--- title: SpotOn Reviews meta_title: 'SpotOn Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 240 reviews by the users' company size, role or industry to find out how SpotOn works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 240 scale: '5' date_modified: '2026-07-21' parent_category: name: Restaurant url: https://www.g2.com/categories/restaurant --- # SpotOn Reviews **Vendor:** SpotOn **Category:** [Restaurant POS Systems](https://www.g2.com/categories/restaurant-pos) **Average Rating:** 4.4/5.0 **Total Reviews:** 240 ## About SpotOn SpotOn is one of the fastest-growing software and payment companies providing the technology and support that helps local businesses—and the people that run them—to succeed on their own terms. Known for its flexible, cloud-based technology and personalized support, SpotOn offers an end-to-end platform to accept payments, boost revenue, streamline operations, and create exceptional guest experiences. From seamless and efficient point-of-sale systems to integrated management solutions built for the fast-growing enterprise, SpotOn builds technology that "works the way you work," and backs it up with a 24/7 team of experts who make sure it always does—with fairness, flexibility, and a personal touch. SpotOn has 2,000 employees, including one of the strongest product and technology teams in the combined software & payments industry ## SpotOn Pros & Cons **What users like:** - Users value the **exceptional customer support** from SpotOn, highlighting prompt assistance and hands-on onboarding experiences. (84 reviews) - Users value the **ease of use** in SpotOn, finding it user-friendly and great for quick learning. (66 reviews) - Users appreciate the **exceptional service** from SpotOn, feeling supported and part of a family from day one. (49 reviews) - Users value the **helpful support team** at SpotOn, noting their quick and effective responses to any issues. (43 reviews) - Users love SpotOn for its **simple and efficient user interface** , which streamlines scheduling and enhances customer engagement. (28 reviews) - Users value the **streamlined platform** of SpotOn, integrating payment processing, marketing, and management tools effectively. (27 reviews) - POS Integration (22 reviews) - Efficiency (20 reviews) - Reporting (19 reviews) - Reliability (17 reviews) **What users dislike:** - Users experience **poor customer support** with long wait times and inadequate assistance during critical moments. (26 reviews) - Users report a **difficult setup** process for SpotOn, making initial experiences less user-friendly and seamless. (16 reviews) - Users report encountering **technical issues** with SpotOn, including glitches and transaction discrepancies that complicate usage. (15 reviews) - Users experience **connectivity issues** with SpotOn, leading to transaction discrepancies and delays in support responses. (14 reviews) - Users experience **slow performance** with SpotOn, including lag times and crashes that disrupt productivity and workflows. (13 reviews) - Payment Issues (12 reviews) - System Instability (12 reviews) - Update Issues (12 reviews) - Inadequate Reporting (11 reviews) - Users note the **integration issues** with essential platforms, impacting overall functionality and ease of use. (11 reviews) ## SpotOn Reviews ### 1. Easy to use and great customer service **Rating:** 4.0/5.0 stars **Reviewed by:** Marco C. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2024 **What do you like best about SpotOn?** The ease of use. The customer service is outstanding--responsive, efficient and very friendly **What do you dislike about SpotOn?** Having serious issues with getting an integrated system of our e cards **What problems is SpotOn solving and how is that benefiting you?** POS issues that arise over the course of a regular work day. Entering menu items, pricing and delivery to appropriate printers. **Official Response from Allison Bailey:** > Thank you for the positive feedback on our ease of use and customer service. We apologize for the challenges you're experiencing with the integrated system for your e-cards. Our team is here to help address this issue for you. Please contact our support team or your dedicated CSM so we can work on a solution together. ### 2. Trouble shooting issues **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2024 **What do you like best about SpotOn?** The adaptability of the system and BoH, how easy it is to make changes to the menu. **What do you dislike about SpotOn?** the changes in the menu are fast but when we make changes it's too easy to accidentally change something unintentionally. **What problems is SpotOn solving and how is that benefiting you?** credit card passthrough, it cuts a major bill for the business and encourages cash payments. **Official Response from Allison Bailey:** > We're glad to hear that you find SpotOn adaptable and easy to make changes to the menu. We understand your concern about accidentally changing something unintentionally and will pass this feedback along to our development team for consideration. ### 3. We switched to Spoton a few months after opening and I've never looked back! **Rating:** 4.5/5.0 stars **Reviewed by:** Jennipher H. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2024 **What do you like best about SpotOn?