It Operations Software

Devices that are offline are shown as unhealthy on the dashboard which I would prefer to not be included in the statistics. It does let me customise other health information though which is good.

I wish I could run patching/scripts on a scheduled basis if its missed, I think this is an upcoming feature... Review collected by and hosted on G2.com.

OS and Software patching and showing at a glance which devices this has failed on, and most importantly for us being able to automate scripts on devices which helps us keep other aspects of the workstations up to date.

I also now have it monitoring my online servers as an uptime monitor to see if they are offline so I can find out before my users tell me.

It is also providing us with backups and I can quickly access them via NinjaOne to download a file a user has mistakenly deleted. There is also an option to do a full image restore which we have been able to do when transferring a broken workstation into a virtual machine which is something we would not have been able to easily do before NinjaOne.

We also use it for MDM to ensure that company owned iPhones are being updated and we can remote wipe them and change passcodes if users forget them. I can also push out apps to users to make sure they all have the ones they need to be able to do their work. Review collected by and hosted on G2.com.

What I don’t like about ServiceNow IT Service Management is that it can feel overly rigid and process-heavy, especially for simpler tasks that don’t really need so many steps. Review collected by and hosted on G2.com.

ServiceNow IT Service Management solves the problem of scattered, reactive IT support by bringing all requests, incidents, and changes into a single structured system. Instead of relying on emails or informal communication, it standardizes how issues are logged, prioritized, and resolved, ensuring nothing gets missed and responsibilities are clear. It also introduces consistency through defined workflows and SLAs, which helps teams respond more predictably. For me, this means less confusion, faster resolution times, and a sense of reliability Review collected by and hosted on G2.com.

The licensing cost is high. I also worry about vendor lock-in, and the setup can feel complex—especially when trying to understand and choose between the different licensing tiers. Review collected by and hosted on G2.com.

VMware vSphere helps solve several key infrastructure problems. It reduces server sprawl by consolidating multiple VMs onto fewer hosts. It also minimizes downtime, since HA and vMotion help keep services running. For day-to-day operations, it cuts down on manual management through centralized control via vCenter. Finally, it addresses resource imbalance by using DRS to automatically balance workloads across the environment. Review collected by and hosted on G2.com.

One thing I dislike about Atera is that some advanced features feel limited compared to more complex RMM platforms. Occasionally the interface can feel a bit slow when managing a large number of devices. However, overall the platform still delivers great value for the price and continues to improve with updates. Review collected by and hosted on G2.com.

Atera helps me solve the challenge of managing multiple clients and devices efficiently from a single, centralized platform. With it, I can monitor systems in real time, automate patch management, and provide remote support quickly without having to juggle multiple tools. As a result, downtime for my clients is reduced, my response times improve, and my overall productivity increases. It also makes it easier to scale my IT services in a more controlled way while keeping costs predictable. Review collected by and hosted on G2.com.

Even though servers are easy to manage, I think that the management interface could be more intuitive. Review collected by and hosted on G2.com.

I believe that it solves many problems we had in the past.

The solution we have is a cluster with 3 nodes, so just because of this, that gives us high-availability, which means that if one server goes down, everything keeps working.

The management interface allows us to create VMs in the cluster and distributes the VMs among the nodes.

The system also allows us to add more nodes to the local cluster as well as add remote nodes and enable data replication.

Updating Scale system is very easy and it updates one server at a time not requiring any downtime.

One thing that are announcing around the time I'm updating this review is compatibility with Veeam backup platform which will be indeed a great milestone. Review collected by and hosted on G2.com.

What I dislike about Ubuntu is its limited flexibility when it comes to handling repetitive DevOps tasks. As a DevOps engineer, I often need to copy and paste multiple commands or blocks of text, and the experience isn’t as smooth or efficient as I’d expect. Instead of relying on additional tools or workarounds to install and manage software, I’d prefer the OS to provide more built-in, streamlined features to handle these tasks directly. Review collected by and hosted on G2.com.

As a DevOps engineer, Ubuntu makes it easy for me to run applications and deploy servers efficiently. Its straightforward setup and strong CLI support simplify implementation and daily usage. Ubuntu also provides solid support for server hosting, which helps me manage infrastructure more reliably and integrate with various tools and services. Overall, it streamlines my workflow and reduces the complexity of managing deployments. Review collected by and hosted on G2.com.

