--- title: SpotOn Reviews meta_title: 'SpotOn Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 241 reviews by the users' company size, role or industry to find out how SpotOn works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 241 scale: '5' date_modified: '2026-08-13' parent_category: name: Restaurant url: https://www.g2.com/categories/restaurant --- # SpotOn Reviews **Vendor:** SpotOn **Category:** [Restaurant POS Systems](https://www.g2.com/categories/restaurant-pos) **Average Rating:** 4.4/5.0 **Total Reviews:** 241 ## About SpotOn SpotOn is one of the fastest-growing software and payment companies providing the technology and support that helps local businesses—and the people that run them—to succeed on their own terms. Known for its flexible, cloud-based technology and personalized support, SpotOn offers an end-to-end platform to accept payments, boost revenue, streamline operations, and create exceptional guest experiences. From seamless and efficient point-of-sale systems to integrated management solutions built for the fast-growing enterprise, SpotOn builds technology that "works the way you work," and backs it up with a 24/7 team of experts who make sure it always does—with fairness, flexibility, and a personal touch. SpotOn has 2,000 employees, including one of the strongest product and technology teams in the combined software & payments industry ## SpotOn Pros & Cons **What users like:** - Users value the **exceptional customer support** from SpotOn, highlighting prompt assistance and hands-on onboarding experiences. (84 reviews) - Users value the **ease of use** in SpotOn, finding it user-friendly and great for quick learning. (66 reviews) - Users appreciate the **exceptional service** from SpotOn, feeling supported and part of a family from day one. (49 reviews) - Users value the **helpful support team** at SpotOn, noting their quick and effective responses to any issues. (43 reviews) - Users love SpotOn for its **simple and efficient user interface** , which streamlines scheduling and enhances customer engagement. (28 reviews) - Users value the **streamlined platform** of SpotOn, integrating payment processing, marketing, and management tools effectively. (27 reviews) - POS Integration (22 reviews) - Efficiency (20 reviews) - Reporting (19 reviews) - Reliability (17 reviews) **What users dislike:** - Users experience **poor customer support** with long wait times and inadequate assistance during critical moments. (26 reviews) - Users report a **difficult setup** process for SpotOn, making initial experiences less user-friendly and seamless. (16 reviews) - Users report encountering **technical issues** with SpotOn, including glitches and transaction discrepancies that complicate usage. (15 reviews) - Users experience **connectivity issues** with SpotOn, leading to transaction discrepancies and delays in support responses. (14 reviews) - Users experience **slow performance** with SpotOn, including lag times and crashes that disrupt productivity and workflows. (13 reviews) - Payment Issues (12 reviews) - System Instability (12 reviews) - Update Issues (12 reviews) - Inadequate Reporting (11 reviews) - Users note the **integration issues** with essential platforms, impacting overall functionality and ease of use. (11 reviews) ## SpotOn Reviews ### 1. Intuitive Backend, But Handheld Devices Need Improvement **Rating:** 3.0/5.0 stars **Reviewed by:** Jim M. | Owner/operator, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2025 **What do you like best about SpotOn?** Back end is intuitive. Non handheld devices have been easy to use and very few issues. The 6 is because of the handhelds. They are not dependable. Also, Jonathan and Alina are rock stars. I’d have moved to another platform if it wasn’t for them **What do you dislike about SpotOn?** Handhelds are awful. The switch to RPOS was challenging as it happened during our busy season and it seemed like a forced change. Calling for low level tech support should not take 3 minutes before you get to speak to a human. We don’t have 3 minutes when a device is down. **What problems is SpotOn solving and how is that benefiting you?** If you fix the handhelds, it would benefit us greatly. Replacing them under warranty is okay but we simply need them to work **Official Response from Lauren Morgan:** > Thank you so much for your honest feedback, Jim, and for the kind words about Jonathan and Alina — they truly are rock stars. We’re glad the back end and non-handheld devices have been working well for you, and we hear you on the challenges with handhelds and support wait times. Your experience matters, and we’re committed to improving both reliability and responsiveness. We appreciate you sticking with us and giving us the chance to make things better. ### 2. SpotOn Provides Great Support **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2025 **What do you like best about SpotOn?** Jason Kim has been a great support with all my questions about Spot On. There are many times we speak, and he has a solution immediately, and if he doesn't then, he researches so he can get me the best one later. **What do you dislike about SpotOn?