--- title: Zoom Phone Reviews meta_title: 'Zoom Phone Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 2671 reviews by the users' company size, role or industry to find out how Zoom Phone works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 2671 scale: '5' date_modified: '2026-08-10' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Zoom Phone Reviews **Vendor:** Zoom **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.6/5.0 **Total Reviews:** 2,671 ## About Zoom Phone The AI-first cloud phone system built for modern work. Zoom Phone brings reliable calling, collaboration, and AI together in one simple app that keeps teams connected, from wherever they work. With AI Companion included, teams get instant summaries, prioritized voicemails, and actionable next steps to stay productive without the busywork. Built on Zoom’s trusted platform, Zoom Phone delivers 99.999% uptime, global coverage in 49+ countries, and flexible Bring Your Own Carrier (BYOC) options. Compliance is built-in, including HIPAA, GDPR, and FedRAMP. AI-first highlights: AI Concierge\* Real-time and post-call summaries Voicemail prioritization and task extraction Ask AI Companion for instant answers during or after calls Team SMS summaries in Power Pack\* Zoom Phone connects your teams and your customers in one seamless, AI-first experience. \*Available for an add-on cost. ## Zoom Phone Pros & Cons **What users like:** - Users appreciate the **intuitive interface** of Zoom Phone, making meetings and calls seamless across all devices. (1226 reviews) - Users value the **video conferencing quality** of Zoom Phone, enhancing communication and connection across timezones. (616 reviews) - Users value the **reliable call quality** of Zoom Phone, enhancing communication efficiency and supporting remote work seamlessly. (594 reviews) - Users value the **easy communication** facilitated by Zoom Phone, ensuring seamless connectivity with their teams anywhere. (498 reviews) - Users love the **excellent video quality** of Zoom Phone, enhancing their meeting experiences with clarity and ease. (410 reviews) - Users appreciate the **seamless integration and automation features** of Zoom Phone, enhancing productivity and user experience. (402 reviews) - Intuitive (374 reviews) - Screen Sharing (335 reviews) - Communication (328 reviews) - Easy Setup (319 reviews) **What users dislike:** - Users find some **limited features** in Zoom Phone, particularly in advanced calling options and international texting. (305 reviews) - Users express frustration with the **intrusive AI features** of Zoom Phone, feeling it negatively impacts their experience. (278 reviews) - Users experience frequent **meeting issues** such as lags and connection problems, particularly on the mobile app. (232 reviews) - Users report **missing features** in Zoom Phone, facing challenges with support, reporting, and feature management after updates. (202 reviews) - Users face frequent **connection issues** with Zoom Phone, leading to dropped calls and difficulties during meetings. (176 reviews) - Users often face **call issues** with delays and disconnects, affecting communication and performance quality. (172 reviews) - Expensive (162 reviews) - Internet Dependency (137 reviews) - Audio Problems (126 reviews) - Audio Issues (123 reviews) ## Zoom Phone Reviews ### 1. Fast and easy to access **Rating:** 5.0/5.0 stars **Reviewed by:** Malin Y. | Elite Pro- Life Planner , Insurance, Mid-Market (51-1000 emp.) **Reviewed Date:** July 13, 2025 **What do you like best about Zoom Phone?** Fast loging in and easy to use and many functions **What do you dislike about Zoom Phone?** Basic plan is a bit more expensive for individual **What problems is Zoom Phone solving and how is that benefiting you?** Save time for joining a meeting ### 2. Good at what it does **Rating:** 3.5/5.0 stars **Reviewed by:** Nathan W. | Senior System Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** May 30, 2025 **What do you like best about Zoom Phone?** Ability for a phone number to call in makes it easy to support when accessing from lan lines without internet connection. **What do you dislike about Zoom Phone?** There could be better smoothing of data to prevent the robotic sounds of people on low cell coverage areas. Or a an audible warning to someone that they have low signal and their audio is being impacted **What problems is Zoom Phone solving and how is that benefiting you?** Video conferencing is a lot of what is done. Even when the meeting is in person it allows for quick and easy screen sharing without a ton of extra equipment. ### 3. Zoom Phone **Rating:** 4.5/5.0 stars **Reviewed by:** Tony O. | DENTIST, Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2025 **What do you like best about Zoom Phone?** Allows portability of taking/making Zoom calls from anywhere, no different to use Zoom Phone from using Zoom on a laptop, just more convenient when you are out and about **What do you dislike about Zoom Phone?** Did not experience any appreciable difference from using Zoom on laptop computer **What problems is Zoom Phone solving and how is that benefiting you?** Portability and greater flexibility in arranging meetings ### 4. Zoom Workplace is an excellent collaboration platform **Rating:** 4.5/5.0 stars **Reviewed by:** Jeana D. | Accounting Manager, Higher Education, Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2019 **What do you like best about Zoom Phone?** Ease of useZoom Workplace offers high-quality video and audio, making it ideal for seamless meetings, even with large groups. It also integrates well with popular tools like Google Drive, Dropbox, and Microsoft Office, enhancing productivity. The platform supports a variety of features such as virtual whiteboards, breakout rooms, and file sharing, which are great for collaboration. Zoom’s interface is intuitive, making it easy for users to navigate, and it works smoothly across desktop and mobile devices. Additionally, Zoom is known for its reliability, scalability, and strong security, including encryption and compliance with industry standards., ability to have multiple people on call, ease of planning **What do you dislike about Zoom Phone?** Nothing that I dislike about this proThe free plan has limitations, such as a 40-minute cap on meetings, which may not be sufficient for more extensive sessions. While the platform offers powerful features, the wide range of options can be overwhelming for new users unfamiliar with video conferencing tools. Some users may also find that advanced features are available only on higher-tier paid plans, which could increase costs for growing teams.duct **What problems is Zoom Phone solving and how is that benefiting you?