Best Video Surveillance Software

Rachana Hasyagar
RH
Researched and written by Rachana Hasyagar

Video surveillance software enables organizations to monitor and protect fixed physical environments using video feeds from security cameras, providing real-time visibility, centralized camera management, incident detection alerts, and searchable video archives to enhance on-site security and support compliance, investigations, and audits.

Core Capabilities of Video Surveillance Software

To qualify for inclusion in the Video Surveillance category, a product must:

Provide real-time video monitoring capabilities using stationary or mobile cameras
Offer a centralized dashboard to view, manage, and analyze footage from multiple cameras
Support video storage, either on-premises or in the cloud
Be designed for security surveillance use cases such as incident detection, intrusion alerts, and compliance auditing across fixed physical environments
Common Use Cases for Video Surveillance Software

Security teams in manufacturing, retail, logistics, education, and healthcare use video surveillance software for continuous physical environment monitoring. Common use cases include:

Monitoring office buildings, warehouses, and campuses in real time to detect unauthorized access and theft
Maintaining searchable video archives for post-incident investigations and regulatory audits
Reducing manual monitoring burdens through automated alerts triggered by suspicious activity
How Video Surveillance Software Differs from Other Tools

Video surveillance software is often deployed as part of a broader physical security strategy, integrating with incident management software to create a unified security response ecosystem. Unlike general video management tools, video surveillance platforms are purpose-built for security use cases, prioritizing real-time monitoring, access control integration, and evidence management over content distribution or collaboration.

Insights from G2 Reviews on Video Surveillance Software

According to G2 review data, users highlight centralized multi-camera management and real-time alert capabilities as standout features. Security and facilities teams frequently cite improved incident response times and stronger compliance documentation as primary outcomes of adoption.

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Featured Video Surveillance Software At A Glance

Leader:
Rhombus
Rhombus
Highest Performer:
Lumana
Lumana
Easiest to Use:
Coram AI
Coram AI
Top Trending:
Coram AI
Coram AI
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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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107 Listings in Video Surveillance Available
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Rhombus
(608)4.6 out of 5
2nd Easiest To Use in Video Surveillance software
OverviewPros and Cons
Product Description

Protecting your organization has never been easier. With Rhombus, you can make your spaces safer and smarter with a platform that’s intuitive to use for your entire team. Rhombus delivers an enterp

Users: Owner, Director of Technology · Industries: Education Management, Primary/Secondary Education · Market Segment: 48% Mid-Market, 42% Small-Business
User Sentiment

Users frequently mention the clarity of the images, the ease of finding and clipping videos, the ability to access cameras offsite, and the system's continuous updates and improvements. Users experienced issues such as occasional system lag, the need for a solid internet connection, cameras changing from color to black and white, and the complexity and recurring costs of the per-camera annual licensing.

Pros and ConsUser Satisfaction
ProsEase of Use, Camera Quality, Customer Support, Features, Security
ConsCamera Issues, Expensive, Access Issues, Limited Features, Slow Performance
User SatisfactionSeller Details
Rhombus features and usability ratings that predict user satisfaction
8.8
Analytics
Average: 8.9
9.2
Security
Average: 9.2
9.4
Ease of Admin
Average: 9.2
8.7
Workflow
Average: 8.6
Seller Details
Seller
Rhombus
Company Website
Year Founded
2016
HQ Location
Sacramento, CA
LinkedIn® Page
www.linkedin.com
209 employees on LinkedIn®
Coram AI
(184)4.9 out of 5
1st Easiest To Use in Video Surveillance software
OverviewPros and Cons
Product Description

Coram AI is a type of physical AI solution designed to enhance safety and optimize operations through the integration of cameras, sensors, and access systems. This innovative platform serves as an AI

Users: IT Director · Industries: Primary/Secondary Education, Education Management · Market Segment: 60% Mid-Market, 30% Small-Business
User Sentiment

Users like the cloud-based nature of the app, its easy-to-navigate browser GUI, the helpful AI chat-bot for troubleshooting, and the ease of implementing a new server into the environment. Reviewers mentioned that the playback on the mobile device app can be laggy and the swipe direction for playback on the mobile app differs from the web GUI, which can be confusing.

