--- title: SpotOn Reviews meta_title: 'SpotOn Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 241 reviews by the users' company size, role or industry to find out how SpotOn works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 241 scale: '5' date_modified: '2026-08-13' parent_category: name: Restaurant url: https://www.g2.com/categories/restaurant --- # SpotOn Reviews **Vendor:** SpotOn **Category:** [Restaurant POS Systems](https://www.g2.com/categories/restaurant-pos) **Average Rating:** 4.4/5.0 **Total Reviews:** 241 ## About SpotOn SpotOn is one of the fastest-growing software and payment companies providing the technology and support that helps local businesses—and the people that run them—to succeed on their own terms. Known for its flexible, cloud-based technology and personalized support, SpotOn offers an end-to-end platform to accept payments, boost revenue, streamline operations, and create exceptional guest experiences. From seamless and efficient point-of-sale systems to integrated management solutions built for the fast-growing enterprise, SpotOn builds technology that "works the way you work," and backs it up with a 24/7 team of experts who make sure it always does—with fairness, flexibility, and a personal touch. SpotOn has 2,000 employees, including one of the strongest product and technology teams in the combined software & payments industry ## SpotOn Pros & Cons **What users like:** - Users value the **exceptional customer support** from SpotOn, highlighting prompt assistance and hands-on onboarding experiences. (84 reviews) - Users value the **ease of use** in SpotOn, finding it user-friendly and great for quick learning. (66 reviews) - Users appreciate the **exceptional service** from SpotOn, feeling supported and part of a family from day one. (49 reviews) - Users value the **helpful support team** at SpotOn, noting their quick and effective responses to any issues. (43 reviews) - Users love SpotOn for its **simple and efficient user interface** , which streamlines scheduling and enhances customer engagement. (28 reviews) - Users value the **streamlined platform** of SpotOn, integrating payment processing, marketing, and management tools effectively. (27 reviews) - POS Integration (22 reviews) - Efficiency (20 reviews) - Reporting (19 reviews) - Reliability (17 reviews) **What users dislike:** - Users experience **poor customer support** with long wait times and inadequate assistance during critical moments. (26 reviews) - Users report a **difficult setup** process for SpotOn, making initial experiences less user-friendly and seamless. (16 reviews) - Users report encountering **technical issues** with SpotOn, including glitches and transaction discrepancies that complicate usage. (15 reviews) - Users experience **connectivity issues** with SpotOn, leading to transaction discrepancies and delays in support responses. (14 reviews) - Users experience **slow performance** with SpotOn, including lag times and crashes that disrupt productivity and workflows. (13 reviews) - Payment Issues (12 reviews) - System Instability (12 reviews) - Update Issues (12 reviews) - Inadequate Reporting (11 reviews) - Users note the **integration issues** with essential platforms, impacting overall functionality and ease of use. (11 reviews) ## SpotOn Reviews ### 1. POS system that keeps operations smooth **Rating:** 4.0/5.0 stars **Reviewed by:** Harshul S. | Sr tech support, Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2026 **What do you like best about SpotOn?** BEst part is that it is easy to use and POS layout makes daily transaction very simple for the staff and system runs very smoothly keeps all of it very organized from order to the payment and reporting tools are good and clear and helps to track the sales without going through any complicated menus **What do you dislike about SpotOn?** some of the feature are very restricted without upgrade and kind of expensive and slow customer support during busy hours , small issue is that updates sometime changes the interface so people need time to adjust **What problems is SpotOn solving and how is that benefiting you?** It helps speed up the checkout and help reduce the erros during peak hours , keep the sale and customer interaction in one and is very much time saving and it improves the entire workflow **Official Response from Lauren Morgan:** > Thanks for sharing your feedback, Harshul! We’re glad to hear SpotOn’s ease of use, POS layout, and reporting tools help streamline transactions, reduce errors during peak hours, and keep everything organized. We also appreciate your candid input around feature access, pricing, support availability, and interface updates—your feedback helps us continue improving the SpotOn experience. ### 2. Streamlined Our Restaurant Operations with SpotOn **Rating:** 4.0/5.0 stars **Reviewed by:** Adina L. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2026 **What do you like best about SpotOn?** I like the user experience with SpotOn the most. I can organize the screens, menus, and modifiers super easily. It makes the inventory process and labor tools very functional. Tom and Nate did an amazing job of working through the kinks and continuing the support after our launch. Additionally, integrating with DoorDash as a delivery provider works well. **What do you dislike about SpotOn?** Making changes to the details of menu items and add-ons or modifiers is a little tricky. **What problems is SpotOn solving and how is that benefiting you?** SpotOn makes the inventory process and labor tools functional, and I like the easy organization of screens, menus, and modifiers. **Official Response from Lauren Morgan:** > Thank you so much for your feedback, Adina! We're thrilled to hear that organizing your screens and menus has been so easy. It's great to know that our labor tools are helping to make sure your labor is on budget, and that your DoorDash integration is working well. Wishing you continued success! ### 3. Great Timekeeping, But Integration and Compatibility Need Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Dirk T. | owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2025 **What do you like best about SpotOn?** the timekeeping element with Teamwork is the biggest advantage to other systems. the interface and access are ok- but not as good as other POS Systems **What do you dislike about SpotOn?** It's lack of integration. Opentable is a major one, but there are other systems that people have developed to make operators lives better. It's a young industry to have specialized reporting programs and it's lack of direct integration with delivery apps put it at a disadvantage. Spoton doesn't carry enough market share or exposure to eliminate them so we are left purchasing and piecing it together vs. other POS Systems that play well with so many other programs and platforms. **What problems is SpotOn solving and how is that benefiting you?