** Zoom Workplace addresses the challenge of connecting teams that are working remotely or across different locations by providing high-quality video conferencing, real-time messaging, and seamless file sharing, all in one platform. Whether you're working from home, in the office, or on the go, Zoom provides a consistent experience across devices, allowing you to stay connected and engaged with your team from anywhere. ### 5. Zoom Workplace **Rating:** 5.0/5.0 stars **Reviewed by:** Vishwa S. | Team Lead - IT, Mid-Market (51-1000 emp.) **Reviewed Date:** March 04, 2025 **What do you like best about Zoom Phone?** Zoom is good for business and lots of features like phone call, video call chat file sharing also we can share remote. The Zoom phone application is of good quality and very easy to use, as well as to implement and integrate. and also good customer care support. And, I also use it every day. **What do you dislike about Zoom Phone?** I dislike Zoom because if my number is marked as spam, there is no solution from zoom. **What problems is Zoom Phone solving and how is that benefiting you?** Sometimes we have faced phone call connecting issues and it resolved after the update zoom application. ### 6. Everyone knows ZOOM **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2022 **What do you like best about Zoom Phone?** New AI features for the overall Zoom Suite are nice, interface is still easy to use **What do you dislike about Zoom Phone?** I haven’t needed to get into the weeds when I used Zoom phone so basic functionality was all there **What problems is Zoom Phone solving and how is that benefiting you?** Allows me to schedule meetings and webinars, share my screen for presentations ### 7. Love the features of Zoom Workplace with adjustments **Rating:** 3.5/5.0 stars **Reviewed by:** Giovanni S. | IT Manager, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** November 26, 2024 **What do you like best about Zoom Phone?** I enjoy how easy it is to integrate Zoom into both our IDP, Email provider and multiple other applications. It makes it so easy to not only work in an easy flow but even better to automate the application for our team members **What do you dislike about Zoom Phone?** What I am not a fan of is the the response time of the support team or various issues with the billing department. We have had to contact them a few times regarding features that we are missing/paying for. **What problems is Zoom Phone solving and how is that benefiting you?** We were able to not only utilize zoom as our video conferencing software but we are now using it as our Customer Support VOIP number. It allowed me to set up the flows smoothly from beginning to end for the customers to our customer support team. One bill, one vendor, love it. ### 8. Slick Video Conferencing Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Shannen S. | Life & Health Broker, Insurance, Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2025 **What do you like best about Zoom Phone?** Zoom Workplace has made working remotely with teams a very smooth process. I highly recommend Zoom Workplace for meetings with other worksite teams or prospective clients. The platform is incredibly user-friendly and easy to navigate and set up. My daily need to connect with stationed staff or clients is fully met with this service. Zoom Workplace has responsive customer support for any trouble and integrates with other applications such as calendars for scheduling. **What do you dislike about Zoom Phone?** Zoom can be frustrating when attempting to mute or unmute the microphone, however, it is a user experience issue rather than a software problem. **What problems is Zoom Phone solving and how is that benefiting you?** Zoom Workplace solves meeting with clients face-to-face, remotely. ### 9. I have been lately using WebEx and that's when I miss zoom **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Enterprise (> 1000 emp.) **Reviewed Date:** January 21, 2022 **What do you like best about Zoom Phone?** My organisation currently used webex but sometimes Iour customers prefer zoom and I still feel zoom is lighter than webex and most importantly zoom reconnects faster than webex if you loose your internet while on call. **What do you dislike about Zoom Phone?** Zoom has improved a lot since then making new improvements in UI and having additional features. **Recommendations to others considering Zoom Phone:** While dealing online with customers zoom is the best choice **What problems is Zoom Phone solving and how is that benefiting you?** Zoom is great platform to work especially when you are resolving complex customer issues ### 10. Overall it's been a pain free experience. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2025 **What do you like best about Zoom Phone?** The easy use of Desk Phones & Soft Phones (deaktop and phone apps) . Customer service is quick to respond and very helpful. For an every day user, it's easy pick up a call weather it's on a desk phone or the mobile app. Transfering from PC to Mobile is a breeze and all in all, it's easy to use. **What do you dislike about Zoom Phone?** The Admin portal can be tricky to navigate. **What problems is Zoom Phone solving and how is that benefiting you?** Setup, use and billing are profoundly better than other services/providers. ### 11. Switched from Cisco Communication Platform, Never Looked Back **Rating:** 4.0/5.0 stars **Reviewed by:** AJ F. | Systems Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2024 **What do you like best about Zoom Phone?** Integrates phone, meetings, chat and calendar integration in one place. End users find it easy to use on a daily basis. **What do you dislike about Zoom Phone?** It can be difficult to manage updates to the program. **What problems is Zoom Phone solving and how is that benefiting you?** It replaced a full Cisco communications platform and made things easier to use and manage. ### 12. Good **Rating:** 5.0/5.0 stars **Reviewed by:** Vikas G. | Salesforce Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2025 **What do you like best about Zoom Phone?** You can purchase any country number and can docalls **What do you dislike about Zoom Phone?** Nothing is bad Overall a good software to use **What problems is Zoom Phone solving and how is that benefiting you?** I need to call in different countries so i purchase number from here and can use it ### 13. Personal Zoom Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Martin M. | Enterprise Development Representative, Enterprise (> 1000 emp.) **Reviewed Date:** August 17, 2025 **What do you like best about Zoom Phone?