PhoneBurner Reviews & Product Details

PhoneBurner has been nothing short of transformational for my team and me. From day one, it’s increased not just the quantity, but the quality of leads I’m able to convert. The software is incredibly intuitive and easy to use—no steep learning curve, just straight-up productivity.

What really sets PhoneBurner apart is how much it empowers scalability. The ability to quickly add seats as my team grows has been a game-changer, allowing me to scale my business faster than I thought possible. The built-in CRM is everything I need—clean, efficient, and designed to actually help you close more deals, not just manage contacts.

My team has thrived immensely since we made the switch. Our efficiency is through the roof, and we’re hitting numbers we used to think were out of reach.

Bottom line: Don’t sleep on PhoneBurner. If you're serious about taking your sales or outreach to the next level, this is the tool you’ve been waiting for. I’m a fan for life. Review collected by and hosted on G2.com.

When I first started using PhoneBurner, I ran into a bit of a hiccup importing files with a large number of data points. It was frustrating at first—but what really impressed me was how prompt, professional, and on-point the support team was.

They responded quickly, walked me through the solution step by step, and made sure everything was running smoothly. You can tell they genuinely care about their users and want you to succeed.

Since then, it’s been smooth sailing. The software is powerful, easy to use, and has made a huge difference in how efficiently I operate. And knowing I have a top-tier support team behind me just gives me even more confidence in using the platform every day.

Highly recommend—not just for the features, but for the people behind them. Review collected by and hosted on G2.com.

I appreciate PhoneBurner’s responsive support team. They promptly assist us by hopping on calls and dedicating an individual support person to address our needs. The quick response to support emails, usually in under twenty minutes, is impressive. I find the platform extremely helpful in managing and organizing a large database for outbound calls. The capability to upload, manage, and process leads efficiently, along with the powerful search functionality, is invaluable. The saved search functions bring crucial data to the forefront, aiding call agents like me significantly. I value the power dialer feature that helps rotate numbers and manage their health against spam flags. Also, the ability to send emails based on call dispositions and access to email templates enhances efficiency. Using PhoneBurner has notably saved me time, which is crucial in sales. I have everything I need from PhoneBurner, and highly recommend it to others based on my positive experience. Review collected by and hosted on G2.com.

Not much to dislike Review collected by and hosted on G2.com.

I find the setup of PhoneBurner to be fairly straightforward, which made the initial experience smooth and easy. I really appreciate the power dialer feature, as it is exactly what I need for my tasks. The ability to reach more contacts is incredibly beneficial, aligning perfectly with my goal to generate more sales. Using PhoneBurner, I am consequently able to enhance my efficiency. Despite only needing the power dialer, I value the fact that if it performs well, it's sufficient for my requirements. Furthermore, I have a strong inclination to recommend PhoneBurner to others who have similar needs, as it effectively addresses those key requirements. Review collected by and hosted on G2.com.

I found the interface somewhat more complicated than it needed to be. Although it wasn't too bad, it was a little tricky to figure out how it worked. I believe that simplifying the user interface could improve the overall experience. Review collected by and hosted on G2.com.

They're always prompt to respond to our needs. Whether it's their support team or our success coach/contact they're always there for us. We also contributed to a Beta program which meant alot to have been included - they listen and implement the needs and concerns of their customers. We've been clients for nearly 3 years now and have never considered working with anybody else - in fact we've more than tripled the amount of seats we have active. I cannot say enough good things about them as a company and each individual person we've worked with. Review collected by and hosted on G2.com.

The only negative, and trust me, I had to give it serious thought, is not having a separate admin login without creating a whole new seat. Review collected by and hosted on G2.com.

PhoneBurner helps me stay focused on the task at hand. The layout and customer portal are phenomenal—clean, intuitive, and easy to use. It took me literally just minutes to get started. What impressed me most was how quickly the PhoneBurner team jumped in with support to help me hit the ground running.

