It Operations Software

Devices that are offline are shown as unhealthy on the dashboard which I would prefer to not be included in the statistics. It does let me customise other health information though which is good.

I wish I could run patching/scripts on a scheduled basis if its missed, I think this is an upcoming feature.. Review collected by and hosted on G2.com.

OS and Software patching and showing at a glance which devices this has failed on, and most importantly for us being able to automate scripts on devices which helps us keep other aspects of the workstations up to date.

I also now have it monitoring my online servers as an uptime monitor to see if they are offline so I can find out before my users tell me.

It is also providing us with backups and I can quickly access them via NinjaOne to download a file a user has mistakenly deleted. There is also an option to do a full image restore which we have been able to do when transferring a broken workstation into a virtual machine which is something we would not have been able to easily do before NinjaOne.

We also use it for MDM to ensure that company owned iPhones are being updated and we can remote wipe them and change passcodes if users forget them. Review collected by and hosted on G2.com.

User experience, especially for end user service photo can feel heavy and unintuitive if not carefully designs over configuration and complexity is extremely powerful, but that comes at the cost of steep learning curve risk of over customization and long-term technical debt Review collected by and hosted on G2.com.

We have a user base of more than 20000 users for ServiceNow - Incident MAnagement.

It works greatfor user sitting in a different location to submit a ticket to the corporate. Review collected by and hosted on G2.com.

vSphere licensing and support costs can be expensive, especially for small and medium-sized organizations. Many of the more advanced features are tied to higher-tier licenses, which can make it harder to justify the overall spend.

Because of its extensive feature set, vSphere also tends to require skilled administrators. Initial deployment, tuning, and ongoing troubleshooting can be complex for teams without prior VMware experience, and the learning curve may be steep at the beginning. Review collected by and hosted on G2.com.

VMware vSphere solves a wide range of problems that IT teams and enterprises face when managing server infrastructure, workloads, and data centers.

Features like vMotion, High Availability (HA), and Fault Tolerance (FT) ensure workloads can move seamlessly between hosts, maintain uptime, and continue running even if hardware fails. Review collected by and hosted on G2.com.

The app management tool is great, but it would be even better with more transparency during the install process. A progress bar and ETA for each app would help us manage our time better. Also, since many updates require a restart, having the ability to automatically schedule a reboot for right after the install finishes would be a huge lifesaver for our workflow. Review collected by and hosted on G2.com.

Managing hardware and app issues is much faster now that everything is under one roof. We can check disk space, memory, and IP info at a glance, which saves a ton of time. The remote desktop integrations (AnyDesk/Splashtop) are rock solid, and being able to store login info for dedicated machines makes supporting our power users a breeze. Review collected by and hosted on G2.com.

Bringing over some of my VM's from my previous platform were a little cumbersome. Some came over just fine using the Scale tool, but some of them didn't work so well and I ended up using another tool to move some of my VMs. I still have one really old linux based system that I couldn't get migrated to Scale. But this really isn't a Scale issue, but it's something to keep in mind when transitioning to Scale. Review collected by and hosted on G2.com.

The main thing that Scale solved for me what giving me a reliable disaster recovery model that I can easily fail-over to and rely on in a very short time-frame. It depends on your setup, but you can have a really short RTO/RPO with Scale. Review collected by and hosted on G2.com.

Although it can also be considered a blessing, software updates can pop up at any given time. But it's ok...update will proceed in the background if you want, and 9 times out of 10, you will not have to restart. Review collected by and hosted on G2.com.

For full benefit, it's recommended that before making the switch, acquire some basic user skills in the Debian Linux genre... mainly in use of "bash" and "sh" shells. The desktop (Gnome) is easy enough to use, but using the shell via a "terminal" window, or via an "ssh" connection is a little more complex, and you will need to know your way around it, when doing administrative jobbies, to keep yourself from damaging the system files. Review collected by and hosted on G2.com.

I can set the acquisition of marketing analytics as a background task, and just keep doing everything else that I need to do, without waiting. Review collected by and hosted on G2.com.

The reporting dashboard feels clunky when I need custom security metrics. Pulling SLA breach data requires extra filters and exports, and that slows down my weekly compliance reporting by about an hour. The UI also feels overwhelming when I’m trying to do quick mobile checks during standups, and non-technical stakeholders tend to get lost when navigating the queues. A simpler drag-and-drop report builder, or a much better mobile view, would go a long way toward fixing this. Review collected by and hosted on G2.com.

