Products

Helping organizations move to cloud-based Unified Communications platforms You get one intuitive platform for voice, team messaging, collaboration, and contact center. From click-to-dial functionality, call reporting, call recording and voicemail transcription, everyone readily accesses the same must-have digital tools through a single, easy-to-use platform that seamlessly works across office sites and mobile devices. Integrate ready-to-use business apps such as Salesforce, Zoho, Google, Micr

ClearTouch Operator is a comprehensive cloud-based contact center platform designed to enhance customer engagement and streamline operations for businesses across various industries, including banking, insurance, healthcare, BPOs, eCommerce, and automotive sectors. By integrating a wide array of tools such as dialers, telephony, workforce management, analytics, and CRM integrations, ClearTouch Operator offers a unified solution that eliminates the need for multiple service providers. Its flexibl

A suite of Zendesk® Apps to help Support teams do more with less: Merge Duplicate Tickets: Automatically merge duplicate tickets in Zendesk to save time and improve customer satisfaction. Auto-Remove Attachments: Automatically remove unwanted attachments from Zendesk tickets to free up your storage, comply with GDPR, delete malicious files. Triggers+ChatGPT: Power up your Zendesk triggers with ChatGPT Integration. Classify and parse tickets, detect sentiment, auto-translate, and much more.

Ballou is a communications agency for high-growth B2B & B2C technology companies and venture capital funds. Ballou has offices in London, Paris, Berlin, Madrid and Barcelona. Ballou provides a full range of services to manage your reputation : PR, social media, content, IPO, media training, Public Affairs, crisis communications, events, etc. For more than 20 years, we've been working with the most inspiring tech companies such as Facebook, WhatsApp, Waze, Pinterest, Box, Deel, Wise, Zendesk,

Git-Zen coordinates your Zendesk tickets with your GitHub commits and issues.

OneMetric (previously Growtomation) is a revenue enablement and RevOps leader that empowers B2B and SaaS teams to move from fragmented systems to a unified, GTM-aligned revenue engine. As a HubSpot Elite Partner, we don’t just implement tools—we architect systems that scale. What we do: - Build repeatable GTM processes across Marketing, Sales, and CS by aligning tech stacks, automations, and operational workflows. - Deliver HubSpot implementations tailored to your buyer’s journey—complete with c

app EQ is an AI powered collaboration productivity suite that is an overlay technology on top of your existing SaaS stack, giving users the ability to initiate a conversation through Chat, Screen Recording Messages, Team huddles, and annotations. It works on all top SaaS applications used by customer-facing teams like Gainsight, Totango, Salesforce, Zendesk, Jira etcetera. Now cross-team collaborations can happen directly within the application for any account-related conversations, re

Plazbot's purpose is to transform the areas of customer service and sales with artificial intelligence. Plazbot wants to eliminate the dissatisfaction gap that exists between companies and customers through an integrated service platform. - Chatbots for Whatsapp with AI. - CRM - Centralization of WhatsApp, Messenger, Instagram, telegram, voip, webchat, mercadolibre channels. - Centralized emails. - Management of Attention Agents. - WhatsApp Marketing and customer follow-up. - Advanced reports.

Anecdote is an AI-powered feedback analytics platform purpose-built for Product, CX, and Engineering teams to uncover a goldmine of insights from their customers' feedback. Plug in your qualitative feedback tickets from sources such as Intercom, Zendesk, App Store and Google Play and uncover the reasons why customers churn.

lenDesk is a loan origination platform that allows you to manage credit decisions with automated workflows, fraud by validating specifics and identifying suspicous patterns, manage expectations with status tracking for all loan stakeholders, and more.

Brainfish is an AI-powered help center platform that uses natural language processing to provide instant answers to customer service questions. Brainfish uses machine learning algorithms to analyze customer queries and provide instant responses based on the context and intent of the question. It integrates with a range of popular help desk software (such as Zendesk) to enable seamless integration into existing customer service workflows. Brainfish is designed to use your content to answer a wi

Email Tracking is a Zendesk add-on that allows checking if and when one's emails were opened. The plugin automatically assigns tags and updates custom fields in tickets that were opened. As a result, users can create identify tickets that need a follow-up in a matter of seconds. Email Trackings adds a ticket sidebar with the timeline of ticket opens, including the device from which it was read. Users can set real-time notifications and automatic follow-ups for unopened tickets. The statisti

Helping organizations move to cloud-based Unified Communications platforms You get one intuitive platform for voice, team messaging, collaboration, and contact center. From click-to-dial functionality, call reporting, call recording and voicemail transcription, everyone readily accesses the same must-have digital tools through a single, easy-to-use platform that seamlessly works across office sites and mobile devices. Integrate ready-to-use business apps such as Salesforce, Zoho, Google, Micr

Ekdesk Case Manager makes it easy to prepare complete, discovery-ready documentation of workplace issues.

Risotto is an AI-powered IT support platform that integrates directly into Slack, automating routine IT workflows and SaaS provisioning. By instantly resolving common IT tickets, granting secure software access, and providing seamless connections to existing knowledge repositories, Risotto significantly enhances productivity, accelerates response times, and reduces the manual workload on IT teams. Designed specifically for modern businesses leveraging Slack, Risotto integrates effortlessly with

Pangata, a cloud-based software development for storage, display, and management of business information. Pangata enables users to create customized mobile apps without writing code. Pangata features high-level customizations and rule-based actions for quick building of mobile and web apps. Pangata easily integrates with G Suite, ConnectWise, ZenDesk, and more.

DragonGlass connectors provide instant connectivity and data extraction capability to a variety of data sources ranging from SaaS platforms like ServiceNow, SalesForce, ZenDesk, Confluence, Jive, Jira, and Google Drive to on premise data sources like SQL databases, file repositories and blockchain platforms like Ethereum and Swirlds. In addition the platform also contains a Web crawler that can be easily configured by an end user to extract web content from any external web site.

Corebee is an AI-native customer support platform built for B2B SaaS teams. It resolves customer conversations autonomously using a 3-tier AI system -instant answers from your knowledge base, pattern-based reasoning, and deep multi-step actions like issuing refunds, unlocking accounts, or exporting data. Unlike Intercom or Zendesk, Cor

InsiteChat.ai is a no-code AI chatbot platform that lets businesses train custom chatbots on their website, docs, and files in under 5 minutes — no coding required. Built for SaaS, e-commerce, and service businesses that want to automate customer support without enterprise budgets. What sets InsiteChat apart: • WhatsApp BYOK (Bring Your Own Key) — connect your own Meta WhatsApp Business credentials and pay Meta directly with no per-message markup. Most competitors route through a Business Solu

BLEND's Multilingual Help Desk is an AI-powered customer support solution designed to seamlessly integrate with Zendesk, enabling businesses to provide efficient and accurate support in over 120 languages. By combining advanced neural machine translation (NMT) technology with human post-editing, this tool ensures high-quality translations that maintain the nuances of the original communication. Key Features and Functionality: - Seamless Zendesk Integration: The Multilingual Help Desk int