** the CA break violation componant for teamwork solves a lot in terms of liability. The reporting does well enough that i can follow along with how my business is doing weekly. **Official Response from Lauren Morgan:** > Thank you for sharing your feedback, Dirk! We’re glad to hear that you’re finding value in Teamwork’s timekeeping features. We also appreciate your honesty about the interface and access. Your input helps us continue to improve and make SpotOn even better for our users. ### 4. Streamlined Setup with Exceptional Support **Rating:** 4.0/5.0 stars **Reviewed by:** Masahiro S. **Reviewed Date:** November 17, 2025 **What do you like best about SpotOn?** I appreciate the great support team provided by SpotOn, especially the efforts of the regional manager, Michael, who ensured solutions to our issues by replacing broken handhelds. The support team’s responsiveness is commendable, as they handle concerns promptly and efficiently. Additionally, the initial setup of SpotOn was impressive due to the knowledgeable technician who made the process easy and quick, ensuring a seamless transition to using the system. These aspects contribute significantly to the overall positive experience with SpotOn. **What do you dislike about SpotOn?** I am frustrated by SpotOn's inability to process credit card transactions effectively using their handheld devices, which is a significant drawback for my restaurant's operations. Although the regional manager resolved the issue by replacing broken handhelds, the initial problem of not being able to take credit card payments caused disruptions. **What problems is SpotOn solving and how is that benefiting you?** SpotOn helps manage credit card transactions efficiently with great support from their team, especially regional manager Michael, who replaced broken handhelds quickly. **Official Response from Lauren Morgan:** > Thank you so much for sharing your experience, Masahiro! We’re glad to hear Michael was able to support you and make your setup smooth. We understand how frustrating the credit card issues were and appreciate your patience while we worked to get your handhelds replaced. We’re committed to keeping things running smoothly for you moving forward. ### 5. User friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Jessica V. | Bartender, Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2025 **What do you like best about SpotOn?** I like that it’s pretty user friendly. The way it’s set up was done well by the spot on team, and menu items and functions are fairly easy to find. I also think it crashes less than others as I haven’t experienced it go down and even though I also like toast, I think toast loses its connection a lot which is not convenient during service. That hasn’t happened with spot on and I like that it seems more reliable. **What do you dislike about SpotOn?** My only real complaint about the system is the payment, I dislike that it’s 2 steps but otherwise it’s quick and simple to learn. Sometimes the cash drawer won’t open even if I hit no sale. I’m not sure if this is on purpose but it’s also inconvenient as we don’t keep a key in the drawer at my bar. **What problems is SpotOn solving and how is that benefiting you?** It’s another reliable and simple user friendly system. I like it. **Official Response from Lauren Morgan:** > Thank you for your thoughtful feedback, Jessica! We’re so glad to hear that you find the system user-friendly and reliable—it means a lot to know the setup and menu functions are working smoothly for you. Reliability during service is something we take very seriously, so we’re happy SpotOn has been a dependable partner for your team. We truly appreciate your support! ### 6. Easy-to-Navigate System That Just Works **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2026 **What do you like best about SpotOn?** I like how easy it is to navigate the system **What do you dislike about SpotOn?** I dont like that we're not able to send text messages to our customers for promotions **What problems is SpotOn solving and how is that benefiting you?** Whenever we have technical difficulties, they are awesome with providing help **Official Response from Lauren Morgan:** > Thank you for sharing your experience with SpotOn! We're glad the system is easy to navigate and that our support team has been there for you when you need help. Wishing you continued success! ### 7. Empowering Platform with Excellent Reporting and Support **Rating:** 4.0/5.0 stars **Reviewed by:** charlotte s. | operations assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2025 **What do you like best about SpotOn?** This platform offers the tools necessary for growth, and its reporting features matched exactly what we needed at the time. The support team is also incredibly knowledgeable. **What do you dislike about SpotOn?** The pricing structure is not very clear and can become confusing, especially when you try to add extra features. **What problems is SpotOn solving and how is that benefiting you?** It brought together several systems we used before, such as sales, payments, inventory, and customer relations, into a single platform. This integration has helped us save time and minimize errors. **Official Response from Lauren Morgan:** > Thank you for sharing your experience, Charlotte! We’re so glad the platform’s tools, reporting, and integrations have helped streamline your operations and reduce errors. We also appreciate your feedback on pricing clarity — it’s incredibly valuable as we work to make things simpler and more transparent. And thank you for the kind words about our support team! We're grateful to be part of your growth. ### 8. You'll Have Good Days With SpotOn Because Of Krystle Simms!!! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** March 24, 2025 **What do you like best about SpotOn?** Our Account Manager, Krystle Simms is amazing with how she handles our account with daily and ongoing issues. Krystle goes above and beyond with how she handles our account. **What do you dislike about SpotOn?** Implementations. Online ordering as you can't add a discount to one food item as it will take a discount of all items. Weekend support needs attention as they are not helpful as I usually wait until Monday. **What problems is SpotOn solving and how is that benefiting you?** Weekday support has gotten a lot better as in the past I would reach out to my account manager first to solve any of my issues before I would contact support. **Official Response from Lauren Morgan:** > We appreciate your honest feedback, and are happy to hear how Amazing Krystle is. She's truly an asset to our team! ### 9. Spot On **Rating:** 4.0/5.0 stars **Reviewed by:** Ricardo M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2025 **What do you like best about SpotOn?