--- title: SpotOn Reviews meta_title: 'SpotOn Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 240 reviews by the users' company size, role or industry to find out how SpotOn works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 240 scale: '5' date_modified: '2026-07-22' parent_category: name: Restaurant url: https://www.g2.com/categories/restaurant --- # SpotOn Reviews **Vendor:** SpotOn **Category:** [Restaurant POS Systems](https://www.g2.com/categories/restaurant-pos) **Average Rating:** 4.4/5.0 **Total Reviews:** 240 ## About SpotOn SpotOn is one of the fastest-growing software and payment companies providing the technology and support that helps local businesses—and the people that run them—to succeed on their own terms. Known for its flexible, cloud-based technology and personalized support, SpotOn offers an end-to-end platform to accept payments, boost revenue, streamline operations, and create exceptional guest experiences. From seamless and efficient point-of-sale systems to integrated management solutions built for the fast-growing enterprise, SpotOn builds technology that "works the way you work," and backs it up with a 24/7 team of experts who make sure it always does—with fairness, flexibility, and a personal touch. SpotOn has 2,000 employees, including one of the strongest product and technology teams in the combined software & payments industry ## SpotOn Pros & Cons **What users like:** - Users value the **exceptional customer support** from SpotOn, highlighting prompt assistance and hands-on onboarding experiences. (84 reviews) - Users value the **ease of use** in SpotOn, finding it user-friendly and great for quick learning. (66 reviews) - Users appreciate the **exceptional service** from SpotOn, feeling supported and part of a family from day one. (49 reviews) - Users value the **helpful support team** at SpotOn, noting their quick and effective responses to any issues. (43 reviews) - Users love SpotOn for its **simple and efficient user interface** , which streamlines scheduling and enhances customer engagement. (28 reviews) - Users value the **streamlined platform** of SpotOn, integrating payment processing, marketing, and management tools effectively. (27 reviews) - POS Integration (22 reviews) - Efficiency (20 reviews) - Reporting (19 reviews) - Reliability (17 reviews) **What users dislike:** - Users experience **poor customer support** with long wait times and inadequate assistance during critical moments. (26 reviews) - Users report a **difficult setup** process for SpotOn, making initial experiences less user-friendly and seamless. (16 reviews) - Users report encountering **technical issues** with SpotOn, including glitches and transaction discrepancies that complicate usage. (15 reviews) - Users experience **connectivity issues** with SpotOn, leading to transaction discrepancies and delays in support responses. (14 reviews) - Users experience **slow performance** with SpotOn, including lag times and crashes that disrupt productivity and workflows. (13 reviews) - Payment Issues (12 reviews) - System Instability (12 reviews) - Update Issues (12 reviews) - Inadequate Reporting (11 reviews) - Users note the **integration issues** with essential platforms, impacting overall functionality and ease of use. (11 reviews) ## SpotOn Reviews ### 1. The system is reliable and the customer service is much better than the previous system I had **Rating:** 5.0/5.0 stars **Reviewed by:** Michael S. | Owner and Operator, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2025 **What do you like best about SpotOn?** I like the design of the technology hardware and its ease of functionality. The reporting is also very clear and I am able to get all the financials I need to run my business effectively. **What do you dislike about SpotOn?** I have no downsides that I can readily think of. I however am a relatively new customer so time will tell on how the system performs long term and also if the pricing holds. The last product I used would start increasing pricing on me over time. **What problems is SpotOn solving and how is that benefiting you?** For one, the credit card processing and point of sale are all rolled up into one platform which makes it easier for me to manage the credit card receipts. Also, the hardware is much more reliable and I am having to call the support helpline a lot less than I was before with my previous point of sale supplier. **Official Response from Lauren Morgan:** > Thank you for such a kind review, Michael! We are proud to be partnering with you and your business! ### 2. Amazing POS system **Rating:** 5.0/5.0 stars **Reviewed by:** John W. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2025 **What do you like best about SpotOn?** We love the reports and the ability customize it to what our business needs are. Carlos our rep is always there if we need even when he is out of town. Always helps with any problems we have. **What do you dislike about SpotOn?** The Handhelds were having problems but they are much better now. **What problems is SpotOn solving and how is that benefiting you?** We are needing a different report made for our restaurant and they are working on providing that for us. **Official Response from Lauren Morgan:** > Thank you for your kind review, John! We couldn't agree more -- Carlos is such an asset on the team. We're proud to partner with you and your business! ### 3. Easy to use, great onboarding. Brandon is the best. **Rating:** 4.5/5.0 stars **Reviewed by:** Jared B. | Restaurant manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2025 **What do you like best about SpotOn?** I really like the customer service. The on boarding team was a big help and making sure we were ready to go. **What do you dislike about SpotOn?** I would say so far there aren’t many things that I dislike as I’m still getting to know the system and what I can customize. It’s kind of tough not being able to adjust credit cards until the following day. **What problems is SpotOn solving and how is that benefiting you?** So far, it’s doing a good job being able to take online orders and the reconciliation at the end of the day is super easy. It makes sense. **Official Response from Lauren Morgan:** > Thank you for your kind review, Jared! We are proud to partner with you and your business. ### 4. Great restaurant management tool. **Rating:** 5.0/5.0 stars **Reviewed by:** Lucio R. | Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2025 **What do you like best about SpotOn?** Practical, efficient and highly integratable restaurant management tool. **What do you dislike about SpotOn?** The handheld devices kept on disconectiong mid use and were not able to find a solution, so we returned 4 and kept 2 from the original 6 we had. **What problems is SpotOn solving and how is that benefiting you?** It mostly improved our operational efficiency at a reasonable price. **Official Response from Lauren Morgan:** > Thank you for your kind words, Lucio! We’re thrilled to hear you’re finding SpotOn practical, efficient, and a great fit for your restaurant’s operations. ### 5. Great support and service **Rating:** 5.0/5.0 stars **Reviewed by:** Chad W. | Director, Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2025 **What do you like best about SpotOn?