** Easy to use and it's continuous improvement. **What do you dislike about Zoom Phone?** If someone returns your call, the number is either hidden or has no information. It makes it difficult to recognize the caller. **What problems is Zoom Phone solving and how is that benefiting you?** Connection. ### 14. Best available solution **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2022 **What do you like best about Zoom Phone?** Prefer to teams but both solutions are pretty seamless now. **What do you dislike about Zoom Phone?** Still works very well. Clean interface. **What problems is Zoom Phone solving and how is that benefiting you?** Streamlines all of our meetings and allows us to connect easily with users who arent overly technically savvy. ### 15. a modern voice solution that fits the pace of the remote work **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** July 24, 2025 **What do you like best about Zoom Phone?** Zoom Phone brings simplicity to business calling. From provisioning numbers to routing rules, everything is so clear, even for a first-time users **What do you dislike about Zoom Phone?** Reporting and analytics could be used with more depth. Also, occasional glitches in the admin portal require refreshes to resolve. **What problems is Zoom Phone solving and how is that benefiting you?** we need a reliable and scable voice solution that supported both office and remote users without the trouble of physical phones. Zoom Phone has given us flexibilty and a single place to manage users and settings ### 16. Zoom is an excellent VoIP Soft Phone Option for Every Business **Rating:** 5.0/5.0 stars **Reviewed by:** Travis B. | Owner, Enterprise (> 1000 emp.) **Reviewed Date:** June 03, 2025 **What do you like best about Zoom Phone?** Phone, Text Messages, Instant Messages, Meetings, Notetakers, **What do you dislike about Zoom Phone?** There is nothing I dislike about Zoom Workplace **What problems is Zoom Phone solving and how is that benefiting you?** Virtual Meetings, Phone Calls, Text Messages, Instant Messaging, Calendars, Great APIs ### 17. Bad experience with no support **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** October 07, 2025 **What do you like best about Zoom Phone?** The only thing good thing about this service is that it lets you believe you can actually make calls. **What do you dislike about Zoom Phone?** Calls don't connect, support doesn't answer. It's a nightmare for a customers. **What problems is Zoom Phone solving and how is that benefiting you?** It is solving nothing as of now. ### 18. Zoom Phone is a useful alternative to another cell phone **Rating:** 4.5/5.0 stars **Reviewed by:** Erik C. | Sr. System Engineer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2025 **What do you like best about Zoom Phone?** Works great when using it through the app on phones and windows devices **What do you dislike about Zoom Phone?** Sometimes the incoming call doesn't always come through **What problems is Zoom Phone solving and how is that benefiting you?** Having a work number and not another cell phone ### 19. Zoom **Rating:** 4.5/5.0 stars **Reviewed by:** Shahid M. | Consultant Control and Risk Management , Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2022 **What do you like best about Zoom Phone?** Newly added AI features to enhance to improve performance. **What do you dislike about Zoom Phone?** Adaptive bandwidth adjustment to improve call quality in poor internet connectivity areas. **What problems is Zoom Phone solving and how is that benefiting you?** Remote teamwork, connectivity and collaboration ### 20. Zoom phone is a great workplace tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Zoom Phone?** The best feature is the ability to make calls and create a video meeting directly from a regular call. Call quality is clear and the app is easy to use. **What do you dislike about Zoom Phone?** Some settings options are not available in the desktop app and require additional log in to the website for configuration. **What problems is Zoom Phone solving and how is that benefiting you?** With VoIP the need for a physical phone is gone. It cuts cost and saves on desk space. ### 21. Fairly useful, with a few flaws **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2025 **What do you like best about Zoom Phone?** User and admin friendly. Very customizable. **What do you dislike about Zoom Phone?** Sometimes licenses are not explained clearly. Phone system and User system should be combined as its not easy to tell if a user is licensed with a phone number without going into both sides when its the same account. Call queues don't quite work on the simultaneous option. **What problems is Zoom Phone solving and how is that benefiting you?** Integration with Microsoft Teams makes it easy for collaboration. ### 22. Get on Zoom **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2022 **What do you like best about Zoom Phone?** Makes it easy to host online video conferences and I love the recording feature, you can always go back to your recordings so that you don't miss a thing. The interface is easy to navigate, even as a complete newbie using the platform. So many other cool features like screen sharing and chat. **What do you dislike about Zoom Phone?** If you're using the free version you only have about 40 min before you're cut off which can come off as unprofessional during business calls. Maybe the guys at Zoom could extend that to an hour? **What problems is Zoom Phone solving and how is that benefiting you?** I'm able to communicate with my clients much easier plus the integrations with tools like Calendly make everything much smoother when scheduling meetings. You have to be sending the zoom link in a different email because that's automated. ### 23. Zoom is undeniably a legend for smooth communication, seamless with joining meetings & scheduling"! **Rating:** 4.5/5.0 stars **Reviewed by:** celestine M. | Database Administrator, Higher Education, Mid-Market (51-1000 emp.) **Reviewed Date:** November 26, 2024 **What do you like best about Zoom Phone?** Undeniably effective for seamless joining of meetings and scheduling. Spectacularly crucial app for smooth communication. Splendidly ideal for team calls and webinars. Dreadful with discussions and activities for small group by breakout rooms. Versatile and robust with presentations and demonstrations. Exceptional with virtual backgrounds for fun with meetings. **What do you dislike about Zoom Phone?** Versatile and robust with virtual backgrounds for fun with meetings. **What problems is Zoom Phone solving and how is that benefiting you?