--- title: ClearTouch Operator Reviews meta_title: 'ClearTouch Operator Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how ClearTouch Operator works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 9 scale: '5' date_modified: '2026-09-17' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # ClearTouch Operator Reviews **Vendor:** Cleartouch **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.5/5.0 **Total Reviews:** 9 ## About ClearTouch Operator ClearTouch is a pioneering provider of a cloud-based call center platform for enterprises, contact centers, BPOs and financial services companies in India. A subsidiary of TCN, Inc., a global contact center technology provider, ClearTouch introduced the first cloud-based contact center platform in India in 2016. ClearTouch combines a deep understanding of the needs of call centers with a unique approach to pricing -- no contracts, monthly minimums or maintenance fees -- that supports rapid scaling and instant flexibility to changing business needs. ClearTouch’s contact center platform features a holistic set of easy-to-use, automated agent tools and advanced apps for omnichannel communications, workforce engagement, compliance & data management, integration & automation, intelligence, reporting & analytics and collaboration & accessibility.Trusted by companies of all sizes in the healthcare, insurance, financial services, banking and BPO industries. ## ClearTouch Operator Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users praise the **ease of use** of ClearTouch Operator, highlighting its simple and convenient platform for all needs. (4 reviews) - Users value the **exceptional features** of ClearTouch Operator, especially its seamless integration and adaptability for call centers. (2 reviews) - Users value the **rich analytics** provided by ClearTouch Operator, enhancing monitoring and reporting capabilities for supervisors. (1 reviews) - Users value the **effective DIDs** and smooth API integration of ClearTouch Operator, enhancing contactability and call routing. (1 reviews) - Users value the **call recording feature** for its convenience in monitoring agent performance and enhancing operational efficiency. (1 reviews) - Users value the **centralized platform** of ClearTouch Operator for its seamless integration and comprehensive call center features. (1 reviews) - Users praise the **exceptional customer support** of ClearTouch Operator for its promptness and helpfulness. (1 reviews) - Customizability (1 reviews) - Customization (1 reviews) - Dashboard Management (1 reviews) **What users dislike:** - Users face significant **integration issues** with ClearTouch Operator, as slow API responses complicate new requirements. (1 reviews) - Users face **long delays** in response times for new requirements due to complex and inefficient API integrations. (1 reviews) - Users find the **long wait times** for responses on new requirements frustrating and time-consuming for ClearTouch Operator. (1 reviews) - Users often face **technical issues** with ClearTouch Operator, particularly due to slow responses and inefficient API complexities. (1 reviews) ## ClearTouch Operator Reviews ### 1. Solid Platform with Efficient APIs but Needs Better Support **Rating:** 3.5/5.0 stars **Reviewed by:** sayan d. | Senior Product Manager, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Thank You page:** Invitation from G2. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** July 25, 2024 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about ClearTouch Operator?** I like the DIDs that ClearTouch Operator provides, as they have good contactability. Additionally, when integrating with their APIs, the error rate is very low, which means their APIs work in real time and create a good experience. I find the API engagement and structures to be pretty good, successful, and sustainable. It also allows us to create a self-service setup with as many DIDs as we want and offers an unlimited number of channels. This helps with high-paced routing of calls at a high agent-to-channel ratio, allowing reach to customers with new numbers and indirectly increasing contactability. **What do you dislike about ClearTouch Operator?** Any new requirement that is asked takes a lot of time for ClearTouch Operator to respond. Optimizing the APIs is a major issue, as the system is very complex and requires multiple API calls for a single integration, which is tiresome. It would be better if they could create more optimized APIs. **What problems is ClearTouch Operator solving and how is that benefiting you?** ClearTouch Operator acts as a secure platform for calling out our customer base, utilizing manual or automated uploads. Its good contactability through DIDs and reliable, real-time APIs enhance our outreach and experience. ### 2. Importance of cleartouch in running the dialer shop **Rating:** 3.0/5.0 stars **Reviewed by:** Manikandan K. | Operations Manager, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 26, 2024 **What do you like best about ClearTouch Operator?** Cleartouch Operator is one of the major competitors among dialer automation tools nationwide. One of their most favored features is the Lead Management System (LMS), which significantly reduces the manual effort required for uploading data. This feature is very ease to use & integratre. And their customer support is much appreciatable thing. **What do you dislike about ClearTouch Operator?** The disliking feature of them is their back office panel could be more effective in terms of features. **What problems is ClearTouch Operator solving and how is that benefiting you?** Usage of Clear touch in calling unit is helping to automate our dialer upload process to next level of execution. The support from their executives is commendable. ### 3. Best CRM tool in market. **Rating:** 5.0/5.0 stars **Reviewed by:** Navneet K. | Site Head, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** October 17, 2024 **What do you like best about ClearTouch Operator?** The finest CRM program on the market is affordable, has exceptional customer support, and allows reports to be modified as needed, easy to read details on dashboard. **What do you dislike about ClearTouch Operator?** SOP cannot be added with a screenshot, but perhaps this feature will be available soon. **What problems is ClearTouch Operator solving and how is that benefiting you?** Level 1 leaders may quickly retrieve call center reports in dashboard style with a single click because they are automated and don't require MIS or personnel to create them. ### 4. Real time reporting, Tracking agent performance, Conversions and sales metrics **Rating:** 5.0/5.0 stars **Reviewed by:** Jitendra Prasad D. | Operations Manager, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 04, 2024 **What do you like best about ClearTouch Operator?