ClearTouch Operator Reviews & Product Details

Cleartouch provides good enhancements such as

1. Manual, Progressive dialing

2. Real time agent to customer connection through Agent c2c API

3. Real time Reverse Feedback consumption on all the cases uploaded or sent to Cleartouch Review collected by and hosted on G2.com.

While their dialing is good , below are the following factors where they can be better

1. Solutions provided on the API part can be much better.

2. It takes too much of time for them to comeback on the enhancements or new requirements raised by the consumer. Review collected by and hosted on G2.com.

Cleartouch Operator is one of the major competitors among dialer automation tools nationwide. One of their most favored features is the Lead Management System (LMS), which significantly reduces the manual effort required for uploading data. This feature is very ease to use & integratre.

And their customer support is much appreciatable thing. Review collected by and hosted on G2.com.

The disliking feature of them is their back office panel could be more effective in terms of features. Review collected by and hosted on G2.com.

The finest CRM program on the market is affordable, has exceptional customer support, and allows reports to be modified as needed, easy to read detials on dashboard. Review collected by and hosted on G2.com.

SOP cannot be added with a screenshot, but perhaps this feature will be available soon. Review collected by and hosted on G2.com.

The Clear touch team provides prompt support whenever you encounter issue or want to implement new features.And it is friendly use , and Easily integration. Review collected by and hosted on G2.com.

Good service provider and their is no minus points Review collected by and hosted on G2.com.

Clear Touch is more friednly to take Our requirements and Especially like their turn around time which is very fast & quick to action Review collected by and hosted on G2.com.

More Technology Enhancement can be done , like Post call audit , call analysis etc.. Review collected by and hosted on G2.com.

Simple,imformatic and best platform.Very convientint platform.loved it Review collected by and hosted on G2.com.

All things are good .No dislike all are good Review collected by and hosted on G2.com.

User Friendly Software, Uptime & Production Support Services ! Review collected by and hosted on G2.com.

May be Dashboard or Main page view can be moderized. Review collected by and hosted on G2.com.

Quick Response from TCN employees.

Client friendly Review collected by and hosted on G2.com.

Could have more options like monitoring AHT, Break by the callers

Asking login credentials twice to login. Review collected by and hosted on G2.com.

TCN is a cloud-based technology which is adaptable to fulfill all of our call center requirements. Seamless integration, a wonderful product with a wealth of features that are always being updated - all in one spot. Supervisors may easily monitor agent status, reports, analytics, and recordings. Review collected by and hosted on G2.com.

More progress is required in speech recognition and HQM. Review collected by and hosted on G2.com.