** I like the customer are and the attentiveness of the employees and the lower fees. **What do you dislike about SpotOn?** The sloppiness of lower level employees that don't have things very organized, leading to a lot of problems at the beginning. **What problems is SpotOn solving and how is that benefiting you?** Lower fees and good simplicity. **Official Response from Lauren Morgan:** > Thank you for your kind review, Ricardo! We're proud to partner with you and your business. ### 10. Good and simple **Rating:** 4.0/5.0 stars **Reviewed by:** Megan J. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2025 **What do you like best about SpotOn?** The access to support has been great, I also enjoy the depth of reporting. **What do you dislike about SpotOn?** The POS is cumbersome at times, especially the tap to pay. We get a LOT of customers who walk away and the payment hasn't actually gone through (but it beeped, so people assume it's done). **What problems is SpotOn solving and how is that benefiting you?** POS, reporting, staff hour tracking **Official Response from Lauren Morgan:** > Thank you for sharing your experience, Megan! We’re so glad to hear you’re finding SpotOn both simple to use and powerful when it comes to reporting. It’s also wonderful to know our support team has been there when you’ve needed them. We appreciate your kind words and your partnership! ### 11. Spoton is very user friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Hannah P. | District manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2025 **What do you like best about SpotOn?** Some of the things I really like about SpotOn are the updates in real time. I can take my laptop with me and update the terminal instantly. I like how user friendly everything is and it’s a system you can tailor to your businesses needs **What do you dislike about SpotOn?** I dislike that there are a lot of different of different tabs for reporting, dashboard etc I also don’t like how you can’t view all employees sales on the FOH terminal. And not getting the same quality support On the weekends that you do Monday - Friday **What problems is SpotOn solving and how is that benefiting you?** Adding loyalty for multiple customers under the same table but multiple checks **Official Response from Lauren Morgan:** > Thank you for your kind feedback, Hannah! We are excited to partner with you and your business! ### 12. Our Client Success Partner Krystle Simms Is Amazing!!!!! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2024 **What do you like best about SpotOn?** Krystle Simms is an asset to SpotOn with how she handles our ongoing issues. **What do you dislike about SpotOn?** Implementations, Online ordering limitations and no knowledge of new releases with POS. **What problems is SpotOn solving and how is that benefiting you?** There support has gotten a lot better but we've been waiting years for something we were told was a top priority. **Official Response from Allison Bailey:** > We apologize for the issues you are experiencing and understand your frustration. ### 13. A learning curve with benefits **Rating:** 4.0/5.0 stars **Reviewed by:** Maile J. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2025 **What do you like best about SpotOn?** We love our customer service, Stephanie and Brandon and Paul our installer have all been incredible. We went from an old school legacy system and it was a bit of a learning curve but we are starting to hit our stride. Our customers like that we can now take tap pay and the online ordering system works well. **What do you dislike about SpotOn?** I really wish we could split end of day reports between day and night shifts. We are unable to do this and since our restaurant closes between shifts, we need timely reports for each shift so we can reconcile each shift properly. I wish some small things with Spoton reserve were more customizable and I wish they were cases for the handheld devices as we have had to exchange a few times and we've only had the system since July 2024. **What problems is SpotOn solving and how is that benefiting you?** Better POS customization and payments options, we used to have issues with different credit cards on our legacy system but no more. We also love the digital gift cards and the fact that we can use the handhelds to send orders instantly while still chatting to guests at the table **Official Response from Lauren Morgan:** > We're glad you're so happy with our Customer Support, Maile! This is helpful for us to know. We’ve passed along this feedback to the appropriate teams on our end. Thank you for your kind review! ### 14. Functional **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2025 **What do you like best about SpotOn?** That you can enter from anywhere and I don't have to go to the office to check information. **What do you dislike about SpotOn?** Until now, I don't have a personal advisor. **What problems is SpotOn solving and how is that benefiting you?** Maximize times **Official Response from Lauren Morgan:** > Thank you for the review! We’re happy to hear you’re enjoying the convenience of accessing your information from anywhere — making it easier to stay connected to your business! ### 15. SpotOn **Rating:** 4.0/5.0 stars **Reviewed by:** janet J. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2025 **What do you like best about SpotOn?** Easy to use, large KDS screens For kitchen staff **What do you dislike about SpotOn?** BOH changes to menu are not very intuitive, requiring calls or emails to the support team which don’t always resolve issues encountered timely. **What problems is SpotOn solving and how is that benefiting you?** Menu build was not optimized and had little lead time for us to review and test prior to opening day. Will be good to get install done ahead of time and allow users to test and work out bugs prior to opening and customers waiting **Official Response from Lauren Morgan:** > Thank you for your kind words, Janet. We genuinely appreciate your feedback. We’re proud to help support you and your business! ### 16. Overall positive experince but with opportunities **Rating:** 3.5/5.0 stars **Reviewed by:** Kurt M. | Vice President of Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2025 **What do you like best about SpotOn?** The most important thing for me was to have the ability to integrate 3rd party. We have accomplished that via Spot On **What do you dislike about SpotOn?** It did feel like our company was much more in the beta phase or growth with the Spot On. It felt as if the transistion was going to be easy and we dealt with challenge. **What problems is SpotOn solving and how is that benefiting you?