** The Clear touch team provides prompt support whenever you encounter issue or want to implement new features. And it is friendly use, and Easily integration. **What do you dislike about ClearTouch Operator?** Good service provider and there are no minus points **What problems is ClearTouch Operator solving and how is that benefiting you?** We have been working for the last 3 years and have implemented many things with the cooperation of the Clear touch team. ### 5. Excellent Service and Coordination **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 20, 2024 **What do you like best about ClearTouch Operator?** Clear Touch is more friendly to take Our requirements and Especially like their turn around time which is very fast & quick to action **What do you dislike about ClearTouch Operator?** More Technology Enhancement can be done, like Post call audit, call analysis etc. **What problems is ClearTouch Operator solving and how is that benefiting you?** Clear touch has solved Our Problem of CC in Multiple locations with Multilingual languages, it's very easy for a Plug and Play Contact Centres, I am actually using the services for 3 kinds of business. ### 6. Best platform **Rating:** 5.0/5.0 stars **Reviewed by:** Rupesh K. | Executive-customer support, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 18, 2024 **What do you like best about ClearTouch Operator?** Simple, informative and best platform. Very convenient platform. Loved it. **What do you dislike about ClearTouch Operator?** All things are good. No dislike, all are good. **What problems is ClearTouch Operator solving and how is that benefiting you?** Taking calls and documentation ### 7. Amazing & Reliant Cloud-Based Call Center Solution ! **Rating:** 5.0/5.0 stars **Reviewed by:** Amar H. | Chief Technology Officer, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 23, 2024 **What do you like best about ClearTouch Operator?** User Friendly Software, Uptime & Production Support Services ! **What do you dislike about ClearTouch Operator?** May be Dashboard or Main page view can be moderized. **What problems is ClearTouch Operator solving and how is that benefiting you?** CC Solution has streamlined process and functionalities to support the business users with call recording facilty that can be retained as backup. ### 8. good **Rating:** 4.5/5.0 stars **Reviewed by:** Jagadeeswari M. | Team Lead, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 25, 2024 **What do you like best about ClearTouch Operator?** Quick Response from TCN employees. Client friendly **What do you dislike about ClearTouch Operator?** Could have more options like monitoring AHT, Break by the callers Asking login credentials twice to login. **What problems is ClearTouch Operator solving and how is that benefiting you?** Able to get the reports on a daily basis Call back schedule options Connectivity ### 9. Best Dialler **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 27, 2024 **What do you like best about ClearTouch Operator?** TCN is a cloud-based technology which is adaptable to fulfill all of our call center requirements. Seamless integration, a wonderful product with a wealth of features that are always being updated - all in one spot. Supervisors may easily monitor agent status, reports, analytics, and recordings. **What do you dislike about ClearTouch Operator?** More progress is required in speech recognition and HQM. **What problems is ClearTouch Operator solving and how is that benefiting you?** Helpful in integration - [View ClearTouch Operator pricing details and edition comparison](https://www.g2.com/products/cleartouch-operator/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-22+14%3A59%3A06+-0500&secure%5Bsession_id%5D=ce39c249-6244-4546-bd6c-8a6c2132e05d&secure%5Btoken%5D=bc7cc5ba7fba439d90d9673bfd398b6dbaa686655d1c26144d5746af27ab09ad&format=llm_user) ## ClearTouch Operator Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Channels** - Voice - Social - Live Chat - Mobile SMS - Email **Customer Support** - Text - Speech - Knowledge Base - Knowledge Base Management **Generative AI** - AI Text-to-Speech - Generative AI **Functions** - Call Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data - Predictive Dialer - Automated Routing - Real-Time Analytics - Reporting/Analytics **Automation** - Ticket Resolution - Customization - Intelligent Routing - Customizable Templates **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Computer Telephony Integration **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment - Callback Scheduling - Activity Dashboard - Call Reporting **Artificial Intelligence** - Learning - Language - Conversational AI - Generative AI **Additional Functionality** - API - Alerts/Notifications - Call Transfer - Data Import/Export - Call Scripting - Interaction Tracking - Collaboration Tools - Call Monitoring - Customizable Reports - Contact Management - Activity Tracking - Automatic Call Distribution - Contact Database - Chatbot - Call Center Management - Performance Management - Call Tracking - CRM - Reporting & Statistics - Quality Management - Agent Interface - Queue Management - Customer History - Voice Mail - Monitoring - Call List Management - Chat/Messaging - Workforce Management - Campaign Management - AI Copilot - Email Management - Caller ID - Multi-Channel Communication - Real-Time Monitoring **Additional Functionality** - Workflow Management - Interaction Tracking - Alerts/Notifications - Single Sign On - Self Service Portal - Real-Time Analytics - Customer Database - Client Portal - Inventory Management - Tagging - Configurable Workflow - Customer History - Surveys & Feedback - Support Ticket Management - Service Level Agreement (SLA) Management - Widgets - Search/Filter - Chatbot - Email Templates - Activity Tracking - Feedback Management - Real-Time Data - API - Reporting/Analytics - Event Triggered Actions - Website Integration - Help Desk Management - Call Center Management - Queue Management - SSL Security - Social Media Integration - CRM - Chat/Messaging - Live Chat - AI Copilot - Customizable Reports - Email Management - Customizable Branding - Reporting & Statistics - Real-Time Notifications - Access Controls/Permissions - Customizable Forms - Customer Communication - Activity Dashboard - Third-Party Integrations - Customizable Fields - Multi-Channel Communication - Application Management - Communication Management - Role-Based Permissions ## Top ClearTouch Operator Alternatives - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (7,873 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,509 reviews) - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) - 4.3/5.0 (1,604 reviews)