plus that is a good option to adapt easily with other tools that have different purposes. In my case, I am testing the integration with Trello to be able to exploit and have a control panel with tasks and indicators. Review collected by and hosted on G2.com.
The solution is very good and at the moment we have not encountered problems, I can only add that at the time of implementationIn, we need time for an correct flow and other issue, recieve a lot of email for an job order (need work for this). Review collected by and hosted on G2.com.
If you need a solution efficient and effective, this is! Review collected by and hosted on G2.com.
With this solution, I have control of my tasks and management indicators.
Something positive that you can generate different models in projects to order in the management
Another issue is to culturally change users so that every request is loaded on the platform. The good thing about this tool is its simplicity and that helps to achieve this goal. Review collected by and hosted on G2.com.
The ability to host web applications on my own server without having to pay hosting providers Review collected by and hosted on G2.com.
I can't think of anything I don't like, I'm completely happy! Review collected by and hosted on G2.com.
I love that it grows and scales to what you need it to be! Review collected by and hosted on G2.com.
I've been able to host my own GitLab for my code, host my own plex, install my own project management tool (ActiveCollab), document all my work with MKDocs, and last host Odoo for my inventory. Review collected by and hosted on G2.com.
The ease of submitting tickets. I like being able to search for the item with a problem just by putting in the asset number. Review collected by and hosted on G2.com.
I don’t like when the asset number brings up numerous items to search through to find the one with the problem. Review collected by and hosted on G2.com.
It’s quick and everyone can enter tickets easily without having to put a lot of thought into it. Review collected by and hosted on G2.com.
Ease of use. Breadth of features. Reliability. Performance. Basic ESXi virtualization is free. Depending on how many hosts you need, this may be all that's required for your environment.
We started with multiple standalone ESXi hosts for several years. We then moved into an ESXi Essentials model ( VCenter and up to 3 2 processor hots). This gave us centralized management over our hosts.
Currently looking into a larger scale VCenter installation (potentially a VXRail). Review collected by and hosted on G2.com.
Cost for advanced paid features. Even for education the cost is fairly high. Review collected by and hosted on G2.com.
Make an inventory of your physical machines in order to appropriately size your ESXi installation. Many times you'll find that almost all of your physical hardware can be combined into one host. If this is the case, start with a free ESXi installation and go from there. Review collected by and hosted on G2.com.
Consolidating multiple physical servers into one host. Decreasing datacenter footprint. Review collected by and hosted on G2.com.
It is integrated with kms so you can secure a parameter such as api key or passwords instead of having them unsecure in the function or as a environment variable to the function. It is also versioned if something change we can check the changes Review collected by and hosted on G2.com.
Default key for kms should not be a option as it is not secure. Anybody or a function with parameter store access can dump the secured entries if you dont have separate kms keys with separate access Review collected by and hosted on G2.com.
This is something you should use if you use serverless functions that needs to access keys and passwords Review collected by and hosted on G2.com.
Have password and sensative api keys outside of code or environment variables, basically a secure store for the code Review collected by and hosted on G2.com.
The integration with the host the new interface with black theme support. The Network editor is perfect to create virtual switching and create own virtual labs or demos of any solution.
The new interface looks better and the integration with esxi help a lot. Review collected by and hosted on G2.com.
Price could be better or may redeem it with certification programs. Review collected by and hosted on G2.com.
The really neat thing about VMWare Workstation is that this software allows you to run multiple virtual machines at once. Hundreds of operating systems are supported, so you can test your software on any platform by utilizing the virtual machines for that purpose but take in mind that you need extra space and resources on your host to reach it. Review collected by and hosted on G2.com.
Make demo presentation to the customers, also practice or test beta programs safety without installing on my production site and manage the esxi environment.
I was hired as a specialist, but after 3 years there my job responsibilities increased so much that I was expected to be an expert on dozens of different products. I didn't specialize on anything, but still had "specialist" in my job title. Review collected by and hosted on G2.com.
The tool is very straightforward to administer. I have 13 regular users in our IT Finance team plus a variety of users in other areas of IT and the Business. The normal administrative functions are easy to use and allow me to see most of the views I need out of the box. Customizing reports and tables is a drag and drop interface. Review collected by and hosted on G2.com.
There are a few views I would like to have as an administrator that are not part of the regular report package. This makes it harder to see what reports are available to particular users. Review collected by and hosted on G2.com.
WE have transferred all the day to day work of the IT Finance team to Nicus. This has gotten them off of multiple spreadsheets and allowed better reporting. One team member told me that now the tools used are not the bottleneck but getting the reports from the cost center owners. We do all financial reporting out of Nicus now and the IT directors are used to seeing the financial reports in Nicus. We are now expanding to creating a Cost Model and generating the first Bills of IT to validate with the business side. Review collected by and hosted on G2.com.