--- title: Zoom Phone Reviews meta\_title: 'Zoom Phone Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 2670 reviews by the users' company size, role or industry to find out how Zoom Phone works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 2670 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity ---

# Zoom Phone Reviews & Product Details

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The AI-first cloud phone system built for modern work. Zoom Phone brings reliable calling, collaboration, and AI together in one simple app that keeps teams connected, from wherever they work. With AI Companion included, teams get instant summaries, prioritized voicemails, and actionable next steps to stay productive without the busywork. Built on Zoom’s trusted platform, Zoom Phone delivers 99.999% uptime, global coverage in 49+ countries, and flexible Bring Your Own Carrier (BYOC) options. Compliance is built-in, including HIPAA, GDPR, and FedRAMP. AI-first highlights: AI Concierge\* Real-time and post-call summaries Voicemail prioritization and task extraction Ask AI Companion for instant answers during or after calls Team SMS summaries in Power Pack\* Zoom Phone connects your teams and your customers in one seamless, AI-first experience. \*Available for an add-on cost.

* * *

Product Website
Zoom Phone
Seller
[Zoom](https://www.g2.com/sellers/zoom-a5000ea1-6d30-4ab4-b591-20723189ac97)
Discussions
[Zoom Phone Community](https://www.g2.com/products/zoom-zoom-phone/discuss)
Solution Type

Best-of-Breed

Overview by
Camille Shortridge (Customer Advocacy @ Zoom / Bilingual)

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## Pricing

Pricing provided by Zoom Phone.

### US & Canada Unlimited

$15.00

1 License Per Month

[
View More Pricing Information
](https://www.g2.com/products/zoom-zoom-phone/pricing)

Zoom Solutions
(1)

See how Zoom products can work together to solve real problems.

[
 ![Solution Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Solution Avatar Image")

Tools in an AI-first work platform

SolutionBy Zoom

](/sellers/zoom-a5000ea1-6d30-4ab4-b591-20723189ac97/solutions/tools-in-an-ai-first-work-platform)

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## Zoom Phone Integrations
(21)

What do users say about integrations?

Verified by Zoom Phone

[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Agentforce Sales (formerly Salesforce Sales Cloud)

](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[

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Calendly

](https://www.g2.com/products/calendly/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Google Ads

](https://www.g2.com/products/google-ads/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Google Translate

](https://www.g2.com/products/google-translate/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Google Workspace

](https://www.g2.com/products/google-workspace/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

GTM Workspace - Powered by ZoomInfo

](https://www.g2.com/products/gtm-workspace-powered-by-zoominfo/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

HelpDesk

](https://www.g2.com/products/helpdesk/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

HubSpot Marketing Hub

](https://www.g2.com/products/hubspot-marketing-hub/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

macOS Sierra

](https://www.g2.com/products/apple-macos-sierra/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Microsoft 365

](https://www.g2.com/products/microsoft365/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Microsoft Entra ID

](https://www.g2.com/products/microsoft-entra-id/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Microsoft OneDrive for Business

](https://www.g2.com/products/microsoft-onedrive-for-business/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Microsoft Outlook

](https://www.g2.com/products/microsoft-outlook/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Microsoft Teams

](https://www.g2.com/products/microsoft-teams/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Outreach

](https://www.g2.com/products/outreach/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Revenue Hub

](https://www.g2.com/products/revenue-hub/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Salesforce Agentforce

](https://www.g2.com/products/salesforce-agentforce/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Slack

](https://www.g2.com/products/slack/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Zoom Events and Webinars

](https://www.g2.com/products/zoom-events-and-webinars/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Zoom Phone

](https://www.g2.com/products/zoom-zoom-phone/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Zoom Workplace

](https://www.g2.com/products/zoom-workplace/reviews)

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 ![Charles M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Charles M.")
 M

Charles M.

Caregiver

Small-Business (50 or fewer emp.)

4/21/2026

"Unified Communications Made Easy with Zoom Integration"

5/5

What do you like best about Zoom Phone?

- Unified communications in one platform (messaging, meetings, phone)

- Easy integration with existing Zoom Meetings

,Cost-effective alternative to traditional landlines, Features like VoIP, calling, and Scalability for businesses Review collected by and hosted on G2.com.

What do you dislike about Zoom Phone?

Limited advanced features compared to other enterprise solutions

,Dependent on internet connectivity (VoIP)

Some users report issues with call quality or syncing, Limited traditional phone features in some areas Review collected by and hosted on G2.com.

What problems is Zoom Phone solving and how is that benefiting you?