** Spoton is very user friendly from the POS to the backend. I love that I can manage almost everything from my phone as well. **What do you dislike about SpotOn?** A few features that other pos systems have but have heard they are in the works! **What problems is SpotOn solving and how is that benefiting you?** Streamlining our systems. Online ordering **Official Response from Allison Bailey:** > Thank you for sharing your positive experience with SpotOn! We're committed to providing a seamless and efficient POS system, and we're glad to hear that it's making a difference for your business. ### 4. SpotOn has proven to be a leader in restaurant POS **Rating:** 5.0/5.0 stars **Reviewed by:** Pat H. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 10, 2024 **What do you like best about SpotOn?** From implementation to ease of use by our employees, SpotOn has been great for us. **What do you dislike about SpotOn?** Some third party vendors do not integrate well because of lack of API. **What problems is SpotOn solving and how is that benefiting you?** Having one POS system for all our restaurants has helped us become more efficient. **Official Response from Allison Bailey:** > We're thrilled to hear that SpotOn has been a great fit for your restaurants and that it has helped improve efficiency. We appreciate your feedback on the third party vendor integration and will continue to work on improving our API capabilities. ### 5. Excellent across the board **Rating:** 5.0/5.0 stars **Reviewed by:** Rob G. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2024 **What do you like best about SpotOn?** The connection between spoton reserve and the POS and the reporting features **What do you dislike about SpotOn?** SAS. While the fees aren't bad the fact that they will Be charged in perpetuity is a bit of a drag **What problems is SpotOn solving and how is that benefiting you?** Any issues I have are addressed immediately and professionally **Official Response from Allison Bailey:** > Thank you for letting us know that you're enjoying the connection between SpotOn Reserve and the POS, as well as the reporting features. We understand that fees can be a drag, but we do invest them back into maintaining software and constantly improving our offerings. ### 6. Happy user of BOH, POS, and Reporting **Rating:** 5.0/5.0 stars **Reviewed by:** Aimee P. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2024 **What do you like best about SpotOn?** I love the reporting aspect of SpotOn and the way it allows me to track employees, and sales, and time... The reporting program allowed me to increase profitablilty **What do you dislike about SpotOn?** Glitching when it's super busy- but I don't know that the glitching is exclusive to SpotOn. **What problems is SpotOn solving and how is that benefiting you?** SpotOn solved the problem of making it easy to determine sales / hour / employee. The benefit was being able to schedule employees to shifts that matched their skill set. **Official Response from Allison Bailey:** > Thank you for sharing your experience. We're glad to be a part of your success! ### 7. Quick and seamless installation, consistent customer service, clear and straight forward interface **Rating:** 5.0/5.0 stars **Reviewed by:** DC C. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2024 **What do you like best about SpotOn?** Easy to use FOH interface and helpful customer service to user challenges, variety of features for different styles of establishments **What do you dislike about SpotOn?** User interface/appearance of back office **What problems is SpotOn solving and how is that benefiting you?** There are no current issues. **Official Response from Allison Bailey:** > We're delighted to hear that you find our variety of features helpful for different styles of establishments. We're sorry to hear that you're not completely satisfied with the user interface/appearance of the back office. We appreciate your feedback and you can always reach out to your CSM with suggestions for us as we make improvements. Thank you for choosing SpotOn! ### 8. Customer service is exceptional **Rating:** 5.0/5.0 stars **Reviewed by:** Greg A. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2024 **What do you like best about SpotOn?** They have 24 seven customer service. The system is very user-friendly. **What do you dislike about SpotOn?** I wish I could run reports tailored to my specific needs **What problems is SpotOn solving and how is that benefiting you?** Ease of execution and visibility on the operations **Official Response from Allison Bailey:** > We're so glad to hear that you find our 24/7 customer service exceptional and our system user-friendly. If you could let us know more specifically what reports would better help your business needs, we'd love to consider that feedback as we build out reporting capabilities. I'm also linking a helpful list of current reporting features here for you to reference in the future: https://help.spoton.com/page/Restaurant-Reporting. If there is a report you'd like to see, please reach out and let us know so we can assist! ### 9. Great customer service user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Eric C. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2024 **What do you like best about SpotOn?** Best service we ever have, customer service is great and the pos is super user friendly. Much better then toast **What do you dislike about SpotOn?