** It is industry leading technology and fills a need for tableside service that is unparalleled **What do you dislike about SpotOn?** Nothing it great The teamwork app is amazing too **What problems is SpotOn solving and how is that benefiting you?** We have retail and restaurant and it integrates both **Official Response from Lauren Morgan:** > We're glad to hear you're loving our POS system and Teamwork! We’re here to work with you, for you. Thank you for sharing your feedback with us! ### 6. You'll Have Good Days With SpotOn Because Of Krystle Simms!!! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** March 24, 2025 **What do you like best about SpotOn?** Our Account Manager, Krystle Simms is amazing with how she handles our account with daily and ongoing issues. Krystle goes above and beyond with how she handles our account. **What do you dislike about SpotOn?** Implementations. Online ordering as you can't add a discount to one food item as it will take a discount of all items. Weekend support needs attention as they are not helpful as I usually wait until Monday. **What problems is SpotOn solving and how is that benefiting you?** Weekday support has gotten a lot better as in the past I would reach out to my account manager first to solve any of my issues before I would contact support. **Official Response from Lauren Morgan:** > We appreciate your honest feedback, and are happy to hear how Amazing Krystle is. She's truly an asset to our team! ### 7. Outstanding Support Makes All the Difference **Rating:** 5.0/5.0 stars **Reviewed by:** Frank G. | General manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2025 **What do you like best about SpotOn?** Alina. The rep that reached out to me has helped me considerably. **What do you dislike about SpotOn?** Often times my printer goes off-line for no reason **What problems is SpotOn solving and how is that benefiting you?** Printer issues **Official Response from Lauren Morgan:** > Thanks for your kind review, Frank! We're so happy to hear Alina has been a help to you and your business. ### 8. Customer service beyond an email **Rating:** 5.0/5.0 stars **Reviewed by:** Jake B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2025 **What do you like best about SpotOn?** real people that are involved and answer calls and are there for prompt help! **What do you dislike about SpotOn?** Only downside i personally have with spot on is that i didnt find them sooner! **What problems is SpotOn solving and how is that benefiting you?** Spot on integrated a new reporting with custom views that has been exrtremely helpful! Their integration with team **Official Response from Lauren Morgan:** > Thank you for sharing your experience, Jake! We’re so glad our team has been there to provide the prompt, personal support you deserve. We truly appreciate your kind words! ### 9. Great experience transition went as smoothly as it could have **Rating:** 5.0/5.0 stars **Reviewed by:** Joanne C. | General manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2025 **What do you like best about SpotOn?** No down time when updating and user friendly **What do you dislike about SpotOn?** I feel like since it’s a fairly new company they are geared for smaller establishments but as time goes they will work through it **What problems is SpotOn solving and how is that benefiting you?** Learning the back office end of it like programming items. They are working closely with us walking us through things **Official Response from Lauren Morgan:** > Thanks for your thoughtful review, Joanne! We are happy to hear you are loving SpotOn. We are proud to partner with you and your business! ### 10. Great system for maximizing customizations. **Rating:** 5.0/5.0 stars **Reviewed by:** Vivian M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2025 **What do you like best about SpotOn?** With Pizza, it’s difficult to have modifiers with modifiers but Spoton makes it easy! Todd Skaggs is an amazing account manager! He’s gotten all of my problems solved, especially serious issues! **What do you dislike about SpotOn?** Back of house is a little different to get used to. **What problems is SpotOn solving and how is that benefiting you?** I love the reporting! Customer service is always great. My sales rep Ryan Glass and Account Manager, Todd Skaggs always handle every question I’ve had, even when inconvenient. **Official Response from Lauren Morgan:** > Thank you for your kind review, Vivian! We couldn't agree more -- Todd is a true asset on our team. We're proud to partner with you and your business! ### 11. Top notch Service from a great POS **Rating:** 4.5/5.0 stars **Reviewed by:** Josh M. | Restaurant manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2025 **What do you like best about SpotOn?** Spot On POS has been a game-changer for our restaurant. The system is fast, easy to use, and incredibly reliable. From smooth payment processing to detailed reporting, it helps our team stay efficient and organized. The customer support has been responsive and helpful whenever we’ve needed them. Highly recommend it for any busy restaurant looking to streamline operations. **What do you dislike about SpotOn?** Nothing negative to say about Spot On, together with our restaurant we are evolving to a place where things are pretty great **What problems is SpotOn solving and how is that benefiting you?** Spot On is giving our restaurant everything we need and incredibly resourceful with the evolution of this relationship **Official Response from Lauren Morgan:** > Thanks for your kind review, Josh! We are so happy to hear you're loving SpotOn! We are proud to be working with you and your business. ### 12. User-Friendly Portal **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle M. | Credit Collections Manager, Enterprise (> 1000 emp.) **Reviewed Date:** January 13, 2026 **What do you like best about SpotOn?** User-Friendly the AI feature helps navigate throughout the portal **What do you dislike about SpotOn?** Noting in particular that comes to mind. **What problems is SpotOn solving and how is that benefiting you?** Understanding what the public needs and revisits its portal **Official Response from Lauren Morgan:** > Thank you so much for your feedback, Michelle! We’re thrilled to hear that working with SpotOn has been such a good experience. We truly appreciate you taking the time to share, and we’re glad we've been able to support you so well. ### 13. Spot On **Rating:** 4.0/5.0 stars **Reviewed by:** Ricardo M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2025 **What do you like best about SpotOn?** I like the customer are and the attentiveness of the employees and the lower fees. **What do you dislike about SpotOn?** The sloppiness of lower level employees that don't have things very organized, leading to a lot of problems at the beginning. **What problems is SpotOn solving and how is that benefiting you?