Pros and ConsUser Satisfaction
ProsEase of Use, Customer Support, Features, Helpful, Setup Ease
ConsCamera Issues, Lagging Performance, Slow Streaming, Video Playback Issues, Clip Management
User SatisfactionSeller Details
Coram AI features and usability ratings that predict user satisfaction
9.2
Analytics
Average: 8.9
9.5
Security
Average: 9.2
9.7
Ease of Admin
Average: 9.2
9.1
Workflow
Average: 8.6
Seller Details
Seller
Coram AI
Company Website
Year Founded
2022
HQ Location
Sunnyvale, US
LinkedIn® Page
www.linkedin.com
99 employees on LinkedIn®
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Verkada
(137)4.7 out of 5
6th Easiest To Use in Video Surveillance software
View top Consulting Services for Verkada
OverviewPros and Cons
Product Description

Verkada is a pioneer in cloud-based physical security solutions, enabling organizations in over 90 countries to protect their people and property in a way that respects individuals' privacy. Designed

Users: IT Manager · Industries: Primary/Secondary Education, Education Management · Market Segment: 53% Mid-Market, 30% Enterprise
User Sentiment

Users frequently mention the high quality of the camera footage, the ease of use and setup, the user-friendly Command software, and the seamless integration with other apps. Users mentioned issues such as the platform taking a toll on network bandwidth, lack of IP filter, occasional latency, costly licenses, and confusing Command Portal for new users.

Pros and ConsUser Satisfaction
ProsEase of Use, Customer Support, Features, Integrations, Simple
ConsExpensive, Access Issues, Connectivity Issues, Inaccurate Detection, Missing Features
User SatisfactionSeller Details
Verkada features and usability ratings that predict user satisfaction
9.0
Analytics
Average: 8.9
9.6
Security
Average: 9.2
9.6
Ease of Admin
Average: 9.2
9.4
Workflow
Average: 8.6
Seller Details
Seller
Verkada
Company Website
Year Founded
2016
HQ Location
San Mateo, California
Twitter
@VerkadaHQ
2,510 Twitter followers
LinkedIn® Page
www.linkedin.com
2,624 employees on LinkedIn®
Kastle
(168)4.6 out of 5
3rd Easiest To Use in Video Surveillance software
OverviewPros and Cons
Product Description

Kastle offers unparalleled property technology solutions, safeguarding premier commercial real estate, multifamily communities, enterprise clients, and school and government facilities. Integrating ad

Users: Office Manager, Property Manager · Industries: Commercial Real Estate, Real Estate · Market Segment: 50% Mid-Market, 38% Small-Business
User Sentiment

Reviewers frequently mention the convenience of Kastle's mobile app, the system's user-friendly nature, the ability to manage access remotely, and the responsive and professional customer service. Users mentioned issues with the website's speed and functionality, difficulties with scheduling on the app, occasional inconsistencies in response times, and challenges with customization and managing multiple sites.

Pros and ConsUser Satisfaction
ProsEase of Use, Customer Support, Helpful, Access Control, Reliability
ConsPoor Customer Support, Access Issues, Expensive, Inaccurate Detection, Miscommunication
User SatisfactionSeller Details
Kastle features and usability ratings that predict user satisfaction
8.1
Analytics
Average: 8.9
8.7
Security
Average: 9.2
9.1
Ease of Admin
Average: 9.2
8.0
Workflow
Average: 8.6
Seller Details
Seller
Kastle Systems
Company Website
Year Founded
1972
HQ Location
Falls Church, VA
Twitter
@KastleSystems
2,064 Twitter followers
LinkedIn® Page
www.linkedin.com
698 employees on LinkedIn®
SOLINK
(47)4.7 out of 5
OverviewPros and Cons
Product Description

Solink is an AI-driven video intelligence platform that connects video with business and operational data to help teams detect, investigate, and respond to risk and performance issues across physical

Industries: Retail · Market Segment: 43% Enterprise, 26% Mid-Market
User Sentiment

Users frequently mention the reliability and ease of use of Solink, appreciating its ability to provide real-time data integration with POS systems, its AI capabilities, and its role in enhancing loss prevention and operational decisions. Reviewers mentioned recurring monthly costs as a potential hurdle for smaller businesses, the need for AI refinement to reduce false positives, and the limitation of having a single alarm schedule for the same location.