The reporting dashboard feels clunky when I need custom security metrics. Pulling SLA breach data requires extra filters and exports, and that slows down my weekly compliance reporting by about an hour. The UI also feels overwhelming when I’m trying to do quick mobile checks during standups, and non-technical stakeholders tend to get lost when navigating the queues. A simpler drag-and-drop report builder, or a much better mobile view, would go a long way toward fixing this. Review collected by and hosted on G2.com.

We used to struggle with scattered email threads and spreadsheets to track SOC incidents and compliance audits, which led to slower responses and missed SLAs. Since moving to Jira Service Management, we’ve been able to automate ticket routing and set up SLA alerts, and the impact has been clear: about 30% faster resolution times and fewer escalations to execs. It’s also made audit prep much smoother—what used to take days can now be done in hours. Review collected by and hosted on G2.com.

Some reports in the inventory area, especially those related to software, can still evolve. Expanding these analyses would provide a more complete set of information, facilitating the centralization of tools and improving IT asset control. Review collected by and hosted on G2.com.

Milvus has been fundamental for the continuous evolution of my support. Through dashboards, reports, and detailed monitoring of the services, I can identify patterns, map recurring failures, and act more strategically on the root cause of problems. This allows us to move from a merely reactive stance and work on neutralizing recurring incidents, increasing team efficiency, improving SLAs, and enhancing the quality of service provided to users. Review collected by and hosted on G2.com.

I wish that Helpdesk 365 is able to automatically assign a ticket to our "teams ticket" without having to manually assign it to an agent/supervisor/admin from our team before it moves to "teams ticket". At the moment I can see all the unassigned tickets as I am admin, but Helpdesk 365 is being used by 3 different departments/teams from our organization. There are tickets that are for HR (my team) in the unassigned tickets column, which cannot be seen in the teams ticket column unless I assign the ticket directly to one of the members of the HR Team. It was a bit hard, because we didn't know why the requesters are receiving all notifications related to their ticket, because the default is all yes. It stressed us out for a bit, because all emails sent to HRHelp email creates a ticket ID when we were used to just emailing HR Help to converse with our team who shares this inbox. Review collected by and hosted on G2.com.

Helpdesk 365 helps us organize and prioritize tickets, making it easy to see outstanding issues and allocate them to the right team members, enhancing our support system. Review collected by and hosted on G2.com.

Freshservice has been constantly evolving, with new features being released frequently. The AI functionalities are promising, but we are still maturing their use to fully harness their potential in our context. Review collected by and hosted on G2.com.

Freshservice has been generating a lot of value for all areas of the company, and we are advancing in integrations and automations to further increase employee productivity and satisfaction. Review collected by and hosted on G2.com.

Reporting could be better. I wish we had more control over some of the automated reports and the notifications that go out (I'd like to update some of the messages). More integrations to outside software would be great (like Microsoft projects). Resource forecasting is a challenge with current functionality. Review collected by and hosted on G2.com.

Autotask allows us to use 1 tool for multiple areas and departments. That is the biggest benefit. Even though there are some other tools that might work better for Delivery teams (for example), having everything in 1 system is more beneficial. Review collected by and hosted on G2.com.

Not being able to control the configured refresh cycle is a bit confusing. I also strongly suggest that the online forums and guides related to Endpoint Central be kept continuously updated and clearly explained, and, if possible, include more screenshots so the instructions are easier to follow. Review collected by and hosted on G2.com.

Endpoint Central has helped our company apply many policies that weren’t possible to configure through a Domain Controller. It also resolved the patch management issues we were facing, because it gives us full control and clear visibility into missing, installed, and failed patches across all devices registered in Endpoint Central. On top of that, the dashboards are very rich and genuinely useful for analysis. Review collected by and hosted on G2.com.

Since it’s a SaaS application, a stable internet connection is required, which can be a drawback if you experience connectivity issues. Review collected by and hosted on G2.com.

Reduces HR Response Time: Eliminates the long wait times for responses from HR by providing instant answers through the AI.

Decreases HR Workload: Minimizes the need to contact HR for routine questions, allowing them to focus on more complex tasks.

Improves Employee Productivity: By offering quick support and answers, it allows employees to stay focused on their work without unnecessary interruptions.

Centralizes Support Tools: Connects various support tools in one platform, streamlining the process of getting help and information.

Offers Intuitive User Experience: Provides a user-friendly and intuitive interface that makes it easy for employees to navigate and use.

