--- title: Email Tracking Reviews meta\_title: 'Email Tracking Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter reviews by the users' company size, role or industry to find out how Email Tracking works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 3 scale: '5' date\_modified: '2026-07-17' parent\_category: name: Sales Acceleration url: https://www.g2.com/categories/sales-acceleration --- # Email Tracking Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Email Tracking but has limited features. Are you part of the Email Tracking team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Email Tracking for Zendesk is an indispensable add-on for optimizing email communication and enhancing customer support within Zendesk Support. This app is designed by GrowthDot to track email opens and get a clear understanding of the company's open and reply rates. Key Features: - Tracking Receipts: Track email opens with precision, creating read receipts with the exact time and date, allowing users to know when their emails have been opened. Gain insights into the frequency of email opens and the devices used for opening. - Desktop Notifications: Stay informed with desktop notifications about reading emails, enabling instant follow-ups, and decreasing ticket resolution time to enhance customer satisfaction. Notifications can be easily turned off when needed. - Link Tracking: Advanced link tracking functionality provides additional insights into link opening activities, allowing users to monitor link engagement and receive internal notifications with precise time information. - Best Time Suggestions: Leverage insights from email opens and customer replies to receive suggestions on the best time to send replies, displayed directly in the ticket sidebar for quick reference. - GDPR Compliance: Ensure compliance with GDPR regulations by easily toggling off email tracking for recipients in the European Union, providing a seamless and privacy-conscious experience for users and customers. - Custom Ticket Fields: Email Tracking creates custom ticket fields, automatically updated to reflect the email status, enabling users to segment customers based on their email interaction and prioritize follow-up efforts. - Detailed Analysis and Reporting: Dive deep into the performance of email tracking with detailed reports, analyzing the effectiveness of macros, triggers, individual agents, agent groups, and more. All reports are downloadable in CSV format for further analysis. Email Tracking also integrates with Freshdesk. * * * Seller [GrowthDot](https://www.g2.com/sellers/growthdot) Discussions [Email Tracking Community](https://www.g2.com/products/email-tracking/discuss) Languages Supported Czech, Danish, German, English, French, Italian, Latvian, Dutch, Norwegian, Portuguese, Spanish Overview by John Barnaby (Growthdot Marketing Manager) Show More ## Pricing Pricing provided by Email Tracking. ### Lite $2.00 1 Agent Per Month ### Pro $3.00 1 Agent Per Month [ View More Pricing Information ](https://www.g2.com/products/email-tracking/pricing) ## Top-Rated Alternatives [ ![Agentforce Sales (formerly Salesforce Sales Cloud)](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Agentforce Sales (formerly Salesforce Sales Cloud)") Agentforce Sales (formerly Salesforce Sales Cloud) 4.4/5(25,874) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) [ ![HubSpot Sales Hub](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "HubSpot Sales Hub") HubSpot Sales Hub 4.4/5(13,907) ](https://www.g2.com/products/hubspot-sales-hub/reviews) [ ![Apollo.io](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Apollo.io") Apollo.io 4.7/5(9,731) ](https://www.g2.com/products/apollo-io/reviews) [ View All Alternatives ](https://www.g2.com/products/email-tracking/competitors/alternatives) ## Email Tracking Integrations (1) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zendesk for Customer Service ](https://www.g2.com/products/zendesk-for-customer-service/reviews) Show More ![Rute A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rute A.") RA Rute A. Customer Success Coordinator Mid-Market (51-1000 emp.) 9/17/2025 "Very useful tool, great customer support" 5/5 What do you like best about Email Tracking? It's a user-friendly tool that effectively tracks our communications. Review collected by and hosted on G2.com. What do you dislike about Email Tracking? There are no proactive alerts for app failures. It took me about 15 days to realize it was malfunctioning. Review collected by and hosted on G2.com. What problems is Email Tracking solving and how is that benefiting you? It helps us ensure our customers receive all customer support messages. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Samar A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Samar A.") SA Samar A. Manager Data Center Enterprise (\> 1000 emp.) 10/30/2024 "Email Confirmation" 4/5 What do you like best about Email Tracking? enables you to gain a better understanding of your audience by telling you more about the types of emails they're most likely to interact with Review collected by and hosted on G2.com. What do you dislike about Email Tracking? racking email open rates negatively affects deliverability Review collected by and hosted on G2.com. What problems is Email Tracking solving and how is that benefiting you? you can see which customers / Employee have opened your emails and when they opened them Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Mohsin S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mohsin S.") MS Mohsin S. Electrical Engineer Electrical/Electronic Manufacturing Small-Business (50 or fewer emp.) 11/6/2024 "As a regular user" 4.5/5 What do you like best about Email Tracking? It is the best tool for Email and insights. We can record emails and check if they are open or not. The best part is that we can use it for free. Highly recommended for everyone. Review collected by and hosted on G2.com. What do you dislike about Email Tracking? It might be a privacy risk, and not sure about it. Review collected by and hosted on G2.com. What problems is Email Tracking solving and how is that benefiting you? It help us to keep track recod of the emails that we have sent and we can improve our strategy and get more sales Review collected by and hosted on G2.com. 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