It Operations Software

While NinjaOne offers a strong overall platform, there are a few areas where improvements could enhance the user experience. One limitation we have encountered is the file size restriction imposed within deployment packages. This can create challenges when deploying larger applications or more complex software bundles, requiring additional workarounds or splitting deployments into multiple packages.

Another area for improvement is the lack of an immediate deployment option for packages. In some situations, having the ability to push a deployment instantly to endpoints would greatly improve responsiveness, particularly for urgent software updates or critical fixes. The current deployment scheduling process can sometimes slow down time-sensitive rollouts.

Despite these concerns, the platform still delivers strong functionality and remains a valuable tool for endpoint management and remote support. Review collected by and hosted on G2.com.

NinjaOne is helping us solve several key challenges around remote endpoint management and software deployment. One of the biggest improvements has been the ability to deploy software packages to devices outside of our internal network. Previously, we relied on an on-premise deployment solution using PDQ Deploy, which limited our ability to effectively manage remote or off-network devices. With NinjaOne’s cloud-based platform, we can now deploy applications and updates to users regardless of their location, which has greatly improved flexibility and operational efficiency.

Another major benefit is the ease of remotely connecting to user workstations for troubleshooting and support. NinjaOne provides a much more streamlined and centralised approach to remote management, allowing our technicians to quickly access devices, diagnose issues, and resolve problems faster. This has reduced downtime for end users and improved the overall support experience for both our IT team and employees. Review collected by and hosted on G2.com.

I don’t dislike anything in particular, but ServiceNow as a tool can become too complicated because of the sheer number of features and configuration options. Since it’s a platform where you have to keep many things in mind, the front-end UI can feel like you’re being hit with too many UI actions, forms, and buttons all at once. Then, when you add the back-end tables and scripts on top of that, it quickly becomes overwhelming. Review collected by and hosted on G2.com.

Servicenow ITSM helps with ticketing, inventory management, fulfillment, third party integration which helps with ordering items from those applications the benefits are unlimited because servicenow constantly allows us to integrate with many applications like azure, aws, jira, teams. Review collected by and hosted on G2.com.

One area where VMware vSphere could improve is licensing and overall cost, especially for small environments. The centralized console is useful, but troubleshooting certain issues can sometimes feel complex and take time. Also, upgrades and compatibility checks between different VMware components need careful planning to avoid unexpected issues during maintenance. Review collected by and hosted on G2.com.

I use VMware vSphere for virtualization, consolidating workloads into VMs, improving resource utilization, simplifying server management, and facilitating faster system provisioning. It reduces dependency on physical hardware and enhances uptime with minimal disruption during upgrades. Review collected by and hosted on G2.com.

While Ubuntu is incredibly powerful, its main drawback for me is the lack of native support for essential everyday software, such as WhatsApp and the Microsoft Office suite. I often find myself wishing it had better, more seamless compatibility with Windows applications, as finding workarounds or alternative apps can sometimes disrupt an otherwise great workflow Review collected by and hosted on G2.com.

Ubuntu solves the problem of operating system bloat and resource inefficiency by eliminating unnecessary background applications that drain system performance. By delivering a clean, lightweight environment, it provides a seamless and lightning-fast user experience with rapid processing speeds. This optimization directly benefits high-demand, resource-intensive workflows, ensuring your hardware's full power is dedicated to smooth video streaming, efficient coding, and accelerating complex AI model training. Review collected by and hosted on G2.com.

Even though servers are easy to manage, I think that the management interface could be more intuitive. Review collected by and hosted on G2.com.

I believe that it solves many problems we had in the past.

The solution we have is a cluster with 3 nodes, so just because of this, that gives us high-availability, which means that if one server goes down, everything keeps working.

The management interface allows us to create VMs in the cluster and distributes the VMs among the nodes.

The system also allows us to add more nodes to the local cluster as well as add remote nodes and enable data replication.

Updating Scale system is very easy and it updates one server at a time not requiring any downtime.

One thing that are announcing around the time I'm updating this review is compatibility with Veeam backup platform which will be indeed a great milestone. Review collected by and hosted on G2.com.

Sometimes Spashtop can be a bit quirky when connecting, which can be frustrating, although it’s hard to tell whether that’s on the Atera side or not. When it doesn’t connect, a reboot will often fix it; however, that can be inconvenient for team members who have multiple items open and need something addressed immediately. Review collected by and hosted on G2.com.