Replacing traditional phone systems (PBX) with a cloud-based solution

,Simplifying communication by integrating phone, meetings, and messaging,Reducing costs of hardware, maintenance, and long-distance calls

Streamlined comms in one platform,Save on costs (no landline, fewer IT headaches)

,Flexibility to work from anywhere with internet Review collected by and hosted on G2.com.

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Current UserValidated ReviewerSource: Organic Review from User Profile

 ![Verified User in Writing and Editing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Writing and Editing")
AW

Verified User in Writing and Editing

Small-Business (50 or fewer emp.)

12/19/2025

"Seamless Communication, Needs Better Session Archives"

5/5

What do you like best about Zoom Phone?

I really appreciate how Zoom Phone helps me to interact with team members live face to face. The chat, screen sharing, and 'raise your hand' features clear all doubts effectively. I also like that it works easily without giving up my privacy. Additionally, I enjoy integrating it with Google Calendar to track the timing of meetings via Zoom. Review collected by and hosted on G2.com.

What do you dislike about Zoom Phone?

It doesn't have the feature to revisit the meeting session after it ends to copy the messages or notes. It should have the feature of getting backup of chats and documents shared for easy reference via email. Review collected by and hosted on G2.com.

What problems is Zoom Phone solving and how is that benefiting you?

I use Zoom Phone to interact with team members live face-to-face, clear doubts via chat and screen sharing, and it protects my privacy. Review collected by and hosted on G2.com.

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5/31/2026
Current UserValidated ReviewerIncentivizedSource: G2 invite

 ![Amanda W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amanda W.")
AW

Amanda W.

Assistant Manager

Consumer Services

Small-Business (50 or fewer emp.)

1/9/2026

"Flawless Virtual Appointments—Crystal Clear and Reliable"

5/5

What do you like best about Zoom Phone?

The program worked wonders for my Dr. appointments when i was unable too physically go. I could hear and see my Dr. clearly and I've never had any signal problems or a lost calls. It worked well on my phone as well. Didn't cause any type of lagging what so ever. Id recommended for appointments and meetings and even catching up with friends or family. Most definitely 100% functionality and using the platform was straight forward and very easy too manage. It also has a number of great features to consider. I still use this platform for all my appointment needs. They also have great customer support if you have any issues. Signing up was a breeze and downloading is very smooth and they have videos too help you. Setting up and receiving your zooms were very smoothly ran and your software testing was a breeze. Very simple and straight forward too download and using its capabilities. Review collected by and hosted on G2.com.

What do you dislike about Zoom Phone?

I honestly never had a bad experience with this platform. I may have had too reload once or twice but that could have been on my phone. Review collected by and hosted on G2.com.

What problems is Zoom Phone solving and how is that benefiting you?

It helps me make it too my Dr. and therapy appointments when I'm unable too drive or find a ride. Gives me a sense of ease. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerSource: Organic

 ![Jessica M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jessica M.")
JM

Jessica M.

Specialist

Mid-Market (51-1000 emp.)

4/28/2026

"Integration and Flexibility with Zoom Phone"

5/5

What do you like best about Zoom Phone?

I like that with Zoom Phone, I don't have to use my personal phone number, which is great. It allows me to access the company portal on my phone without using my own number, and if I leave, someone else can easily pick up and continue where I left off. I'm looking forward to the integrations with Salesforce because we can directly go to a contact record and make a call, and it logs the call for us. The initial setup is still ongoing, but it's been good so far. Review collected by and hosted on G2.com.

What do you dislike about Zoom Phone?

Texting feature - I have not tried it but you can't do mass callouts. Review collected by and hosted on G2.com.

What problems is Zoom Phone solving and how is that benefiting you?

I avoid using my personal number while accessing the company portal on my phone. Zoom Phone integrates with Salesforce, allowing us to log calls directly from contact records. Review collected by and hosted on G2.com.

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Validated ReviewerIncentivizedSource: G2 invite

 ![niteesh d.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "niteesh d.")
ND

niteesh d.

Analyst

Mid-Market (51-1000 emp.)

4/2/2026

"Seamless Team Connectivity, Easy Setup"

4.5/5

What do you like best about Zoom Phone?

I like how Zoom Phone makes connecting with others very easy. It feels more secure compared to other platforms. The quality of the Zoom call is very good, and it's accessible even with lower internet quality. I also appreciate that we can manage all calls and meetings in one place. The initial setup was very easy, which was a big plus. Review collected by and hosted on G2.com.

What do you dislike about Zoom Phone?

