--- title: Zoom Phone Reviews meta\_title: 'Zoom Phone Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 2671 reviews by the users' company size, role or industry to find out how Zoom Phone works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 2671 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity ---

# Zoom Phone Reviews & Product Details

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The AI-first cloud phone system built for modern work. Zoom Phone brings reliable calling, collaboration, and AI together in one simple app that keeps teams connected, from wherever they work. With AI Companion included, teams get instant summaries, prioritized voicemails, and actionable next steps to stay productive without the busywork. Built on Zoom’s trusted platform, Zoom Phone delivers 99.999% uptime, global coverage in 49+ countries, and flexible Bring Your Own Carrier (BYOC) options. Compliance is built-in, including HIPAA, GDPR, and FedRAMP. AI-first highlights: AI Concierge\* Real-time and post-call summaries Voicemail prioritization and task extraction Ask AI Companion for instant answers during or after calls Team SMS summaries in Power Pack\* Zoom Phone connects your teams and your customers in one seamless, AI-first experience. \*Available for an add-on cost.

* * *

Product Website
Zoom Phone
Seller
[Zoom](https://www.g2.com/sellers/zoom-a5000ea1-6d30-4ab4-b591-20723189ac97)
Discussions
[Zoom Phone Community](https://www.g2.com/products/zoom-zoom-phone/discuss)
Solution Type

Best-of-Breed

Overview by
Camille Shortridge (Customer Advocacy @ Zoom / Bilingual)

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## Pricing

Pricing provided by Zoom Phone.

### US & Canada Unlimited

$15.00

1 License Per Month

[
View More Pricing Information
](https://www.g2.com/products/zoom-zoom-phone/pricing)

Zoom Solutions
(1)

See how Zoom products can work together to solve real problems.

[
 ![Solution Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Solution Avatar Image")

Tools in an AI-first work platform

SolutionBy Zoom

](/sellers/zoom-a5000ea1-6d30-4ab4-b591-20723189ac97/solutions/tools-in-an-ai-first-work-platform)

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## Zoom Phone Integrations
(21)

What do users say about integrations?

Verified by Zoom Phone

[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Agentforce Sales (formerly Salesforce Sales Cloud)

](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Calendly

](https://www.g2.com/products/calendly/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Google Ads

](https://www.g2.com/products/google-ads/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Google Translate

](https://www.g2.com/products/google-translate/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Google Workspace

](https://www.g2.com/products/google-workspace/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

GTM Workspace - Powered by ZoomInfo

](https://www.g2.com/products/gtm-workspace-powered-by-zoominfo/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

HelpDesk

](https://www.g2.com/products/helpdesk/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

HubSpot Marketing Hub

](https://www.g2.com/products/hubspot-marketing-hub/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

macOS Sierra

](https://www.g2.com/products/apple-macos-sierra/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Microsoft 365

](https://www.g2.com/products/microsoft365/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Microsoft Entra ID

](https://www.g2.com/products/microsoft-entra-id/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Microsoft OneDrive for Business

](https://www.g2.com/products/microsoft-onedrive-for-business/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Microsoft Outlook

](https://www.g2.com/products/microsoft-outlook/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Microsoft Teams

](https://www.g2.com/products/microsoft-teams/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Outreach

](https://www.g2.com/products/outreach/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Revenue Hub

](https://www.g2.com/products/revenue-hub/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Salesforce Agentforce

](https://www.g2.com/products/salesforce-agentforce/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Slack

](https://www.g2.com/products/slack/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Zoom Events and Webinars

](https://www.g2.com/products/zoom-events-and-webinars/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Zoom Phone

](https://www.g2.com/products/zoom-zoom-phone/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Zoom Workplace

](https://www.g2.com/products/zoom-workplace/reviews)

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 ![Verified User in Hospitality](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospitality")
AH

Verified User in Hospitality

Enterprise (\> 1000 emp.)

7/22/2025

"Seamless Integration, Excellent Value"

4.5/5

What do you like best about Zoom Phone?

I love how Zoom Phone integrates seamlessly with Zoom Chat and Zoom Rooms, making it easy to use all the features together. The ability to use either the desktop client or mobile client is a great boon. I love being able to switch between devices mid-meeting or mid-call, and the feature that shows others if I'm actively on a call or in a meeting, which has been great for time management and avoiding interruptions. The cost savings compared to our previous service were significant, and management is easier. Also, having everything integrated on one platform with Meetings and Chat was a decisive factor. The initial setup was extremely easy with help onboarding from Zoom support. Review collected by and hosted on G2.com.