** Immovable force with reviewing of discussion later by seamless recording. Impressive with adding security to meeting by customizable settings. Startling with Teams integration for reminders and scheduling. Spectacular for educating colleagues and team through screen share. Exceptional with enhancement of meetings by interactions. Straightforward with seamless joining of meetings and control through muting. ### 24. Zoom Workspace is good **Rating:** 5.0/5.0 stars **Reviewed by:** Jenna P. | Intake Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2025 **What do you like best about Zoom Phone?** It's easy to use and user friendly. It takes a little bit to navigate the settings, but once you figure it out it makes sense. The frequency of use for me is daily. I like the chat abilities where I can chat with coworkers and then also create group chats **What do you dislike about Zoom Phone?** It's fine. No complaints. Everything about Zoom Workspace is okay with me. **What problems is Zoom Phone solving and how is that benefiting you?** N/A ### 25. Great All Around Communication Platform **Rating:** 4.0/5.0 stars **Reviewed by:** Lee D. | Senior Systems Analyst, Hospital & Health Care, Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2024 **What do you like best about Zoom Phone?** Zoom is a very powerful application with many features. Its great implementation team walked us through changing out our previous system. For the end user, it is very easy to use and can go from voice to video or chat. It can be multi-platform with Windows, Mac, Chromebook, Android, or iOS, so it is very versatile and fairly consistent across all platforms. **What do you dislike about Zoom Phone?** As an Administrator the dashboard shows everything but it can be a little intimidating and not that straightforward. We started out using the Polycom phones and had a lot of issues with them. The customer support with Zoom was good but they could not help with the phones and kept referring us to Polycom tech support, which is terrible. They would not help support their own equipment. Since then we have swapped over to Yealink phones and it has been much better. **What problems is Zoom Phone solving and how is that benefiting you?** As listed above, it has several functions but is used primarily for Video conferencing and VOIP services. ### 26. Easy solution for VOIP **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2025 **What do you like best about Zoom Phone?** Great customer service while initially setting up the system. We have not had any problems with our service. All of the requirements we needed were included in the system. **What do you dislike about Zoom Phone?** The system settings can be a little confusing because there are so many menus. **What problems is Zoom Phone solving and how is that benefiting you?** Ability to be out of the office and still take calls. ### 27. Zoom does the job + more **Rating:** 5.0/5.0 stars **Reviewed by:** Alex R. | Rental Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2024 **What do you like best about Zoom Phone?** I love the AI feature. It was always so irritating taking notes, but now with Zoom's AI feature - we zoom more and have AI do the work for our "meeting minutes." You can also with permissions, record phone calls, and is helpful for AI to listen in and take meetings while on the road. **What do you dislike about Zoom Phone?** I don't like that sometimes it makes your mandatory upgrade. Usually, it works fine, and then right before you are about to hop on a call/zoom it upgrades and it may take a few seconds. Irritating if it happens when you are running late to a meeting. **What problems is Zoom Phone solving and how is that benefiting you?** Zoom is solving the screenshare with clients and employees on how to work through problems. It is also solving our phone issues. Zoom made it easy to transfer our services and now we only use zoom for our calling inbound and outbound across ALL OFFICES WORLDWIDE. Most companies are only local to the region but Zoom is global which makes it a no brainer. ### 28. Best bang for your buck **Rating:** 4.5/5.0 stars **Reviewed by:** Lauren P. | Recruiting Coordinator, Staffing and Recruiting, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2024 **What do you like best about Zoom Phone?** Zoom does listen to their customers and modifies their service based on customer suggestions and complaints. They are wanting to continuously upgrade their product and it shows. We went with Zoom because they combined phone, video, email, team chat and scheduling all in one app that was significantly cheaper than what we were paying when we had those functions through seperate applications. The scheduling software has been life changing at our company. We suggested a modification that would be helpful for our company and they started working on it. Zoom has been user friendly and most of our team has picked it up very quickly despite not being technologically savvy. Our transition from Teams to Zoom was fairly easy as was our transition from DialPad to Zoom. If you already use a web based phone system, it should be really easy. **What do you dislike about Zoom Phone?** Zoom could have better support once you are a customer. The support during our trial period before we actually purchased Zoom was amazing. After purchasing, they were unable to help us as much. We do still receive support and they are still a great company to work with, it just is something they could improve on. **What problems is Zoom Phone solving and how is that benefiting you?** We used to schedule our appointments manually which took so much time from our employees and our candidates. Now, everything is very streamlined. We are interviewing candidates sooner and with less back and forth. We also use the AI summary of phone calls to summarize notes with candidates and clients instead of rewriting everything. You will typically need to glance over it and ensure it is accurate, but we rarely have changes. ### 29. Support has gone down since the pandemic **Rating:** 2.5/5.0 stars **Reviewed by:** Gary W. | Director of Operations and Information Technology, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2024 **What do you like best about Zoom Phone?** It works 99% of the time. I have no issues with Zoom per se, especially the new Zoom Workplace Business Plus with integrated Zoom phone. **What do you dislike about Zoom Phone?