--- title: Zoom Phone Reviews meta\_title: 'Zoom Phone Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 2671 reviews by the users' company size, role or industry to find out how Zoom Phone works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 2671 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Zoom Phone Reviews & Product Details Visit Website The AI-first cloud phone system built for modern work. Zoom Phone brings reliable calling, collaboration, and AI together in one simple app that keeps teams connected, from wherever they work. With AI Companion included, teams get instant summaries, prioritized voicemails, and actionable next steps to stay productive without the busywork. Built on Zoom’s trusted platform, Zoom Phone delivers 99.999% uptime, global coverage in 49+ countries, and flexible Bring Your Own Carrier (BYOC) options. Compliance is built-in, including HIPAA, GDPR, and FedRAMP. AI-first highlights: AI Concierge\* Real-time and post-call summaries Voicemail prioritization and task extraction Ask AI Companion for instant answers during or after calls Team SMS summaries in Power Pack\* Zoom Phone connects your teams and your customers in one seamless, AI-first experience. \*Available for an add-on cost. * * * Product Website Zoom Phone Seller [Zoom](https://www.g2.com/sellers/zoom-a5000ea1-6d30-4ab4-b591-20723189ac97) Discussions [Zoom Phone Community](https://www.g2.com/products/zoom-zoom-phone/discuss) Solution Type Best-of-Breed Overview by Camille Shortridge (Customer Advocacy @ Zoom / Bilingual) Show More ## Pricing Pricing provided by Zoom Phone. ### US & Canada Unlimited $15.00 1 License Per Month [ View More Pricing Information ](https://www.g2.com/products/zoom-zoom-phone/pricing) Zoom Solutions (1) See how Zoom products can work together to solve real problems. [ ![Solution Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Solution Avatar Image") Tools in an AI-first work platform SolutionBy Zoom ](/sellers/zoom-a5000ea1-6d30-4ab4-b591-20723189ac97/solutions/tools-in-an-ai-first-work-platform) Show More ## Zoom Phone Integrations (21) What do users say about integrations? Verified by Zoom Phone [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Sales (formerly Salesforce Sales Cloud) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Calendly ](https://www.g2.com/products/calendly/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Ads ](https://www.g2.com/products/google-ads/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Translate ](https://www.g2.com/products/google-translate/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Workspace ](https://www.g2.com/products/google-workspace/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") GTM Workspace - Powered by ZoomInfo ](https://www.g2.com/products/gtm-workspace-powered-by-zoominfo/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HelpDesk ](https://www.g2.com/products/helpdesk/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HubSpot Marketing Hub ](https://www.g2.com/products/hubspot-marketing-hub/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") macOS Sierra ](https://www.g2.com/products/apple-macos-sierra/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft 365 ](https://www.g2.com/products/microsoft365/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Entra ID ](https://www.g2.com/products/microsoft-entra-id/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft OneDrive for Business ](https://www.g2.com/products/microsoft-onedrive-for-business/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Outlook ](https://www.g2.com/products/microsoft-outlook/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Teams ](https://www.g2.com/products/microsoft-teams/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Outreach ](https://www.g2.com/products/outreach/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Revenue Hub ](https://www.g2.com/products/revenue-hub/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce Agentforce ](https://www.g2.com/products/salesforce-agentforce/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoom Events and Webinars ](https://www.g2.com/products/zoom-events-and-webinars/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoom Phone ](https://www.g2.com/products/zoom-zoom-phone/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoom Workplace ](https://www.g2.com/products/zoom-workplace/reviews) Show More ![Muhibuddin S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Muhibuddin S.") MS Muhibuddin S. Associate Small-Business (50 or fewer emp.) 12/17/2025 "Instant Escalation with Seamless Integration" 4.5/5 What do