Pros and ConsUser Satisfaction
ProsEase of Use, Camera Quality, Setup Ease, Helpful, AI Technology
ConsInaccurate Detection, Limited Functionality, Connectivity Issues, Limited Features, Scheduling Issues
User SatisfactionSeller Details
SOLINK features and usability ratings that predict user satisfaction
9.2
Analytics
Average: 8.9
9.1
Security
Average: 9.2
9.7
Ease of Admin
Average: 9.2
8.7
Workflow
Average: 8.6
Seller Details
Seller
SOLINK
Company Website
Year Founded
2009
HQ Location
Ottawa, CA
Twitter
@SolinkCorp
894 Twitter followers
LinkedIn® Page
www.linkedin.com
411 employees on LinkedIn®
XProtect
(81)4.5 out of 5
11th Easiest To Use in Video Surveillance software
OverviewPros and Cons
Product Description

Milestone Systems transforms security into competitive advantage with a comprehensive product portfolio consisting of XProtect video management software (VMS), BriefCam video analytics, and Arcules cl

Industries: Marketing and Advertising, Hospital & Health Care · Market Segment: 46% Mid-Market, 33% Enterprise
User Sentiment

Users frequently mention the system's intuitive interface, seamless integration with a variety of devices, robust customization options, scalability, centralized management, and the ability to support a wide range of cameras and analytics tools. Users reported that the initial setup can be complex for those unfamiliar with advanced VMS tools, the licensing costs can be high, and the integration of AI is complicated compared to other systems.

Pros and ConsUser Satisfaction
ProsFeatures, Ease of Use, Customer Support, Security, Integration Capabilities
ConsExpensive, Complex Setup, Interface Design, Limited Customization, Missing Features
User SatisfactionSeller Details
XProtect features and usability ratings that predict user satisfaction
7.4
Analytics
Average: 8.9
8.9
Security
Average: 9.2
8.4
Ease of Admin
Average: 9.2
7.8
Workflow
Average: 8.6
Seller Details
Seller
Milestone Systems
Company Website
Year Founded
1998
HQ Location
Copenhagen, Denmark
Twitter
@milestonesys
15,824 Twitter followers
LinkedIn® Page
www.linkedin.com
1,805 employees on LinkedIn®
Brivo
(35)4.6 out of 5
8th Easiest To Use in Video Surveillance software
OverviewPros and Cons
Product Description

Brivo, Inc., created the cloud-based access control and smart spaces technology category over 20 years ago and remains the global leader serving commercial real estate, multifamily residential and lar

Industries: Security and Investigations, Information Technology and Services · Market Segment: 57% Small-Business, 34% Mid-Market
Pros and ConsUser Satisfaction
ProsCloud Technology, Customer Support, Access Control, Communication Speed, Ease of Use
ConsInternet Dependency, Slow Performance
User SatisfactionSeller Details
Brivo features and usability ratings that predict user satisfaction
8.5
Analytics
Average: 8.9
9.5
Security
Average: 9.2
9.4
Ease of Admin
Average: 9.2
8.6
Workflow
Average: 8.6
Seller Details
Seller
Brivo
Year Founded
1999
HQ Location
Bethesda, MD
LinkedIn® Page
www.linkedin.com
1,134 employees on LinkedIn®
Alarm.com for Business
(24)4.5 out of 5
10th Easiest To Use in Video Surveillance software
OverviewPros and Cons
Product Description

Alarm.com for Business is the platform of choice for more than a million locations, with a unified platform that allows customers to manage intrusion, video, access control and more from a single intu