** The AI companion is half-baked. Some of the other features that are now in Zoom Workplace are pretty obtrusive and get in the way of just wanting to conduct a meeting or being on the phone. Support with Zoom has become a nightmare to use. I used to be able to quickly change billing, add or subtract services all within the Zoom.us portal, but now I have to go through some sort of billing support to get anything done, and between the chatbots not knowing what to do, waiting onhold with with support, the support site being down a lot, and getting trasnferred form one department to the next, really makes me think if there is something else out there (i.e., Teams, Slack) that would work jsut as well. **What problems is Zoom Phone solving and how is that benefiting you?** Zoom phone has been great, moving from an old PBX system to Zoom phone was relatively easy and now staff, most of which are working remote, now have a phone number that can be used by the staff. All of the extneral meetings are done through Zoom, as it is the most familiar with most people loggin into a meeting. ### 30. User-friendly and well-structured **Rating:** 3.5/5.0 stars **Reviewed by:** Kayla Jane M. | Trainer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2024 **What do you like best about Zoom Phone?** The ease of use. Sending chats, starting groups, making phones calls, video meetings...it's all intuitive. Messages are clear, it's easy to do basic work tasks i.e. format, attach files, emphasize - and the management portal is helpful as well. Does not require much training to use. The desktop app is updated often, it is easy to make organization-wide changes, and has a very friendly interface. **What do you dislike about Zoom Phone?** Regardless of the validity, Zoom is marketed in a negative way to the extent many companies have blocked Zoom entirely - presenting challenges when it comes to meeting with external partners. Personally, many of my partners opt for Teams, and are unable or unfamiliar to use Zoom. There are also significant connectivity issues, specific to Zoom, depending on my location. Customer support is a hit or miss. **What problems is Zoom Phone solving and how is that benefiting you?** Communication - it is easy to communicate with any employee at any time, desktop or mobile. No more excuses for not being contacted. If our employee can text their buddies, our employees can stay in touch via Zoom. ### 31. Great all-around platform for business communication **Rating:** 5.0/5.0 stars **Reviewed by:** Paul B. | IT Director, Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2024 **What do you like best about Zoom Phone?** Brings all the communication services expected in a modern enterprise into one platform, and does an excellent job replacing desk-bound VOIP systems. Video conferencing, meetings, and the like are top-notch as expected from such a popular platform that really found its footing during COVID. Beats the pants off of Teams, that's for sure. Setting up the platform for your business isn't simple (no suprise there), but it is straightforward and easy to learn. **What do you dislike about Zoom Phone?** The biggest issue, which is minor in the bigger scheme of things, is that users cannot record their own name for the phone directory. This is a big problem for people with names from tonal languages (and many more), which is disrespectful to the individuals. Users can record their own voicemail greetings, so it should be easy enough, but Zoom has been sleeping at the wheel on this one. Customer support could also be better - they're very slow to get back to issues regarding usage, but pretty quick to address configuration or implementation problems. For integration purposes, for multiple offices, the directory setup isn't as user friendly as it could be. **What problems is Zoom Phone solving and how is that benefiting you?** We haven't implemented a number of features yet that we would like to, and Zoom keeps adding more great tools - definitely a good problem to have. Otherwise it's definitely making business meetings in a hybrid work environment easier, and having the phone implementation within makes transitioning between work-office and home-office fast and smooth. ### 32. Great Video Conferencing and Chat Application **Rating:** 5.0/5.0 stars **Reviewed by:** Collin D. | Lead System Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2024 **What do you like best about Zoom Phone?** Zoom offers a ton of different features including video chatting, text chatting, live whiteboards, and much more. Its so easy to use we never have any issues to deal with coming from our end users. Its super easy to implement too as there are installers for every device. We use it every day and in the off chance we need support their customer support team is always quick to respond. It also easily integrates with any current system. **What do you dislike about Zoom Phone?** There's really nothing I could list about Zoom that I don't like. over the years they have gotten better and better. **What problems is Zoom Phone solving and how is that benefiting you?** List of problems Zoom solves for us: Video Conferencing Screen Sharing and Interactive Whiteboards Cloud PBX system with customizable IVR. Digital Signage for conference rooms or general areas. VOIP calling and phone registration. The biggest benefit is that this is an all in one solution and we don't have to have multiple vendors. ### 33. Essential for staying connected in a global company **Rating:** 4.5/5.0 stars **Reviewed by:** Sergei E. | Business Systems Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2024 **What do you like best about Zoom Phone?** As a global company, staying connected across different time zones and locations is critical for us, and Zoom Workplace has been a game-changer. We rely on Zoom daily for meetings, and the platform makes it incredibly easy to keep everyone in the loop, no matter where they are. The integrated phone lines are a huge plus, allowing us to reach team members or clients directly without needing separate tools. The ability to host and manage meetings effortlessly has really helped us maintain strong communication and collaboration across our global teams. **What do you dislike about Zoom Phone?** We occasionally experience minor video or audio issues, especially during high-traffic times. Additionally, some of the advanced features, like large webinars, can become costly. However, these issues are relatively small considering how much Zoom has helped us stay connected and productive as a global team. **What problems is Zoom Phone solving and how is that benefiting you?