you like best about Zoom Phone? I really like how Zoom Phone allows me to instantly escalate a phone call into a full Zoom video meeting or a team chat without any interruption. It's great for keeping things within the Zoom platform. The way it streamlines workflows and improves collaboration is really valuable to me, and I appreciate not having to end the initial phone call to switch modes. Also, its easy-to-navigate interface and the color combination offers a fresh start, looking better than Microsoft Teams. Plus, getting started was super quick, too, just taking a few seconds. Review collected by and hosted on G2.com. What do you dislike about Zoom Phone? A specific issue mentioned by some users is that the mobile app can drain their phone's battery when running location services for emergency calling purposes. Review collected by and hosted on G2.com. What problems is Zoom Phone solving and how is that benefiting you? Zoom Phone connects fast and allows screen sharing for document viewing. I can escalate calls to video meetings or chats seamlessly, which enhances collaboration and streamlines workflows. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Abhishek B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Abhishek B.") AB Abhishek B. GRC Intern (Governance, Risk and Compliance in Security) Small-Business (50 or fewer emp.) 5/25/2023 "Zoom Review" 5/5 What do you like best about Zoom Phone? The notes feature is useful as it helps to share notes. The filters and video backgrounds are quite diverse and look great. Review collected by and hosted on G2.com. What do you dislike about Zoom Phone? Yes, the timer feature along with music should be available soon Review collected by and hosted on G2.com. What problems is Zoom Phone solving and how is that benefiting you? I was looking for an app to video stream my meetings, and zoom was the best app I found, along with great features to control the meeting, including "mute all", "make co-host" and other features. Review collected by and hosted on G2.com. Show More 3/3/2026 Current UserValidated ReviewerSource: Organic VT Vincent T. Corporate Systems Engineer Enterprise (\> 1000 emp.) 3/24/2026 "Zoom Phone Keeps Meetings, Workspace, and Calling in One App" 5/5 What do you like best about Zoom Phone? I love how zoom phone is on the same app as our zoom meetings and work space set up. It reduces the need for vendors in our environment. Review collected by and hosted on G2.com. What do you dislike about Zoom Phone? Nothing so far. It's been pretty good. It gives a lot of options for SPAM calls. Review collected by and hosted on G2.com. What problems is Zoom Phone solving and how is that benefiting you? We are trying to reduce the number of vendors in our environment. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite NS Nandhakumar S. Quality Automation Specialist Information Technology and Services Enterprise (\> 1000 emp.) 12/10/2025 "Seamless Communication with Zoom Phone's Unified Platform" 4.5/5 What do you like best about Zoom Phone? Zoom Phone stands out for its seamless integration with Zoom Meetings and Chat, delivering a unified communication experience. It offers crystal-clear call quality, robust reliability, and advanced features like voicemail transcription and call routing, all while simplifying management through an intuitive, cloud-based platform. Review collected by and hosted on G2.com. What do you dislike about Zoom Phone? Zoom Phone can feel limited for businesses needing advanced call center features or deep CRM integrations. Some users report occasional latency and call drops in low-bandwidth environments. Additionally, international calling costs and certain premium features may require extra subscriptions, increasing overall expenses. Review collected by and hosted on G2.com. What problems is Zoom Phone solving and how is that benefiting you? Zoom Phone solves fragmented communication by unifying voice, video, and messaging in one platform. This boosts productivity, simplifies management, and reduces costs. