XProtect Reviews & Product Details

Milestone Systems transforms security into competitive advantage with a comprehensive product portfolio consisting of XProtect video management software (VMS), BriefCam video analytics, and Arcules cloud-based video surveillance as a service (VSaaS). With responsible and ethical use of technology as their core value, Milestone empowers industries and people to leverage technology in an ethical and responsible manner and supports their compliance with industry standards such as the GDPR, FIPS 140-2 and the NIST standards for secure software development of XProtect as required by the U.S. Executive Order 14028. Milestone delivers open platform software that seamlessly integrates with third-party security tools meeting the industry need for flexible, adaptable and scalable technology. In addition to security, Milestone’s offerings can optimize business operations with artificial intelligence (AI) and video analytics. Technical support is available in 14 languages around the globe. XProtect, offered in five variants, helps you stay protected and resilient with continual updates and robust cybersecurity; simplify security operations with a single interface that connects all cameras, sensors, analytics and sites; and grow your organization with a VMS that is compatible with over 14,000 cameras and devices.

Product Website

Seller

Milestone Systems

Discussions

XProtect Community

Languages Supported

Danish, German, English, French, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Chinese (Simplified), Chinese (Traditional)

Overview by

Stephanie Bæk

Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

View More Pricing Information

XProtect Integrations

(6)

Verified by XProtect

XProtect Media

XProtect Alarm Manager

XProtect Access Control

Watch an overview demo of our XProtect Video Management Software

Official Downloads

(1)

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Milestone XProtect ® Brochure

XProtect Reviews (80)

G2 reviews are authentic and verified.

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Darrien S.

Video Surveillance and Intercom Technician

Enterprise (> 1000 emp.)

11/7/2025

"A special acknowledgment of the hard work of technical support."

4.5/5

What do you like best about XProtect?

The Simplicity of the Smart Client, different ways to customize roles for users, and the integration of our systems such as our 2N doorbell cameras.

I also wanted to add that we really appreciate the speed, understanding, and problem solving of your technical support. Every time I have called in, we would also finish our conversation with a solution to the given situation. Review collected by and hosted on G2.com.

What do you dislike about XProtect?

There are no initial dislikes from our Company regarding the service. 1 dislike that is minor, is the management client is not as simplistic as the smart client, but this could also be because I am still learning the smart client in its entirety. Review collected by and hosted on G2.com.

RAHMATULLAH K.

CCTV Technical Support Officer

Enterprise (> 1000 emp.)

11/25/2024

"Reliable and User-Friendly VMS for Advanced SURVEILLANCE. A powerful, scalable, and intuitive VMS"

5/5

What do you like best about XProtect?

The intuitive interface, seamless integration with a variety of devices, and robust customization options make it an industry-leading choice. Its scalability allows it to adapt to any environment, from small setups to enterprise-level deployments.

The centralized management makes monitoring and retrieving footage effortless. Its open platform supports integration with a wide range of cameras and analytics tools, enhancing its utility. The system's stability and advanced features like edge analytics ensure reliable performance for critical surveillance needs. Review collected by and hosted on G2.com.

What do you dislike about XProtect?

While the system is feature-rich, new users might require some time to explore its full potential. However, the learning resources and customer support make the transition smoother.

The initial setup can feel complex for those unfamiliar with advanced VMS tools, but once configured, it offers unparalleled ease of use and reliability. The licensing costs reflect the premium quality and features, making it a worthwhile investment for professional security systems. Review collected by and hosted on G2.com.

What problems is XProtect solving and how is that benefiting you?

Milestone XProtect is solving critical challenges like securing sensitive areas, monitoring patient safety, and ensuring compliance with healthcare regulations. Its centralized platform allows real-time monitoring, efficient storage of video data, and quick retrieval of footage during incidents. This benefits us by enhancing patient and staff safety, streamlining security operations, and reducing response times in emergencies.

