Learn More About Video Surveillance Software
Video Surveillance Software buying insights at a glance
Video surveillance software helps businesses monitor physical locations, manage security cameras, record footage, and investigate incidents through centralized video management systems. Unlike basic camera recording software, modern video surveillance solutions combine live monitoring, cloud or local storage, intelligent alerts, remote access, and AI-powered video analytics. Security teams, facility managers, retailers, and organizations with multiple locations use these systems to monitor activity and respond to security incidents.
Recent G2 reviews show that users especially value intuitive monitoring dashboards, reliable access to live and recorded footage, and the ability to connect surveillance software with existing cameras. AI-powered search and automated alerts are also valuable for teams managing numerous cameras. However, reviewers report challenges with subscription and licensing costs, slow footage retrieval, network connectivity, and the complexity of configuring advanced surveillance systems.
Businesses comparing the best video surveillance software should consider camera compatibility, video retention, remote monitoring, and how quickly teams can locate footage during an investigation. Some platforms prioritize cloud-based management and AI analytics, while others provide greater flexibility for organizations maintaining on-premises infrastructure or combining cameras from multiple manufacturers.
Common use cases and how businesses benefit:
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Facility and perimeter monitoring: Monitor entrances, restricted areas, and business premises to identify suspicious activity and support security responses.
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Incident detection and investigation: Use motion detection, intelligent alerts, and searchable video recordings to locate incidents and retrieve relevant evidence.
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Multi-location surveillance: Manage live camera feeds, recordings, and alerts from different offices, stores, or facilities through centralized dashboards.
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Retail loss prevention: Investigate suspected theft, review transactions alongside video footage, and identify recurring security issues across store locations.
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AI-powered video intelligence: Search recordings for people, objects, or events and identify activity patterns without manually reviewing hours of footage.
Pricing for video surveillance software typically depends on the number of cameras, storage requirements, video retention periods, analytics features, and deployment architecture. Cloud-based platforms may charge recurring subscriptions per camera or location, while on-premises systems can involve licensing, server infrastructure, and maintenance costs. Buyers should also evaluate bandwidth requirements, hardware compatibility, and the costs of expanding surveillance coverage.
Top 5 FAQs from software buyers
- What features should facility managers prioritize when choosing the best video surveillance software?
- How does AI-powered video surveillance help security teams detect incidents and investigate footage?
- What is the difference between cloud-based and on-premises video surveillance systems?
- Can video surveillance solutions integrate with existing security cameras and physical security systems?
- How should businesses evaluate video storage, privacy controls, access permissions, and security compliance?
G2's top-rated Video Surveillance software, based on user reviews, includes Coram AI, Rhombus, Solink, Verkada, and Lumana.
What are the top-reviewed Video Surveillance Software on G2?
The following five products are ranked by G2 Score in the Fall 2026 Grid® Report for Video Surveillance.
Coram AI
- Number of Reviews: 192
- Satisfaction: 99
- Market Presence: 68
- G2 Score: 84
Rhombus
- Number of Reviews: 588
- Satisfaction: 93
- Market Presence: 70
- G2 Score: 82
Solink
- Number of Reviews: 116
- Satisfaction: 90
- Market Presence: 68
- G2 Score: 79
Verkada
- Number of Reviews: 121
- Satisfaction: 62
- Market Presence: 92
- G2 Score: 77
Lumana
- Number of Reviews: 56
- Satisfaction: 80
- Market Presence: 56
- G2 Score: 68
Satisfaction reflects how users rate their experience with the product based on review signals such as usability, support quality, and likelihood to recommend. (Source 2)
Market Presence represents a product’s market footprint using signals such as company size, adoption, and product growth indicators. (Source 2)
G2 Score combines Satisfaction and Market Presence to provide a category-level comparison between products. (Source 2)
Learn more about how G2 calculates these scores. (Source 1)
What I Often See in Video Surveillance Software
Feedback Pros: What Users Consistently Appreciate
- Intuitive cloud dashboards simplify monitoring across multiple business locations.
"Solink has been an excellent cloud security camera system for our business. It gives us convenient remote access to live and recorded footage from anywhere, and the automatic cloud storage keeps our video secure. Since we joined, we haven’t experienced any downtime. The setup process was straightforward, and their team provided strong support throughout implementation. They also helped us scale across several locations with ease. The user interface is intuitive and easy to navigate, even for team members who aren’t technically proficient, and the smart alerts help us respond quickly to motion or unusual activity. We conducted extensive market research before selecting Solink. Not only was it cost-advantageous, but its features were comparable to or better than those of other providers, both in current offerings and in future development plans. Overall, it has been a valuable investment for our business."
