--- title: Zoom Phone Reviews meta\_title: 'Zoom Phone Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 2671 reviews by the users' company size, role or industry to find out how Zoom Phone works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 2671 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Zoom Phone Reviews & Product Details Visit Website The AI-first cloud phone system built for modern work. Zoom Phone brings reliable calling, collaboration, and AI together in one simple app that keeps teams connected, from wherever they work. With AI Companion included, teams get instant summaries, prioritized voicemails, and actionable next steps to stay productive without the busywork. Built on Zoom’s trusted platform, Zoom Phone delivers 99.999% uptime, global coverage in 49+ countries, and flexible Bring Your Own Carrier (BYOC) options. Compliance is built-in, including HIPAA, GDPR, and FedRAMP. AI-first highlights: AI Concierge\* Real-time and post-call summaries Voicemail prioritization and task extraction Ask AI Companion for instant answers during or after calls Team SMS summaries in Power Pack\* Zoom Phone connects your teams and your customers in one seamless, AI-first experience. \*Available for an add-on cost. * * * Product Website Zoom Phone Seller [Zoom](https://www.g2.com/sellers/zoom-a5000ea1-6d30-4ab4-b591-20723189ac97) Discussions [Zoom Phone Community](https://www.g2.com/products/zoom-zoom-phone/discuss) Solution Type Best-of-Breed Overview by Camille Shortridge (Customer Advocacy @ Zoom / Bilingual) Show More ## Pricing Pricing provided by Zoom Phone. ### US & Canada Unlimited $15.00 1 License Per Month [ View More Pricing Information ](https://www.g2.com/products/zoom-zoom-phone/pricing) Zoom Solutions (1) See how Zoom products can work together to solve real problems. [ ![Solution Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Solution Avatar Image") Tools in an AI-first work platform SolutionBy Zoom ](/sellers/zoom-a5000ea1-6d30-4ab4-b591-20723189ac97/solutions/tools-in-an-ai-first-work-platform) Show More ## Zoom Phone Integrations (21) What do users say about integrations? Verified by Zoom Phone [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Sales (formerly Salesforce Sales Cloud) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Calendly ](https://www.g2.com/products/calendly/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Ads ](https://www.g2.com/products/google-ads/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Translate ](https://www.g2.com/products/google-translate/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Workspace ](https://www.g2.com/products/google-workspace/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") GTM Workspace - Powered by ZoomInfo ](https://www.g2.com/products/gtm-workspace-powered-by-zoominfo/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HelpDesk ](https://www.g2.com/products/helpdesk/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HubSpot Marketing Hub ](https://www.g2.com/products/hubspot-marketing-hub/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") macOS Sierra ](https://www.g2.com/products/apple-macos-sierra/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft 365 ](https://www.g2.com/products/microsoft365/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Entra ID ](https://www.g2.com/products/microsoft-entra-id/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft OneDrive for Business ](https://www.g2.com/products/microsoft-onedrive-for-business/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Outlook ](https://www.g2.com/products/microsoft-outlook/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Teams ](https://www.g2.com/products/microsoft-teams/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Outreach ](https://www.g2.com/products/outreach/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Revenue Hub ](https://www.g2.com/products/revenue-hub/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce Agentforce ](https://www.g2.com/products/salesforce-agentforce/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoom Events and Webinars ](https://www.g2.com/products/zoom-events-and-webinars/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoom Phone ](https://www.g2.com/products/zoom-zoom-phone/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoom Workplace ](https://www.g2.com/products/zoom-workplace/reviews) Show More ![makshik a.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "makshik a.") MA makshik a. Associate Enterprise (\> 1000 emp.) 7/7/2026 "One-Click Calls from Tickets That Speed Up Incident Resolution" 5/5 What do you like best about Zoom Phone? The single tick transition from a chat or ticket straight into a live voice or video call is a life saver. When an L2 major incident drops, being able to instantly pull a user or a team mate into a call without messing around with meeting links drastically cuts down our mean time to resolution. The call quality is incredibly stable. Review collected by and hosted on G2.com. What do you dislike about Zoom Phone? The hardware integration can be finicky. External headsets occasionally lose sink with the desktop soft phone app, forcing a quick restart of the client mid fifth. Review collected by and hosted on G2.com. What problems is Zoom Phone solving and how is that benefiting you? It acts as a force multiplier for handling high volume, high priority incidents. Zoom phone eliminates communication lag between tiers, allowing us to coordinate fast, bridge like support sessions on the fly. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Sam J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sam J.") SJ Sam J. CEO + Coach Health, Wellness and Fitness Small-Business (50 or fewer emp.) 5/14/2026 "Great VoIP Idea, But Campaign Approval Makes Texting Hard" 2/5 What do you like best about Zoom Phone? I think it offers a good solution for people who don’t want to operate a physical phone and are looking for a VoIP option instead. Review collected by and hosted on G2.com. What do you dislike about Zoom Phone? I found it extremely difficult to get approved for any campaigns on their platform, which meant I couldn’t really use it to send text messages. If you’re a business that’s looking to send more casual texts to employees, leads, etc., rather than advertising blasts, I wouldn’t recommend it. Review collected by and hosted on G2.com. What problems is Zoom Phone solving and how is that benefiting you? It helped me have a business number opposed to having to buy a second phone or use my personal number for business related calls/ having a business number on invoices etc. Review collected by and hosted on G2.com. Show More 5/21/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Program Development](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Program Development") UP Verified User in Program Development Small-Business (50 or fewer emp.) 6/9/2026 "Easy, Reliable Zoom Meetings on Any Device" 4/5 What do you like best about Zoom Phone? It is very easy to attend and host meetings on my phone. It can work on a low end device also which makes it reliable for most of users and it also does not need a high speed internet, normal or moderate speed internet/wifi users also face no issue with Zoom. It also has features like Live recording, and virtual background which makes it stand out. Review collected by and hosted on G2.com. What do you dislike about Zoom Phone? Sometimes I have felt that even with good internet connection, the quality of video and audio deteriorates. The background voice suppressor sometimes doesn't work properly. Review collected by and hosted on G2.com. What problems is Zoom Phone solving and how is that benefiting you? It solves the problem of organization of an online meeting, online classes, casual conversations with ease. It also provides recording feature so that the people which have not joined the live meeting can have access to it after the meeting ends. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Isaac G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Isaac G.") IG Isaac G. Technology Coordinator Mid-Market (51-1000 emp.) 4/30/2026 "Flexible Cloud-Based Solution with Easy Setup" 5/5 What do you like best about Zoom Phone? I like that Zoom Phone is cloud-based, allowing me to make necessary changes from a web portal. It seems very flexible, and the physical phones are pretty friendly with any network they're plugged into. They only need Internet access and don't require custom firewalls or port rules to work. Essentially, you just plug them in, and they work regardless of location. The initial setup was pretty easy because we could start deploying them through a web dashboard after getting the licenses. Review collected by and hosted on G2.com. What do you dislike about Zoom Phone? It's a little tricky deploying them to desk phones with users because you kinda have to wait on the user to accept the invitation to join Zoom before you can assign them to a desk phone. Review collected by and hosted on G2.com. What problems is Zoom Phone solving and how is that benefiting you? I needed a phone solution not localized to one location, ensuring a cohesive experience across sites. Zoom Phone's cloud-based system allows easy changes via a web portal and works seamlessly without complex network setups. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic MG Maria G. Program/Operations Manager Enterprise (\> 1000 emp.) 5/19/2022 "Daily Tool - Can't Work Without It" 5/5 What do you like best about Zoom Phone? Zoom has so many features and makes training, meetings and collaborations easier and more efficient. Every day, I have multiple meetings on Zoom. I love that I can record and share and have the ability to "work" with people from all over the company and my clients. Review collected by and hosted on G2.com. What do you dislike about Zoom Phone? Sometimes, when I'm on my VPN, it starts to act a little weird. I experience some latency and I have to restart the application and/or sometimes even my entire system. It doesn't happen everyday - but sometimes. I would like it to be more friendly when it comes to allowing the owner of the Zoom session to do more with the tool. Review collected by and hosted on G2.com. What problems is Zoom Phone solving and how is that benefiting you? Zoom is so easy to use across our organization and when we meet with clients. Other solutions don't allow what Zoom does. Other solutions don't give us the opportunities that Zoom gives us. Review collected by and hosted on G2.com. Show More 2/23/2026 Current UserValidated ReviewerSource: Organic SA Subham A. Sales Analyst Mid-Market (51-1000 emp.) 1/29/2026 "Zoom Phone Boosted