--- title: ClearTouch Operator Reviews meta_title: 'ClearTouch Operator Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how ClearTouch Operator works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 9 scale: '5' date_modified: '2026-06-17' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # ClearTouch Operator Reviews **Vendor:** Cleartouch **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.5/5.0 **Total Reviews:** 9 ## About ClearTouch Operator ClearTouch is a pioneering provider of a cloud-based call center platform for enterprises, contact centers, BPOs and financial services companies in India. A subsidiary of TCN, Inc., a global contact center technology provider, ClearTouch introduced the first cloud-based contact center platform in India in 2016. ClearTouch combines a deep understanding of the needs of call centers with a unique approach to pricing -- no contracts, monthly minimums or maintenance fees -- that supports rapid scaling and instant flexibility to changing business needs. ClearTouch’s contact center platform features a holistic set of easy-to-use, automated agent tools and advanced apps for omnichannel communications, workforce engagement, compliance & data management, integration & automation, intelligence, reporting & analytics and collaboration & accessibility.Trusted by companies of all sizes in the healthcare, insurance, financial services, banking and BPO industries. ## ClearTouch Operator Pros & Cons **What users like:** - Users find ClearTouch Operator to be **extremely user-friendly** , making it convenient and efficient for their needs. (4 reviews) - Users highlight the **exceptional features** of ClearTouch Operator, appreciating its adaptability and seamless integration for call center needs. (2 reviews) - Users value the **comprehensive analytics** of ClearTouch Operator, enhancing monitoring and reporting for effective call center management. (1 reviews) - Users value ClearTouch Operator for its **excellent call management capabilities** , enhancing contactability and integration efficiency. (1 reviews) - Users value the **call recording feature** of ClearTouch Operator for easy monitoring and analysis of agent interactions. (1 reviews) - Users value the **centralized platform** of ClearTouch Operator for its seamless integration and comprehensive call center features. (1 reviews) - Users praise the **exceptional customer support** of ClearTouch Operator for its promptness and helpfulness. (1 reviews) - Customizability (1 reviews) - Customization (1 reviews) - Dashboard Management (1 reviews) **What users dislike:** - Users face **integration issues** with ClearTouch Operator, finding API optimization slow and cumbersome for new requirements. (1 reviews) - Users report **long delays** in response times for new requirements, complicating API integration and overall efficiency. (1 reviews) - Users face **long wait times** for new requirements, making the integration process cumbersome and inefficient. (1 reviews) - Users face **technical issues** as ClearTouch Operator responds slowly and requires numerous complex API calls for integrations. (1 reviews) ## ClearTouch Operator Reviews ### 1. Solid Platform with Efficient APIs but Needs Better Support **Rating:** 3.5/5.0 stars **Reviewed by:** sayan d. | Senior Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2024 **What do you like best about ClearTouch Operator?** I like the DIDs that ClearTouch Operator provides, as they have good contactability. Additionally, when integrating with their APIs, the error rate is very low, which means their APIs work in real time and create a good experience. I find the API engagement and structures to be pretty good, successful, and sustainable. It also allows us to create a self-service setup with as many DIDs as we want and offers an unlimited number of channels. This helps with high-paced routing of calls at a high agent-to-channel ratio, allowing reach to customers with new numbers and indirectly increasing contactability. **What do you dislike about ClearTouch Operator?** Any new requirement that is asked takes a lot of time for ClearTouch Operator to respond. Optimizing the APIs is a major issue, as the system is very complex and requires multiple API calls for a single integration, which is tiresome. It would be better if they could create more optimized APIs. **What problems is ClearTouch Operator solving and how is that benefiting you?** ClearTouch Operator acts as a secure platform for calling out our customer base, utilizing manual or automated uploads. Its good contactability through DIDs and reliable, real-time APIs enhance our outreach and experience. ### 2. Importance of cleartouch in running the dialer shop **Rating:** 3.0/5.0 stars **Reviewed by:** Manikandan K. | Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 26, 2024 **What do you like best about ClearTouch Operator?** Cleartouch Operator is one of the major competitors among dialer automation tools nationwide. One of their most favored features is the Lead Management System (LMS), which significantly reduces the manual effort required for uploading data. This feature is very ease to use & integratre. And their customer support is much appreciatable thing. **What do you dislike about ClearTouch Operator?** The disliking feature of them is their back office panel could be more effective in terms of features. **What problems is ClearTouch Operator solving and how is that benefiting you?