Atera lets me handle system patches in bulk. It also makes it easy to support my team when they run into an issue, and it cuts down on the time I spend troubleshooting over the phone. I can prioritize tickets for my team and quickly address important problems before they turn into critical ones. Review collected by and hosted on G2.com.

Notion sync isn’t real time. New pages take a while to be searchable by the agent. If we ship a fresh runbook in the morning the AI doesn’t know about it until later that day. Review collected by and hosted on G2.com.

it helped me to deploy AI for my entire company and reduce the volume of request my team used to receive Review collected by and hosted on G2.com.

Some reports in the inventory area, especially those related to software, can still evolve. Expanding these analyses would provide a more complete set of information, facilitating the centralization of tools and improving IT asset control. Review collected by and hosted on G2.com.

Milvus has been fundamental for the continuous evolution of my support. Through dashboards, reports, and detailed monitoring of the services, I can identify patterns, map recurring failures, and act more strategically on the root cause of problems. This allows us to move from a merely reactive stance and work on neutralizing recurring incidents, increasing team efficiency, improving SLAs, and enhancing the quality of service provided to users. Review collected by and hosted on G2.com.

Upto now there is no dislike points in the motadata evening is good Review collected by and hosted on G2.com.

The advanced features are whenever the customer is raising any support ticket it will automatically forwarded to the ticketing tools and assing the ticket to the availability engineer

It's reduces the cost of time and works seamlessly Review collected by and hosted on G2.com.

One thing I dislike about Jira Service Management is that it can feel complex to configure and maintain. If the setup is not tailored well, the workflows, permissions, and ticket structure can become harder to manage than they should be.

I also find that some parts of the interface and ticket formatting can feel less smooth than expected, especially when teams want a very simple support experience. In larger setups, it can take quite a bit of effort to keep everything organized and aligned with the process. Review collected by and hosted on G2.com.

Jira Service Management helps solve the problem of scattered support requests by bringing everything into a single, organized workflow. This makes it easier to track issues clearly, cut down on back-and-forth, and ensure requests move through the right steps without getting lost.

It also improves visibility and collaboration across teams. You can quickly see ticket status, move approvals along faster, and automate repetitive tasks, which saves time and lets teams focus on more important work. Review collected by and hosted on G2.com.

We onboarded in March 2026 on an annual subscription with the intention of running a small internal helpdesk (~10–15 tickets/week across a handful of agents). Despite multiple onboarding and support calls, we hit persistent blockers:

• Installation & permissions friction — SharePoint app catalog access, Edit permissions, and admin handoffs took longer than expected to sort out.

• Power Automate ownership and connector constraints that weren't flagged upfront.

• Missing configuration options that had been demonstrated to us pre-sale — ticket fields, notifications, and merge/split functionality didn't behave as shown.

• Unreliable behaviour — ticket and home-view data not displaying consistently, ticket content disappearing.

• Sluggish performance inside our M365 tenant when using the SharePoint-based app, which made day-to-day use impractical.

• The recurring fix offered was either "apply the latest update" or "upgrade to Enterprise" — but Enterprise was never proportionate to our small-team, low-volume use case. Review collected by and hosted on G2.com.

We intended to use Helpdesk 365 to log, track, and resolve technical enquiries and faults related to disability driving equipment, reported by both users and installers. Review collected by and hosted on G2.com.

When trying to connect remotely through ManageEngine Endpoint Central, sometimes the remote session does not connect and it keeps showing “Sending request to agent.” However, if I cancel the session and try again immediately, it connects successfully. I face this issue around 2 to 3 times a day. Review collected by and hosted on G2.com.

ManageEngine Endpoint Central has been very helpful for me in managing all assets from a single console. It allows me to easily deploy software, push patches, perform Windows updates, remotely connect to end-user systems to resolve issues, and encrypt disks. Managing all these activities from one centralized console has made administration much easier and more efficient. Review collected by and hosted on G2.com.

I don't find anything that i didn't like. Review collected by and hosted on G2.com.

It helps me manage multiple environments in a single pane of glass. It also allows me to perform multiple activities—like backup, DR, and migration—directly from the Sangfor Cloud Platform itself. Review collected by and hosted on G2.com.

Not a lot not to like honestly. The reporting could be a bit more flexible, but that's really minor in the grand scheme of things. Review collected by and hosted on G2.com.