** There is nothing so far that we don't like. **What problems is SpotOn solving and how is that benefiting you?** It is helping us making more money there is no glitch and very fast pos and we save on the credit card processor **Official Response from Allison Bailey:** > We're delighted to hear that you're having a great experience with our customer service and finding our POS system to be user-friendly. Thank you for choosing SpotOn! ### 10. Krystle Simms is the Best! **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2024 **What do you like best about SpotOn?** Customer Service. Krystle Simms is the Best! **What do you dislike about SpotOn?** Not practical! Difficult to use. The back office is one of the worst I have seen. Seems that the system was created by somone who is not famliar with the hospitality industry. **What problems is SpotOn solving and how is that benefiting you?** It is another POS system. I don't think it was an improvement from our prior POS system. **Official Response from Allison Bailey:** > We're glad to hear that you appreciate Krystle's customer service! We're sorry to hear you think the back office is challenging to navigate and have asked Krystle to help walk you through many of our robust features. ### 11. We love our "Spot On" system **Rating:** 4.5/5.0 stars **Reviewed by:** Simerly C. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2023 **What do you like best about SpotOn?** As a business who collects tips from our happy customers for our staff it is one of the only systems we could find that allows this procedure. We also love the "points" feature that rewards customers for spending their hard earned money with us. We recommend Spot On for small businesses - it's great. **What do you dislike about SpotOn?** Typing in the amount can sometimes lead to manual mistakes. Also the terminal itself is slightly akward for putting in a credit/debit card. **What problems is SpotOn solving and how is that benefiting you?** Keeping up with loyalty for the customers. They come back to get more points and experience money off their purchase which makes for an excellent shopping experience. **Official Response from Gracie DeRosa:** > Thanks for the shoutout, Simerly, and for taking the time to leave us a review. We're happy to hear that your customers are enjoying SpotOn Loyalty rewards and that your staff loves our tipping feature. We've passed your feedback on manual entry and hardware onto our internal teams as we constantly evolve our tech and its capabilities to better support businesses. We look forward to continuing to help you grow your business. ### 12. SpotOn is Spot on **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2024 **What do you like best about SpotOn?** The reporting is so amazing and easy to find what you need. **What do you dislike about SpotOn?** so far we have not had any issues with the system. we even have a cellular terminal for when our power goes out. **What problems is SpotOn solving and how is that benefiting you?** Spot on is the true north for all of our streams of income **Official Response from Allison Bailey:** > We love to hear that SpotOn is helping you grow your business and boost profits! Reporting is such a key feature, and we are always looking to improve it. Thank you for your business and for leaving us a review. ### 13. Great customer services & easy to used. **Rating:** 5.0/5.0 stars **Reviewed by:** Victor C. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2024 **What do you like best about SpotOn?** Services & the cumputers are easy to used. perfect for new empoyees. **What do you dislike about SpotOn?** the only lthing that i will to get better its soppurt. **What problems is SpotOn solving and how is that benefiting you?** it helps with new employee, really easy for new people to get used off. **Official Response from Allison Bailey:** > We're glad to hear that you find our services easy to use and perfect for new employees. We appreciate your feedback about support, and we're always working to improve in that area. ### 14. Shady- Avoid This Service At All Costs **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Events Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2023 **What do you like best about SpotOn?** N/a there really isn't anything good to say about this experience. **What do you dislike about SpotOn?** The PoS was basic as they come and crashed frequently. The rates are ridiculous compared to others. After calling to cancel, I missed another call the next day from then. I was going back to my original processor. That ended up with me not cancelling my account, and proceeded with months of extra charges for a service I wasn't using. It tools another round of phone calls to make sure everything was canceled, and I still owed 2 months of payments due to the shady policies **What problems is SpotOn solving and how is that benefiting you?** It's the most basic payment processor on the market. There isn't anything it does that's beneficial. Quickbooks payment processor is arguable better and tied in with the rest of my business. **Official Response from Gracie DeRosa:** > This is not the experience we want you to have, and we sincerely apologize for the trouble you experienced. I know you've already canceled your account with us, but if there is any additional support we can provide or you'd still like to speak with someone about these charges, please don't hesitate to reach us at support@spoton.com. ### 15. Nice and Simple **Rating:** 5.0/5.0 stars **Reviewed by:** Brenda B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2023 **What do you like best about SpotOn?