I’m a Systems Engineer by trade, and after years in tech, I know what it takes to build great software. After using PhoneBurner daily, I can confidently say it isn’t just great—it’s a lifeline. When my wife was diagnosed with a brain tumor and underwent surgery, I had to pivot my career and begin working from home full-time. As medical bills piled up, I needed a tool that could help me stay focused, make calls efficiently, and rebuild my income—and PhoneBurner delivered.

The fact that it was so easy to integrate into my daily routine—and that it saves me hours of time—made it possible for me to restart my career in sales, find new clients, and increase my earnings, all while still caring for my wife.

Coincidentally, I’m also a YouTuber (30k subs—nothing crazy, but I dabble), so I truly appreciate the value of PhoneBurner’s YouTube tutorials. The team didn’t just build a powerful platform—they had the foresight to back it up with top-tier onboarding content. That reflects real thoughtfulness and intelligence. They didn’t just create a tool—they created a full support system for people like me.

PhoneBurner is worth twice what it charges. I love it, I use it daily, and I can’t recommend it enough. Review collected by and hosted on G2.com.

I wish there was an app that would help me harness phoneburners amazing tool on my phone. Review collected by and hosted on G2.com.

The dialing system and ways to organize your team to call directly to customer pools are efficient and I am especially impressed with how the dispositions function to separate your leads after the initial first call for follow up. Each Sales Representative can easily sort and organize their sales leads based on a number of different criteria including previous history, previous call attempt, phone number area code, etc. We can customize our account to specific other criteria such as product purchased, ad codes and others that are very useful. The program allows for setting appointments for follow ups so there is less to fall through tthe cracks for your sales team. Review collected by and hosted on G2.com.

A note to the Improvement and Development team: The email creation technology is a bit behind in it's ability to create a really great attached marketing email to send your sales leads. Review collected by and hosted on G2.com.

I shortlisted three providers, one of which was my current provider, and the other was Koncert. I used G2 and Capterra to help with my selection, and both platforms ranked Phone Burner (referred to as PB) and Koncert highly.

PB offers a month-to-month contract that allows you to try it out, and it has three service tiers. I opted for the $215 level and also purchased six telephone numbers.

So, why did I choose PB? One of the main features is the voicemail drop, which is a significant time saver. This feature enables PB to send emails directly, reducing the time spent going back and forth with my CRM. Although I found it initially intimidating to learn all these new tools, the onboarding experience has been the best I've encountered in over 20 years. Review collected by and hosted on G2.com.

There is no functionality, as with KONCERT and other power dialers to go into your CRM find one person you want to phone call and just call that person. You actually have to import them as part of a CSV file. That seems to me would be an easy add-on that would come in handy otherwise you have to use your cell phone and a lot of people don't wanna do that.The whole philosophy behind phone dialers is to get through a whole bunch of numbers with a 3 to 400% increase in productivity and they do it very well Review collected by and hosted on G2.com.

PhoneBurner is a game changer for us. We have been dealing with inconsistent call volume and (we're still in the early adoption stage of using) we've found it to be incredibly user-friendly and easy to implement into our everyday workflows. This is going to be a daily used tool for our business, and have felt supported since our first interaction with PhoneBurner. It was also really easy to integrate with our CRM (HubSpot). This is more than just a dialer as well, the features in the system are endless. Need your phone number monitored? They got that covered. Need training? Reach out to their onboarding team (we worked with Derek Chavez) and it was excellent. Review collected by and hosted on G2.com.

The only downside I have is that our calls are now TOO efficient! Review collected by and hosted on G2.com.

Best app for use in cold calling. Have tried a few others but they don't compare to Phone Burner I use it daily. Review collected by and hosted on G2.com.

Honestly, I have no complaints. The service is excellent, and I use it daily. Review collected by and hosted on G2.com.

So far, I have found the customer support to be outstanding. Review collected by and hosted on G2.com.

The only drawback for me, which is quite subjective, is that the dashboard appears somewhat outdated overall. Review collected by and hosted on G2.com.