** We have had some opportunities, when the system goes down it goes down hard. We have overtime become better trouble shooters. Regarding Spot On Support it has improved. The Enterprise support is an upgrade. **Official Response from Lauren Morgan:** > Thank you for both your kind words and feedback, Kurt! We’re proud to help support you and your business. ### 17. Bacchus vs SpotOn **Rating:** 3.5/5.0 stars **Reviewed by:** Joseph E. | GM, Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2024 **What do you like best about SpotOn?** I love the local support that we have. His name is Brandon. We utilize him often as my team is always wondering if and how we are able to modify items. I like that spoton is very versatile in ways to ring things in. I also like that it integrates with teamworks. Very helpful for payroll. Brandon, our support point person is phenomenal. Very efficient, friendly and a pleasure to have around **What do you dislike about SpotOn?** Can't view sales reports from pos Credit cards have to be inserted multiple times to complete transactions and don't retain customer info to close out Crash when it's busy **What problems is SpotOn solving and how is that benefiting you?** Inventory issues ### 18. Easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Megumi I. | Server, Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2025 **What do you like best about SpotOn?** Very specific to ring up drinks and food orders **What do you dislike about SpotOn?** Can not minimize floor plan, so each time I have to scroll down **What problems is SpotOn solving and how is that benefiting you?** Fast and easy to use **Official Response from Lauren Morgan:** > Thank you for your kind words, Megumi. We genuinely appreciate your feedback. We’re proud to help support you and your business! ### 19. Bartender that just started using SpotOn **Rating:** 4.0/5.0 stars **Reviewed by:** Zak G. | Bartender, Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2025 **What do you like best about SpotOn?** Pretty easy user interface. Lots of customizable options within the program. Modifying food items, lite sauce, sauce on the side, and **What do you dislike about SpotOn?** The font is too small on the suggested tips in receipts. When you use the “divide balance” button the suggested tip only prints out on one receipt. **What problems is SpotOn solving and how is that benefiting you?** Keeping track of inventory for FOH and BOH. **Official Response from Lauren Morgan:** > Thank you for your kind words, Zak. We genuinely appreciate your feedback. We’re proud to help support you and your business! ### 20. Decent computer system but all the fees seem to be excessive. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2025 **What do you like best about SpotOn?** All the reports I can pull from the system. **What do you dislike about SpotOn?** I wish there was a way I could put salary employees in the system and have it divided for the month to get a more accurate payroll percentages. **What problems is SpotOn solving and how is that benefiting you?** NA **Official Response from Lauren Morgan:** > Thank you for sharing your experience with our system! We strive to provide the best service possible. Please do not hesitate to reach out if you ever need anything. ### 21. SpotOn's Customer Service was Great! **Rating:** 3.5/5.0 stars **Reviewed by:** Kathryn E. | Business Owner - Used Books Seller and Book Reviewer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 31, 2024 **What do you like best about SpotOn?** The customer service for SpotOn I have really enjoyed, and I am going to miss. Early in the process, our store was matched with Jonathan Smith. Jonathan's been fantastic. He's an email or a phone call away, quick to respond when I send an email, and always sends me what I need or does what needs doing for me quickly (usually within 24 hours) so I can focus on other aspects of the business that require less software programming or backend access. And he's always thorough when investigating whatever odd problem or inconsistency we discovered and helped me understand what was going on. SpotOn can do A LOT. I'm sure we didn't take advantage of every feature that would have been helpful. And the reporting is pretty extensive and easy to manipulate to get the information that I needed - which I greatly appreciate. We used Teamwork as a scheduling and clock-in system, and it is fairly easy to understand and to use, and integrates well with the SpotOn POS. **What do you dislike about SpotOn?** We set up with SpotOn Restaurant, but as our company pivoted, we started focusing more on retail products than made-to-order foods and drinks, and SpotOn became not as good a fit for us. Towards the end of our partnership with SpotOn, the POS software in store got fairly glitchy. We wondered whether our extensive item library was straining the system, but were never able to determine a cause for the frequently long pauses in service. The options on every screen are extensive, and if you don't know where on the screen the option that you need is and what exactly it is called and the header it is under, it is easy to miss checking or unchecking a box that leads to problem at the POS in the store. One thing Square does that SpotOn does not is alert you if you are trying to create a duplicate UPC code. The go-around I discovered was to search my Menu Items by barcode to determine if the code I was about to enter for a new product was already in use. That works, but it is clunky. **What problems is SpotOn solving and how is that benefiting you?** We were struggling with Square, and SpotOn worked as a great alternative for a while. While it can be difficult with both systems to figure out where to go to do what you need to do, SpotOn's customer service was far better than Square's and SpotOn was willing to train us via multiple video calls and screen shares to do what we wanted and needed to do. **Official Response from Allison Bailey:** > We're pleased to have been able to provide you with a better alternative to Square and to offer the training and support you needed. Your feedback is important to us, and we will continue to work on enhancing our system and services to better meet your needs. ### 22. Fast, effective, and easy to understand **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** December 11, 2024 **What do you like best about SpotOn?** The BOH for menu functionality and employee management is really quick and easy to understand how to make adjustments in order for staff to effectively ring in menu items. **What do you dislike about SpotOn?** We've had problems in the past with buffering when ringing in menu items. We also had a problem with our gift cards when SpotOn changed over this past year and we have to add "99" to the front of gift cards when being used. **What problems is SpotOn solving and how is that benefiting you?