What do you dislike about Zoom Phone?

The UI is a bit cumbersome. The Admin Portal is constantly changing and you often have to hunt for settings and features that have moved. Review collected by and hosted on G2.com.

What problems is Zoom Phone solving and how is that benefiting you?

Zoom Phone integrates seamlessly with other Zoom tools, reducing cost and simplifying management on one platform. Device switching during calls and presence display helps with time management and scheduling. It's easy to set up with good support. Review collected by and hosted on G2.com.

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4/21/2026
Validated ReviewerIncentivizedSource: Thank You page

 ![Aditya M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aditya M.")
AM

Aditya M.

I am student

E-Learning

Mid-Market (51-1000 emp.)

1/5/2026

"Crucial Tool for Online Learning with Easy Setup"

4/5

What do you like best about Zoom Phone?

I like that on Zoom Phone we can connect easily. At Zoom, as many as 100 or more can connect, chat, and talk from different places at the same time. A class of 100 students can attend classes online without any problem, which is helpful for studying during the pandemic. It was very easy to set up; you just sign in first from your phone number, add details, and you can schedule meetings. I also use the whiteboard to draw and explain things and the background changer. Review collected by and hosted on G2.com.

What do you dislike about Zoom Phone?

Sometimes it lags or the mic doesn't work properly, and sometimes the image gets blurred. Review collected by and hosted on G2.com.

What problems is Zoom Phone solving and how is that benefiting you?

Zoom Phone helps me attend classes from home during the pandemic, connecting up to 100 students easily. It offers seamless communication, even across different locations. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerIncentivizedSource: G2 invite

 ![Mc C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mc C.")
MC

Mc C.

Executive

1/31/2026

Guest users or non-business users of the software, not included in G2 scores.

"Versatile, Cross-Platform Communication Solution with Room for Improvement"

5/5

What do you like best about Zoom Phone?

I usually use Zoom Phone for attending office meetings and college lectures, and it's really helpful. It's convenient, supporting all platforms like my Mac Mini, Android phone, and even my laptop running Linux Ubuntu, with quite simple access. I really like the UI/UX of the overall software. Some features that I find very useful include recording and virtual backgrounds. The recording feature is particularly helpful because sometimes I can't attend meetings with full focus, especially when traveling, so I can record meetings and go through them again later. The virtual background is also useful when I'm not in a professional setting and don't want to share my personal space. The chat feature is very helpful for my team to share notes and important questions about a topic. Review collected by and hosted on G2.com.

What do you dislike about Zoom Phone?

Sometimes I feel lag during meeting call, and latency and I think if Zoom drop some kind a free AI note taking features in future updates that would be really helpful Review collected by and hosted on G2.com.

What problems is Zoom Phone solving and how is that benefiting you?

I find Zoom Phone convenient across all my devices, with simple access. Recording helps me revisit meetings when I'm traveling, and virtual backgrounds maintain professionalism. Chat enables note-sharing and questions during meetings. Review collected by and hosted on G2.com.

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Validated ReviewerIncentivizedSource: G2 invite

 ![Smriti S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Smriti S.")
SS

Smriti S.

student

Mid-Market (51-1000 emp.)

11/2/2025

"Seamless Communication, but Costly Add-Ons and Some Call Quality Issues"

4.5/5

What do you like best about Zoom Phone?

The most helpful aspect of Zoom Phone is allowing users to seamlessly switch between phone calls, video meetings, and chat within a single application. Its upsides include features like voicemail transcription, secure high-definition audio, simple deployment for remote work, and global calling capabilities. It is also easy to integrate with other business tools, making it a comprehensive solution for modern communication. Review collected by and hosted on G2.com.

What do you dislike about Zoom Phone?

The least helpful aspects include potential issues with call quality due to internet dependency, a lack of advanced call management features compared to some competitors, and the high cost of add-ons like international calling. Other downsides can be inconsistent user experience across devices, and the fact that its full functionality is best suited for businesses already committed to the Zoom ecosystem. Review collected by and hosted on G2.com.