** With team members spread across different time zones, it’s essential that we have a reliable platform for communication and collaboration, and Zoom delivers that consistently. The integrated phone lines are particularly beneficial, allowing us to maintain seamless communication without needing additional tools or systems. By centralizing our meetings, calls, and webinars on one platform, Zoom has streamlined our workflow, reduced the friction of remote collaboration, and ultimately helped us stay aligned and productive as a global company. ### 34. Great End User Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Adria M. M. | Office Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2022 **What do you like best about Zoom Phone?** Zoom provides a simple end-user experience that anyone can use from just about any electronic equipment: computer, laptop, handheld or phone. **What do you dislike about Zoom Phone?** Many options are not visible, nor is it obvious how to find them. Different options are visible on different types of machines. Since the end-user experiences differs from machine to machine, an end-user on one type of machine cannot necessarily help an end-user on a different type of machine. Also, for break-out sessions, the invitation that is sent to the designated people is very short-lived and if a person doesn't move to a room in time, there is no way for the Host to get them into their break-out room so the participant really needs to quit the meeting then re-enter. Plus we would have to purchase an expensive phone number if we wanted everyone to have a dial-in option at no cost to them. And we are a small non-profit so this isn't a viable solution. **What problems is Zoom Phone solving and how is that benefiting you?** One of the core values of our organization is as a neutral convener of meetings in WA state. When Covid hit, we had organizations ranging from Care Providers to Government Entities to Health Care Researchs to Health Plans needing to meet at least once a week to coordinate work, in addition to our Board meetings, Board committees and our Alliance committees. Zoom gave us the capability of creating lots of meetings on the fly. We are now down to about 14 meetings a month. With 2 Zoom accounts we pretty much have it covered for large groups, small groups, and overlapping meeting times. ### 35. Simple and amazing video conferencing tool. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2025 **What do you like best about Zoom Phone?** Zoom allows me to collaborate with my team in a simple and effective manner, allowing multiple participants to be involved with screen sharing discussions, enabling brain storming **What do you dislike about Zoom Phone?** It took a bit of time to navigate the user interface of zoom, before understanding the simplicity of being able to connect with colleagues. **What problems is Zoom Phone solving and how is that benefiting you?** Zoom helps me collaborate with people from different regions. I am able to be flexible and schedule meetings with my clients in different parts of the country and world around a flexible calendar schedule. ### 36. One Stop Shop **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2024 **What do you like best about Zoom Phone?** Having telephone and video conferencing in one application is very convenient **What do you dislike about Zoom Phone?** I don't have any big issues with Zoom Workplace. **What problems is Zoom Phone solving and how is that benefiting you?** It's helping us stay connected in this era of hybrid working. Since it's a widely used platform, most people are using it and there is little to no learning curve. ### 37. Zoom Workplace has been amazing to streamline the needs of our company. **Rating:** 4.0/5.0 stars **Reviewed by:** Jennifer R. | Owner/President, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2025 **What do you like best about Zoom Phone?** Being able to combine our phone services, sms, internal communication and zoom meetings all in one services has saved money and we can communicate in one place. **What do you dislike about Zoom Phone?** Sometimes connection for the phone has been a problem. **What problems is Zoom Phone solving and how is that benefiting you?** Streamlining our communication methods in one place ### 38. Zoom works great for us! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2022 **What do you like best about Zoom Phone?** We have many users of all tech levels, and Zoom fits all their needs **What do you dislike about Zoom Phone?** Nothing really, it's good software for communication inside and outside your business **What problems is Zoom Phone solving and how is that benefiting you?** We have group calls as well as one-to-one, it's flexibility solves our problems ### 39. Overall good experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2025 **What do you like best about Zoom Phone?** I like the search by name feature so that I don't need to look up phone numbers. **What do you dislike about Zoom Phone?** It can be challenging to navigate at times. **What problems is Zoom Phone solving and how is that benefiting you?** It's allowing us to contact all employees, even those out in the field. ### 40. Zoom Work Place- The perfect Meet **Rating:** 5.0/5.0 stars **Reviewed by:** Simon R. | Sr. Executive recruiter, Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2025 **What do you like best about Zoom Phone?** Quick Connect , Easy Screen share, Better connectivity **What do you dislike about Zoom Phone?** Need more shortcuts keys for accessing work smoothly **What problems is Zoom Phone solving and how is that benefiting you?** Its easy to use Teams, I just dont prefer much. easy interface, more options. I can use it as phone, meeting, calendar ### 41. Zoom Phone Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2025 **What do you like best about Zoom Phone?** Ease of use, ability to use daily, multiple times per day **What do you dislike about Zoom Phone?** Sometimes I have to log in and out to get Zoom phone to work **What problems is Zoom Phone solving and how is that benefiting you?** Need to reach patients for 30 minute phone sessions ### 42. Zoom helps keep me connected, either remote or in-person, for the meetings that matter most. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** January 26, 2025 **What do you like best about Zoom Phone?** I like the ease of use of Zoom and the ability to integrate with my work-related calendar. It ensures that I am always aware of my availability and do not have to use an additional platform to connect with my colleagues. **What do you dislike about Zoom Phone?** Nothing really. If I had to point out one flaw, it might be that updates typically come at the most inconvient times. To fix this I would notify users of an update prior to opening the software. **What problems is Zoom Phone solving and how is that benefiting you?