** Restaurant reporting has helped majorly with tracking inventory, labor, and sales. The straight forward layout of information helps with quickly analyzing important information. ### 23. Great POS...Update the Handheld **Rating:** 4.0/5.0 stars **Reviewed by:** Daniel S. | Regional Managing Partner, Mid-Market (51-1000 emp.) **Reviewed Date:** June 13, 2024 **What do you like best about SpotOn?** I love the cloud based system. I can update items from the workstation. I can access from my phone and my laptop in the store or at home. I love the Meraki device for internet backup. There are a lot of add ons and features. We use Reserve and like it. Didn't love Teamwork. Would like to see Schedulefly as a partner. **What do you dislike about SpotOn?** Handhelds are not reliable. Competitor Toast has reliable and user friendly hardware/software that we see our competitor restaurants easily using. It is a critical item for us that this improve as we are working to be more efficient and reduce labor. Would love to see the website feature demo but have not received anyone reaching out. As well often a new feature is released and has lots of bugs still. We don't trust new features until many months have gone by. **What problems is SpotOn solving and how is that benefiting you?** Online ordering has been great. ### 24. Resturaunt server /manager **Rating:** 4.0/5.0 stars **Reviewed by:** Kelly H. | Career Coach, Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2024 **What do you like best about SpotOn?** It is user friendly and makes life easier with all the options and diffrent equipment that they offer to help buisnesses be successful. Jessica is an assest to the company. We use our equipment 365 days a year. The implementation was ok it took time to work out some kinks but she was available and worked hard to help us. The ease of integeration was good as long as we had the correct people like Jessica. **What do you dislike about SpotOn?** Having diffrent customer service people on the weekend to work on issues that are not familar with our resturant needs and and the functions of our menu. The implatation took some time to tweak and get all the correct modifiers and sides in the rite places . Some of the customer support made things harder for they did not know what was best they fix a problem only to creat more problems. Thank god for Jessica she was a savor. **What problems is SpotOn solving and how is that benefiting you?** New Menu, We have new food names and new pricing. Providing the tools for faster emplatation and faster payment options. **Official Response from Allison Bailey:** > We're thrilled to hear that SpotOn has been user-friendly and beneficial for your business. We appreciate your feedback and are glad to have Jessica as part of our team. ### 25. SpotOn has been an excellent alternative to Aloha **Rating:** 4.0/5.0 stars **Reviewed by:** Ken F. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2024 **What do you like best about SpotOn?** I've been using SpotOn for over a year now, and the customer service is excellent and timely. There's always a response back (either by phone or email) within 24 hours. Also, I adore the ease around the loyalty feature, getting guests to sign up for it, and then using that native list to use the SpotOn marketing features. **What do you dislike about SpotOn?** I love data, and I dearly wish that there were some more robust features in data mining and then centralizing multiple restaurants' data into one entity--that would be a boon for franchisees who own multiple locations and rely on centralized information to make long-term, startegic decisions. **What problems is SpotOn solving and how is that benefiting you?** SpotOn, I have it on good authority, is looking into more helpful integrations that would be rad for my business, so that our entities could talk to one another easily and seamlessly. That would be hugely beneficial and save a lot of time for me and my teams while also improving the guest experience. ### 26. Love the team that come with Spot on! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** December 21, 2024 **What do you like best about SpotOn?** First time working with Reservation company, I don't know what to compare it to. The P.O.S. system is okay. I have worked with Aloha, Toast, and Square over the past 12 years of owning restaurants in San Francisco and Oakland. But, the biggest asset is the team that come with the account. We love Natala and her associates assigned to our restaurant. They work very hard and are passionate. They are so knowledgeable and flexible. Natalia shines...she is like 5 people, with so much energy and light! **What do you dislike about SpotOn?** -offering notes for reservation Reserve On gives the customers too much power. -handheld screen is tiny, i quit using the hand held. **What problems is SpotOn solving and how is that benefiting you?** no problems **Official Response from Allison Bailey:** > We're thrilled to hear that you love the team at SpotOn! Our team members, like Natalia, are dedicated to providing exceptional service and support to our clients. ### 27. Good experience **Rating:** 4.0/5.0 stars **Reviewed by:** Sarah L. | Owner/GM, Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2024 **What do you like best about SpotOn?** The POS is user friendly for the employees **What do you dislike about SpotOn?** Was promised some things that did not happen or "changed" after set up. **What problems is SpotOn solving and how is that benefiting you?** Teamwork helps with efficient scheduling **Official Response from Allison Bailey:** > We're happy to hear that you find our POS system user-friendly for your employees. We apologize for any unmet promises or changes after setup. Your feedback is important to us, and we would like to ensure that you have a positive experience with our services. Please get in touch with our customer success team so we can address your concerns and work towards a resolution. ### 28. Provide useful help **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2024 **What do you like best about SpotOn?** Overall, the most helpful thing as a manager is being able to see all the active and closed orders and being able to adjust all of them. **What do you dislike about SpotOn?** Some of my staff have difficulty locating items that are occasionally concealed behind a search bar, but aside from that, there are no issues. **What problems is SpotOn solving and how is that benefiting you?** Ensure that the batching of orders is done intentionally, as there have been instances where it occurs automatically during a shift. ### 29. Experience with SpotOn as a Server **Rating:** 4.0/5.0 stars **Reviewed by:** Maxwell B. | Server, Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2024 **What do you like best about SpotOn?