We used to struggle with scattered email threads and spreadsheets to track SOC incidents and compliance audits, which led to slower responses and missed SLAs. Since moving to Jira Service Management, we’ve been able to automate ticket routing and set up SLA alerts, and the impact has been clear: about 30% faster resolution times and fewer escalations to execs. It’s also made audit prep much smoother—what used to take days can now be done in hours. Review collected by and hosted on G2.com.

This is a powerful product, and that means complexity. Anyone who tells you that "powerful" and "complex" don't walk hand-in-hand is trying to sell you something that likely won't meet your needs. With that in mind, the power of this platform will give you an indication of just how much you're going to need to understand to make it work properly.

If you don't take the time to fully understand and set the product up properly, and this will require quite a bit of that time, you're going to dislike the result. The faster you get into it and "just start using it," the faster you're going to make a mess that will take several times as long as it should to sort out and correct.

Paid onboarding/setup services are available. If you don't have a lot of tolerance for reading documentation, watching technical videos, or you don't have a truly firm grasp of your organization's workflows (to include finance, if you'll be billing with this product), then you'll definitely want to task someone else with doing this for you, and Kaseya offer services with a price tag commensurate with the amount of work you don't want to do. Review collected by and hosted on G2.com.

Autotask manages the records of every system we touch, for any reason, along with billing and internal time tracking. It gives incredible flexibility, and provides scripted automations to which you can add to assist with your own workflows. Review collected by and hosted on G2.com.

I wish that Helpdesk 365 is able to automatically assign a ticket to our "teams ticket" without having to manually assign it to an agent/supervisor/admin from our team before it moves to "teams ticket". At the moment I can see all the unassigned tickets as I am admin, but Helpdesk 365 is being used by 3 different departments/teams from our organization. There are tickets that are for HR (my team) in the unassigned tickets column, which cannot be seen in the teams ticket column unless I assign the ticket directly to one of the members of the HR Team. It was a bit hard, because we didn't know why the requesters are receiving all notifications related to their ticket, because the default is all yes. It stressed us out for a bit, because all emails sent to HRHelp email creates a ticket ID when we were used to just emailing HR Help to converse with our team who shares this inbox. Review collected by and hosted on G2.com.

Helpdesk 365 helps us organize and prioritize tickets, making it easy to see outstanding issues and allocate them to the right team members, enhancing our support system. Review collected by and hosted on G2.com.

Some reports in the inventory area, especially those related to software, can still evolve. Expanding these analyses would provide a more complete set of information, facilitating the centralization of tools and improving IT asset control. Review collected by and hosted on G2.com.

Milvus has been fundamental for the continuous evolution of my support. Through dashboards, reports, and detailed monitoring of the services, I can identify patterns, map recurring failures, and act more strategically on the root cause of problems. This allows us to move from a merely reactive stance and work on neutralizing recurring incidents, increasing team efficiency, improving SLAs, and enhancing the quality of service provided to users. Review collected by and hosted on G2.com.

While the core functionality is excellent, we have found some of the more advanced customization options to be less flexible than we initially hoped. For instance, tailoring certain reports to show very specific, non-standard data points required some workarounds. Review collected by and hosted on G2.com.

Freshservice is fundamentally solving the problem of IT fragmentation and the lack of accountability that comes with it. We were using a patchwork of different tools for ticketing, asset management, and project management, which created data silos and made it difficult to track performance. This patchwork was also becoming a security concern, as we couldn't guarantee all our devices and software were properly managed. Review collected by and hosted on G2.com.

You have to create a work around to be able to update Windows 11 to the latest service pack.

There is also an overview of threats, but I can't find it easy to check in which update it is added to. Review collected by and hosted on G2.com.

It solves the problem to keep track of the installed software on the managed devices, and keep them up to date with patches or other updates Review collected by and hosted on G2.com.

Since it’s a SaaS application, a stable internet connection is required, which can be a drawback if you experience connectivity issues. Review collected by and hosted on G2.com.

Reduces HR Response Time: Eliminates the long wait times for responses from HR by providing instant answers through the AI.

Decreases HR Workload: Minimizes the need to contact HR for routine questions, allowing them to focus on more complex tasks.

Improves Employee Productivity: By offering quick support and answers, it allows employees to stay focused on their work without unnecessary interruptions.

Centralizes Support Tools: Connects various support tools in one platform, streamlining the process of getting help and information.

Offers Intuitive User Experience: Provides a user-friendly and intuitive interface that makes it easy for employees to navigate and use.

Ensures Consistent Support: Delivers consistent and accurate information through its AI, ensuring all employees receive the same level of support.