What problems is Zoom Phone solving and how is that benefiting you?

Zoom Phone provides a flexible, integrated, and scalable cloud-based communication system that replaces outdated, expensive, and inflexible legacy phone systems.It allows users to make and receive business calls from anywhere, using a desktop, laptop, tablet, or mobile app, as long as they have an internet connection. Review collected by and hosted on G2.com.

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11/11/2025
Current UserValidated ReviewerIncentivizedSource: G2 invite

 ![afshan a.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "afshan a.")
AA

afshan a.

Technical lead

Enterprise (\> 1000 emp.)

3/29/2026

"Connect Anytime, Anywhere with Teams and Clients Worldwide"

4/5

What do you like best about Zoom Phone?

We can connect anytime anywhere with our teams, clients worlwide without connectivity issue and need not to get any manager approvals for other apps to get in contact with the customers beyond our country Review collected by and hosted on G2.com.

What do you dislike about Zoom Phone?

Everytime we need to logout of zoom phone if we are not in office so that we get out of loop or else we might get an escalation on not answering the customer query. Review collected by and hosted on G2.com.

What problems is Zoom Phone solving and how is that benefiting you?

Its bringing all the customers and teams working together on one platform. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerIncentivizedSource: G2 invite

TS

Tanya S.

Designing Manager

Mid-Market (51-1000 emp.)

11/6/2025

"Seamless Online Meetings Across All Devices"

4.5/5

What do you like best about Zoom Phone?

Zoom call is an internet based calling software which provides multiple calling features in different devices like mobile phones, laptops, PCs etc and it also has audio and video conferencing option with the whole team all together and most interesting part in that all calls are connected online not through traditional numbers. Review collected by and hosted on G2.com.

What do you dislike about Zoom Phone?

One of the major limitation of Zoom phone is that it is not available in all the countries that why we are not able connect with our clients of foreign countries for meetings through video conferencing. Zoom phone is a great tool and work fine like google meet if there is proper internet connection available. Review collected by and hosted on G2.com.

What problems is Zoom Phone solving and how is that benefiting you?

Zoom phone has provided us real time connectivity with our business clients and team in flexible timings. As this software can be accessed from different parts of a countries so having it by our side help us in maintaining better customer support and retention along with more productive daily meetings. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerIncentivizedSource: G2 invite

 ![Tushar B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tushar B.")
TB

Tushar B.

College Student

Mid-Market (51-1000 emp.)

3/24/2026

"Effortless Team Connectivity with Screen Sharing"

4.5/5

What do you like best about Zoom Phone?

I find Zoom Phone to be an easy-to-use app for connecting with my team. The screen sharing feature is really helpful when I need to show something on my phone, like an Excel or Word document, during our meetings. It's been perfect for taking office calls and following up with meetings. The initial setup was very easy and overall everything works perfectly for me. Review collected by and hosted on G2.com.

What do you dislike about Zoom Phone?

Nothing almost everything works fine. It just the free plan has many restrictions but yeah if you get a paid plan then it is flawless Review collected by and hosted on G2.com.

What problems is Zoom Phone solving and how is that benefiting you?

Zoom Phone is easy to use for connecting with my team over video calls, and screen sharing helps me share files like excel or word documents during meetings. Review collected by and hosted on G2.com.

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Validated ReviewerIncentivizedSource: G2 invite

 ![Billy Joe C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Billy Joe C.")
BC

Billy Joe C.

Creative Catalyst

Small-Business (50 or fewer emp.)

5/4/2022

"Making it easy to share my screen"

4.5/5

What do you like best about Zoom Phone?

I've been using this product for a long time and I don't have any significant issues with it. They've kept it working just fine Review collected by and hosted on G2.com.

What do you dislike about Zoom Phone?

We decided to pay for the longer-term service so we absolutely love the lack of a limit. Review collected by and hosted on G2.com.

What problems is Zoom Phone solving and how is that benefiting you?

I use it combined with YouCanBook.me to let anyone that visits our website set up a meeting themselves. The thing that solves is a HUGE amount of back and forth before we can even start talking. It's such a big deal! Review collected by and hosted on G2.com.

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3/15/2026
Current UserValidated ReviewerIncentivizedSource: G2 invite

 ![Ajay R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ajay R.")
AR

Ajay R.

