Email Tracking for Zendesk is an indispensable add-on for optimizing email communication and enhancing customer support within Zendesk Support. This app is designed by GrowthDot to track email opens and get a clear understanding of the company's open and reply rates.
Key Features:
- Tracking Receipts:
Track email opens with precision, creating read receipts with the exact time and date, allowing users to know when their emails have been opened. Gain insights into the frequency of email opens and the devices used for opening.
- Desktop Notifications:
Stay informed with desktop notifications about reading emails, enabling instant follow-ups, and decreasing ticket resolution time to enhance customer satisfaction. Notifications can be easily turned off when needed.
- Link Tracking:
Advanced link tracking functionality provides additional insights into link opening activities, allowing users to monitor link engagement and receive internal notifications with precise time information.
- Best Time Suggestions:
Leverage insights from email opens and customer replies to receive suggestions on the best time to send replies, displayed directly in the ticket sidebar for quick reference.
- GDPR Compliance:
Ensure compliance with GDPR regulations by easily toggling off email tracking for recipients in the European Union, providing a seamless and privacy-conscious experience for users and customers.
- Custom Ticket Fields:
Email Tracking creates custom ticket fields, automatically updated to reflect the email status, enabling users to segment customers based on their email interaction and prioritize follow-up efforts.
- Detailed Analysis and Reporting:
Dive deep into the performance of email tracking with detailed reports, analyzing the effectiveness of macros, triggers, individual agents, agent groups, and more. All reports are downloadable in CSV format for further analysis.
Email Tracking also integrates with Freshdesk.
Seller
GrowthDotLanguages Supported
Czech, Danish, German, English, French, Italian, Latvian, Dutch, Norwegian, Portuguese, Spanish
Product Description
Email Tracking is a Zendesk add-on that allows checking if and when one's emails were opened. The plugin automatically assigns tags and updates custom fields in tickets that were opened. As a result, users can create identify tickets that need a follow-up in a matter of seconds.
Email Trackings adds a ticket sidebar with the timeline of ticket opens, including the device from which it was read. Users can set real-time notifications and automatic follow-ups for unopened tickets. The statistics page allows analyzing the performance of specific agents/groups, and even macros or triggers.
The app is also GDPR and CCPA compliant.
Overview by
John Barnaby (Growthdot Marketing Manager)