** Lower fees and good simplicity. **Official Response from Lauren Morgan:** > Thank you for your kind review, Ricardo! We're proud to partner with you and your business. ### 14. Great for Streamlining Orders, But Occasional Bugs Can Be Frustrating **Rating:** 5.0/5.0 stars **Reviewed by:** Jorgelina V. | Profesional de inversiones, Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2025 **What do you like best about SpotOn?** I think it’s a good software for restaurants to simplify orders and payments **What do you dislike about SpotOn?** Sometimes it gets bugged and delete everything **What problems is SpotOn solving and how is that benefiting you?** Simplify orders and payments **Official Response from Lauren Morgan:** > Thank you for your kind words, Jorgelina! We’re happy to hear that SpotOn is helping make ordering and payments simpler for your restaurant. We appreciate you taking the time to share your experience! ### 15. Good and simple **Rating:** 4.0/5.0 stars **Reviewed by:** Megan J. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2025 **What do you like best about SpotOn?** The access to support has been great, I also enjoy the depth of reporting. **What do you dislike about SpotOn?** The POS is cumbersome at times, especially the tap to pay. We get a LOT of customers who walk away and the payment hasn't actually gone through (but it beeped, so people assume it's done). **What problems is SpotOn solving and how is that benefiting you?** POS, reporting, staff hour tracking **Official Response from Lauren Morgan:** > Thank you for sharing your experience, Megan! We’re so glad to hear you’re finding SpotOn both simple to use and powerful when it comes to reporting. It’s also wonderful to know our support team has been there when you’ve needed them. We appreciate your kind words and your partnership! ### 16. Amazing VIP care from Customer Success Representative and Team; Feel special and taken care of **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** July 24, 2025 **What do you like best about SpotOn?** Seeing which items sell the most and which sell the least **What do you dislike about SpotOn?** I am not sure what the downsides are so far. **What problems is SpotOn solving and how is that benefiting you?** It makes it easy for servers to put orders into the terminals and for the kitchen to see those orders and not have to deal with paper tickets. It also allows us to be able to have separate checks for customers which everyone likes. We find it helpful to see which items sell well and which don't. We're learning about how to figure out which items have good profit margins; there are lots of cool features we're learning about. **Official Response from Lauren Morgan:** > Thank you so much for the thoughtful review! We're thrilled to hear that the system is making day-to-day operations easier for your team — from streamlining orders between the floor and the kitchen to helping with separate checks and sales insights. It's great to know you're already finding value in the reporting tools and exploring the features that can help drive profitability. We're excited to be part of your journey and here to support you as you continue discovering all the ways the system can help your business thrive! ### 17. Multi-Unit Partner **Rating:** 5.0/5.0 stars **Reviewed by:** Connor R. | Owner, Mid-Market (51-1000 emp.) **Reviewed Date:** July 10, 2025 **What do you like best about SpotOn?** The platform is easy to navigate, and support has been quick to assist in resolving most issues that have popped up **What do you dislike about SpotOn?** The older handhelds dropped signal even with repeaters and orders got lost in the ether. They were also not very user friendly. New hardware has corrected those issues. **What problems is SpotOn solving and how is that benefiting you?** Making it to where debit cards aren't affected by the 3% fee. **Official Response from Lauren Morgan:** > Thank you for such a kind review, Connor! We are proud to be partnering with you and your business! ### 18. Frustrating and Overly Labor Intensive **Rating:** 0.0/5.0 stars **Reviewed by:** Catherine S. | HR Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2025 **What do you like best about SpotOn?** I guess the graphics on Spot On BOH were nice. I don't think this made up for day to day functionality in any kind of way. **What do you dislike about SpotOn?** The reporting is missing functionality to customize reports needed for HR functions of pulling hours in a chosen time range without work arounds that are frustrating. Inability to follow what ticket same day refunds are attached to. Inability to have in house managers refund tickets/tips after closing. Duplicate Teamwork profiles created when TM work at multiple locations causing clock in errors. Inability to update min wages in a streamlined fashion. Having to add TM to each location individually **What problems is SpotOn solving and how is that benefiting you?** Honestly it was an inferior product to Toast in most ways I interacted with it. **Official Response from Lauren Morgan:** > Hi Catherine. We apologize for the troubles you’ve experienced. Know that we hear you, we understand your frustration. Will you please reach out to me directly at laurenr@spoton.com so I can help get you in contact with the appropriate teams to discuss further? Thank you. ### 19. SpotOn review Michael Lattek **Rating:** 5.0/5.0 stars **Reviewed by:** Richard L. | Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2025 **What do you like best about SpotOn?** Customer service. Love that I can pick up the phone and be speaking with a representative in minutes, I also am still in contact with Michael, Nick and Darla on a regular basis. I cannot say enough about how helpful these three representatives have been to us. As far as the system goes I am a big fan of how easy it is to split tickets. **What do you dislike about SpotOn?** There should be an email system where I can send employees private messages and mass messages that they can view and confirm receipt of. It should also be easier for employees to view what hours and they’ve worked in certain periods. **What problems is SpotOn solving and how is that benefiting you?** Our previous POS was primitive so it has been a big upgrade. **Official Response from Lauren Morgan:** > Thank you for your kind review, Richard! We're glad to hear you're loving SpotOn! ### 20. Responsive Rep and User Friendly Software **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Enterprise (> 1000 emp.) **Reviewed Date:** March 24, 2025 **What do you like best about SpotOn?** When comparing SpotOn to other POS systems I have done work in, I find the SpotOn back of house to be the most detailed, straightforward, and user friendly. I also appreciate a rep being assigned to our accounts, not every company provides representatives. Our representative Krystle Simms is always quick to respond, always gets our cases where they need to go, finds solutions herself, or follows up on open cases when we have more time-sensitive issues. **What do you dislike about SpotOn?** Lately the most frustrating thing has been not being able to get through to level one support on the weekends. There is a rarely an answer or a call back from level one support when they are contacted on saturdays and sundays. **What problems is SpotOn solving and how is that benefiting you?