It Operations Software

Functionally, there isn't really anything to not like. My only knock would be cost. It is a bit expensive. Review collected by and hosted on G2.com.

The platform is allowing my department to consolidate day to day monitoring and inventory functions into an online platform (as opposed to using multiple individual spreadsheets). We now have clear and referenceable project/ticketing data to be used by technicians to solve problems quicker in the future. We've gained the ability to develop Key Performance Indicators (KPIs) which are critical in determining our IT efficiency. We also have used the platform to automate software management policies and scripting. We've simplified our problem reporting for our end users by linking our helpdesk organization email to the ticketing platform whereas now if an email is sent it automatically opens a ticket. We've also automated telecom outage reporting with connections to monitor our Wide Area Network (WAN). Review collected by and hosted on G2.com.

I think vSphere is a complete package and don't have any downside to let anyone thinking to switch to other solution. Review collected by and hosted on G2.com.

VMware vSphere is solving the problem of Capital Expenditure and eliminating the need to having physical devices which can further require maintenance.

The benefit vSphere is providing that we can claim back the resources when it's not needed. We can allocate VDI to remote workers and eliminate the need of Office. Review collected by and hosted on G2.com.

The appearance is a bit ugly/ outdated and could do with a bit of modernisation Review collected by and hosted on G2.com.

As an IT engineer in a busy MSP, Autotask has pretty much become one of the tools I rely on every day. It pulls together ticketing, time tracking, asset management and projects into one place, which definitely helps keep things organised when workloads get messy.

What Autotask Does Well

Ticketing that actually works

Easy enough to manage loads of tickets. Categories, quick notes, and automation make it simpler to prioritise and stay on top of things.

Great integrations

Works smoothly with Datto RMM, backup tools and other monitoring systems, so everything lands in one central spot. Cuts out a lot of duplication.

Decent reporting

The dashboards and reports are detailed and customisable, which helps when tracking SLAs or spotting recurring issues.

Solid project and asset tracking

Projects are easier to follow with milestones and dependencies, and asset info is stored neatly, which saves time when troubleshooting.

Where It Falls Short

UI feels outdated

It works, but it looks a bit old and can be overwhelming for new engineers.

Mobile app is lacking

Fine for quick ticket updates, but not great for anything more involved.

Automation is powerful but tricky

You can do a lot with it, but setting it up isn’t always straightforward. Review collected by and hosted on G2.com.

The menu and overall user interface could use some improvement. For instance, in ITSM, the Operations Workspace is utilized, while for CSM, we rely on the CSM/FSM configurable workspace. However, not all features—such as UI actions and lists—are implemented in a consistent way across these areas. At times, it feels as though the various product teams within ServiceNow are not coordinating closely with one another. Review collected by and hosted on G2.com.

Previously, we lacked accurate insights into resolution times, which often led to contractual breaches and associated fines. The implementation of the CMDB has also enhanced efficiency within our change management board by providing better visibility into our application stacks. What stands out most is how quickly the organization has adopted the system. Once users become familiar with one module, it becomes much easier to implement and adopt additional modules, as they are designed to work together and follow a consistent logic. Review collected by and hosted on G2.com.

Atera does not assist with managing Cloud SaaS workloads or end-user licensing, which happens to be a key area of expertise for us as an MSP. However, Altera is integral in providing reports and compliance verification. Review collected by and hosted on G2.com.

Altera serves as a game enabler by automating many of the time-consuming, low-level support tasks. This allows us to dedicate more attention to higher-value customer services and project-based work. As a result, customer satisfaction increases, and customer support becomes a profitable aspect of our operations. Review collected by and hosted on G2.com.

You take the good, you take the bad, you take them both and there you have, the facts of life. Well, sometimes the good is also the bad. Want more options to tune a VM? NO. So, you know, anyone looking to produce a Wilco-esque VM is going to have to settle for something a bit more grungy. Review collected by and hosted on G2.com.

We run our most important infrastructure on a cluster and it is and has been rock solid Review collected by and hosted on G2.com.