Some of advanced features take time learn them properly,some settings also take time to figure out initially, Mobile experience could be improved, Review collected by and hosted on G2.com.

What problems is Zoom Phone solving and how is that benefiting you?

Combines communication tools into one place, reduces the time to switch between multiple calling apps,make team communication more quicker and organized, Helps manage call efficiently from different devices, Very help full in daily use Review collected by and hosted on G2.com.

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5/27/2026
Validated ReviewerIncentivizedSource: G2 invite

 ![Sneha P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sneha P.")
SP

Sneha P.

Senior Accountant

Small-Business (50 or fewer emp.)

5/13/2020

"zoom call meetings are more convinient to use "

4/5

What do you like best about Zoom Phone?

Multiple available features easy to share link or join directly from browser Review collected by and hosted on G2.com.

What do you dislike about Zoom Phone?

When subscribed to premium more Ai feature shoukd be added in same subscription instead of buying additional Review collected by and hosted on G2.com.

Recommendations to others considering Zoom Phone:

May be make it more user friendly like when we open the app I have to unite each time it should be open bu default Review collected by and hosted on G2.com.

What problems is Zoom Phone solving and how is that benefiting you?

We basically used it for our corporate meeting so it went well thanks to zoom we were working from ans this was one of the most helpful thing that we came across

recording of the whole meeting was possible for fututre references which helped a lot as the training was conducted over zoom Review collected by and hosted on G2.com.

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2/23/2026
Current UserValidated ReviewerIncentivizedSource: G2 invite

 ![Amit Kumar R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amit Kumar R.")
AR

Amit Kumar R.

Operations Executive

Small-Business (50 or fewer emp.)

12/26/2025

"Seamless Communication with Powerful Call Management"

4.5/5

What do you like best about Zoom Phone?

I use Zoom Phone mainly for daily business communication such as calls with clients and team calls, and it's great for managing calls from a single platform with Zoom meetings, making communication more organized. I appreciate features like call routing, voicemail, call logs, and call quality analytics, which are helpful for tracking and follow-ups. It's perfect for remote and hybrid work as it allows taking calls from desktop and mobile without needing a physical phone. What I like most is the seamless integration with the Zoom ecosystem, which makes switching between calls and meetings smooth and keeps communication in one platform. The reliable call quality and flexibility of using it on both desktop and mobile support remote work effectively. The integration saves time and avoids confusion by allowing a call to switch into a meeting instantly. The consistent call quality ensures clear communication with clients and team members. I find call logs and history very useful for tracking past conversations and planning follow-ups, improving productivity. Overall, these features make communication more streamlined and reduce the effort needed to manage multiple tools, adding real value to my workflow. Review collected by and hosted on G2.com.

What do you dislike about Zoom Phone?

While Zoom Phone works well overall, there are a few areas that could be improved. The initial setup and configuration can feel a bit complex, especially for new users or smaller teams without dedicated IT support. Sometimes advanced call routing or admin settings take time to understand. I’ve also noticed that call quality can occasionally depend heavily on internet stability, so in low-bandwidth situations there may be minor delays or drops. Additionally, the pricing can feel slightly higher compared to basic VoIP solutions, especially if you only need simple calling features. That said, these issues are manageable, and the overall experience is still very positive. Review collected by and hosted on G2.com.

What problems is Zoom Phone solving and how is that benefiting you?

I use Zoom Phone to manage business calls across devices and locations. It centralizes call history and voicemails, improving response time and accountability. It's great for remote work, with consistent call quality and easy integration with Zoom Meetings, organizing my communication effectively. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerSource: Organic

 ![Balrampreet s.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Balrampreet s.")
BS

Balrampreet s.

web master

Small-Business (50 or fewer emp.)

12/25/2025

"Streamlined Communication with Zoom Phone, Despite Minor Hiccups"

4.5/5

What do you like best about Zoom Phone?

What I like most is the 'single pane of glass' experience, which integrates everything my team needs in one place, making it a natural upgrade since we're already using the Zoom app for video meetings. The interface is intuitive, so if you know how to join a Zoom meeting, you already know how to use the phone dialer. I also really appreciate the call quality and reliability, as we've tried other VoIP solutions that would get choppy with network issues, but Zoom Phone handles packet loss incredibly well, offering consistently crisp audio. The 'Call Flip' feature is a standout for me, allowing me to transfer calls from my iPhone to my laptop seamlessly without the client noticing, which is perfect for my hybrid work schedule. Lastly, I love the Slack integration, which lets us jump into voice calls directly from our chat platform, and the Gmail add-on that allows us to call numbers directly from our inbox. Review collected by and hosted on G2.com.

