SpotOn Reviews & Product Details

We love Lucky, his knowledge and friendliness is 10/10. He is the literal definition of above and beyond. Keep him as long as you can, because he is a gem! Review collected by and hosted on G2.com.

So far, nothing yet. We need charging ports and that might be the fix we need. Review collected by and hosted on G2.com.

The most important thing for me was to have the ability to integrate 3rd party. We have accomplished that via Spot On Review collected by and hosted on G2.com.

It did feel like our company was much more in the beta phase or growth with the Spot On. It felt as if the transistion was going to be easy and we dealt with challenge. Review collected by and hosted on G2.com.

I love the local support that we have. His name is Brandon. We utilize him often as my team is always wondering if and how we are able to modify items. I like that spoton is very versatile in ways to ring things in. I also like that it integrates with teamworks. Very helpful for payroll. Brandon, our support point person is phenomenal. Very efficient, friendly and a pleasure to have around Review collected by and hosted on G2.com.

Can't view sales reports from pos

Credit cards have to be inserted multiple times to complete transactions and don't retain customer info to close out

Crash when it's busy Review collected by and hosted on G2.com.

The software is honestly way more than I need as a counter-service restaurant, but with that,I know that I'll never have to look for a new POS system ever. SpotOn is the fourth POS system I have used and it is by far the best. There is a learning curve if you're used to more intuitive systems like Square, but once you see how versatile this software is, you'll never want to go back. Review collected by and hosted on G2.com.

There have been two areas where SpotOn could improve in my opinion. First is the invoicing software. Ideally, I'd be able to have a separate menu that I could use to build invoices. The current system is either all custom amounts, or a copy of an order placed in the POS. It's workable, but not as efficient as I'd like. The second is the speed of transactions. I have a food truck that uses a SpotOn handheld, and the speed that the handheld works isn't as quick as Square run on a good iPad. It's a difference of seconds, so it's only noticeable when you are in a rush, but that's also when you need that speed the most. Review collected by and hosted on G2.com.

I appreciate that it is very user-friendly and operates smoothly; however, if I encounter any issues, there is always someone available to assist me immediately.

In particular, my account advisor, Ivan Monroy, is always available to assist me and resolve any issues. Review collected by and hosted on G2.com.

There are times when I make changes online, and it takes a little while for them to be reflected in my physical system, but it’s just a matter of time. Review collected by and hosted on G2.com.

Being able to speak to an actual human when calling customer support. That spoton sent someone to prgram and spend the day with us when onboarding. That was must better then previous POS. Now having IT on island is a huge plus. Review collected by and hosted on G2.com.

When there is software glitches and pos downtime, which can happen quite frequently. Some more reporting options would be helpful specifically for tip pulling. Review collected by and hosted on G2.com.

Fast professing, BOH & FOH are great systems Review collected by and hosted on G2.com.

Multiple websites and logins for different tasks Review collected by and hosted on G2.com.

Jason Kim has been a great support with all my questions about Spot On. There are many times we speak, and he has a solution immediately, and if he doesn't then, he researches so he can get me the best one later. Review collected by and hosted on G2.com.

I wish I had Jason sooner. The previous support I had left, and I've been without someone for awhile. Review collected by and hosted on G2.com.

I love how readily available help is if we ever run into a problem. There haven't been many but everything is fixed accordingly and promptly. I also appreciate how user friendly everything is. From FOH to BOH operations. Review collected by and hosted on G2.com.

I wish that we would be able to re-open a check that's been closed and take an item off and then reclose it without having to charge the customers CC again. Review collected by and hosted on G2.com.

The hand helds devices, also the print out in both our back of house &n front of house, also the support team.( most of the time) Review collected by and hosted on G2.com.

The system itself is confusing not user friendly, not intuitive, to much content that's not needed. Review collected by and hosted on G2.com.