** The SpotOn POS system is super simple to use. The handheld device accepts every type of payment, prints receipts, has a handy built-in calculator, and makes it easy to issue refunds. The credit card transaction fee is very small, and is paid by the customer instead of me. My agent is very personable and helpful, and even replaced the machine for us, same day, when the little door wouldn't close properly after we dropped it. He showed me how to use the device to perform various functions, and answered all of our questions. We love the equipment, the customer service, and the low cost, but the best part is how easy it is to use. **What do you dislike about SpotOn?** There's no downside. We just love iis simplicity and versatility. **What problems is SpotOn solving and how is that benefiting you?** Our old system was too cumbersome, and SpotOn is the opposite of that! **Official Response from Gracie DeRosa:** > That’s music to our ears, Brenda. We are thrilled to hear about your experience with our POS system, the handheld device, and your local representative. We look forward to continuing to help you grow your business. ### 16. Customer Service at its finest **Rating:** 5.0/5.0 stars **Reviewed by:** Jonah J. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2023 **What do you like best about SpotOn?** The thing I like most about Spot On and the platform is the ability to connect with someone if there are questions and concerns **What do you dislike about SpotOn?** One thing that I did not like about Spot On is the actual hardware that I received at first, but that was because I didn't understand it. I'm looking to upgrade sometime soon and when I do, my business will be unstoppable. **What problems is SpotOn solving and how is that benefiting you?** Raising Capital **Official Response from Gracie DeRosa:** > Thank you for the feedback and for taking the time to leave us a review, Jonah. Customer service is important to us, and we're happy to hear about your experience with our team. We look forward to continuing to help your unstoppable business grow. ### 17. Love the reporting **Rating:** 4.5/5.0 stars **Reviewed by:** Heather K. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2023 **What do you like best about SpotOn?** I love how easy it is to reconcile my fees, batch amount, and deposits. Super simple interface, and I don't feel like I am pulling my hair out to get the information I am looking for. I love the reoccurring payment option on their website too. So easy to set up payments for customers, along with manually running a card if we need to. **What do you dislike about SpotOn?** The terminal. I received 2 handheld terminals and then asked for a hard-wired terminal. Any glitches in the internet connection and the wired one would go down. Also, it took forever to process the payment, sometimes timing out multiple times before it would go through. Troubleshooting techs just blamed the internet. However, the handhelds always worked without issue. The issue with handheld devices is if they die, they do not batch out. They don't last more than a day without needing to be charged. **What problems is SpotOn solving and how is that benefiting you?** Accepting credit cards for our customers. Also, having the ability to see what fees I am being charged and other reports we use daily. **Official Response from Gracie DeRosa:** > Thank you for your feedback, Heather. We're happy to hear about your experience with our software & that you love our reporting feature. Your feedback on the terminals is helpful, and we've passed this along to internal teams; we are constantly evolving our tech and its capabilities to support businesses better. We look forward to continuing to help you grow your business. ### 18. I love SpotOn **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda T. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2023 **What do you like best about SpotOn?** Products offered, Easy layout, the finance reports are great. The detailed graph which showes the busy times of the day is a huge help to my employee scheduling **What do you dislike about SpotOn?** Loyalty program difficulty. Campaigns should have examples to go by . It's difficult to do without guides to give you an example of the products your trying to utilize. **What problems is SpotOn solving and how is that benefiting you?** I use spot on the collect payments from my clients. It helps me keep things quick, organized and super simple. I really like spot on and all of its neat features **Official Response from Gracie DeRosa:** > That’s music to our ears, Amanda. Thank you for your feedback. We look forward to continuing to help you grow your business. ### 19. The best and most receptive POS **Rating:** 5.0/5.0 stars **Reviewed by:** Robby H. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2023 **What do you like best about SpotOn?** The functionality is impeccable and they are super receptive to ideas. As they grow and get more merchants, they are improving their offerings and making their products even better. **What do you dislike about SpotOn?