** I wish I had Jason sooner. The previous support I had left, and I've been without someone for awhile. **What problems is SpotOn solving and how is that benefiting you?** Restaurant POS **Official Response from Lauren Morgan:** > Thanks so much for your kind feedback! Jason is a true asset on our team. We're excited to partner with you and your business! ### 3. Great Customer Service **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2025 **What do you like best about SpotOn?** SpotOn has some excellent service reps who are amazingly helpful. **What do you dislike about SpotOn?** The number of times we have to call on customer service. **What problems is SpotOn solving and how is that benefiting you?** Its the platform that was chosen by those who consulted on our restaurant. **Official Response from Lauren Morgan:** > Thanks so much for your kind feedback! We are happy to hear you are loving the support as we take immense pride in our customer support and service. We're excited to partner with you and your business. ### 4. Good Days and Bad Days with SpotOn **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2024 **What do you like best about SpotOn?** Jessica DiStefano is amazing and always available to assist with BOH, Reports, Dashboard, Loyalty, and I’m sure a few other things I’m not naming that she’s helped us with. If she’s not readily available she makes the effort to reach out and handles the issue in a timely manner. **What do you dislike about SpotOn?** Support is a hit or miss, Implementations, not enough safety features with Online Ordering **What problems is SpotOn solving and how is that benefiting you?** At this time they are not solving any our problems or concerns. So at this time it is not benefiting us. **Official Response from Allison Bailey:** > Thank you for sharing your experience. We're happy to hear that Jessica has been helpful to you. We'd like to better understand your safety concerns with Online Ordering. Please pass those along to Jessica so we can better assist. ### 5. Easy to use POS with bad company restrictions. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2024 **What do you like best about SpotOn?** SpotOn is easy to use. It was easy to program or make changes. We had a very smooth integration. **What do you dislike about SpotOn?** SpotOn doesn't integrate well with most programs. The customer service isn't good. It is frustrating how many things I don't have access to. I can't adjust tips after the day of. For payments, house accounts don't work well. The rewards system is ancient and it doesn't integrate with many systems. Their online ordering system itself works well, but if you want to limit how many order come in at a time, the OLO (online ordering) pacing is terrible. **What problems is SpotOn solving and how is that benefiting you?** We have shared several problems with Spot On but I don't think they are solving any of them. **Official Response from Allison Bailey:** > We apologize for the inconvenience you've experienced with our system. We appreciate your feedback and will work to improve our integration capabilities and customer service. I'd love to connect with you personally to address some of the difficulties you've mentioned. Can you reach out to me directly at abailey@spoton.com with more details? ### 6. Krystle Simms is the Best! **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2024 **What do you like best about SpotOn?** Customer Service. Krystle Simms is the Best! **What do you dislike about SpotOn?** Not practical! Difficult to use. The back office is one of the worst I have seen. Seems that the system was created by somone who is not famliar with the hospitality industry. **What problems is SpotOn solving and how is that benefiting you?** It is another POS system. I don't think it was an improvement from our prior POS system. **Official Response from Allison Bailey:** > We're glad to hear that you appreciate Krystle's customer service! We're sorry to hear you think the back office is challenging to navigate and have asked Krystle to help walk you through many of our robust features. ### 7. Pretty par for course **Rating:** 2.5/5.0 stars **Reviewed by:** Kristen B. | General Manager + Operating Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2022 **What do you like best about SpotOn?** The analytics are great, and detailed. Easy to use. **What do you dislike about SpotOn?** Refunding is such a massive hassle that it almost makes the entire system not worth it. Waiting on hold forever to get an agent, and then the multiple days for the refund to go through. I understand it's a safety/security feature but from a practical point of view, its beyond awful. **What problems is SpotOn solving and how is that benefiting you?** We are not currently solving any business problems with Spoton. It helps us track our sales and sales patterns which allows us to be more streamlined. **Official Response from Allison Bailey:** > Thanks for your feedback. I'm pleased to report that you've been successfully trained on our TransIT platform which gives you the ability to process your own refunds. We hope this solution increases the speed of service and improves your experience of SpotOn! Please don't hesitate to reach out to your account rep directly if you need more assistance. ### 8. A lot of complications **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** September 28, 2018 **What do you like best about SpotOn?