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Neeraj K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Neeraj K.") NK Neeraj K. Transcriptionist Small-Business (50 or fewer emp.) 9/13/2025 "Reliable All-in-One Communication, With Room for Simplicity" 5/5 What do you like best about Zoom Phone? I appreciate that Zoom Phone is simple to use and seamlessly integrates with Zoom Meetings and Chat. It provides a call, message, and video all in one platform, which saves time and keeps things organized. The call quality is also solid, and aspects such as call forwarding, voicemail transcription, and mobility features make it convenient for both work and personal purposes. Review collected by and hosted on G2.com. What do you dislike about Zoom Phone? I don't like that Zoom Phone feels at times complicated to install for new users, and some of the more advanced features feel like they take additional setup or come with additional cost. Additionally, call quality can sometimes rely on internet stability, which isn't always consistent. Review collected by and hosted on G2.com. What problems is Zoom Phone solving and how is that benefiting you? Zoom Phone is addressing the issue of having to manage several communication tools by integrating calls, video, and messaging into a single platform. This keeps me organized, decreases app-switching, and allows me to easily reach out to colleagues or clients anywhere, which enhances productivity and saves time. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in E-Learning](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in E-Learning") CE Verified User in E-Learning Small-Business (50 or fewer emp.) 8/29/2022 "Zoom is an ideal way to collaborate with clients." 5/5 What do you like best about Zoom Phone? I like the way the initial set up process has improved. I feel safe when I use Zoom phone. I like the fact that the dashboard is user friendly. Review collected by and hosted on G2.com. What do you dislike about Zoom Phone? There is nothing that I dislike about the platform. Review collected by and hosted on G2.com. What problems is Zoom Phone solving and how is that benefiting you? Zoom is an excellent platform because I am an online teacher. This platform is easy for even small children to use. It is always user-friendly, and the support staff is excellent. Review collected by and hosted on G2.com. Show More 2/23/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![GooD H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "GooD H.") GH GooD H. 12/23/2025 "Clear Calls, Strong Security, but Battery Drains Fast" 4/5 What do you like best about Zoom Phone? I use Zoom Phone for online conferences and find it easy to use. I like that I can access it from anywhere, and the voice quality is clear from all others. I appreciate its data encryption, which makes me feel secure and worry-free about spam. It gives me confidence in not being hacked. Once I got used to it, the setup felt easier and easier. Review collected by and hosted on G2.com. What do you dislike about Zoom Phone? It is paid, for students like me should be free to use. Yes, it drains battery very fast, need to be improved. Honestly not easy for me in the beginning but later it seems easier and easier. Review collected by and hosted on G2.com. What problems is Zoom Phone solving and how is that benefiting you? I use Zoom Phone for online conferences because it's easy to use, lets me access it from anywhere, and has clear voice quality. The data encryption prevents spam and strengthens security, which I appreciate. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Ayush S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ayush S.") AS Ayush S. Technical Support Engineer Small-Business (50 or fewer emp.) 10/26/2025 "Is zoom phone the future of cloud telephony ?" 4/5 What do you like best about Zoom Phone? It is a tool very useful in telephony calling Industry it brings all the features on one platform. It works on desktop, mobile and desk phones. It integrates with zoom meetings, chat and calendar. It brings calling, meeting and messaging together. Plaform UI is familiar and made according to the people and it is really helpful customer support team. Review collected by and hosted on G2.com. What do you dislike about Zoom Phone? Highly internet connectivity is mandatory if bandwidth drops it affects the calling. Features are limited and pricing for some features needs high pricing to unlock. Review collected by and hosted on G2.com. What problems is Zoom Phone solving and how is that benefiting you? It provides all features such as calling, messaging, calendar all at one platform. Quality of calling is very good in zoom phony. This integrates enhances efficiency and also it is not complex so anyone can use whether technical or non technical person. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![CA Bhuvnesh M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "CA Bhuvnesh M.") CM CA Bhuvnesh M. Accounts & Finance Manager Enterprise (\> 1000 emp.) 12/26/2025 "Saves Time and Costs with Effortless Virtual Meetings" 4.5/5 What do you like best about Zoom Phone? It help me connect with people, now I don't need to meet people physically for meeting which reduced my travel time and meeting cost significantly Review collected by and hosted on G2.com. What do you dislike about Zoom Phone? If it had more features then it would be great because it feels like video call only and not meeting application. Review collected by and hosted on G2.com. What problems is Zoom Phone solving and how is that benefiting you? It help me connect with people, now I don't need to meet people physically for meeting which reduced my travel time and meeting cost significantly. Also I can connect with a lot of people at same time so I don't have to book a venue for meetings Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Mahke M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mahke M.") MM Mahke M. Sales & Marketing Engineer Small-Business (50 or fewer emp.) 2/15/2026 "Seamless Zoom Integration and Easy, Cost-Effective Call Management" 4.5/5 What do you like best about Zoom Phone? seamless integration with Zoom meetings, work from anywhere, easy call management , cost effective for businesess , call recorded good quality. Review collected by and hosted on G2.com. What do you dislike about Zoom Phone? Dependent on the internet, if your connection is weak, calls may drop or sound choppy. Review collected by and hosted on G2.com. What problems is Zoom Phone solving and how is that benefiting you? integrating business calling, messaging, and video meetings all in one platform. You dont need to switch between apps, all communication is in one place , saves time and avoid confusion. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ## Pricing Options Pricing provided by Zoom Phone. ### US & Canada Unlimited $15.00 1 License Per Month ### Pro Plus $18.32 1 User Per Month ### Business Plus $22.49 10 User Per Month [ View More Pricing Information ](https://www.g2.com/products/zoom-zoom-phone/pricing) Zoom Phone Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5a044f239b966cfb1e78660705aaac1e/quo-quo.png "Product Avatar Image") Quo 4.7/5(3,399) [ Compare Now ](https://www.g2.com/compare/quo-quo-vs-zoom-zoom-phone) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0b0744d9d5ca4f29db86a956c2bcc175/nextiva.png "Product Avatar Image") Nextiva 4.5/5(3,619) [ Compare Now ](https://www.g2.com/compare/nextiva-vs-zoom-zoom-phone) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_7cc2ede4a4767cf50c6bf9f259bd9c23/dialpad-connect.png "Product Avatar Image") Dialpad Connect 4.4/5(4,201) [ Compare Now ](https://www.g2.com/compare/dialpad-connect-vs-zoom-zoom-phone) ##### ##### Zoom Phone Features Basic Communication Phone Calls Video Calls Instant Messaging Advanced Features Hold Music Automated Attendants VOiP Number Access Software Pairing Browser Extension Individual Download Platform Basics - VoIP Providers PBX systems, VoIP Softphone Call Management Integrations [ View More Features ](https://www.g2.com/products/zoom-zoom-phone/features) ## Top-Rated Alternatives [ ![Nextiva](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nextiva") Nextiva 4.5/5(3,619) ](https://www.g2.com/products/nextiva/reviews) [ ![Quo](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Quo") Quo 4.7/5(3,399) ](https://www.g2.com/products/quo-quo/reviews) [ ![RingEX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "RingEX") RingEX 4.2/5(1,427) ](https://www.g2.com/products/ringex/reviews) [ View All Alternatives ](https://www.g2.com/products/zoom-zoom-phone/competitors/alternatives) ##### Categories on G2 [VoIP Providers](https://www.g2.com/categories/voip-providers)[Cloud PBX Platforms](https://www.g2.com/categories/cloud-pbx-platforms) ##### Explore More [Best HR analytics software for predictive workforce planning](https://www.g2.com/discussions/what-is-the-best-hr-analytics-software-for-predictive-workforce-planning)[What PR analytics tools handle GDPR-compliant media monitoring for European brands that need to track press coverage without creating data privacy issues?](https://www.g2.com/discussions/what-pr-analytics-tools-handle-gdpr-compliant-media-monitoring-for-european-brands-that-need-to-track-press-coverage-without-creating-data-privacy-issues)[Best AP Automation Software](https://www.g2.com/discussions/best-ap-automation-software-for-accounts-payable) [Which AI chatbot solution works best for 24/7 support?](https://www.g2.com/discussions/which-ai-chatbot-solution-works-best-for-24-7-support)[Top-rated e-merchandising platforms for large retailers](https://www.g2.com/discussions/what-are-the-top-rated-e-merchandising-platforms-for-large-retailers)[Pros and Cons Details](https://www.g2.com/products/zoom-zoom-phone/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)