** There can be a learning curve when learning the backend functionality. This is especially true when you are transferring POS systems. The logic and simplicity of the system makes it remarkably easy to use but it can also lead to second guesses. **What problems is SpotOn solving and how is that benefiting you?** Transparent functionality that was not over promised to me. The hardware is top notch and as a company, they play nicely with third party software and hardware providers. **Official Response from Gracie DeRosa:** > Thank you for your kind words, Robby. We’re proud to help support you and your business. ### 20. Using Spot on for our first brick and mortar **Rating:** 4.0/5.0 stars **Reviewed by:** Cristina C. | Business owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2023 **What do you like best about SpotOn?** I love being able to see the sales report and the product mix after each week of sales. Reporting is neat and easy to understand. **What do you dislike about SpotOn?** The customer facing display can be confusing. The device looks very different than others in the market and it's a learning curve for customers. **What problems is SpotOn solving and how is that benefiting you?** Spot on has made it easier for us to find out what items are our best sellers. It also neatly organizes our menu items. **Official Response from Gracie DeRosa:** > We love to hear it, Cristina, and are happy you are a fan of the reports. We look forward to continuing to help you grow your business. ### 21. We are beta testing but this product needs better back end reports to be available. **Rating:** 4.0/5.0 stars **Reviewed by:** Ursula w. | Sanford Lab Homestake Visitor Center Guest Experience Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 03, 2023 **What do you like best about SpotOn?** The performance of our sales rep has been truly amazing. **What do you dislike about SpotOn?** We needs better reporting in the Back end of the product. For instance. We need to have total invenotry numbers. **What problems is SpotOn solving and how is that benefiting you?** They are working on the reports which will help us immensely. We need some features like 2 or and 3 or pricing ability as well. **Official Response from Allison Bailey:** > Thanks for the thoughtful feedback, Ursula. We love hearing that you've had a great experience with your local sales representative, and we hear your need for inventory reporting. Our product team is hard at work on this, and we appreciate your beta testing and providing areas we can improve upon. ### 22. We love SpotOn because of our Rep (Jerry) **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan M. | Owner/Operator, Small-Business (50 or fewer emp.) **Reviewed Date:** December 23, 2022 **What do you like best about SpotOn?** The devices are easy to use and the customer service is the best we've ever had. We also like taking advantage of the loan program, it's helped us expand our business **What do you dislike about SpotOn?** There isn't anything bad to say; we like it all **What problems is SpotOn solving and how is that benefiting you?** We are currently looking into getting a new p.o.s. system after the holidays, we are excited to see the demo Jerry has for us **Official Response from Allison Bailey:** > We are so happy to hear you've enjoyed your experience with SpotOn. Customer service and local representation is important to us, and we look forward to continuing to support you and help your business grow. ### 23. Easy to Use Software for In Person Payments **Rating:** 4.5/5.0 stars **Reviewed by:** Alyssa K. | Crossfit L1 Trainer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2021 **What do you like best about SpotOn?** I love how easy to use the platform is. I have the Bluetooth card reader that I have rarely had any issues with, and it works great. I am on the go a lot so this card reader does a great job at keeping up. **What do you dislike about SpotOn?** The interface on the app, as far as tracking sales, can be a little confusing at first. It's not the easiest to navigate when first starting. Once you get the hang of it, though, you learn how to find things more quickly. **What problems is SpotOn solving and how is that benefiting you?** I am solving the ability to take in-person payments for my patients. There are so many other options to choose from regarding payment processing, but the customer service with SpotOn has been outstanding. **Official Response from Allison Bailey:** > Thanks for this positive feedback, Alyssa! We’re proud to help support you and your business, and we appreciate your time in leaving this review. Please don't hesitate to reach out at any time if we can help. ### 24. SpotOn Has Been SpotOn For Growing Our Business **Rating:** 4.5/5.0 stars **Reviewed by:** Peter M. | Owner / Managing Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2021 **What do you like best about SpotOn?** In addition to SpotOn's ease of use, their commitment to technological and business solutions to grow our business has been a bright spot during COVID. From integrating delivery apps to inventory management to payroll and other features, SpotOn has helped us to move from surviving to thriving. **What do you dislike about SpotOn?