** Interface is simple to understand and quick to learn **What do you dislike about SpotOn?** Many aspects require management to make changes or other minor details, and management is not always around. **What problems is SpotOn solving and how is that benefiting you?** At this time, I am unaware of any problems being solved **Official Response from Allison Bailey:** > We appreciate your feedback and are pleased to hear that you find our interface quick to learn. We understand the frustration of needing management for certain changes and assure you it's for additional security. Thank you for your understanding. ### 30. Krystle is the Best! **Rating:** 3.5/5.0 stars **Reviewed by:** Nilka B. | Office Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 10, 2024 **What do you like best about SpotOn?** The most helpful thing/person is Krystle and Minako. They are always very attentive and willing to help. **What do you dislike about SpotOn?** Some reports are not so great and the login process jumping from one website to other to get different reports is a nightmare. **What problems is SpotOn solving and how is that benefiting you?** We had some duplicate transactions and guests were upset. Not sure why that happened. **Official Response from Allison Bailey:** > We're glad to hear that Krystle and Minako have been so attentive and helpful! We apologize for any issues with the reports and login process. Your feedback is valuable as we are redoing the login process to be more streamlined. ### 31. Spot On.... started off slowly but coming on strong! **Rating:** 4.0/5.0 stars **Reviewed by:** Ralph A. | General Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2024 **What do you like best about SpotOn?** SpotOn has a very clean and manageable format. The screens are very user friendly and finding items for my staff is a piece of cake. It also has a wonderful scheduling option in "Teamwork" which makes everything from writting schedules to tip distrubutiion a breeze. **What do you dislike about SpotOn?** Spot on has a very acccesable national customer service department. However, local support early on was fairly lacking. It recently has seen vast improvements. **What problems is SpotOn solving and how is that benefiting you?** SpotOn handles all of our labor tracking, scheduling, tip distrubution and all general POS needs. **Official Response from Allison Bailey:** > We are thrilled to hear that SpotOn, and specifically the Teamwork product, has been so helpful to you. We're always working on product and support improvements, and we hope to continue building our local support network. Thank you for taking the time to leave us this review! ### 32. I think SpotOn has some really great features but defiantly has it's limitations. **Rating:** 3.5/5.0 stars **Reviewed by:** Dominic V. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2024 **What do you like best about SpotOn?** I like the reports function and like the layout. **What do you dislike about SpotOn?** Some features are not available like other POSI systems I have used before. I also do not like the Gift Card platform or the online ordering. The 3rd party delivery platfoprm is horable. I do not like that Spot On does not intergrate with our reservation system. The schedule software (Teamworks) is not user friendly at all. **What problems is SpotOn solving and how is that benefiting you?** Spot On with their indep reports help me run a more streamline and efficient restaurant. **Official Response from Allison Bailey:** > Thank you for sharing your thoughts on SpotOn. We're pleased to hear that the reports function and layout are working well for you. We understand your concerns about the limitations and will strive to improve our features and integrations in the future. I'd love to connect you with a dedicated representative to help you with Teamwork--can you reach out to me directly at abailey@spoton.com so we can assist? ### 33. Director of Food and Beverage **Rating:** 4.0/5.0 stars **Reviewed by:** Mustafa K. | Director of Food and Beverage, Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2024 **What do you like best about SpotOn?** Quick and easy to use. It has the compatibility to adapt to the needs of the business. **What do you dislike about SpotOn?** The reporting isn't always very detailed for what you are looking for. **What problems is SpotOn solving and how is that benefiting you?** A more up to date POS system that is use friendly. **Official Response from Allison Bailey:** > We're glad to hear that you find SpotOn quick and adaptable. We are constantly working to improve our reporting functionality and hope it can better meet your needs as we grow! ### 34. User Friendly POS System. Good Customer Support. **Rating:** 4.0/5.0 stars **Reviewed by:** Barbarie's Black A. | Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2024 **What do you like best about SpotOn?** User Friendly POS system and good 24/7 Customer support **What do you dislike about SpotOn?** The billing when using a a SpotOn Dealer. **What problems is SpotOn solving and how is that benefiting you?** Having the cloud based system allows us more flexibility to work remotely. ### 35. Definitely an adjustment in the beginning, but well worth it. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2024 **What do you like best about SpotOn?** I like having a dedicated person that I can reach out to for support. **What do you dislike about SpotOn?** Teamwork, the apps are confusing and hard for some staff to use. **What problems is SpotOn solving and how is that benefiting you?** SpotOn makes systems more efficient by having scheduling, payment processing, and POS all in one. **Official Response from Allison Bailey:** > Thank you for your feedback. We understand the importance of having a dedicated support person, and we will continue to work on improving the usability of our apps for all staff members. ### 36. I have been very happy with the overall quality of Spoton FOH, BOH, and Reserve as whole. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2024 **What do you like best about SpotOn?** Support is usually very quick and helpful. Menu updates and changes are instant. Spoton OLO makes online ordering very clean and smooth for the in house staff. **What do you dislike about SpotOn?** This may be a personal experience but we have changed through a few different account reps and it makes it very hard to get a closer connection to the company. **What problems is SpotOn solving and how is that benefiting you?