Senior Software Engineer

Industrial Automation

Small-Business (50 or fewer emp.)

1/9/2026

"Seamless Connectivity, Highly Recommended"

5/5

What do you like best about Zoom Phone?

I use Zoom Phone to connect meetings and interact with people and my team, even if they are in another city or country. I like its features such as the camera and microphone that are enabled by default, making it easier for me to interact with others virtually. This is especially helpful during times like when I was in college and when COVID made virtual teaching necessary, as it helped faculties to teach us effectively. Another feature I like is that when I'm on a normal phone call during a meeting, the meeting is put on hold and doesn't automatically end, unlike Google Meet. So others know I'm on another call and can resume the meeting later. The setup of Zoom Phone was very easy; it's user-friendly and smooth, and I didn't encounter any challenges. Review collected by and hosted on G2.com.

What do you dislike about Zoom Phone?

I don't have anything to dislike in zoom Review collected by and hosted on G2.com.

What problems is Zoom Phone solving and how is that benefiting you?

I use Zoom Phone to connect with people virtually, which is essential, especially during college and COVID times. It holds calls without dropping them, making it smooth to resume. I love interacting with people from different locations through its default features like the camera and microphone. Review collected by and hosted on G2.com.

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Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconValidated ReviewerIncentivizedSource: G2 invite

 ![Vicky V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vicky V.")
VV

Vicky V.

Education Management

1/7/2026

"Revolutionized Business Calls with Seamless Integration"

4.5/5

What do you like best about Zoom Phone?

I like how Zoom Phone is really helpful for working remotely, as I can make and receive work calls directly on my laptop. Sagar uses the mobile app to stay connected when he's out of the office, which is convenient. My favorite part is the simple interface because it looks just like the normal Zoom app I use for meetings, so I didn't have to learn a new system. The audio quality is usually better than my cellular reception, which gives me more confidence talking to important customers knowing they can hear me clearly. It also saves us a lot of money compared to our old landline provider. Setting it up was pretty straightforward with the intuitive admin portal, allowing me to assign numbers quickly. I love the Google Calendar integration for dialing numbers directly from my schedule without copying and pasting. Connecting it to our Slack channel to get instant missed call notifications is super useful. Overall, it saves us money and makes remote work easier since we don’t need desk phones. Review collected by and hosted on G2.com.

What do you dislike about Zoom Phone?

Sometimes it gets really annoying when the app doesn't sync perfectly, so my phone keeps ringing for a few seconds even after I have already picked up the call on my laptop. I also feel like the call quality drops pretty quickly if my internet connection isn't super strong. I really wish they would update the app to recognize faster when a call has been answered on another device so it stops ringing immediately, and for the connection issues, they should definitely add a low bandwidth mode that keeps the voice clear even when the wifi drops for a second. Review collected by and hosted on G2.com.

What problems is Zoom Phone solving and how is that benefiting you?

Zoom Phone is my primary business phone system, letting me make and receive work calls on my laptop, preventing me from giving out my personal number. It saves money compared to our old provider, and its simple interface and high audio quality enhance my remote work confidence. Review collected by and hosted on G2.com.

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Validated ReviewerIncentivizedSource: G2 invite

## Pricing Options

Pricing provided by Zoom Phone.

### US & Canada Unlimited

$15.00

1 License Per Month

### Pro Plus

$18.32

1 User Per Month

### Business Plus

$22.49

10 User Per Month

[
View More Pricing Information
](https://www.g2.com/products/zoom-zoom-phone/pricing)

Zoom Phone Comparisons

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##### 
##### Zoom Phone Features

Basic Communication

Phone Calls

Video Calls

Instant Messaging

Advanced Features

Hold Music

Automated Attendants

VOiP Number

Access

Software Pairing

Browser Extension

Individual Download

Platform Basics - VoIP Providers

PBX systems, VoIP Softphone

Call Management

Integrations

[
View More Features
](https://www.g2.com/products/zoom-zoom-phone/features)

## Top-Rated Alternatives

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Nextiva

4.5/5(3,619)

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Quo

4.7/5(3,399)

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RingEX

4.2/5(1,427)

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View All Alternatives
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##### Categories on G2

[VoIP Providers](https://www.g2.com/categories/voip-providers)[Cloud PBX Platforms](https://www.g2.com/categories/cloud-pbx-platforms)

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