Market Segment: 42% Mid-Market, 33% Small-Business
Pros and ConsUser Satisfaction
ProsEase of Use, Access Control, Features, Management Ease, Easy Access
ConsExpensive, Interface Design, Limited Customization, Limited Features, Poor Interface Design
User SatisfactionSeller Details
Alarm.com for Business features and usability ratings that predict user satisfaction
9.5
Analytics
Average: 8.9
9.6
Security
Average: 9.2
9.4
Ease of Admin
Average: 9.2
9.0
Workflow
Average: 8.6
Seller Details
Seller
Alarm.com
Company Website
Year Founded
2000
HQ Location
McLean, Virginia, United States
Twitter
@AlarmDotCom
14,421 Twitter followers
LinkedIn® Page
www.linkedin.com
1,399 employees on LinkedIn®
Lumana
(30)4.8 out of 5
4th Easiest To Use in Video Surveillance software
OverviewPros and Cons
Product Description

Lumana is the leader in AI video security, offering a comprehensive platform that transforms your existing security camera infrastructure into an AI-powered solution. The solution is designed to enhan

Industries: Security and Investigations, Computer & Network Security · Market Segment: 53% Small-Business, 20% Mid-Market
User Sentiment

Reviewers frequently mention the ease of use, quick alerts, and the software's ability to turn existing cameras into real-time intelligence, delivering fast alerts and investigations that take minutes instead of hours. Reviewers noted issues with initial setup, lag, and bugs with some alerts, as well as a desire for faster video playback speeds and more customization options for reports and dashboards.

Pros and ConsUser Satisfaction
ProsAI Technology, Alert Notifications, Artificial Intelligence, Ease of Use, Efficiency
ConsInaccurate Detection, Complexity, Camera Issues, Difficult Training, Missing Features
User SatisfactionSeller Details
Lumana features and usability ratings that predict user satisfaction
9.8
Analytics
Average: 8.9
9.5
Security
Average: 9.2
9.8
Ease of Admin
Average: 9.2
9.3
Workflow
Average: 8.6
Seller Details
Seller
Lumana
Company Website
Year Founded
2021
HQ Location
Los Gatos, California, United States
Twitter
@LumanaHQ
45 Twitter followers
LinkedIn® Page
www.linkedin.com
92 employees on LinkedIn®
Spot AI
(73)4.8 out of 5
5th Easiest To Use in Video Surveillance software
OverviewPros and Cons
Product Description

Spot AI brings Video AI to the physical world, helping organizations see, understand, and improve their workspaces. Built on 1B+ hours of video data and trusted by 1,000+ leading businesses, we del

Industries: Electrical/Electronic Manufacturing, Manufacturing · Market Segment: 60% Mid-Market, 33% Small-Business
Pros and ConsUser Satisfaction
ProsEase of Use, Features, Remote Access, Customer Support, Easy Access
ConsAccess Issues, Camera Issues, Clip Management, Complex Setup, Difficult Setup
User SatisfactionSeller Details
Spot AI features and usability ratings that predict user satisfaction
9.2
Analytics
Average: 8.9
9.5
Security
Average: 9.2
9.6
Ease of Admin
Average: 9.2
9.2
Workflow
Average: 8.6
Seller Details
Seller
Spot AI
Year Founded
2018
HQ Location
Burlingame, California
LinkedIn® Page
www.linkedin.com
116 employees on LinkedIn®
Hikvision iVMS-5200
(18)3.8 out of 5
OverviewUser Satisfaction
Product Description

Mobile surveillance software including include Real-time monitoring, Real-time location on GIS MAP, Vehicles tracking, Route playback, Live view and Playback, Health check, Alarm center, Domain accoun

Market Segment: 61% Mid-Market, 22% Small-Business
User SatisfactionSeller Details
Hikvision iVMS-5200 features and usability ratings that predict user satisfaction
8.9
Analytics
Average: 8.9
9.4
Security
Average: 9.2
9.0
Ease of Admin
Average: 9.2
9.2
Workflow
Average: 8.6
Seller Details
Seller
Hikvision Digital Technology
Year Founded
2001
HQ Location
Hangzhou, Zhejiang
Twitter
@HikvisionHQ
14,242 Twitter followers
LinkedIn® Page
www.linkedin.com
9,187 employees on LinkedIn®
Ownership
SHE: 002415
Eagle Eye Networks
(48)4.8 out of 5
13th Easiest To Use in Video Surveillance software
OverviewPros and Cons
Product Description