Ensures Consistent Support: Delivers consistent and accurate information through its AI, ensuring all employees receive the same level of support.

Saves Time: Reduces the time spent searching for information or waiting for help, allowing employees to be more efficient. Review collected by and hosted on G2.com.

Although it’s generally a very practical solution, there are some areas where it falls short or could be improved. In particular, third-party integration options can be somewhat limited; when I wanted to achieve deep integration with different systems, I felt that the options were limited. Review collected by and hosted on G2.com.

In my experience, Sangfor HCI offers more than just a “single platform”; it provides additional benefits that truly simplify day-to-day operations. For instance, the system’s performance is quite robust; thanks to features like SSD caching, data tiering, and intelligent resource planning, applications run faster and latency is significantly reduced. Additionally, since features like high availability (HA) and data redundancy are built-in, service continuity is ensured even if an issue arises in the system. Furthermore, its ability to work with hardware from different vendors (commodity server support) provides significant flexibility; you’re not forced to stick with a specific vendor. In short, it doesn’t just simplify operations—it also provides me with extra advantages in terms of performance, flexibility, and future-readiness. Review collected by and hosted on G2.com.

Not a lot not to like honestly. The reporting could be a bit more flexible, but that's really minor in the grand scheme of things. Review collected by and hosted on G2.com.

Our IT team was constantly buried in repetitive tickets — the kind of stuff that shouldn't require a human at all. Harmony basically took that whole pile off our plate. We're also scaling fast, and manually keeping up with onboarding, access requests, and offboarding just wasn't sustainable anymore. Now it all runs on its own, which means our team can actually focus on things that matter. Review collected by and hosted on G2.com.

Testing individual steps can be challenging sometimes and it doesn't have the RAG feature. When trying to debug in Tines, especially with complex workflows, navigating through events of each action becomes difficult and mapping the flow event for action is challenging. Review collected by and hosted on G2.com.

Tines automates our SOC processes by creating and updating Jira tickets automatically. Its AI features aid in workflow creation and problem-solving, especially with complex tasks. The Tines University provides free, easy learning and certification, which is really beneficial. Review collected by and hosted on G2.com.

I would have preferred more time to properly test everything before making a decision. We ran into scalability challenges, and performance was limited in high I/O scenarios. Some of the more advanced features also aren’t explained very clearly in the documentation, so it took some extra time to figure them out. Review collected by and hosted on G2.com.

We were looking for a budget friendly way to run a small virtual environment with high availability. It supports multiple hypervisors, including VMware ESXi and Linux KVM, and it runs on standard hardware. Storemagic met that need very well without requiring heavy infrastructure. It has also helped ease our concerns about downtime, which was a major priority for us. Review collected by and hosted on G2.com.

While Red Hat Enterprise Linux is very reliable and secure, there are a few areas where it could be improved. One aspect is the subscription cost, which can be relatively high compared to other Linux distributions. For smaller teams or individual developers, this can sometimes be a barrier. Another point is that RHEL tends to prioritize stability over having the latest software versions. While this is great for production environments, it can feel limiting when you need access to newer features or more up-to-date packages. Additionally, setting up and managing certain features like SELinux can be complex for beginners. It often requires a deeper understanding to configure properly without unintentionally blocking legitimate processes. Lastly, some development tools and libraries may not be as readily available in the default repositories, which means extra effort is needed to configure additional sources. Review collected by and hosted on G2.com.

I use Red Hat Enterprise Linux for its stable and secure environment, reducing system crashes and downtime. It solves security concerns with SELinux and regular updates, ensures compatibility with enterprise software, and simplifies management with YUM/DNF, improving system stability and security. Review collected by and hosted on G2.com.

The filters section can use refinement. Since I carry admin for some channels I'm not always to separate data from tickets I have created and tickets that have been assigned to me. Perhaps the AI/Intelligence could me support this in the future but I would have to read up more on it.

Also, when filing tickets in Slack, I'm not able to view other windows. Not sure if this could be addressed in the future. Review collected by and hosted on G2.com.

I addressed this before, mainly with ticketing within different silos of the company. Review collected by and hosted on G2.com.

The monitoring of memory in use and the paging of applications. Review collected by and hosted on G2.com.

By using SUSE Linux Enterprise Server for everything, it gives us a great advantage in how to configure and prepare it for any specific load and customization. It provides patching facilities with SUSE Manager and livepatching, avoiding interruptions in our systems. Review collected by and hosted on G2.com.