** Makes it easy to have everthing under one platform whether its for online ordering, the pos, reservations, websites and we will probably soon be using them for scheduling as well, so its one number to call if we need help or solve issues that we have. **Official Response from Allison Bailey:** > Thank you for your feedback about our support and the instant menu updates. We understand your concern about the changing account reps, and we hope that a relationship with your Client Success Manager (CSM) can create a more consistent experience for you moving forward! ### 37. Easy to use and great customer service **Rating:** 4.0/5.0 stars **Reviewed by:** Marco C. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2024 **What do you like best about SpotOn?** The ease of use. The customer service is outstanding--responsive, efficient and very friendly **What do you dislike about SpotOn?** Having serious issues with getting an integrated system of our e cards **What problems is SpotOn solving and how is that benefiting you?** POS issues that arise over the course of a regular work day. Entering menu items, pricing and delivery to appropriate printers. **Official Response from Allison Bailey:** > Thank you for the positive feedback on our ease of use and customer service. We apologize for the challenges you're experiencing with the integrated system for your e-cards. Our team is here to help address this issue for you. Please contact our support team or your dedicated CSM so we can work on a solution together. ### 38. Using Spot on for our first brick and mortar **Rating:** 4.0/5.0 stars **Reviewed by:** Cristina C. | Business owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2023 **What do you like best about SpotOn?** I love being able to see the sales report and the product mix after each week of sales. Reporting is neat and easy to understand. **What do you dislike about SpotOn?** The customer facing display can be confusing. The device looks very different than others in the market and it's a learning curve for customers. **What problems is SpotOn solving and how is that benefiting you?** Spot on has made it easier for us to find out what items are our best sellers. It also neatly organizes our menu items. **Official Response from Gracie DeRosa:** > We love to hear it, Cristina, and are happy you are a fan of the reports. We look forward to continuing to help you grow your business. ### 39. We are beta testing but this product needs better back end reports to be available. **Rating:** 4.0/5.0 stars **Reviewed by:** Ursula w. | Sanford Lab Homestake Visitor Center Guest Experience Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 03, 2023 **What do you like best about SpotOn?** The performance of our sales rep has been truly amazing. **What do you dislike about SpotOn?** We needs better reporting in the Back end of the product. For instance. We need to have total invenotry numbers. **What problems is SpotOn solving and how is that benefiting you?** They are working on the reports which will help us immensely. We need some features like 2 or and 3 or pricing ability as well. **Official Response from Allison Bailey:** > Thanks for the thoughtful feedback, Ursula. We love hearing that you've had a great experience with your local sales representative, and we hear your need for inventory reporting. Our product team is hard at work on this, and we appreciate your beta testing and providing areas we can improve upon. ### 40. Amazing rates for payment processing and really affordable prices on equipment/software **Rating:** 3.5/5.0 stars **Reviewed by:** Ismael H. | Sales Development Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2021 **What do you like best about SpotOn?** The payment processing fees and structure are by far one of the best in the industry. Support for Spanish-speaking entrepreneurs is highly rated and is 24/7. POS system has a great interface, and it's very easy to use **What do you dislike about SpotOn?** POS system still needs improvements. Not suitable for more extensive,other than restaurant, businesses or that are looking to expand in the near future. It starts getting complicated to manage (too technical) **What problems is SpotOn solving and how is that benefiting you?** Payment processing fees are saving thousands of money for my business and my clients. Everything is in the cloud so I can use the POS system and payments anywhere I have an internet connection. Easy to train my staff and to keep track of revenue ### 41. Good product, has bugs that need fixing **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2018 **What do you like best about SpotOn?** I like how simple the website is to use and how easy the application is for our employees. **What do you dislike about SpotOn?** I dislike how many bugs there are. Every event we encountered a new problem that had to go through Appetize IT. **What problems is SpotOn solving and how is that benefiting you?** Beneficial in connecting front of the house and back of the house operations. ## SpotOn Discussions - [N/A](https://www.g2.com/discussions/appetize-faq) - 1 comment, 1 upvote - [View SpotOn pricing details and edition comparison](https://www.g2.com/products/spoton/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+15%3A00%3A16+-0500&secure%5Bsession_id%5D=026dfee8-6f3c-48d4-817c-db4a865ed14a&secure%5Btoken%5D=87f5b3117fdabf9cca5014b3b15ee27a4c1991412d785da84419169b20897c6d&format=llm_user) ## SpotOn Integrations - [7shifts](https://www.g2.com/products/7shifts/reviews) - [ADP Workforce Now](https://www.g2.com/products/adp-workforce-now/reviews) - [Back Office](https://www.g2.com/products/buyers-edge-platform-back-office/reviews) - [BeerSAVER](https://www.g2.com/products/beersaver/reviews) - [Chowly](https://www.g2.com/products/chowly/reviews) - [Deliverect](https://www.g2.com/products/deliverect/reviews) - [DoorDash for Merchants](https://www.g2.com/products/doordash-for-merchants/reviews) - [Fresh KDS](https://www.g2.com/products/fresh-kds/reviews) - [Loman](https://www.g2.com/products/loman/reviews) - [MarginEdge](https://www.g2.com/products/marginedge/reviews) - [OpenTable for Restaurants](https://www.g2.com/products/opentable-for-restaurants/reviews) - [Popmenu](https://www.g2.com/products/popmenu/reviews) - [Restaurant365](https://www.g2.com/products/restaurant365/reviews) - [Shogo (formerly Odin AI)](https://www.g2.com/products/shogo-formerly-odin-ai/reviews) - [Uber Eats for Merchants](https://www.g2.com/products/uber-eats-for-merchants/reviews) ## SpotOn Features **POS** - Credit Card Payments - Barcode Scanning - Hardware Integration - Price Adjustments - Receipts - Electronic Payments - Accounting Integration **Administration** - Menu Building - Inventory Management - Employee Scheduling - Reporting & Analytics - Loyalty Management - Retail Inventory Management - Invoice Management - Layaway Management - Delivery Management - Real-Time Reporting - Reporting & Statistics **Platform Basics** - Reporting - Interoperability - Real-Time Reporting - Labor Cost