At times, certain proprietary applications or drivers are not completely optimized for Ubuntu, which may necessitate manual setup. Hardware compatibility problems-particularly with Wi-Fi adapters, graphics drivers, and printers-can still occur depending on the specific device. Additionally, major version upgrades occasionally bring changes that disrupt established workflows, so it is important to approach updates with care. For newcomers transitioning from Windows or macOS, there can be a learning curve, especially when it comes to using the terminal or adjusting system settings. Review collected by and hosted on G2.com.

1. Provides a stable and consistent environment for development and testing.

2. Eliminates dependency issues through a reliable APT package management system.

3. Offers excellent support for Docker, containers, and cloud-native tooling.

4. Reduces security risks with regular updates and built-in security features.

5. Saves setup time with smooth installation and easy configuration.

6. Works well even on older hardware, reducing the need for upgrades.

7. Minimizes system crashes and compatibility issues, improving productivity.

8. Offers strong community support for quick troubleshooting. Review collected by and hosted on G2.com.

At times, the software feels somewhat rigid, and there are certain requirements that simply cannot be implemented. Review collected by and hosted on G2.com.

It is helping us connect our FSM tool with our ticketing system for network technicians, as well as with the tools used by customer care. This integration streamlines our processes across different teams. Review collected by and hosted on G2.com.

It might work a little buggy from time to time, but this is definitly not a big problem. Review collected by and hosted on G2.com.

It prevents our teams to all keep the files and request seperately, we can have it all together in one place. Review collected by and hosted on G2.com.

Although having many features is beneficial, I found that it can make the software less intuitive for newcomers. When we first started using it, understanding everything was a bit challenging. However, after spending considerable time researching and experimenting, we managed to figure out how all the features work. Review collected by and hosted on G2.com.

As our company moves to the Cloud, Freshservice has addressed several challenges we faced with our tools being on-premises. Thanks to the app marketplace, we managed to migrate much of our workflow into Freshservice using the workflow Automator. This not only enabled us to make the transition but also helped us streamline entire processes. As a result, our team now spends less time on certain tasks and can focus their efforts on other productive activities. Review collected by and hosted on G2.com.

Since it’s a SaaS application, a stable internet connection is required, which can be a drawback if you experience connectivity issues. Review collected by and hosted on G2.com.

Reduces HR Response Time: Eliminates the long wait times for responses from HR by providing instant answers through the AI.

Decreases HR Workload: Minimizes the need to contact HR for routine questions, allowing them to focus on more complex tasks.

Improves Employee Productivity: By offering quick support and answers, it allows employees to stay focused on their work without unnecessary interruptions.

Centralizes Support Tools: Connects various support tools in one platform, streamlining the process of getting help and information.

Offers Intuitive User Experience: Provides a user-friendly and intuitive interface that makes it easy for employees to navigate and use.

Ensures Consistent Support: Delivers consistent and accurate information through its AI, ensuring all employees receive the same level of support.

Saves Time: Reduces the time spent searching for information or waiting for help, allowing employees to be more efficient. Review collected by and hosted on G2.com.

I dislike the offline agent issues in ManageEngine Endpoint Central. Sometimes laptops appear to be offline, requiring a manual reboot to appear online. This is inconvenient and disrupts smooth operations, as the devices can't be managed remotely without intervention. Review collected by and hosted on G2.com.

I use ManageEngine Endpoint Central for streamlined OS deployment, easy remote access, and security features, enhancing our control over computers and inventory. Group policy configuration and software deployment are efficient, with an intuitive setup process. Review collected by and hosted on G2.com.

One of the things I dislike about Tines is that when working with run script events, I really miss having a more advanced integrated development environment (IDE). I understand that Tines is not intended to function as a traditional development tool, but having a more robust script editor would be very helpful when building more complex workflows. Features like autocomplete, more advanced syntax highlighting, or better error handling could significantly enhance the experience of writing and debugging code directly within the platform Review collected by and hosted on G2.com.

Tines helps us solve the challenge of integrating various tools and platforms into one seamless workflow. We use Tines to connect our messaging platform with other tools, allowing us to centralize communications and actions. For example, we can create comments in external tools directly from our messaging platform, ensuring that everything stays in one place. Additionally, we automate task creation for our teams, assigning tasks through Tines by simply filling out a form. One of the biggest benefits is the ability to generate PDF reports from our tools automatically, eliminating the need for manual report creation.