** Usage of Clear touch in calling unit is helping to automate our dialer upload process to next level of execution. The support from their executives is commendable. ### 3. Best CRM tool in market. **Rating:** 5.0/5.0 stars **Reviewed by:** Navneet K. | Site Head, Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2024 **What do you like best about ClearTouch Operator?** The finest CRM program on the market is affordable, has exceptional customer support, and allows reports to be modified as needed, easy to read detials on dashboard. **What do you dislike about ClearTouch Operator?** SOP cannot be added with a screenshot, but perhaps this feature will be available soon. **What problems is ClearTouch Operator solving and how is that benefiting you?** Level 1 leaders may quickly retrieve call center reports in dashboard style with a single click because they are automated and don't require MIS or personnel to create them. ### 4. Real time reporting, Tracking agent performance, Conversions and sales metrics **Rating:** 5.0/5.0 stars **Reviewed by:** Jitendra Prasad D. | Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 04, 2024 **What do you like best about ClearTouch Operator?** The Clear touch team provides prompt support whenever you encounter issue or want to implement new features.And it is friendly use , and Easily integration. **What do you dislike about ClearTouch Operator?** Good service provider and their is no minus points **What problems is ClearTouch Operator solving and how is that benefiting you?** We are working since last 3yrs and we are implemented somany things with cooperation clear touch team. ### 5. Excellent Service and Coordination **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** September 20, 2024 **What do you like best about ClearTouch Operator?** Clear Touch is more friednly to take Our requirements and Especially like their turn around time which is very fast & quick to action **What do you dislike about ClearTouch Operator?** More Technology Enhancement can be done , like Post call audit , call analysis etc.. **What problems is ClearTouch Operator solving and how is that benefiting you?** Clear touch has solved Our Problem of CC in Multiple locations with Multilingual languages , its very easy for a Plug and Play Contact Centres , i am actually using the services for 3 kind of business. ### 6. Best platform **Rating:** 5.0/5.0 stars **Reviewed by:** Rupesh K. | Executive-customer support, Enterprise (> 1000 emp.) **Reviewed Date:** September 18, 2024 **What do you like best about ClearTouch Operator?** Simple,imformatic and best platform.Very convientint platform.loved it **What do you dislike about ClearTouch Operator?** All things are good .No dislike all are good **What problems is ClearTouch Operator solving and how is that benefiting you?** Taking calls and documentation ### 7. Amazing & Reliant Cloud-Based Call Center Solution ! **Rating:** 5.0/5.0 stars **Reviewed by:** Amar H. | Chief Technology Officer, Enterprise (> 1000 emp.) **Reviewed Date:** July 23, 2024 **What do you like best about ClearTouch Operator?** User Friendly Software, Uptime & Production Support Services ! **What do you dislike about ClearTouch Operator?** May be Dashboard or Main page view can be moderized. **What problems is ClearTouch Operator solving and how is that benefiting you?** CC Solution has streamlined process and functionalities to support the business users with call recording facilty that can be retained as backup. ### 8. good **Rating:** 4.5/5.0 stars **Reviewed by:** Jagadeeswari M. | Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2024 **What do you like best about ClearTouch Operator?** Quick Response from TCN employees. Client friendly **What do you dislike about ClearTouch Operator?** Could have more options like monitoring AHT, Break by the callers Asking login credentials twice to login. **What problems is ClearTouch Operator solving and how is that benefiting you?** Able to get the reports on a daily basis Call back schedule options Connectivity ### 9. Best Dialler **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** September 27, 2024 **What do you like best about ClearTouch Operator?** TCN is a cloud-based technology which is adaptable to fulfill all of our call center requirements. Seamless integration, a wonderful product with a wealth of features that are always being updated - all in one spot. Supervisors may easily monitor agent status, reports, analytics, and recordings. **What do you dislike about ClearTouch Operator?** More progress is required in speech recognition and HQM. **What problems is ClearTouch Operator solving and how is that benefiting you?** Helpful in integration - [View ClearTouch Operator pricing details and edition comparison](https://www.g2.com/products/cleartouch-operator/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-23+15%3A46%3A52+-0500&secure%5Bsession_id%5D=856e75f7-ed19-427f-9357-85728469b9e8&secure%5Btoken%5D=697e12206511adac91ec44af7b50eae492d41b8ab250484cc9eb29ae6287c007&format=llm_user) ## ClearTouch Operator Features **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Customer Support** - Text - Speech - Knowledge Base **Generative AI** - AI Text-to-Speech **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Automation** - Ticket Resolution - Customization - Intelligent Routing **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Artificial Intelligence** - Learning - Language - Conversational AI ## Top ClearTouch Operator Alternatives - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,956 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,424 reviews) - [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) - 4.3/5.0 (1,605 reviews)