- Solink review, Eric G.
- Existing camera integrations reduce hardware replacement and deployment costs.
"What I like best about Coram AI is our ability to use some of our current cameras that may be older models and plug them into the modern Coram system. It's been a huge cost-saver for us, as we have some legacy infrastructure in place. It made implementation costs incredibly attractive. Coram also has a very easy-to-use app and a web app. Everything is searchable, and the ability to detect movement at certain times makes searching for potential issues on camera a breeze."
- Coram AI review, Jim H.
- AI-powered video search reduces time spent investigating recorded footage.
"Instant Search has completely changed how I review footage. Previously, I would spend hours going through old videos, but now I can simply type something like "person in red shirt" or "blue car," and the AI locates it within seconds. The Proactive Alerts feature is also incredibly helpful. It notifies us right away if someone is loitering near the ATM after hours or entering a restricted area, allowing us to address potential issues before they escalate."
- Lumana review, Tal G.
Cons: Where Many Platforms Fall Short
- Recurring licensing costs complicate expanding surveillance across multiple locations.
"It’s expensive, with a difficult initial setup and a strict recurring licensing model. There’s also limited flexibility if you’re trying to integrate older third-party security hardware."
- Cisco Physical Security Solution review, Hamza N.
- Network bandwidth limitations cause delays when accessing remote footage.
"I find Eagle Eye Networks to be a bit challenging due to its bandwidth dependency, especially in areas with limited upload speeds, which can lead to latency issues or require intensive tuning of the bandwidth allocation settings. Additionally, the interface feels cluttered, which can make navigation less intuitive. The subscription costs are also on the higher side, making it a consideration when scaling quickly."
- Eagle Eye Networks review, Verified User
- Complex interfaces make advanced video configuration harder to manage.
"The app’s UI/UX is an area that could be improved. The interface would benefit from a more modern look, and a few features should be easier to configure. Adding basic AI analytics would also help encourage adoption and make the product more appealing to new users."
- XProtect review, Deblina B.
My Expert Takeaway on Video Surveillance Software in 2026
My analysis of more than 400 recently approved G2 reviews suggests that video surveillance software is valued not just for recording footage, but also for helping security teams find and act on information. Across these reviews, users give the category an average star rating of 4.71/5, an ease-of-use score of 6.64/7, and a likelihood-to-recommend score of 9.42/10. These results indicate generally positive experiences, particularly with systems that make footage accessible and manageable across multiple locations.
The recent reviews include users from retail, primary and secondary education, computer and network security, IT services, and security and investigations. Retailers describe using surveillance software to investigate incidents and protect business operations, while educational institutions emphasize monitoring facilities and maintaining visibility across buildings. IT and security professionals focus more heavily on connecting existing cameras, managing network infrastructure, and supporting reliable access to video evidence. This variety helps explain why buyers place different levels of importance on deployment simplicity, camera compatibility, and advanced analytics.
What stands out from my analysis is the emphasis on reducing the time between detecting an incident and retrieving the evidence needed to investigate it. Reviewers value systems that integrate cameras into a single interface, provide remote access, and make recorded footage searchable. AI-assisted detection adds another layer of functionality, but its practical value depends on how consistently teams can locate relevant events and respond to them. The Fall 2026 Grid reflects strong feature satisfaction: Lumana scores 99% for AI-Based Search and 99% for Analytics, while Coram AI scores 95% for AI-Based Search and Object Detection. These ratings are encouraging, although organizations should validate performance against their own camera environments and security scenarios.
I also noticed that deployment architecture remains an important buying consideration. Cloud-based systems can simplify access across distributed locations, but reviewers describe bandwidth dependencies, video loading delays, and recurring costs as potential challenges. More configurable platforms can offer greater integration flexibility, although they may introduce additional setup and administrative effort. For businesses evaluating the best video surveillance software, I would prioritize the speed of footage retrieval, camera compatibility, storage and retention controls, and alert reliability. A strong surveillance solution should help security teams investigate incidents efficiently while maintaining appropriate access controls and predictable operating costs.
Video Surveillance Software FAQs
What key features should facilities prioritize when choosing video surveillance software for monitoring and incident response?
The best video surveillance software for facility monitoring combines reliable live video access, intelligent alerts, searchable recordings, centralized camera management, and straightforward incident investigation tools. Facility managers should prioritize systems that help security teams identify events quickly and retrieve relevant footage without switching between multiple interfaces.