Our IT team was constantly buried in repetitive tickets — the kind of stuff that shouldn't require a human at all. Harmony basically took that whole pile off our plate. We're also scaling fast, and manually keeping up with onboarding, access requests, and offboarding just wasn't sustainable anymore. Now it all runs on its own, which means our team can actually focus on things that matter. Review collected by and hosted on G2.com.

ITOM gets confusing at times because of the vastness and the configuration items need to be properly mapped based on the dependency maps, relationship ci editors. Review collected by and hosted on G2.com.

Like i mentioned before ITOM helps in tracking and maintaining the servers on our cloud setup like AWS or azure, as you know we cannot provide everyone access to the cloud setup so the support people get servicenow access where they can monitor these discovered servers, raise incidents if any of them are down. This is the best benefit so far for me. Review collected by and hosted on G2.com.

I noticed is that larger workflows with many actions can become difficult to navigate and debug over time. As operational automations scale, visual organization and troubleshooting can become more complex, especially when handling advanced conditional logic or multiple integrations simultaneously. Review collected by and hosted on G2.com.

Before using Tines, many operational workflows depended on repetitive manual actions, disconnected systems, spreadsheets, ticket updates, and constant monitoring between different tools.

Tines solved this by centralizing workflow automation, operational orchestration, integrations, alert handling, and reporting into one visual platform. Instead of manually moving information between systems or repeating the same operational tasks daily, workflows became automated, standardized, and easier to manage.

For example, incoming alerts can automatically trigger workflows, create tickets, route notifications, update systems, analyze operational data, and synchronize reporting activities without manual intervention. This reduced delays, improved operational consistency, and minimized repetitive administrative work.

The onboarding process was relatively smooth because workflows could be built visually without deep coding expertise, allowing operational teams to start automating processes quickly. Support resources, templates, and documentation also helped accelerate implementation.

The biggest benefits have been improved operational efficiency, reduced manual effort, fewer workflow errors, faster response times, better cross-system coordination, and stronger visibility into operational and security-related processes overall. Review collected by and hosted on G2.com.

I don't like that in Proactivanet creating a metric and alert is complex; I would like to be able to do it easily, just like customizing colors, for example, in Power BI. Review collected by and hosted on G2.com.

Proactivanet has helped us to have centralized control of the university's technological assets on a single platform, allowing us to identify who uses them, how often, and the type of use given to the computing equipment, which facilitates decision-making. Review collected by and hosted on G2.com.

There is nothing to dislike about the tool. Any product has to go through its evolution with time and AI/ML features are being proposed for future releases and looking forward to experiencing the same. Review collected by and hosted on G2.com.

Currently we are using Wolken service desk for all our customer delivery where SLA's are key for operations. The ease of creating tickets, the operations flow and visibility to our customers is seamless. The knowledge base helps us and also users to resolve the tickets/issue faster. The reports and dashboards helps us generate our weekly/monthly reports easier and the tool becomes single point of reference/proof for review. Review collected by and hosted on G2.com.

It could be a little faster on the loading times for pages/modules

Pricing can be steep the more agents onboard, also for Ai tools.

Analitycs module can be VERY lacking in customizations sometimes, compared to Power BI for example.

Visuals can be cluttered sometimes. Review collected by and hosted on G2.com.

Ticket creation, ticket categories, Service Request, SLAs, Automator Flow, Analytics/Dashboard module, among others, greatly helped for greater agent organization, time management and Admin monitoring. Review collected by and hosted on G2.com.

1.RHEL is not free — you need a paid subscription for official updates, patches, and support.

For small businesses or personal use, this cost can feel high compared to free RHEL-compatible alternatives like Rocky Linux or AlmaLinux.

2.Without a subscription, you can’t get updates directly from Red Hat’s repositories.

This creates a dependency on their paid support model.

3.The subscription model can be confusing for new users, especially when calculating costs for large deployments. Review collected by and hosted on G2.com.

1. Unstable or Unreliable Operating Environments

Many open-source systems lack the rigorous QA needed for mission-critical workloads.

RHEL’s Solution: Provides a stable, enterprise-tested platform with predictable performance for production systems.

2.Vendor Compatibility Issues

Enterprises often need OS platforms certified by hardware and software vendors.

RHEL’s Solution: Broad hardware/software certification ensures compatibility with enterprise applications and infrastructure.

3.Security & Compliance Risks

Organizations in regulated industries need hardened systems with regular security patches.

RHEL’s Solution: Offers timely security updates, SELinux enforcement, and certifications (FIPS, Common Criteria, etc.) to meet compliance requirements. Review collected by and hosted on G2.com.