Eagle Eye Networks is a leading cloud video surveillance and artificial intelligence solution designed to enhance security and operational efficiency for businesses of all sizes. This innovative platf

Industries: Security and Investigations, Construction · Market Segment: 52% Small-Business, 38% Mid-Market
Pros and ConsUser Satisfaction
ProsEase of Use, Affordable, Easy Setup, Remote Access, Security
ConsCamera Issues, Video Playback Issues, App Instability, Communication Issues, Expensive
User SatisfactionSeller Details
Eagle Eye Networks features and usability ratings that predict user satisfaction
8.7
Analytics
Average: 8.9
9.1
Security
Average: 9.2
9.1
Ease of Admin
Average: 9.2
8.6
Workflow
Average: 8.6
Seller Details
Seller
Brivo
Company Website
Year Founded
1999
HQ Location
Bethesda, MD
LinkedIn® Page
www.linkedin.com
1,134 employees on LinkedIn®
Security Center Omnicast
(26)4.5 out of 5
OverviewPros and Cons
Product Description

Does it feel like your aging CCTV or video management system (VMS) is holding you back? Adding new cameras, streaming higher-resolution video and expanding to new sites puts a strain on IT infrastruct

Market Segment: 54% Mid-Market, 27% Small-Business
Pros and ConsUser Satisfaction
ProsAI Technology, Cloud Technology, Integration Capabilities, Reliability, Remote Access
ConsClip Management, Missing Features
User SatisfactionSeller Details
Security Center Omnicast features and usability ratings that predict user satisfaction
9.0
Analytics
Average: 8.9
9.3
Security
Average: 9.2
8.7
Ease of Admin
Average: 9.2
8.8
Workflow
Average: 8.6
Seller Details
Seller
Genetec
Year Founded
1997
HQ Location
Montreal, CA
Twitter
@genetec
16,462 Twitter followers
LinkedIn® Page
www.linkedin.com
2,287 employees on LinkedIn®
Salient Systems
(21)4.7 out of 5
12th Easiest To Use in Video Surveillance software
OverviewPros and Cons
Product Description

Salient Systems delivers open, flexible, and intelligent video management software that empowers organizations to protect people, property, and critical assets while transforming video into actionable

Market Segment: 48% Mid-Market, 24% Small-Business
Pros and ConsUser Satisfaction
ProsCustomer Support, Ease of Use, Management Ease, Reliability, User Interface
ConsSlow Performance, Camera Issues, Complex Setup, Expensive, Limited Customization
User SatisfactionSeller Details
Salient Systems features and usability ratings that predict user satisfaction
8.6
Analytics
Average: 8.9
9.4
Security
Average: 9.2
9.1
Ease of Admin
Average: 9.2
8.8
Workflow
Average: 8.6
Seller Details
Seller
Salient Systems
Year Founded
1995
HQ Location
Austin, US
LinkedIn® Page
www.linkedin.com
113 employees on LinkedIn®
OpenEye
(19)4.4 out of 5
OverviewPros and Cons
Product Description

Headquartered in Liberty Lake, Washington, OpenEye, a subsidiary of Alarm.com, is a leading provider of intelligent cloud solutions for video security, business intelligence, and loss prevention. C

Market Segment: 53% Mid-Market, 26% Small-Business
Pros and ConsUser Satisfaction
ProsArtificial Intelligence, Customer Support, Features, Remote Access, Affordable
ConsExpensive, Complex Setup, Complexity, Dependency Issues, Difficult Setup
User SatisfactionSeller Details
OpenEye features and usability ratings that predict user satisfaction
8.5
Analytics
Average: 8.9
9.3
Security
Average: 9.2
8.6
Ease of Admin
Average: 9.2
8.3
Workflow
Average: 8.6
Seller Details
Seller
OpenEye
Company Website
Year Founded
1999
HQ Location
Liberty Lake, WA
Twitter
@OpenEyeVideo
527 Twitter followers
LinkedIn® Page
www.linkedin.com
323 employees on LinkedIn®
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