** Our experience with SpotOn has been very positive so there isn't much to dislike. **Recommendations to others considering SpotOn:** I would recommend some of the 'Add On' modules such as Loyalty, Reservations, & Payroll to help manage and grow your business. **What problems is SpotOn solving and how is that benefiting you?** Some of our main challenges have been managing delivery services, developing an online ordering system, and menu changes. SpotOn's suite of tools and services solves all of these challenges in a very cost effective manner. ### 25. Pretty par for course **Rating:** 2.5/5.0 stars **Reviewed by:** Kristen B. | General Manager + Operating Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2022 **What do you like best about SpotOn?** The analytics are great, and detailed. Easy to use. **What do you dislike about SpotOn?** Refunding is such a massive hassle that it almost makes the entire system not worth it. Waiting on hold forever to get an agent, and then the multiple days for the refund to go through. I understand it's a safety/security feature but from a practical point of view, its beyond awful. **What problems is SpotOn solving and how is that benefiting you?** We are not currently solving any business problems with Spoton. It helps us track our sales and sales patterns which allows us to be more streamlined. **Official Response from Allison Bailey:** > Thanks for your feedback. I'm pleased to report that you've been successfully trained on our TransIT platform which gives you the ability to process your own refunds. We hope this solution increases the speed of service and improves your experience of SpotOn! Please don't hesitate to reach out to your account rep directly if you need more assistance. ### 26. Amazing rates for payment processing and really affordable prices on equipment/software **Rating:** 3.5/5.0 stars **Reviewed by:** Ismael H. | Sales Development Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2021 **What do you like best about SpotOn?** The payment processing fees and structure are by far one of the best in the industry. Support for Spanish-speaking entrepreneurs is highly rated and is 24/7. POS system has a great interface, and it's very easy to use **What do you dislike about SpotOn?** POS system still needs improvements. Not suitable for more extensive,other than restaurant, businesses or that are looking to expand in the near future. It starts getting complicated to manage (too technical) **What problems is SpotOn solving and how is that benefiting you?** Payment processing fees are saving thousands of money for my business and my clients. Everything is in the cloud so I can use the POS system and payments anywhere I have an internet connection. Easy to train my staff and to keep track of revenue ### 27. Awesome product **Rating:** 5.0/5.0 stars **Reviewed by:** Kasim I. | Owner, Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2022 **What do you like best about SpotOn?** Versatility of the system so there's more to do. **What do you dislike about SpotOn?** Glitches with new releases. They are temporary but exist **What problems is SpotOn solving and how is that benefiting you?** Online ordering **Official Response from Allison Bailey:** > Thanks for taking the time to review us, Kasim! We are constantly making improvements and always value your honest feedback. You can reach out to us any time you need extra help at support@spoton.com. ### 28. It's Great! **Rating:** 5.0/5.0 stars **Reviewed by:** Grant C. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** April 05, 2022 **What do you like best about SpotOn?** SpotOn has the best customer service. Always there when I need them for help. **What do you dislike about SpotOn?** No dislikes as long as customer service stays spot on. **What problems is SpotOn solving and how is that benefiting you?** Currently working on integrating all the delivery platforms into one. **Official Response from Allison Bailey:** > Thanks for the positive feedback, Grant! We are proud to partner with you and appreciate your business. Please don't hesitate to reach out to us directly at support@spoton.com if you ever need additional assistance. ### 29. Easy, Effortless Payments **Rating:** 5.0/5.0 stars **Reviewed by:** Katie K. | Optical Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2021 **What do you like best about SpotOn?** I love that it auto-batches at the end of the night, I also love how fast it is at reading cards. **What do you dislike about SpotOn?** My least favorite thing is that I have limited capabilities when it comes to reprinting something. **What problems is SpotOn solving and how is that benefiting you?** I needed a payment gateway that wouldn't charge me crazy fees and they don't seem to, they are pretty straightforward. **Official Response from Allison Bailey:** > Hi Katie, Thank you for your positive feedback! We are always working to improve the product and appreciate the note about printing. I'll make sure this gets to our product team so we continue to prioritize what is most helpful to clients like you. Feel free to reach out any time to our support team if we can help! ### 30. New POS review **Rating:** 4.5/5.0 stars **Reviewed by:** Hal C. | Principal Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2021 **What do you like best about SpotOn?** Customer service has been Spot on! Lol. They are always available and I've been able to help me with any issues I've had **What do you dislike about SpotOn?