Milestone XProtect is instrumental in addressing key business challenges such as ensuring the safety of patients, visitors, and staff, protecting hospital assets, and maintaining compliance with healthcare security standards. Its scalability allows seamless integration with existing systems across multiple facilities, ensuring consistent and reliable surveillance. The advanced analytics help in proactive incident detection and effective resource management. Review collected by and hosted on G2.com.

Response from Angela Murphy of XProtect

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Hi, Rahmatullah! Thank you so much for taking the time to leave a review. Very glad to hear about your positive experience with Milestone's learning resources and customer support. Dropping a link to one of our eLearning tracks here in case anyone's curious about what the resources look like. We also have a YouTube channel that's worth checking out; we regularly upload product explainer videos.

See how XProtect improved

Nijam d.

Assistant Network Administrator

Mid-Market (51-1000 emp.)

12/10/2025

"One App for All Cameras—User-Friendly and Reliable"

5/5

What do you like best about XProtect?

one application which survive & support mostly all type of cameras with user friendly. Review collected by and hosted on G2.com.

What do you dislike about XProtect?

Milestone care plus renewal license is costlier Review collected by and hosted on G2.com.

Edgardo E.

Especialista de Mantenimiento IT

Mid-Market (51-1000 emp.)

4/29/2025

"A robust solution for video management and security"

4.5/5

What do you like best about XProtect?

I like the ease with which I can manage and view the different cameras from a single place. The platform is intuitive and allows me to supervise multiple locations quickly and orderly, which greatly improves efficiency in daily monitoring. Review collected by and hosted on G2.com.

What do you dislike about XProtect?

What I don't like is that I haven't found video manuals or detailed tutorials that explain how to set up all the tools the software offers. It would be very useful to have more visual resources to make the most of its advanced features, especially for those who don't have technical training. Review collected by and hosted on G2.com.

What problems is XProtect solving and how is that benefiting you?

With Milestone, we have been able to centralize the monitoring of several cameras into a single system, which we previously did with different programs. This saves us time, improves organization, and allows us to act more quickly when an event occurs. We also benefit from having remote access and the ability to easily review recordings, which greatly aids in decision-making. Review collected by and hosted on G2.com.

Response from Angela Murphy of XProtect

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Thanks so much for your review, Edgardo. The request for more video guides makes a lot of sense and we've been hard at work getting more material on YouTube channel and eLearning platform. Linking to one eLearning track that should be quite helpful to anyone new to XProtect.

See how XProtect improved

Patrick H.

Security Technician

Small-Business (50 or fewer emp.)

11/17/2025

"Rock-Solid Stability Once Set Up"

5/5

What do you like best about XProtect?

I like the stability of it once it is setup. Review collected by and hosted on G2.com.

What do you dislike about XProtect?

I don't very much like the feel of the GUI, as it seems slightly dated. Review collected by and hosted on G2.com.

Hannes W.

Senior konsult inom IT-infrastruktur

Mid-Market (51-1000 emp.)

5/2/2025

"Time to stop playing around with SMB freeware"

5/5

What do you like best about XProtect?

Milestone VMS is a rock solid solution for anyone that rely on their monitoring system. Failure is not an option with Milestone. Customer support is always there for you and the basic installation is fairly simple. The end user environment is really simple to understand for the everyday user. Review collected by and hosted on G2.com.

What do you dislike about XProtect?

Everything has a price and Milestone is no exception. More lightweight options at entry level pricing woult make it easier to sell in and upgrade smaller customers.

The integration of AI is still very complicated in comparsion with other more open systems. Review collected by and hosted on G2.com.

Response from Angela Murphy of XProtect

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Thank you for your review, Hannes. Appreciate the feedback regarding pricing. Is there a specific AI integration that has caused challenges? Happy to check with our team to find out if we have any updated guides. Thanks again.

Dale G.

Chief Information Officer

Mid-Market (51-1000 emp.)

4/29/2025

"Web UI for the win!"

4/5

What do you like best about XProtect?