** Zoom does an excellent job of allowing me to stay connected to important stakeholders across my organization and in sync with my hybrid schedule. As a individual who balances work and family life, I am confident that Zoom well allow me to be present and contribute to our organization's mission. ### 43. Overall satisfaction, but the phone is excluded **Rating:** 4.0/5.0 stars **Reviewed by:** Eric K. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2024 **What do you like best about Zoom Phone?** It is a system that everyone is familiar with and makes remote work easier. I am really satisfied with the functions such as video call & webinars. The internal management functions are also satisfactory. Functions such as adding and deleting users and changing extension numbers are convenient. **What do you dislike about Zoom Phone?** The biggest complaint is the call quality of the Zoom phone. It is really the worst. No matter how good the internet environment is, it is often disconnected and not clear. The reason I chose Zoom for the workplace was because I was attracted to the features of the Zoom phone, but it was the quality of this that made me consider canceling the service. **What problems is Zoom Phone solving and how is that benefiting you?** It would be more appropriate to provide a little more convenience rather than solving the problem. ### 44. 'Just Zoom It!' **Rating:** 5.0/5.0 stars **Reviewed by:** Bob M. | Chief Executive Officer , Alternative Medicine, Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2024 **What do you like best about Zoom Phone?** Zoom is ever ready for use as long as connectivity is on. It's got solutions I absolutely like including meetings, scheduler, mail, team chat, phone and calendar, which really streamline communications and improve productivity for us. I like its flexible workspace solutions as well coz they optimize office experiences. And the good thing is, all one needs to enjoy it's offering is just to Zoom it. **What do you dislike about Zoom Phone?** To be honest since it was reloaded and revamped I've hardly had negative experiences with it. As long as connections and app facilitation is guaranteed, it's an app you can rely on it. Zero complaints. **What problems is Zoom Phone solving and how is that benefiting you?** When we Zoom, Zoom is an app that makes things happen. It lets us meet, chat, connect, call, message, share and collaborate in real-time, on the go, and remotely as well. Ensuring seamless connectivity, communication, engagement, interaction, ollaboration and productivity. It's made for improved business outcomes, better operations and roi. ### 45. Zoom Is Truely an all in one experience **Rating:** 5.0/5.0 stars **Reviewed by:** Benji K. | IT associate, Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2024 **What do you like best about Zoom Phone?** It's great that you have video and phone capabilities all in an easy to navagate admin portal and the app is easy to use. They are constently updating and adding new features. They have great customer service. **What do you dislike about Zoom Phone?** Not much I can think of we have Zoom for 2 years and just renewed, In the admin portal the call log section should be worked on but still able to find recordings. **What problems is Zoom Phone solving and how is that benefiting you?** We needed a VoIP system that had texting capabilities ### 46. Familiar User Interface Now Creepier Than Ever **Rating:** 1.5/5.0 stars **Reviewed by:** Nat G. | Senior Manager, Webinars Content & Sponsorships, Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2024 **What do you like best about Zoom Phone?** I like the integrations that are helping to generate emails, images, generally cutting out a lot of need for human intervention from a design team/copy editors. **What do you dislike about Zoom Phone?** Hate Zoom AI, especially in the context of Zoom Phone. I cannot imagine a feature I have ever wanted LESS than one that listens to all my voicemails in order to leave me a summary when I could simply... listen to the voicemail. Also generally hate the way that the AI has been marketed to managers as a way to micromanage employees- I don't want to listen to their client calls and have an AI identify any problems for me. I do not want to surveille them like this. **What problems is Zoom Phone solving and how is that benefiting you?** N/A ### 47. Best virtual partner **Rating:** 5.0/5.0 stars **Reviewed by:** Chaitanya B. | Senior Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** February 25, 2025 **What do you like best about Zoom Phone?** Zoom Workplace is easy to set up and use, making it accessible to both tech-savvy and less-experienced users **What do you dislike about Zoom Phone?** The platform's settings can be complicated, requiring frequent checks of FAQs or additional tools to manage simple tasks like changing profile names **What problems is Zoom Phone solving and how is that benefiting you?** Integrating various tools like meetings, team chat, and phone services under one license, which simplifies management and reduces costs. ### 48. Excellent platform - maybe too many options **Rating:** 4.5/5.0 stars **Reviewed by:** Janna A. | Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2024 **What do you like best about Zoom Phone?** Zoom Workplace is completely customizable and offers options for almost anything you can think of. In theory, it could be a 'one stop shop' for all your workplace communication - since email and calendars can be integrated directly into your Zoom toolbar. It took us about two months to fully implement Zoom Workplace (with phones). The transition to using the desktop app was effortless - switching to VoIP was more difficult. I use Zoom daily to message my colleagues and make phone calls. **What do you dislike about Zoom Phone?** The ability to customize Zoom is what makes it great - but it's almost as though there are too many options - many hidden settings on the web version admin portal. It took me several months to get comfortable with how my Zoom Workplace was set up and even now I'm learning something new every day. It has been a lot of trial and error with my team and we've been sharing what we've found to work. I've had a few issues with Support not understanding my questions or sending me information clearly intended for another client. **What problems is Zoom Phone solving and how is that benefiting you?