Reporting **Consumer Intelligence** - Customer Feedback - Sentiment Analysis - Competitive Analysis **Payments** - Credit Card Payments - Partial Payments - Split Payments - Discounts - Voided/Refunded Payments - Store Credit Allocation - Tip Adjustments - Multidevice Payment Acceptance - Electronic Payments **Marketing** - Loyalty Programs - Email Marketing **Meal Service** - Payment Gateway - Table Management - Check Adjustment - Kitchen Tickets - Takeout & Delivery - Receipt Management - Sales Tax Management - Gift Card Management - Promotions Management - Purchase Order Management - Returns Management - eCommerce Management - Commission Management - Sales Order Management - Discount Management - Order Management - Recipe Management - Reservations Management - Tips Management - Bar Tab Management - Employee Management - Cash Management - Kitchen/Menu Management - Partial Payments - Stock Management - Pricing Management - Price/Margin Management - Split Checks **Back Office** - Built-in Accounting - Employee Management - Real-Time Analytics - Stock Management - Order Management - Reporting/Analytics **Reporting** - Revenue Reporting - Dashboard **Media Monitoring** - Digital Media Monitoring - Review Monitoring - Brand Management - Template Management - SEO Management - Response Management - Customer Experience Management - Negative Feedback Management - Keyword Tracking **Employee Management** - Employee Accounts - Permissions - Commission Tracking - Tab Allocation - Log/Shift Notes - Staff Scheduling - Floor Plans - Customer Accounts **Administration** - Inventory Management - Employee Management - Reporting - E-commerce Integration - Electronic Signature - Pricing Management - Gift Card Management - Sales Tax Management - Receipt Management - Promotions Management - Retail Management - Commission Management - Purchase Order Management - Order Management - eCommerce Management - Price/Margin Management - Stock Management - Cash Management - Returns Management - Discount Management - Retail Inventory Management **Front of Office** - Point of Sale (POS) - Table Management - Kitchen Ticketing - Reservations - Purchase Order Management - Gift Card Management - Promotions Management - Discount Management - Wait List Management - Reservations Management - Kitchen/Menu Management **Additional Functionality** - Barcode/Ticket Scanning - Access Controls/Permissions - Activity Dashboard - Accounting Integration - API - Order Tracking - AI Copilot - Customer History - Payment Processing - Third-Party Integrations - Dynamic Pricing - Transaction History - Customizable Reports - Multi-Location - For Bars/Clubs - Clock In/Out - Credit Card Processing - Customer Database - Time Clock - Inventory Control - Product Catalog - Generative AI - Offline Access - Loyalty Program - Sales Trend Analysis - Customizable Categories - Sales Reports - CRM - Restaurant POS - Data Import/Export - Inventory Tracking - Point of Sale (POS) - Customer Accounts - For iPad Devices - SSL Security - Real-Time Data - For Retail - Barcode Recognition - Reporting & Statistics - Real-Time Updates - Billing & Invoicing - Ordering Automation - Retail POS - Alerts/Notifications - For Restaurants - Order Entry - Mobile Access - Online Ordering **Additional Functionality** - Data Import/Export - Check Printing - Price Optimization - Online Store Builder - Customizable Fields - Categorization/Grouping - Reporting & Statistics - Inventory Optimization - Shopping Cart - Customizable Reports - Sales Reports - Credit Card Processing - AI Copilot - Multi-Location - Mobile App - Generative AI - Automatic Backup - Label Printing - Point of Sale (POS) - Multi-Currency - Self Service Portal - CRM - Restaurant POS - Access Controls/Permissions - Inventory Tracking - Customer Accounts - For iPad Devices - SSL Security - Clock In/Out - Transaction History - Sales Trend Analysis - Activity Dashboard - API - Real-Time Data - For Retail - Offline Access - Customer Database - Payment Processing - Barcode Recognition - Real-Time Updates - Customer History - Billing & Invoicing - Ordering Automation - Retail POS - Product Catalog - Inventory Replenishment - Returns Tracking - Data Synchronization - Touch Screen **Customer Management** - Customer Profiles **Platform Data** - Dashboard - Activity Dashboard **Agentic AI - Restaurant Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Accounting Integration - Third-Party Integrations **In-House Management** - Team Workflow **Inventory Management** - Track Inventory - Product Organization - Multilocation Inventory Tracking **Generative AI** - AI Text Summarization - AI Text-to-Speech - Generative AI **Generative AI** - AI Text Generation - Generative AI **Additional Functionality** - Inventory Tracking - Time Clock - Order Entry - Credit Card Processing - Performance Metrics - Mobile Access - Multi-Location - Real-Time Data - Customizable Branding - Sales Reports - Social Promotion - Real-Time Notifications - Loyalty Program - Access Controls/Permissions - Billing & Invoicing - API - Order Tracking - Reporting & Statistics - Sales Trend Analysis - Real-Time Updates - Online Ordering - Customizable Reports - Barcode/Ticket Scanning - Delivery Tracking - Customer History - Forecasting - Customer Database - AI Copilot - Alerts/Notifications - Electronic Payments **Integrations** - Accounting Integrations - Inventory Management Integrations - E-Commerce Integrations - Third-Party Integrations - Order Management - Stock Management **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - AI/Machine Learning - CRM Integration - Third-Party Integrations - Social Media Integration **Additional Functionality** - White Label - Hashtag Tracking - Review Sharing - Reporting/Analytics - Predictive Analytics - Customer Advocacy - Automated Responses - Multi-Channel Distribution - AI Copilot - Employee Advocacy - Widgets - Search/Filter - Scoring - API - Customizable Reports - Alerts/Notifications - Customizable Fields - Review Request - Engagement Tracking **Analytics** - Sales Tracking - Guest Counts - End of Day Reports - Customizable Reports - Sales Reports **Additional Functionality** - AI Copilot - Real-Time Data - Offline Access - Customer Database - Payment Processing - Activity Dashboard - Generative AI - Barcode Recognition - Credit Card Processing - Transaction History - Restaurant POS - Reporting & Statistics - Real-Time Updates - Customer History - Billing & Invoicing - CRM - Point of Sale (POS) - Ordering Automation - API - Retail POS - Sales Trend Analysis ## Top SpotOn Alternatives - [Toast](https://www.g2.com/products/toast/reviews) - 4.2/5.0 (353 reviews) - [Square Point of Sale](https://www.g2.com/products/square-point-of-sale/reviews) - 4.6/5.0 (1,184 reviews) - [Aloha Cloud](https://www.g2.com/products/aloha-cloud/reviews) - 3.9/5.0 (327 reviews)