We like the ability for all of our users to access Milestone via the web interface. We have 50% Windows users and 50% Mac. We needed to find a solution that everyone can use and Milestone fit that bill for us. We are considering the integration with BriefCam to utilize smart features to save time and find more footage. Review collected by and hosted on G2.com.

What do you dislike about XProtect?

There is room for improvement. We'd like a smoother easier to use interface. Coming from Lenel LNVR we feel that it worked a bit easier and smoother. Review collected by and hosted on G2.com.

Response from Angela Murphy of XProtect

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Many thanks for taking the time, Dale! Would you by any chance consider joining our product research panel? Our team is keen to hear the details of what could be improved. If you sign up, they'll contact you once per month maximum: https://pardot.milestonesys.com/l/53942/2022-01-03/l3mbx7#

We're having a webinar on June 3rd that's all about BriefCam fundamentals. Even if you can't make it live, please sign up anyway so that you get the recording + the answers to what other attendees asked: https://pardot.milestonesys.com/webinar-introducing-briefcam-video-analytics

Ryan S.

Level 3 NOC Technician/System Admistrator

Small-Business (50 or fewer emp.)

4/28/2025

"Reliable Video Management with Room for Improvement"

4.5/5

What do you like best about XProtect?

Milestone XProtect accommodates our needs well when it comes to scalability and customizability. The platform provides a robust video management system with extensive support for cameras and seamless integration with third-party tools. It enables easy provisioning and management of cameras while also incorporating a number of powerful tools such as being able to easily implement custom rules to tailor to our specific requirements. The user interface makes monitoring and retrieving footage efficient, even in large deployments. Review collected by and hosted on G2.com.

What do you dislike about XProtect?

We've encountered some issues with the 'Add Hardware' feature of the Management Client, which has been documented by some other users online. We received prompt and personalised support from Milestone for this issue, and to their credit they were able to work with us for a workaround, however this issue has re-occurred so it does raise potential concerns about the long-term reliability of some features.

Resource usage on the Smart Clients can also become very high, even on more powerful systems which meet or exceed the requirements recommended/outlined by Milestone, so optimizing camera settings/streams is crucial, especially more-so with larger deployments. Review collected by and hosted on G2.com.

What problems is XProtect solving and how is that benefiting you?

We've previously used individual HIKvision NVRs, however this was not going to be suitable for a large scale deployment. Milestone XProtect is able to consolidate our NVRs, IoT devices, cameras etc. for simplified management, and it offers far more powerful (and plentiful) features that other industry alternatives. The ability for it to run on a Windows Server also ensures accessibility for administrators who are less experienced with Unix based alternatives. Review collected by and hosted on G2.com.

Response from Angela Murphy of XProtect

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Thank you so much for the detailed review, Ryan. Very happy to hear that the overall experience with XProtect has been positive. I also appreciate the constructive feedback. There can indeed be a bit of a trade-off that comes with supporting so many types of security devices. Even when XProtect correctly identifies the camera model you're trying to add, a mismatch in configuration (e.g., streaming settings) can still prevent a successful connection. I've linked to our supported devices page in case anyone reading this is curious about which cameras/device models are supported. Regarding resource usage on the Smart Client, this can also be a bit of a trade-off situation. For example, adaptive streaming can take some of the heat off the client side, but that means more demands on the server side. I hope our support team has been able to help find a solution that meets your priorities. Thanks again.

See how XProtect improved

Verified User in Security and Investigations

Enterprise (> 1000 emp.)

11/11/2025

"Easy to use and broad compatibility"

4/5

What do you like best about XProtect?

Many different devices supported and fairly easy to use for people how are used to navigate in a windows environment. Review collected by and hosted on G2.com.

What do you dislike about XProtect?

A downside is the cancellation of essential+. I just it allot to let customers test the system. I liked that i had basically full functionality. I was also a nice tool to use to teach new colleagues about the system. Review collected by and hosted on G2.com.