** Since they are new they're still working on updates. Would love to be able to automatically deduct taxes daily like some other systems do and would love to be able to start tabs **What problems is SpotOn solving and how is that benefiting you?** Cash flow with spot on capital and possible transition into fast casual. ### 31. DREW KIMBALL IS TOP NOTCH! **Rating:** 5.0/5.0 stars **Reviewed by:** Mike C. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2021 **What do you like best about SpotOn?** Drew Kimball has been the best account rep I've had in 20 years of business. I have never received the amount of service or care from any other rep, even high end auto companies. He has been available nights and weekends and has. always made sure my concerns are taken care of in a timely manner. I couldn't ask for better service. **What do you dislike about SpotOn?** Lack of urgency and tech expertise of phone reps. **Recommendations to others considering SpotOn:** Make sure your internet service is compliant with equipment requirements prior to purchase. **What problems is SpotOn solving and how is that benefiting you?** I can take money from customers now. ### 32. SpotOn CC Services **Rating:** 5.0/5.0 stars **Reviewed by:** Glenn B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2021 **What do you like best about SpotOn?** Quick deposits, and relatively low costs. My local rep is fantastic. He's helped me several times, and alway very quickly. **What do you dislike about SpotOn?** I have but one complaint: Anytime there is a power outage, I have to reset all my switches and routers to get the machine to recognize the network. My computers and printers have no problems, just the CC machine. **What problems is SpotOn solving and how is that benefiting you?** I've saved some money, and machine usually works just fine. **Official Response from Allison Bailey:** > Thank you for sharing your feedback with us! We're thrilled to hear you appreciate your local rep's excellent service. We understand the inconvenience of having to reset your equipment after a power outage and apologize for the hassle. This is something we'll flag to the product team for future improvements. We appreciate your candid review and continued business! ### 33. Exactly what my small business needed! **Rating:** 5.0/5.0 stars **Reviewed by:** Ki B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2021 **What do you like best about SpotOn?** The rates are excellent. Price is very important to a small business, and I would rather not make my customers pay the CC fees like what some do now. **What do you dislike about SpotOn?** Some promised "features" have never been fixed or added. **What problems is SpotOn solving and how is that benefiting you?** Easy to use, don't need to use much equipment to get the job done ### 34. Easy to use and quick to solve any issue if one occurs **Rating:** 4.5/5.0 stars **Reviewed by:** Miranda Z. | Lighting Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2021 **What do you like best about SpotOn?** When i had questions they were answered in a timely manner with solving any issue as well **What do you dislike about SpotOn?** The percentage rate is alot, especially with the volume of business. **What problems is SpotOn solving and how is that benefiting you?** EXCELLENT customer service. You don't get much of that nowadays. **Official Response from Allison Bailey:** > We're glad to hear that you find SpotOn easy to use and that our customer service has been responsive for you. We understand your concern about the percentage rate, and it's feedback we are grateful for as well are always looking to improve our business model. Thank you for being a valued partner. ### 35. Assistant to Manager Member **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2021 **What do you like best about SpotOn?** Report. Daily Sales Recap is helpful for us to do Daily Reconcile with the other software that we use (Restaurant365) **What do you dislike about SpotOn?** So far, I don't see something I dislike. **What problems is SpotOn solving and how is that benefiting you?** We can do the online sales **Official Response from Allison Bailey:** > We are grateful for your business and appreciate your review! ### 36. Makes ordering a lot easier! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** January 25, 2019 **What do you like best about SpotOn?** I like the ability to order food at my desk before lunch and it be ready when I am ready to eat. All I have to do is go downstairs and pick it up. **What do you dislike about SpotOn?** Sometimes the menu is not updated - also, I rarely ever get texted when my meal is ready. **What problems is SpotOn solving and how is that benefiting you?** Makes lunchtime or even breakfast a lot more convenient. ### 37. A lot of complications **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** September 28, 2018 **What do you like best about SpotOn?** It is a relatively simple way to connect the front and back of the house. As long as the system in running smoothly, it is very simple for employees to use. **What do you dislike about SpotOn?** There is always some sort of malfunction, whether it be the price of an item changing in the middle of an event or the entire system shutting down after an event. **Recommendations to others considering SpotOn:** Have the support line number readily available. **What problems is SpotOn solving and how is that benefiting you?