What do you dislike about Zoom Phone?

While I love the app, SMS texting has been a surprising headache. We assumed texting clients would be as easy as using a cell phone, but because of new carrier regulations (10DLC), we had to register our 'brand' and 'campaigns' with a governing body just to send simple texts to clients. It was a bureaucratic nightmare that took weeks to get approved. Additionally, customer support can feel nonexistent for smaller accounts. Because we are a mid-sized business (not a massive enterprise), we don't have a dedicated account manager. When we had a porting issue with one specific number, I spent three days going back and forth with a chatbot and email support before a human actually fixed it. The main frustration is the 'chatbot loop.' For small-to-mid-sized accounts (under ~50 licenses), there is no direct phone line to call when things break. You are forced to file a web ticket or talk to a bot, and the turnaround time can be 24-48 hours. Review collected by and hosted on G2.com.

What problems is Zoom Phone solving and how is that benefiting you?

Zoom Phone solved our fragmentation and privacy issues by putting a business line on personal devices, preventing client calls to personal numbers. It reduced app fatigue by consolidating our communication tools, ensuring seamless transitions between calls and video meetings, and improved team professionalism. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerSource: Organic

 ![Jyoti H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jyoti H.")
JH

Jyoti H.

Senior International Business Development Specialist

Information Technology and Services

Mid-Market (51-1000 emp.)

2/19/2026

"Reliable Call Quality and Seamless Zoom Ecosystem Integration"

4.5/5

What do you like best about Zoom Phone?

Zoom Phone offers reliable call quality and seamless integration with the Zoom ecosystem, making communication simple and centralized. The ability to manage calls, voicemails, and call logs from both desktop and mobile helps sales teams stay responsive and organized, whether working remotely or in the office. Review collected by and hosted on G2.com.

What do you dislike about Zoom Phone?

Occasionally, call routing and configuration settings can be complex to manage without admin support. Additionally, advanced analytics and reporting features could be more detailed to better track call performance and team activity. Review collected by and hosted on G2.com.

What problems is Zoom Phone solving and how is that benefiting you?

Zoom Phone solves the challenge of managing business calls across distributed teams by centralizing voice communication within the Zoom ecosystem. It improves accessibility, keeps call logs organized, and enables seamless communication from desktop or mobile, helping sales teams stay responsive and productive. Review collected by and hosted on G2.com.

Show More

Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconCurrent UserValidated ReviewerIncentivizedSource: G2 invite

 ![Amar J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amar J.")
AJ

Amar J.

Finance Controller

Mid-Market (51-1000 emp.)

12/18/2025

"Effortlessly Connects Teams, But Premium Pricing"

5/5

What do you like best about Zoom Phone?

I appreciate that Zoom Phone allows me to connect easily and seamlessly with groups, which is really useful for attending online meetings and screen sharing. As a host, I can control the online meetings, and I find all the functions easy to use. I particularly like features such as screen sharing, call voice and video control, and the ability to conduct group meetings, whether it's one-on-one or with a larger group, without any issues. The initial setup is quick, as it takes just 5 minutes to set up and arrange a meeting. It's self-sufficient for group meetings, so I don't need to use any other tools. We've been using Zoom for 6 years and haven't felt the need to try another app. Review collected by and hosted on G2.com.

What do you dislike about Zoom Phone?

It's costing should be decreased, otherwise everything else is perfectly fine Review collected by and hosted on G2.com.

What problems is Zoom Phone solving and how is that benefiting you?

I use Zoom Phone for attending online meetings and screen sharing. It allows users to connect easily and seamlessly with a group of people. Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerIncentivizedSource: G2 invite

## Pricing Options

Pricing provided by Zoom Phone.

### US & Canada Unlimited

$15.00

1 License Per Month

### Pro Plus

$18.32

1 User Per Month

### Business Plus

$22.49

10 User Per Month

[
View More Pricing Information
](https://www.g2.com/products/zoom-zoom-phone/pricing)

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##### 
##### Zoom Phone Features

Basic Communication

Phone Calls

Video Calls

Instant Messaging

Advanced Features

Hold Music

Automated Attendants

VOiP Number

Access

Software Pairing

Browser Extension

Individual Download

Platform Basics - VoIP Providers

PBX systems, VoIP Softphone

Call Management

Integrations

[
View More Features
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##### Categories on G2

[VoIP Providers](https://www.g2.com/categories/voip-providers)[Cloud PBX Platforms](https://www.g2.com/categories/cloud-pbx-platforms)

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