** It is a relatively simple way to connect the front and back of the house. As long as the system in running smoothly, it is very simple for employees to use. **What do you dislike about SpotOn?** There is always some sort of malfunction, whether it be the price of an item changing in the middle of an event or the entire system shutting down after an event. **Recommendations to others considering SpotOn:** Have the support line number readily available. **What problems is SpotOn solving and how is that benefiting you?** Benefits are the ability to connect the front and back of the house. However, every event, we seemed to encounter a new problem. Once the kinks are worked out, this can be a great system. It seems they are taking a while to get everything running smoothly. ### 9. Okay product, has a lot of bugs **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Sports | Mid-Market (51-1000 emp.) **Reviewed Date:** October 02, 2018 **What do you like best about SpotOn?** This product connects the front and the back of the house operations at our venue. It makes inventory sheets easier to input at the end of the night. **What do you dislike about SpotOn?** There are always bugs. My colleague and I are constantly making phone calls and sending emails to correct the constant errors. **What problems is SpotOn solving and how is that benefiting you?** We use the system to ensure all of our product is accounted for. It allows us to place more trust in our employees. ## SpotOn Discussions - [N/A](https://www.g2.com/discussions/appetize-faq) - 1 comment, 1 upvote - [View SpotOn pricing details and edition comparison](https://www.g2.com/products/spoton/reviews?filters%5Bnps_score%5D%5B%5D=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+02%3A00%3A38+-0500&secure%5Bsession_id%5D=138a6194-0ab9-4a00-82ba-205cbcd8e53f&secure%5Btoken%5D=c4800b0777500c7c1df0cf8817949f3a5709f4a35d8bab6bc6274402480355f1&format=llm_user) ## SpotOn Integrations - [7shifts](https://www.g2.com/products/7shifts/reviews) - [ADP Workforce Now](https://www.g2.com/products/adp-workforce-now/reviews) - [Back Office](https://www.g2.com/products/buyers-edge-platform-back-office/reviews) - [BeerSAVER](https://www.g2.com/products/beersaver/reviews) - [Chowly](https://www.g2.com/products/chowly/reviews) - [Deliverect](https://www.g2.com/products/deliverect/reviews) - [DoorDash for Merchants](https://www.g2.com/products/doordash-for-merchants/reviews) - [Fresh KDS](https://www.g2.com/products/fresh-kds/reviews) - [Loman](https://www.g2.com/products/loman/reviews) - [MarginEdge](https://www.g2.com/products/marginedge/reviews) - [OpenTable for Restaurants](https://www.g2.com/products/opentable-for-restaurants/reviews) - [Popmenu](https://www.g2.com/products/popmenu/reviews) - [Restaurant365](https://www.g2.com/products/restaurant365/reviews) - [Shogo (formerly Odin AI)](https://www.g2.com/products/shogo-formerly-odin-ai/reviews) - [Uber Eats for Merchants](https://www.g2.com/products/uber-eats-for-merchants/reviews) ## SpotOn Features **POS** - Credit Card Payments - Barcode Scanning - Hardware Integration - Price Adjustments - Receipts - Electronic Payments - Accounting Integration **Administration** - Menu Building - Inventory Management - Employee Scheduling - Reporting & Analytics - Loyalty Management - Retail Inventory Management - Invoice Management - Layaway Management - Delivery Management - Real-Time Reporting - Reporting & Statistics **Platform Basics** - Reporting - Interoperability - Real-Time Reporting - Labor Cost Reporting **Consumer Intelligence** - Customer Feedback - Sentiment Analysis - Competitive Analysis **Payments** - Credit Card Payments - Partial Payments - Split Payments - Discounts - Voided/Refunded Payments - Store Credit Allocation - Tip Adjustments - Multidevice Payment Acceptance - Electronic Payments **Marketing** - Loyalty Programs - Email Marketing **Meal Service** - Payment Gateway - Table Management - Check Adjustment - Kitchen Tickets - Takeout & Delivery - Receipt Management - Sales Tax Management - Gift Card Management - Promotions Management - Purchase Order Management - Returns Management - eCommerce Management - Commission Management - Sales Order Management - Discount Management - Order Management - Recipe Management - Reservations Management - Tips Management - Bar Tab Management - Employee Management - Cash Management - Kitchen/Menu Management - Partial Payments - Stock Management - Pricing Management - Price/Margin Management - Split Checks **Back Office** - Built-in Accounting - Employee Management - Real-Time Analytics - Stock Management - Order Management - Reporting/Analytics **Reporting** - Revenue Reporting - Dashboard **Media Monitoring** - Digital Media Monitoring - Review Monitoring - Brand Management - Template Management - SEO Management - Response Management - Customer Experience Management - Negative Feedback Management - Keyword Tracking **Employee Management** - Employee Accounts - Permissions - Commission Tracking - Tab Allocation - Log/Shift Notes - Staff Scheduling - Floor Plans - Customer Accounts **Administration** - Inventory Management - Employee Management - Reporting - E-commerce Integration - Electronic Signature - Pricing Management - Gift Card Management - Sales Tax Management - Receipt Management - Promotions Management - Retail Management - Commission Management - Purchase Order Management - Order Management - eCommerce Management - Price/Margin Management - Stock Management - Cash Management - Returns Management - Discount Management - Retail Inventory Management **Front of Office** - Point of Sale (POS) - Table Management - Kitchen Ticketing - Reservations - Purchase Order Management - Gift Card Management - Promotions Management - Discount Management - Wait List Management - Reservations Management - Kitchen/Menu Management **Additional Functionality** - Barcode/Ticket Scanning - Access Controls/Permissions - Activity Dashboard - Accounting Integration - API - Order Tracking - AI Copilot - Customer History - Payment Processing - Third-Party Integrations - Dynamic Pricing - Transaction History - Customizable Reports - Multi-Location - For Bars/Clubs - Clock In/Out - Credit Card Processing - Customer Database - Time Clock - Inventory Control - Product Catalog - Generative AI - Offline Access - Loyalty Program - Sales Trend Analysis - Customizable Categories - Sales Reports - CRM - Restaurant POS - Data Import/Export - Inventory Tracking - Point of Sale (POS) - Customer Accounts - For iPad Devices - SSL Security - Real-Time Data - For Retail - Barcode Recognition - Reporting & Statistics - Real-Time Updates - Billing & Invoicing - Ordering Automation - Retail POS - Alerts/Notifications - For Restaurants - Order Entry - Mobile Access - Online Ordering **Additional Functionality** - Data Import/Export - Check Printing - Price Optimization - Online Store Builder - Customizable Fields - Categorization/Grouping - Reporting & Statistics - Inventory Optimization - Shopping Cart - Customizable Reports - Sales Reports - Credit Card Processing - AI Copilot - Multi-Location - Mobile App - Generative AI - Automatic Backup - Label Printing - Point of Sale (POS) - Multi-Currency - Self Service Portal - CRM - Restaurant POS - Access Controls/Permissions - Inventory Tracking - Customer Accounts - For iPad Devices - SSL Security - Clock In/Out - Transaction History - Sales Trend Analysis - Activity Dashboard - API - Real-Time Data - For Retail - Offline Access - Customer Database - Payment Processing - Barcode Recognition - Real-Time Updates - Customer History - Billing & Invoicing - Ordering Automation - Retail POS - Product Catalog - Inventory Replenishment - Returns Tracking - Data Synchronization - Touch Screen **Customer Management** - Customer Profiles **Platform Data** - Dashboard - Activity Dashboard **Agentic AI - Restaurant Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Accounting Integration - Third-Party Integrations **In-House Management** - Team Workflow **Inventory Management** - Track Inventory - Product Organization - Multilocation Inventory Tracking **Generative AI** - AI Text Summarization - AI Text-to-Speech - Generative AI **Generative AI** - AI Text Generation - Generative AI **Additional Functionality** - Inventory Tracking - Time Clock - Order Entry - Credit Card Processing - Performance Metrics - Mobile Access - Multi-Location - Real-Time Data - Customizable Branding - Sales Reports - Social Promotion - Real-Time Notifications - Loyalty Program - Access Controls/Permissions - Billing & Invoicing - API - Order Tracking - Reporting & Statistics - Sales Trend Analysis - Real-Time Updates - Online Ordering - Customizable Reports - Barcode/Ticket Scanning - Delivery Tracking - Customer History - Forecasting - Customer Database - AI Copilot - Alerts/Notifications - Electronic Payments **Integrations** - Accounting Integrations - Inventory Management Integrations - E-Commerce Integrations - Third-Party Integrations - Order Management - Stock Management **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - AI/Machine Learning - CRM Integration - Third-Party Integrations - Social Media Integration **Additional Functionality** - White Label - Hashtag Tracking - Review Sharing - Reporting/Analytics - Predictive Analytics - Customer Advocacy - Automated Responses - Multi-Channel Distribution - AI Copilot - Employee Advocacy - Widgets - Search/Filter - Scoring - API - Customizable Reports - Alerts/Notifications - Customizable Fields - Review Request - Engagement Tracking **Analytics** - Sales Tracking - Guest Counts - End of Day Reports - Customizable Reports - Sales Reports **Additional Functionality** - AI Copilot - Real-Time Data - Offline Access - Customer Database - Payment Processing - Activity Dashboard - Generative AI - Barcode Recognition - Credit Card Processing - Transaction History - Restaurant POS - Reporting & Statistics - Real-Time Updates - Customer History - Billing & Invoicing - CRM - Point of Sale (POS) - Ordering Automation - API - Retail POS - Sales Trend Analysis ## Top SpotOn Alternatives - [Toast](https://www.g2.com/products/toast/reviews) - 4.2/5.0 (353 reviews) - [Square Point of Sale](https://www.g2.com/products/square-point-of-sale/reviews) - 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