** They are currently working on a more direct integration with Reddie Group, whom we have recently begun to utilize more often. A more direct integration will be beneficial in eliminating the need to also work through Chowly as a middle man. **Official Response from Lauren Morgan:** > Thank you for your kind words! Krystle is an asset to our organization! We’re proud to help support you and your business. ### 21. Spoton is very user friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Hannah P. | District manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2025 **What do you like best about SpotOn?** Some of the things I really like about SpotOn are the updates in real time. I can take my laptop with me and update the terminal instantly. I like how user friendly everything is and it’s a system you can tailor to your businesses needs **What do you dislike about SpotOn?** I dislike that there are a lot of different of different tabs for reporting, dashboard etc I also don’t like how you can’t view all employees sales on the FOH terminal. And not getting the same quality support On the weekends that you do Monday - Friday **What problems is SpotOn solving and how is that benefiting you?** Adding loyalty for multiple customers under the same table but multiple checks **Official Response from Lauren Morgan:** > Thank you for your kind feedback, Hannah! We are excited to partner with you and your business! ### 22. SpotOn Review Krystle Simms **Rating:** 5.0/5.0 stars **Reviewed by:** Dustin B. | Office Operations Manager, Enterprise (> 1000 emp.) **Reviewed Date:** March 26, 2025 **What do you like best about SpotOn?** Everything can be found in one platform. Hardware, Software, Reporting, Everything in one Krystle Simms has assisted in making my life and job easier for a year and half now. **What do you dislike about SpotOn?** It used to be their support line, but that has gotten so much better rececntly. **What problems is SpotOn solving and how is that benefiting you?** Continuing to produce new hardware that suits our business needs. **Official Response from Lauren Morgan:** > Thank you for your kind words, Dustin! We genuinely appreciate your feedback. We’re proud to help support you and your business. ### 23. Natala knows her s*%# and gives a s*%#! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2025 **What do you like best about SpotOn?** The support from rep Natala has been incredible - attentive and helpful. As a system there is a lot of flexibility for the business and most changes are quick and easy. Natala is super knowledgeable as a rep, an admin and a user! She has made herself readily available to me and to the business whenever we have questions. She has taken inquires day and night. She has always responded with energy, patience and understanding. She often brings suggestions for how we can improve efficiency. She offers suggestions for how we might improve accuracy of output (analytics) so that we have a clearer picture of the business. She is proactive in teaching tips and tricks vs waiting for us to ask about the capabilities. She is fast, whip smart and high energy. It has been a pleasure working with her. **What do you dislike about SpotOn?** We have faced the occasional glitch where we cannot clear something. Natala has swiftly fixed these for us! There are a few things I wish SpotOn could do differently but the majority of issues I have encountered have a solution OR there is a solid reason for not having a specific capability (clocking out before server closes all checks as it has potential consequences) Complexity in a POS system is par for the course. I continue to learn and discover improvements for the business. My suggestion is to put in the time learning and asking questions as the system is capable of customization! **What problems is SpotOn solving and how is that benefiting you?** Time keeping. Communication to kitchen (ordering food) Checks for guests. Reporting on the businesss performance. All critical to restaurant operations so it's obvious how these functions are benefiting us. **Official Response from Lauren Morgan:** > We're ecstatic to hear Natala has been such a help! She's an excellent partner. We're glad to hear you're loving our POS system! We’re here to work with you, for you. Thank you for your review! ### 24. Completely disappointed in this system **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2025 **What do you like best about SpotOn?** The only redeeming quality for SpotOn is that all the POS items can be found on one menu screen instead of clicking the menu category buttons to view items. **What do you dislike about SpotOn?** Inaccurate reporting & reconciliation. POS constantly froze. 3 different platforms for reporting, programing & takeout and none were user friendly. Customer service gave inaccurate answers and took 30+ minutes to get back to you with a wrong answer. The sales pitch for the whole system was wildy cherry picked and did not show the actual functions. Our implementation team was rude, lefts our emails unread and 99% of the preprogramming was done wrong. There is absolutely nothing user friendly about the interface. The backend is temperamental and not intuitive. We're switching back to Toast. **What problems is SpotOn solving and how is that benefiting you?** SpotOn was unable to solve most of our problems. They offered a good CC transaction fee and their inferior product to Toast ultimately lead us to go back to Toast. This was a complete waste of time and money for our company. **Official Response from Lauren Morgan:** > We apologize for the troubles you’ve experienced. Know that we hear you, we understand your frustration and will work to resolve your issues. Will you please reach out to me directly at laurenr@spoton.com so I can help get you in contact with the appropriate teams? Thank you. ### 25. Always the most hospitable in-person service! **Rating:** 5.0/5.0 stars **Reviewed by:** Cassava M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2025 **What do you like best about SpotOn?** Which other POS company can you have actual human coming to your location to help you open with the hardware install (no do it yourself I'll explain once Zoom type like "breakfast" sounding company!), and every single person on the phone customer service to email, are all nice? SpotON! **What do you dislike about SpotOn?** It's very hard to choose, but because they are very security minded, changing the bank account takes such a long time compared to instantaneous via fintech. **What problems is SpotOn solving and how is that benefiting you?** Being able to have a great actual person helping you with the POS is absolutely the game changer. Square now I don't hear back from email support for almost a week sometimes. Toast staff in US are so rude (ones in Nicaragua arre a lot nicer, but constrained by the horrible culture of the company), so SpotOn it is always for us! **Official Response from Allison Bailey:** > Thank you for your feedback! We're glad to hear that you appreciate our in-person service and the helpfulness of our customer support team. We understand the challenges with changing bank accounts and we're committed to improving this process. We're grateful for your support and look forward to continuing to serve you! ### 26. Hands on Service **Rating:** 5.0/5.0 stars **Reviewed by:** Santiago G. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2025 **What do you like best about SpotOn?** This was the best customer experience so far. Mainly because someone was able to hands on see the complexity and size of our Business. We are a very large venue and it is very difficult to explain over the phone. Glad Lucky was able to come in. **What do you dislike about SpotOn?** I went over the backend issue we were having and hardware issues. **What problems is SpotOn solving and how is that benefiting you?** Customer service issues credit card processing and streamlining day to day business. **Official Response from Lauren Morgan:** > Thank you for such a kind review, Santiago! We are glad to hear you're loving SpotOn. We are proud to work with you and your business. ### 27. Outstanding Support from SpotOn – Michael Lattek Delivers Every Time! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2025 **What do you like best about SpotOn?** We’re incredibly impressed with the level of support we’ve received from SpotOn, especially from our Client Success Partner, Michael Lattek. Every time we’ve had an issue or needed on-site assistance, Michael has shown up the very same day—without fail. The The overall SpotOn support team is also quick to respond and always helpful, but Michael gets all the stars all the time. He genuinely cares about our success and it shows in every interaction. If you’re looking for a great POS system backed by exceptional support, SpotOn **What do you dislike about SpotOn?** An offline mode would be really nice to have. **What problems is SpotOn solving and how is that benefiting you?** Multiple ways to take orders and payments through one streamlined tool **Official Response from Lauren Morgan:** > Thank you for such a kind review! We are glad to hear you are loving SpotOn. We agree, Michael is a true asset on our team. We are proud to partner with you and your business! ### 28. Spot On is the way to go **Rating:** 5.0/5.0 stars **Reviewed by:** Jodie Y. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2025 **What do you like best about SpotOn?** I like SpotOn because the ease of use, the interfaces with Online ordering, Reservations, Teamworks for Payroll and Scheduling. The staff is great starting with my Sales Rep AJ and all of the Technical Support staff. **What do you dislike about SpotOn?** I cant say there is anything that I dislike with SpotOn **What problems is SpotOn solving and how is that benefiting you?** Right now I don't have any problems with SpotOn **Official Response from Lauren Morgan:** > Thanks for your kind review, Jodie! We are so happy to hear you're loving SpotOn! We are proud to be working with you and your business. ### 29. Wonderful Point of Sale **Rating:** 4.5/5.0 stars **Reviewed by:** Steven O. | Owner, Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2025 **What do you like best about SpotOn?** I like the monthly savings on their products and top tier operating system. Full white glove service on transitioning away from my old POS... Even with over 1K Sku's behind our bar with top awards for best bourbon and wine selections the menu build was the best I've ever had. **What do you dislike about SpotOn?** I haven't found one yet. The customer service is top notch, my managers enjoy it and servers feel it intuitive. **What problems is SpotOn solving and how is that benefiting you?** They create ease of integration with all of our systems and tech that keep back office time to a minimum. **Official Response from Lauren Morgan:** > Thank you for such a kind review, Steven! We are proud to be partnering with you and your business! ### 30. Fix of connectivity do to a bad router **Rating:** 5.0/5.0 stars **Reviewed by:** Marvin M. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2025 **What do you like best about SpotOn?** Technical Assistance Account Manager Krystle Simms **What do you dislike about SpotOn?** Getting techs that are not competent to fix issues **What problems is SpotOn solving and how is that benefiting you?** Having a reliable POS system and professional assistance when we have issues with system. **Official Response from Lauren Morgan:** > Thank you for taking the time to share your feedback, Marvin! We’re glad to hear that Krystle Simms and our technical assistance have been helpful in supporting your business. We’re happy that SpotOn has provided you with a reliable POS system and professional support, and we look forward to continuing to earn your trust! ### 31. Offers similar features to Toast but at less than half the cost. **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2025 **What do you like best about SpotOn?** Lower cost and far superior customer service **What do you dislike about SpotOn?** Toast doesn’t support our unique tip pooling model without purchase of an additional add-on **What problems is SpotOn solving and how is that benefiting you?** Toast functions as POS system, with online ordering capabilities. **Official Response from Lauren Morgan:** > Thank you for your kind words, Daniel! We’re so glad to hear that SpotOn’s value, features, and customer service have been a great fit for your business. We know every operation is unique, and we’re happy to provide the flexibility and support you need. Your feedback means a lot, and we look forward to continuing to help your business thrive! ### 32. Our Client Success Partner Krystle Simms Is Amazing!!!!! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2024 **What do you like best about SpotOn?** Krystle Simms is an asset to SpotOn with how she handles our ongoing issues. **What do you dislike about SpotOn?** Implementations, Online ordering limitations and no knowledge of new releases with POS. **What problems is SpotOn solving and how is that benefiting you?** There support has gotten a lot better but we've been waiting years for something we were told was a top priority. **Official Response from Allison Bailey:** > We apologize for the issues you are experiencing and understand your frustration. ### 33. Not Suitable for Multiple Locations **Rating:** 0.0/5.0 stars **Reviewed by:** Jennica N. | HR Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2025 **What do you like best about SpotOn?** There are very few; but the FOH POS side isn't too bad. **What do you dislike about SpotOn?** -It isn't suitable for multiple locations, the system does not talk to each location -The interface is not intuitive, the ease of use on the back end is very difficult -Basic needs are not available (refunds after payments have been batched are very difficult, if you need to add a tip at a later date, you are unable to do so on your own and must rely on support to do it for you) **What problems is SpotOn solving and how is that benefiting you?** SpotOn has not solved any problems, and instead has created many. **Official Response from Lauren Morgan:** > We apologize for the troubles you’ve experienced, Jennica. Know that we hear you, we understand your frustration and will work to resolve your issues. Will you please reach out to me directly at laurenr@spoton.com so I can help get you in contact with the appropriate teams? Thank you. ### 34. A learning curve with benefits **Rating:** 4.0/5.0 stars **Reviewed by:** Maile J. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2025 **What do you like best about SpotOn?** We love our customer service, Stephanie and Brandon and Paul our installer have all been incredible. We went from an old school legacy system and it was a bit of a learning curve but we are starting to hit our stride. Our customers like that we can now take tap pay and the online ordering system works well. **What do you dislike about SpotOn?** I really wish we could split end of day reports between day and night shifts. We are unable to do this and since our restaurant closes between shifts, we need timely reports for each shift so we can reconcile each shift properly. I wish some small things with Spoton reserve were more customizable and I wish they were cases for the handheld devices as we have had to exchange a few times and we've only had the system since July 2024. **What problems is SpotOn solving and how is that benefiting you?** Better POS customization and payments options, we used to have issues with different credit cards on our legacy system but no more. We also love the digital gift cards and the fact that we can use the handhelds to send orders instantly while still chatting to guests at the table **Official Response from Lauren Morgan:** > We're glad you're so happy with our Customer Support, Maile! This is helpful for us to know. We’ve passed along this feedback to the appropriate teams on our end. Thank you for your kind review! ### 35. Reanna Moreno General Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Reanna M. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2025 **What do you like best about SpotOn?** Spot On offers many different features that are beneficial to business owners. Spot on customer support team has been helpful and easy to communicate with when I have questions or need assistance. **What do you dislike about SpotOn?** The loyalty program has some areas that could be polished such as requiring the same info across the board on all platforms for a customer to create a loyalty program. **What problems is SpotOn solving and how is that benefiting you?** Streamlining our reservations, employee scheduling, employee timesheets, overall restauraunt reporting, and managing restaurant back of house. **Official Response from Lauren Morgan:** > Thanks so much for your kind feedback, Reanna! We're excited to partner with you and your business! ### 36. Just great customer service and solid performance **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew B. | President, Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2025 **What do you like best about SpotOn?** I feel like they really care about any hiccups we might be experience and dive into fixing them really as soon as possible. **What do you dislike about SpotOn?** We could use a bit more integration with important platforms especially loyalty. **What problems is SpotOn solving and how is that benefiting you?** Great reports, easy navigation at the pos and stability. **Official Response from Lauren Morgan:** > Thank you for such a kind review, Matthew! We are proud to be partnering with you and your business! ### 37. Spot-On Truly Can Do It All!! **Rating:** 5.0/5.0 stars **Reviewed by:** Collin W. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2024 **What do you like best about SpotOn?** I joined Spot-On a little over two years ago and switched over two of my restaurants. I wanted a POS system that could offer great flexiblity with menu creation, great access to reporting, and a seamless experience without any bottlenecks or tech issues. I got EXACTLY THAT! The reporting is so in-depth and helpful when making business decisions on what products are selling ad what ones aren't. The fact that you can see everything live too is amazing. You can see not only how many of an item is sold, but also who sold it, what time of day, what it was paired with, and any discounts/voids applied. It made running our restaurants much more efficient and was a huge time saver!! The implementation process when we initially joined was very solid and thorough. When I asked if we could have certain items set up certain ways, the answer was always yes! It was so satisfying to see Spot-On visulaize exactly what I wanted in my head. We use Spot-on now for three of our businesses and utilize their Restaurant POS as well as online credit card processing for ticket sales in our concert venue. Super easy to integrate all of our data into their system! 10/10 **What do you dislike about SpotOn?** I would say the only downside was some initial tech glitches and issues due to Spot-On being a newer company. Most of the issues have been worked out over time, but there are still a few that are frustrating at times. Lots of issues with the loyalty program, gift cards, and the cash-less discounting can cause reporting/payment issues at times. Customer service is usually pretty good at resolving these issues, but some issues don't have solutions yet it seems. **What problems is SpotOn solving and how is that benefiting you?** Spoton is solving my lackluster POS problems I had prior to switching. I was using an archaic POS system that offered very little in regard to reporting, customization, and future growth. Spot-on offers features that allow me to grow my business, make it more efficient, and also track prior data to see trends and adjust my business accordinly. It is also a big savings for me compared to what I previosuly paid for credit card processing. Naturally, saving money is important, so the fact that I saved money AND got a much more user-friendly and effective POS system is a win-win. ### 38. Functional **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2025 **What do you like best about SpotOn?** That you can enter from anywhere and I don't have to go to the office to check information. **What do you dislike about SpotOn?** Until now, I don't have a personal advisor. **What problems is SpotOn solving and how is that benefiting you?** Maximize times **Official Response from Lauren Morgan:** > Thank you for the review! We’re happy to hear you’re enjoying the convenience of accessing your information from anywhere — making it easier to stay connected to your business! ### 39. I am so excited to work with SpotOn! **Rating:** 5.0/5.0 stars **Reviewed by:** Sipheng K. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2025 **What do you like best about SpotOn?** Save time and money! Getting the accurate orders for the customers. Looks professional. **What do you dislike about SpotOn?** Barely nothing is wrong with the SpotOn! **What problems is SpotOn solving and how is that benefiting you?** Time, and money!!! **Official Response from Lauren Morgan:** > Thank you for your kind review, Sipheng! We are equally excited to partner with you! ### 40. Amazing customer service! **Rating:** 4.5/5.0 stars **Reviewed by:** Scott S. | Owner, Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2025 **What do you like best about SpotOn?