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Coram AI: Useful for facilities that want AI-assisted video search while retaining compatible existing cameras. Reviewers appreciate its searchable footage, accessible interface, and ability to modernize surveillance without replacing all their hardware.
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Lumana: Relevant to teams monitoring multiple areas and investigating incidents through AI-powered search and workflow automation. Reviewers highlight the ability to retrieve specific footage quickly and reduce repetitive monitoring tasks.
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OpenEye: Supports centralized camera monitoring, access to recorded video, and configurable security alerts. Reviewers particularly value its accessible video management system, user permissions, and the ability to export footage during investigations.
Facility managers should also evaluate alert delivery, user permissions, and how quickly operators can move from a notification to the relevant recording. For facilities with multiple buildings or security teams, consistent monitoring workflows can be as important as camera resolution.
Which video surveillance solutions are most trusted by security managers according to G2 reviews?
Recent G2 reviews highlight positive experiences across several products, although the most suitable system depends on the organization's surveillance infrastructure and operational requirements.
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Rhombus: Reviewers appreciate its responsive customer support, integration capabilities, and accessible security management features. It earns 94% for Quality of Support and 94% for Ease of Use in the Fall 2026 Grid.
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Coram AI: Reviewers highlight intuitive navigation, compatibility with existing cameras, and efficient footage retrieval. The Grid reports 99% Likelihood to Recommend and 98% Quality of Support, reflecting strong satisfaction among respondents.
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Verkada: Relevant to security managers seeking centralized administration and integrated physical security capabilities. Reviewers appreciate its monitoring environment and support experience, with 95% for Meets Requirements and 95% for Quality of Support in the Grid.
Which video surveillance systems offer cloud storage and intelligent analytics?
Cloud-based video surveillance systems allow authorized users to access live and recorded footage remotely, while intelligent analytics help detect activity and identify relevant events. The best options combine dependable video storage and retrieval with AI-assisted search, alerts, or object detection.
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Solink: Suitable for businesses managing surveillance across distributed locations. Reviewers appreciate remote access, automatic cloud storage, and an intuitive interface for reviewing footage. It scores 96% for AI-Based Search and 94% for Object Detection in the Fall 2026 Grid.
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Eagle Eye Networks: Offers cloud-based video management for organizations that need remote monitoring and access to historical recordings. Reviewers appreciate mobile accessibility and centralized video access, although some report bandwidth-related performance limitations.
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Videoloft: Useful for organizations wanting to bring cameras from different manufacturers into one cloud-accessible environment. Reviewers value its centralized portal and video search capabilities. It receives 96% for Object Detection and 98% for Video Access in the Grid.
Which video surveillance systems offer privacy protection and compliance tools for long-term deployments?
Video surveillance systems with privacy and compliance controls should provide role-based permissions, secure access to recordings, configurable retention policies, and auditable processes for viewing or exporting sensitive footage. Organizations committing to multi-year deployments should evaluate these capabilities alongside operational reliability and hardware compatibility.
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Genetec: Relevant to enterprises managing complex physical security environments. Its video management and broader security administration capabilities make it worth evaluating for organizations that need structured access controls, centralized oversight, and integration with existing security infrastructure.
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OpenEye: Reviewers describe configurable user groups and permissions that help administrators manage access to cameras, recorded footage, and video exports. This makes it relevant to organizations that need to control how different teams access surveillance information.
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Verkada: Offers centralized management of cameras and security infrastructure. It is relevant to organizations evaluating administrative controls, user permissions, and monitoring across facilities, though reviewers also identify opportunities to improve the user management interface.
Before committing to a long-term contract, buyers should confirm how the software manages video retention, access logs, encryption, user permissions, and deletion requests. Organizations handling sensitive footage should establish how each solution supports applicable privacy and security requirements, such as GDPR, where relevant, rather than assuming that surveillance software automatically ensures compliance.
What are the best video surveillance systems?
The top video surveillance systems pair dependable camera management with searchable footage, reliable alerts, and the flexibility to work with an organization's existing infrastructure. These tools stand out in G2 reviews.
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Coram AI: A strong option for organizations prioritizing AI-powered video search and compatibility with existing camera systems. Reviewers appreciate its ease of use and ability to investigate footage without manually searching lengthy recordings.
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Solink: Particularly relevant to retail and multi-location businesses that need centralized video monitoring and cloud access. Reviewers highlight straightforward navigation, remote footage access, and support for managing surveillance across locations.
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XProtect: Worth considering for organizations requiring an open video management architecture and compatibility with different cameras and security technologies. Reviewers value its integration possibilities, although some see room for improvement in interface design and configuration.