** Benefits are the ability to connect the front and back of the house. However, every event, we seemed to encounter a new problem. Once the kinks are worked out, this can be a great system. It seems they are taking a while to get everything running smoothly. ### 38. Good product, has bugs that need fixing **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2018 **What do you like best about SpotOn?** I like how simple the website is to use and how easy the application is for our employees. **What do you dislike about SpotOn?** I dislike how many bugs there are. Every event we encountered a new problem that had to go through Appetize IT. **What problems is SpotOn solving and how is that benefiting you?** Beneficial in connecting front of the house and back of the house operations. ### 39. Trendy, Slick Terminal & User-Friendly! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2018 **What do you like best about SpotOn?** It looks cool and up to date! Customers feel comfortable with it because it is new, unlike the old terminal we had that looked old and beat up and untrustworthy! **What do you dislike about SpotOn?** It can be hard to figure out at first, but once you figure out a couple tricks and short-cuts, its a breeze! **What problems is SpotOn solving and how is that benefiting you?** I love the ability to have receipts emailed, texted, or printed & so do our customers! ### 40. Okay product, has a lot of bugs **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Sports | Mid-Market (51-1000 emp.) **Reviewed Date:** October 02, 2018 **What do you like best about SpotOn?** This product connects the front and the back of the house operations at our venue. It makes inventory sheets easier to input at the end of the night. **What do you dislike about SpotOn?** There are always bugs. My colleague and I are constantly making phone calls and sending emails to correct the constant errors. **What problems is SpotOn solving and how is that benefiting you?** We use the system to ensure all of our product is accounted for. It allows us to place more trust in our employees. ## SpotOn Discussions - [N/A](https://www.g2.com/discussions/appetize-faq) - 1 comment, 1 upvote - [View SpotOn pricing details and edition comparison](https://www.g2.com/products/spoton/reviews?page=5&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-07-21+17%3A35%3A36+-0500&secure%5Bsession_id%5D=d31d02dc-22de-4341-a077-33ae5ed48796&secure%5Btoken%5D=57a81a6ab3523794ca578735964085cfae0e83eccab97e0742792eb7f3e1e25d&format=llm_user) ## SpotOn Integrations - [ADP Workforce Now](https://www.g2.com/products/adp-workforce-now/reviews) - [Back Office](https://www.g2.com/products/buyers-edge-platform-back-office/reviews) - [BeerSAVER](https://www.g2.com/products/beersaver/reviews) - [Checkmate](https://www.g2.com/products/checkmate-2024-08-21/reviews) - [Chowly](https://www.g2.com/products/chowly/reviews) - [DoorDash for Merchants](https://www.g2.com/products/doordash-for-merchants/reviews) - [Fresh KDS](https://www.g2.com/products/fresh-kds/reviews) - [MarginEdge](https://www.g2.com/products/marginedge/reviews) - [Restaurant365](https://www.g2.com/products/restaurant365/reviews) - [Sling](https://www.g2.com/products/sling/reviews) ## SpotOn Features **POS** - Credit Card Payments - Barcode Scanning - Hardware Integration - Price Adjustments - Receipts **Administration** - Menu Building - Inventory Management - Employee Scheduling - Reporting & Analytics - Loyalty Management **Platform Basics** - Reporting - Interoperability **Consumer Intelligence** - Customer Feedback - Sentiment Analysis **Payments** - Credit Card Payments - Partial Payments - Split Payments - Discounts - Voided/Refunded Payments - Store Credit Allocation - Tip Adjustments - Multidevice Payment Acceptance **Marketing** - Loyalty Programs - Email Marketing **Meal Service** - Payment Gateway - Table Management - Check Adjustment - Kitchen Tickets - Takeout & Delivery **Back Office** - Accounting - Employee Management - Analytics - Inventory Management **Reporting** - Revenue Reporting - Dashboard **Media Monitoring** - Digital Media Monitoring **Employee Management** - Employee Accounts - Permissions - Commission Tracking - Tab Allocation - Log/Shift Notes - Staff Scheduling - Floor Plans **Administration** - Inventory Management - Employee Management - Reporting - E-commerce Integration **Front of Office** - POS - Table Management - Kitchen Ticketing - Reservations **Customer Management** - Customer Profiles **Platform Data** - Dashboard **Agentic AI - Restaurant Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **In-House Management** - Team Workflow **Inventory Management** - Track Inventory - Product Organization - Multilocation Inventory Tracking **Generative AI** - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Generation **Integrations** - Accounting Integrations - Inventory Management Integrations - E-Commerce Integrations **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Analytics** - Sales Tracking - Guest Counts - End of Day Reports ## Top SpotOn Alternatives - [Toast](https://www.g2.com/products/toast/reviews) - 4.2/5.0 (353 reviews) - [Square Point of Sale](https://www.g2.com/products/square-point-of-sale/reviews) - 4.6/5.0 (1,182 reviews) - [Aloha Cloud](https://www.g2.com/products/aloha-cloud/reviews) - 3.9/5.0 (327 reviews)