Tines has also enabled us to integrate and automate workflows between tools that don't have native integrations. This flexibility has significantly improved our efficiency across multiple areas of our work, allowing us to streamline processes, reduce manual tasks, and improve overall productivity. Review collected by and hosted on G2.com.

The only aspect I think could be improved is the process of assigning existing hard disks to virtual machines, since the system needs to copy the disk into the original machine’s folder, making the procedure longer than expected. In other platforms, such as VMware, this process is faster and more straightforward. Review collected by and hosted on G2.com.

In our specific case, we have gained more agile and centralized management, freeing the IT team’s time and reducing operational complexity — allowing us to focus on more strategic efforts.

By using Sangfor HCI we are addressing operational complexity, improving scalability and availability, and obtaining a more efficient infrastructure that meets the company’s needs. Review collected by and hosted on G2.com.

I really don't like that there's no proper undo button in the resource scheduler. It gives me anxiety because one slip of the mouse and I can accidentally book someone for the wrong month. Also, the search bar is super literal. If you don't type the project name exactly right, it acts like it never heard of it. Review collected by and hosted on G2.com.

StorMagic eliminates the hassle of spreadsheets and version control nightmares, saving me three hours of admin chasing weekly. It's my command center for tracking consultants' hours, managing resource schedules, and budgeting. Data is effortlessly accessible, reducing the need to Slack others for updates. Review collected by and hosted on G2.com.

I don't like that in Proactivanet creating a metric and alert is complex; I would like to be able to do it easily, just like customizing colors, for example, in Power BI. Review collected by and hosted on G2.com.

Proactivanet has helped us to have centralized control of the university's technological assets on a single platform, allowing us to identify who uses them, how often, and the type of use given to the computing equipment, which facilitates decision-making. Review collected by and hosted on G2.com.

There is nothing to dislike about the tool. Any product has to go through its evolution with time and AI/ML features are being proposed for future releases and looking forward to experiencing the same. Review collected by and hosted on G2.com.

Currently we are using Wolken service desk for all our customer delivery where SLA's are key for operations. The ease of creating tickets, the operations flow and visibility to our customers is seamless. The knowledge base helps us and also users to resolve the tickets/issue faster. The reports and dashboards helps us generate our weekly/monthly reports easier and the tool becomes single point of reference/proof for review. Review collected by and hosted on G2.com.

The partial absence of, in my opinion, important packages like mydumper or hstr. However, it should be mentioned that there is the Open Build Service from SUSE. Review collected by and hosted on G2.com.

A solid Linux like any other, but very solid and based in Europe. Review collected by and hosted on G2.com.

I honestly can't think of a downside to using Splashtop Remote Support. We've only had positive experiences over the past few years. Review collected by and hosted on G2.com.

Splashtop Remote Support enables me to access my clients' computers quickly and efficiently alleviating frustrations normally encountered through other software. I can view files and answer questions in real time without requiring a client to set up an appointment or access a specific appointment time. Review collected by and hosted on G2.com.

Red Hat Smart Management exhibits strong integration with Red Hat products, which may pose challenges if considering a transition to alternative vendors down the road. Additionally, apart from these overarching concerns, a number of users have expressed criticisms about specific aspects of Red Hat Smart Management:

1.Navigating and utilizing the reporting system can be somewhat challenging. 2.While capable, the performance monitoring features may not match the robustness found in some competing products.

3.The support for non-Red Hat systems is somewhat limited. Review collected by and hosted on G2.com.

Improved security: Red Hat Smart Management can help organizations to improve their security posture by providing a centralized view of all RHEL systems and by automating patch management.

Increased compliance: Red Hat Smart Management can help organizations to comply with industry regulations by providing compliance reporting capabilities.

Improved performance and reliability: Red Hat Smart Management can help organizations to improve the performance and reliability of their RHEL environments by providing performance monitoring and troubleshooting capabilities. Review collected by and hosted on G2.com.