Saves Time: Reduces the time spent searching for information or waiting for help, allowing employees to be more efficient. Review collected by and hosted on G2.com.

One of the things I dislike about Tines is that when working with run script events, I really miss having a more advanced integrated development environment (IDE). I understand that Tines is not intended to function as a traditional development tool, but having a more robust script editor would be very helpful when building more complex workflows. Features like autocomplete, more advanced syntax highlighting, or better error handling could significantly enhance the experience of writing and debugging code directly within the platform Review collected by and hosted on G2.com.

Tines helps us solve the challenge of integrating various tools and platforms into one seamless workflow. We use Tines to connect our messaging platform with other tools, allowing us to centralize communications and actions. For example, we can create comments in external tools directly from our messaging platform, ensuring that everything stays in one place. Additionally, we automate task creation for our teams, assigning tasks through Tines by simply filling out a form. One of the biggest benefits is the ability to generate PDF reports from our tools automatically, eliminating the need for manual report creation.

Tines has also enabled us to integrate and automate workflows between tools that don't have native integrations. This flexibility has significantly improved our efficiency across multiple areas of our work, allowing us to streamline processes, reduce manual tasks, and improve overall productivity. Review collected by and hosted on G2.com.

The lack of an appropriate undo button in the resource scheduler bothers me. I'm anxious since a minor error could put someone in the wrong month. Additionally, the search box is extremely stringent; if the project name is not entered precisely, no results are displayed Review collected by and hosted on G2.com.

StorMagic saves me roughly three hours of administrative work each week by eliminating the need for spreadsheets and version uncertainty. I can manage schedules, keep track of consultant's hours, and manage budgets all in one location. I don't need to massage anyone for updates because the info is easily accessible. Review collected by and hosted on G2.com.

The only aspect I think could be improved is the process of assigning existing hard disks to virtual machines, since the system needs to copy the disk into the original machine’s folder, making the procedure longer than expected. In other platforms, such as VMware, this process is faster and more straightforward. Review collected by and hosted on G2.com.

In our specific case, we have gained more agile and centralized management, freeing the IT team’s time and reducing operational complexity — allowing us to focus on more strategic efforts.

By using Sangfor HCI we are addressing operational complexity, improving scalability and availability, and obtaining a more efficient infrastructure that meets the company’s needs. Review collected by and hosted on G2.com.

Overall, migrating users from different operating systems, such as Windows servers or various Linux distributions like Ubuntu and OpenSuse, can be quite challenging. Review collected by and hosted on G2.com.

We can host various databases on different RHEL versions and run our enterprise applications, including open source password safe servers, without issues. These virtual machines also interact seamlessly with other services, such as cloud-native Kubernetes solutions like AKS and PaaS databases. Review collected by and hosted on G2.com.

Red Hat Smart Management exhibits strong integration with Red Hat products, which may pose challenges if considering a transition to alternative vendors down the road. Additionally, apart from these overarching concerns, a number of users have expressed criticisms about specific aspects of Red Hat Smart Management:

1.Navigating and utilizing the reporting system can be somewhat challenging. 2.While capable, the performance monitoring features may not match the robustness found in some competing products.

3.The support for non-Red Hat systems is somewhat limited. Review collected by and hosted on G2.com.

Improved security: Red Hat Smart Management can help organizations to improve their security posture by providing a centralized view of all RHEL systems and by automating patch management.

Increased compliance: Red Hat Smart Management can help organizations to comply with industry regulations by providing compliance reporting capabilities.

Improved performance and reliability: Red Hat Smart Management can help organizations to improve the performance and reliability of their RHEL environments by providing performance monitoring and troubleshooting capabilities. Review collected by and hosted on G2.com.

The monitoring of memory in use and the paging of applications. Review collected by and hosted on G2.com.

By using SUSE Linux Enterprise Server for everything, it gives us a great advantage in how to configure and prepare it for any specific load and customization. It provides patching facilities with SUSE Manager and livepatching, avoiding interruptions in our systems. Review collected by and hosted on G2.com.

We have not seen any downside as of now. All suggestions have been considered and taken actively, so no complaints as such. Like I said earlier, we are hoping to continue with good collaboration. Review collected by and hosted on G2.com.

Both our technical and support teams are using Clear Feed, and it has made a significant difference. Initially, tracking issues in Slack was challenging, especially since resolving them required the involvement of multiple teams. It was difficult to monitor status, response times, RCA, and incident details. Now, with Clear Feedback, updating and tracking these details has become much easier. All stakeholders can easily follow the progress and take action on specific issue IDs. Review collected by and hosted on G2.com.