Chowly Reviews & Product Details

Chowly has made it easy to manage all our online orders in one place. Before we had tablets from every delivery app cluttering the hoststand and someone had to re-enter every order into the POS. Now everything automatically prints right to the kitchen and just works so we don't have to think about it. Their customer support really stands out. Their team helped build our website and online ordering quickly, and they’ve been incredibly responsive any time we have a question. They’re quick to respond and genuinely invested in our success. The platform itself is simple to use. Having one centralized place that connects all our 3rd party delivery, our website, loyalty program, direct online orders, marketing, and SEO is saving us countless labor hours. Review collected by and hosted on G2.com.

There’s honestly very little to dislike. Like any tech company, some new features roll out with minor bugs, but their team is transparent and collaborates with us to fix them quickly. There could be some more customization option for restaurants offering catering through their website, but that functionality is likely coming soon. Many times when we bring up a pain point, there's a new feature to improve it a short time later. Review collected by and hosted on G2.com.

The integration process is straightforward, and the platform supports all of my integrations seamlessly. The support team is always available to assist with both technical issues and strategic growth needs. I appreciate having a single point of contact for all my brands, who is consistently receptive to feedback and proactive in suggesting new features that could help improve my bottom line. The central portal is user-friendly and makes it simple to access reports and insights about my customers and sales. Implementation was smooth, thanks to the outstanding team behind the service. Review collected by and hosted on G2.com.

There are a few additional features I would like to see Chowly introduce to truly make them the best. However, based on my experience, they seem responsive to feedback, so I expect many of these improvements will be implemented soon. For example, a dynamic recommendation engine for first-party sales is currently lacking. Also, Chowly requires full control over your website, which could pose challenges if you already have a highly customized or content-rich site. Review collected by and hosted on G2.com.

I appreciate Chowly's ability to handle all online ordering through a dedicated website they created for my restaurant, Fan Tan, which has made the process seamless. The integration with my POS system, introduced by our POS provider, has been smooth and eliminated the need for a dedicated employee to manually input orders from delivery platforms like DoorDash and Grubhub. This automation has saved me significant time and human resources, as the system aggregates online orders and prints them directly, ensuring accuracy and efficiency. Additionally, the integration with Google Ads has improved the profitability of my advertising campaigns; initially, the ROI was flat, and now it has improved significantly, reaching around twelve times the original. Chowly's customer service is notably responsive, with the ability to resolve issues swiftly either over the phone or through email, often getting back to me the same day. This level of support builds trust and enhances my overall experience with the platform. Review collected by and hosted on G2.com.

I am occasionally frustrated by Chowly's new product introductions, which sometimes do not work as expected. As one of their earlier customers, I experience some bugs that need to be worked out. Review collected by and hosted on G2.com.

Huge thanks to the Chowly support team! They professionally handled our website and SEO setup, guiding us through a few quick Zoom meetings to get everything launched. We immediately saw a definite jump in sales. I can now focus on the restaurant, confident that Chowly is bringing in more customers. Review collected by and hosted on G2.com.

Current no downsize to using Chowly. Will access after 6 months. Review collected by and hosted on G2.com.

integration with 3rd party delivery companies.

great team. Eliana Quiroz is very helpful and hard worker. She finds solutions to problems I present her. Review collected by and hosted on G2.com.

Price is a little too steep for a new store like ours. Review collected by and hosted on G2.com.