Our Call Audio—Seamless Internet Calling Without a SIM" 4/5 What do you like best about Zoom Phone? Zoom phone is a calling software that has been developed by zoom networks. We have been a old user of Zoom for video calls and meetings but after installing zoom phone the audio interactions has been improved as it does not need mobile network service provider or a SIM card for connecting calls. The software completely works through online medium and strong internet connectivity. Review collected by and hosted on G2.com. What do you dislike about Zoom Phone? Zoom is a platform that is mainly developed for professional and business usage only even if you have bought its premium plan you will not be able to make personal call as calls only get connected through internet connections and also there is no availability of multiple channel video conferencing feature like zoom video calls. Review collected by and hosted on G2.com. What problems is Zoom Phone solving and how is that benefiting you? we are able to connect with our team all over the world through zoom phone only we mostly try to use this tool whenever there is an availability of mobile network as our team member work in remote areas so June help us in connecting with them with the help of Wi-Fi Internet and share all the document also Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Himani J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Himani J.") HJ Himani J. Internship Enterprise (\> 1000 emp.) 5/14/2026 "Portable but Needs Setup Improvement" 2.5/5 What do you like best about Zoom Phone? I like Zoom Phone's portability and accessibility. I can use it anywhere I am, which I find really convenient, especially when my laptop is having issues. It's great that I can sit anywhere, be anywhere, and still use it without any hassle. Review collected by and hosted on G2.com. What do you dislike about Zoom Phone? What I think can be improved is that guest and host feature. A few days ago, I hosted a webinar wherein I faced issues with the feature and the scattered layout of Zoom. It was not easy. We had a huge meeting with so many people wherein we tried to understand how it worked, given how scattered the layout was, and it took us around a week to get the hang of it. Review collected by and hosted on G2.com. What problems is Zoom Phone solving and how is that benefiting you? Zoom Phone solves accessibility and portability issues, letting me attend meetings anywhere, especially when my laptop isn't working. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic UK Umesh K. IT Team Mid-Market (51-1000 emp.) 1/16/2026 "Zoom Phone Makes Global Video Calls Easy—All in the Cloud" 4/5 What do you like best about Zoom Phone? Zoom phone is a online calling system that completely works on internet and cloud storage. This calling system does not need a mobile and sim or any kind of landline connection. All the calls that we do through zoom are mainly video calls and it helps us in easily connecting with clients and our team members all over the world. Review collected by and hosted on G2.com. What do you dislike about Zoom Phone? I have felt that there are two major con of Zoom phone the first one is that the tool is not so much required for doing locals calls because all the calls are video based and need so much of internet connection. So, it is not required only and the second one is that it will need a strong broadband connection for good call quality otherwise the calls are too laggy. Review collected by and hosted on G2.com. What problems is Zoom Phone solving and how is that benefiting you? As Dorto function on a doorstep snd cloud car detailing module. So, we need a strong support system for our business and zoom phone helps in giving assistance to our clients all over the country with the help of its internet calling system. I will also like to add that if a business is not sales and service oriented then they can go for some other platform Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Tiwari S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tiwari S.") TS Tiwari S. Systems Integration Assistant Mid-Market (51-1000 emp.) 1/13/2026 "Seamless Communication and Effortless Integration with Zoom Phone" 5/5 What do you like best about Zoom Phone? What I appreciate most about Zoom Phone is its seamless integration with the Zoom platform. Having calls, messaging, and meetings all in one location means I don’t have to switch between different apps. The setup process is straightforward, and using it is simple. The call quality is consistently reliable, and it connects effortlessly with my contacts and calendar, making communication both straightforward and efficient. Review collected by and hosted on G2.com. What do you dislike about Zoom Phone? What I find less appealing about Zoom Phone is that it sometimes feels somewhat basic when compared to specialized phone systems. Certain advanced calling features, such as in-depth call analytics, more sophisticated call routing, or highly customizable auto-attendants, are not as fully developed. Additionally, international calling expenses can accumulate quickly. For some teams, this may mean having to seek out additional tools or upgrades to address these shortcomings. Review collected by and hosted on G2.com. What problems is Zoom Phone solving and how is that benefiting you? Zoom Phone addresses the issue of fragmented communication tools by integrating voice calling with video meetings and messaging on a single platform. This integration means I no longer need to switch between different apps, maintain multiple contact lists, or cope with varying user experiences. As a result, setup becomes more straightforward, collaboration improves, and interruptions are minimized—all within one unified space. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconCurrent UserValidated ReviewerIncentivizedSource: G2 invite ![Aubrey K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aubrey K.") AK Aubrey K. Director of Social Media, USC Athletics Mid-Market (51-1000 emp.) 3/29/2026 "Seamlessly Bridges Work and Personal Communication" 4.5/5 What do you like best about Zoom Phone? Zoom Phone helps me maintain a boundary between my personal cell phone and work calls. It allows me to receive notifications about work calls on my cell phone without fully integrating them, so voicemail notifications feel like emails and remain in the realm of work communication. I appreciate the Transcription feature that transcribes voicemails, which helps me decide whether I actually need to listen to the voicemail and call back. It's also great that Zoom Phone allows us to take work calls from anywhere, which was particularly beneficial when many employees were working from home. Review collected by and hosted on G2.com. What do you dislike about Zoom Phone? The Zoom app logs me out more often than I would like. The login experience is easy, but I would like it to keep me logged in for longer. Review collected by and hosted on G2.com. What problems is Zoom Phone solving and how is that benefiting you? Zoom Phone lets me receive work call notifications without full calls, keeping work and personal separate. The easy interface helps maintain this balance, and I value the voicemail transcription feature. Transitioning from physical phones, it enables work calls from anywhere, benefiting remote work. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Pricing Options Pricing provided by Zoom Phone. ### US & Canada Unlimited $15.00 1 License Per Month ### Pro Plus $18.32 1 User Per Month ### Business Plus $22.49 10 User Per Month [ View More Pricing Information ](https://www.g2.com/products/zoom-zoom-phone/pricing) Zoom Phone Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5a044f239b966cfb1e78660705aaac1e/quo-quo.png "Product Avatar Image") Quo 4.7/5(3,399) [ Compare Now ](https://www.g2.com/compare/quo-quo-vs-zoom-zoom-phone) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0b0744d9d5ca4f29db86a956c2bcc175/nextiva.png "Product Avatar Image") Nextiva 4.5/5(3,619) [ Compare Now ](https://www.g2.com/compare/nextiva-vs-zoom-zoom-phone) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_7cc2ede4a4767cf50c6bf9f259bd9c23/dialpad-connect.png "Product Avatar Image") Dialpad Connect 4.4/5(4,201) [ Compare Now ](https://www.g2.com/compare/dialpad-connect-vs-zoom-zoom-phone) ##### ##### Zoom Phone Features Basic Communication Phone Calls Video Calls Instant Messaging Advanced Features Hold Music Automated Attendants VOiP Number Access Software Pairing Browser Extension Individual Download Platform Basics - VoIP Providers PBX systems, VoIP Softphone Call Management Integrations [ View More Features ](https://www.g2.com/products/zoom-zoom-phone/features) ## Top-Rated Alternatives [ ![Nextiva](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nextiva") Nextiva 4.5/5(3,619) ](https://www.g2.com/products/nextiva/reviews) [ ![Quo](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Quo") Quo 4.7/5(3,399) ](https://www.g2.com/products/quo-quo/reviews) [ ![RingEX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "RingEX") RingEX 4.2/5(1,427) ](https://www.g2.com/products/ringex/reviews) [ View All Alternatives ](https://www.g2.com/products/zoom-zoom-phone/competitors/alternatives) ##### Categories on G2 [VoIP Providers](https://www.g2.com/categories/voip-providers)[Cloud PBX Platforms](https://www.g2.com/categories/cloud-pbx-platforms) ##### Explore More [Which UKG consulting providers have expertise in data migration and compliance for organizations before committing to a multi-year engagement?](https://www.g2.com/discussions/which-ukg-consulting-providers-have-expertise-in-data-migration-and-compliance-for-organizations-before-committing-to-a-multi-year-engagement)[Which emergency management systems reach employees via multiple channels to ensure incident notification delivery?](https://www.g2.com/discussions/which-emergency-management-systems-reach-employees-via-multiple-channels-to-ensure-incident-notification-delivery)[Anti Money Laundering (AML)](https://www.g2.com/glossary/anti-money-laundering-aml-definition) [What low-code machine learning platforms work best for manufacturing or supply chain companies that want demand forecasting without building custom models from scratch?](https://www.g2.com/discussions/what-low-code-machine-learning-platforms-work-best-for-manufacturing-or-supply-chain-companies-that-want-demand-forecasting-without-building-custom-models-from-scratch)[Best platforms for retargeting campaigns](https://www.g2.com/discussions/what-are-the-best-platforms-for-retargeting-campaigns)[Pros and Cons Details](https://www.g2.com/products/zoom-zoom-phone/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)