** There aren't any point of sale systems that don't experience issues from time to time. SpotOn was no different; however, the issues were small. The best part is how they responded. They were fast and effective and very friendly. **What do you dislike about SpotOn?** There are too many logins and separate software programs. As an owner, one login with one dashboard for back office, reporting, labor, etc...would make life easier **What problems is SpotOn solving and how is that benefiting you?** They are working to be a one stop shop re: scheduling, payroll, etc... **Official Response from Lauren Morgan:** > Thank you for your kind feedback, Scott! We are excited to partner with you and your business! ### 41. Krystle Simms is like none other. **Rating:** 4.5/5.0 stars **Reviewed by:** Jamie B. | Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2025 **What do you like best about SpotOn?** SpotOn, like any other SAAS, isn't perfect but luckily they have people like Krystle on their team. She's quick, effective, friendly, supportive and always has your back. **What do you dislike about SpotOn?** There are a few kinks still to be worked out on the product side. Cohesiveness/lack of integration between the various systems like the virtual terminal & POS. **What problems is SpotOn solving and how is that benefiting you?** Implementation and ongoing support from Aaron Kosoky and Daniel Leighton make running the business much easier when you have folks you can rely on. **Official Response from Lauren Morgan:** > Thank you for sharing your experience with our system, Jamie! Krystle is a true asset on our team. We strive to provide the best service possible. Please do not hesitate to reach out if you ever need anything. ### 42. True customer service at its best **Rating:** 4.5/5.0 stars **Reviewed by:** Juan S. | Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2025 **What do you like best about SpotOn?** It’s reporting and customer service with 24 tech support **What do you dislike about SpotOn?** Internet speed. Connection from router to expo printer **What problems is SpotOn solving and how is that benefiting you?** The connection from expo line printer **Official Response from Lauren Morgan:** > Thank you for your kind review, Juan! We are proud to partner with you and your business. ### 43. SpotOn **Rating:** 4.0/5.0 stars **Reviewed by:** janet J. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2025 **What do you like best about SpotOn?** Easy to use, large KDS screens For kitchen staff **What do you dislike about SpotOn?** BOH changes to menu are not very intuitive, requiring calls or emails to the support team which don’t always resolve issues encountered timely. **What problems is SpotOn solving and how is that benefiting you?** Menu build was not optimized and had little lead time for us to review and test prior to opening day. Will be good to get install done ahead of time and allow users to test and work out bugs prior to opening and customers waiting **Official Response from Lauren Morgan:** > Thank you for your kind words, Janet. We genuinely appreciate your feedback. We’re proud to help support you and your business! ### 44. Best Merchant Support **Rating:** 5.0/5.0 stars **Reviewed by:** Horacio W. | owner, Food & Beverages, Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2025 **What do you like best about SpotOn?** Merchant support is always very helpful. Easy to get in touch with support. **What do you dislike about SpotOn?** Occasional hardware issues, which always get resolved in a timely manner. **What problems is SpotOn solving and how is that benefiting you?** Coming from a legacy system, the handhelds have been a game-changer for our servers. No more handwriting orders and then ringing them into the POS—everything is streamlined. The servers love it, and it shows in their tips, which have significantly improved. They’re taking home much more money since we switched to SpotOn! As for menu management across all locations, it’s now much easier for the GMs—though I’m the one in charge of it now! We were able to save money by switching to SpotOn OLO from a 3rd-party online ordering. (About $3,000/year) ### 45. Fantastic Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Chris D. | General Manager/ Owner, Mid-Market (51-1000 emp.) **Reviewed Date:** December 11, 2024 **What do you like best about SpotOn?** The ease of use and accessibility from anywhere is fantastic! Being able to jump on a computer anywhere and update menu items or costs on the fly while not on property is a game changer! My customer support from day one has always been top teir as well. From the day the system was installed by Brandon until now I've always been able to get in contact with someone even with the smallest questions. Always very responsive and if its something that needs further customer support we've always been led in the right direction to get things fixed. **What do you dislike about SpotOn?** Some of the functions of our website leave some room for improvement. The functionality of some of the web based apps are less user friendly. **What problems is SpotOn solving and how is that benefiting you?** A great system for hosting our day to day sales! ### 46. My experience with this product/service has been quite alright and satisfactory. **Rating:** 4.5/5.0 stars **Reviewed by:** Jeimmy J. | Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2025 **What do you like best about SpotOn?** Some features I like about SpotOn include the search the menu option, the easy clock-in and clock-out feature, how easy it is to edit items. **What do you dislike about SpotOn?** For a period of time we had occasional issues with the SpotOn POS. It wasn't a HUGE prblem but a problem is a problem. And that problem was that some transactions would sort of just stay in between the custumer and the POS system, to where from a costumer's side it showed as if he did indeed spend x amount of money, but it did not show on the POS. Long story short, after making a number of calls to the SpotOn team we were given a solution and were abe to deal with the issue. **What problems is SpotOn solving and how is that benefiting you?** SpotOn makes it easy and quick to get transactions done and over with in the least amount of time possible by making the POS's infastructure easy to navigate, straight-forward and effecient. **Official Response from Allison Bailey:** > We appreciate your feedback and are pleased to hear that you find SpotOn's features beneficial. We apologize for the occasional transaction issues you experienced, but we're glad our team was able to provide a solution. Thank you for sharing your experience with us! ### 47. User Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Georgina G. | Accounts Payables, Mid-Market (51-1000 emp.) **Reviewed Date:** April 02, 2025 **What do you like best about SpotOn?** It’s really easy to use. You don’t have to be tech savvy to be able to understand it. Just a quick training and you’re set to go for success! **What do you dislike about SpotOn?** There are just some minor glitches sometimes but our rep makes sure he helps us fix it asap. Which we greatly appreciate. **What problems is SpotOn solving and how is that benefiting you?