** Zoom Workplace replaced our outdated phone system. We are three months in to the transition and still learning the nuances of Zoom phones and VoIP phones in general. The zoom desktop app has been very easy to learn and most of our office enjoys the instant messaging feature - which has cut down on the number of emails in a day. We have not fully explored all Zoom can do as we are still trying to get comfortable with the system. ### 49. Amazing Meeting Collaboration Tool that has tons of features and ZOOM Conference Rooms **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 24, 2020 **What do you like best about Zoom Phone?** What I love most about Zoom is that it is very user friendly. It is easy for end users to understand and managing it from and IT perscpective is wonderful as well. Setting up the intregrations with G Suite is quick and painless. Setting up Calendar intregrations with Gsuite is also amazing. The Fact you have have a Zoom Room set up to make it even easier for our end users to have Zoom meetings with remote employees or Cleints is very valuable. Zoom makes it easy for folks who do not have zoom installed to join via the browser as well. They have intregration with Microsoft Skype/Lync which also makes it easy for folks who use Skype for their Business enviorment as well. Zoom responded, Fixed and edcuated their users about the Zoom Bombing as well which was great. They have features in place that just needed to enabled to ensure outside folks cannot just guess the meeting ID. **What do you dislike about Zoom Phone?** I dislike that the updates are up to the user to install. I have used a script I have found online which pushes these updates to the Mac sand PCs. Zoom Responded quickly to the negative press they were saying they had the solutions in place but they should just make the waiting room and passwords a default action. I also think they release too many updates. They should wait a bit longer when pushing out features as they could just do it all in one big release so I don't have to keep updating my endpoints. **What problems is Zoom Phone solving and how is that benefiting you?** We are solving for meeting remotly with Clients and for our Team and setting up webinars for interal meetings ### 50. Very easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Valerie P. | Analyst Leader, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2024 **What do you like best about Zoom Phone?** I love that Zoom Workplace has easy to use - easy to see features. I can be in a meeting, then jump over to a phone call and back without anyone knowing. The backgrounds are easy to use. I like that it has the option of "auto mute" and video toggle off an on. Never any audio or visual issues. **What do you dislike about Zoom Phone?** The only few things I would change is if the recording start / stop could be placed back on the bottom tool bar. Instead of having to click into a menu then adjust from there. Also, I would like the tools to be able to take control of another users screen and use arrows, pencils, etc to be more user friendly and easy to access. It would be wonderful if it were easier to delete a notation I'd placed on the shared user screen. Sometimes this feature "bugs out" and gets stuck, delaying my continouity of my meeting. **What problems is Zoom Phone solving and how is that benefiting you?** I can answer calls directly from my computer and hold video meetings easily. - [View Zoom Phone pricing details and edition comparison](https://www.g2.com/products/zoom-zoom-phone/reviews?page=7&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-10+16%3A58%3A35+-0500&secure%5Bsession_id%5D=048441ba-cd36-49ed-80c3-f357487f90e7&secure%5Btoken%5D=e1bb551f613a3a8c46f064b8304cb7b54b7cfe5f7ce92c3f3674ba7625d057af&format=llm_user) ## Zoom Phone Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Calendly](https://www.g2.com/products/calendly/reviews) - [Google Ads](https://www.g2.com/products/google-ads/reviews) - [Google Translate](https://www.g2.com/products/google-translate/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - 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[Zoom Phone](https://www.g2.com/products/zoom-zoom-phone/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## Zoom Phone Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility - Contact Management - Queue Management - Computer Telephony Integration - Call List Management - Fax Management **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services - Contact Management - Communication Management - Fax Management - Call List Management - Call Center Management - Queue Management - Third-Party Integrations - Computer Telephony Integration - Real-Time Monitoring - Call Monitoring - Workflow Management - Call Center Integration **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls - SMS Messaging - Chat/Messaging - Video Call Recording - Two-Way Audio & Video - SIP Trunking **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant - Real-Time Analytics **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Additional Functionality** - Virtual Extensions - Call Disposition - Customizable Caller ID - Alerts/Notifications - Generative AI - Call Tracking - SMS Messaging - Call Routing - Call Recording - Conferencing - Call Transfer - Callback Scheduling - Role-Based Permissions - Automatic Call Distribution - Interaction Tracking - Collaboration Tools - Real-Time Updates - On-Demand Recording - Mobile Access - AI Copilot - IVR - Customizable Reports - Activity Dashboard - Call Monitoring - Voice Mail - Video Conferencing - Caller ID - SIP Trunking - For Cloud Phone Systems - Ring Groups **Access** - Software Pairing - Browser Extension - Individual Download **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Additional Functionality** - Live Chat - Multi-Channel Communication - Customizable Reports - Call Tracking - Automatic Call Distribution - Real-Time Data - Purchasing & Receiving - Employee Directory - AI Copilot - Activity Tracking - Collaboration Tools - Call Scripting - Real-Time Reporting - Call Recording - Real-Time Analytics - Virtual Call Center - Activity Dashboard - Reporting & Statistics - CRM - Auto-Dialer - Generative AI - Contact Database - Call Transfer - Call Reporting - Call Logging - Voice Mail - Caller ID - Customizable Caller ID - Mobile Access - Callback Scheduling - IVR - API - Interaction Tracking - Call Routing - Alerts/Notifications - Video Conferencing - Call Conferencing - Call Disposition - Predictive Dialer - Spam Blocker - On-Demand Recording - Caller Profiles - Multiple User Accounts - VoIP Connection - Conferencing - Text to Speech - Reporting/Analytics - VoIP - Call Queues - Call Screening - Access Controls/Permissions - Online Voice Transmission - Unified Communications - Voicemail Transcription ## Top Zoom Phone Alternatives - 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