** Reporting is the most benefit from SpotOn I appreciate. It’s easy to understand and you can customize it to get detailed reports that you need. **Official Response from Lauren Morgan:** > Thank you for your kind words, Georgina. We genuinely appreciate your feedback. We’re proud to help support you and your business! ### 48. The support the SpotOn team provides is outstanding! **Rating:** 5.0/5.0 stars **Reviewed by:** Steve H. | Director of Training and IT, Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2025 **What do you like best about SpotOn?** The SpotOn system is easy to learn and utilize. In addition, the support we receive from our Account Manager is top notch. **What do you dislike about SpotOn?** Currently, you cannot simply copy a Brand's menu to each of the Franchise owners orgs in a simple step. You must do it line by line and org by org. **What problems is SpotOn solving and how is that benefiting you?** Third Party Delivery Options Implementing one menu offering for the entire brand. **Official Response from Lauren Morgan:** > Thanks so much for your kind feedback, Steve! We are happy to hear you are loving the support from your Account Manager as we take immense pride in our customer support and service. We're excited to partner with you and your business. ### 49. From the get go, Spot On was an absolute nightmare. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2025 **What do you like best about SpotOn?** I liked the interface allowing you to see all menu items at once. **What do you dislike about SpotOn?** The implementation was so horribly handled. The system is not intuitive so something as simple as a new menu item can be a headache. The integration with Chowly to allow for Doordash to be used was a nightmare. Emailing with 5,6,7 different people to clear one issue up was a complete waste of time as they were unable to help in the first place. Just a poorly managed and poorly executed system that the sales person was completely dishonest about to began with. **What problems is SpotOn solving and how is that benefiting you?** They haven't solved any problems - we had to leave after a month because of the loss of sales, the frustration from teams, and the complete time suck this system created. **Official Response from Lauren Morgan:** > We apologize for the troubles you’ve experienced. Know that we hear you, we understand your frustration and will work to resolve your issues. Will you please reach out to me directly at laurenr@spoton.com so I can help get you in contact with the appropriate teams? Thank you. ### 50. extremely complicated to do the most mundane of tasks **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2025 **What do you like best about SpotOn?** I like literally nothing about SpotOn. Extremely glitchy and not user friendly. Terrible, condescending customer service. **What do you dislike about SpotOn?** You need to use a third party app to talk to your other third party apps such as DoorDash. The system crashes often and the instructions are out of date. Verbiage is often incorrect on their tutorials, which leads to them being obsolete when troubleshooting. Not to mention how much extra bandwidth the system uses versus a more established POS system. Completely slowed down our internet for the entire building. POS terminals are very slow and often glitchy. Simple tasks such as ringing in tickets become extremely tedious and time consuming. **What problems is SpotOn solving and how is that benefiting you?** SpotOn has solved none of our problems. It has however, created quite a few of its own. **Official Response from Lauren Morgan:** > We apologize for the troubles you’ve experienced. Know that we hear you, we understand your frustration and will work to resolve your issues. Will you please reach out to me directly at laurenr@spoton.com so I can help get you in contact with the appropriate teams? Thank you. ## SpotOn Discussions - [N/A](https://www.g2.com/discussions/appetize-faq) - 1 comment, 1 upvote - [View SpotOn pricing details and edition comparison](https://www.g2.com/products/spoton/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-22+21%3A08%3A43+-0500&secure%5Bsession_id%5D=9a317856-a0d9-4845-93c7-e5da8774214e&secure%5Btoken%5D=c611a1c36ff3398754b55db35db5915ae4698e7c163bc9cd148f9f5c46f8acf8&format=llm_user) ## SpotOn Integrations - [ADP Workforce Now](https://www.g2.com/products/adp-workforce-now/reviews) - [Back Office](https://www.g2.com/products/buyers-edge-platform-back-office/reviews) - [BeerSAVER](https://www.g2.com/products/beersaver/reviews) - [Checkmate](https://www.g2.com/products/checkmate-2024-08-21/reviews) - [Chowly](https://www.g2.com/products/chowly/reviews) - [DoorDash for Merchants](https://www.g2.com/products/doordash-for-merchants/reviews) - [Fresh KDS](https://www.g2.com/products/fresh-kds/reviews) - [MarginEdge](https://www.g2.com/products/marginedge/reviews) - [Restaurant365](https://www.g2.com/products/restaurant365/reviews) - [Sling](https://www.g2.com/products/sling/reviews) ## SpotOn Features **POS** - Credit Card Payments - Barcode Scanning - Hardware Integration - Price Adjustments - Receipts **Administration** - Menu Building - Inventory Management - Employee Scheduling - Reporting & Analytics - Loyalty Management **Platform Basics** - Reporting - Interoperability **Consumer Intelligence** - Customer Feedback - Sentiment Analysis **Payments** - Credit Card Payments - Partial Payments - Split Payments - Discounts - Voided/Refunded Payments - Store Credit Allocation - Tip Adjustments - Multidevice Payment Acceptance **Marketing** - Loyalty Programs - Email Marketing **Meal Service** - Payment Gateway - Table Management - Check Adjustment - Kitchen Tickets - Takeout & Delivery **Back Office** - Accounting - Employee Management - Analytics - Inventory Management **Reporting** - Revenue Reporting - Dashboard **Media Monitoring** - Digital Media Monitoring **Employee Management** - Employee Accounts - Permissions - Commission Tracking - Tab Allocation - Log/Shift Notes - Staff Scheduling - Floor Plans **Administration** - Inventory Management - Employee Management - Reporting - E-commerce Integration **Front of Office** - POS - Table Management - Kitchen Ticketing - Reservations **Customer Management** - Customer Profiles **Platform Data** - Dashboard **Agentic AI - Restaurant Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **In-House Management** - Team Workflow **Inventory Management** - Track Inventory - Product Organization - Multilocation Inventory Tracking **Generative AI** - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Generation **Integrations** - Accounting Integrations - Inventory Management Integrations - E-Commerce Integrations **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Analytics** - Sales Tracking - Guest Counts - End of Day Reports ## Top SpotOn Alternatives - [Toast](https://www.g2.com/products/toast/reviews) - 4.2/5.0 (353 reviews) - [Square Point of Sale](https://www.g2.com/products/square-point-of-sale/reviews) - 4.6/5.0 (1,182 reviews) - [Aloha Cloud](https://www.g2.com/products/aloha-cloud/reviews) - 3.9/5.0 (327 reviews)