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Nintex Promapp

Nintex Promapp

4.4
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With Nintex Promapp, teams can map, share, review and update their enterprise-wide processes. Drive company-wide collaboration, increase visibility and accountability, and improve your processes—all in one easy-to-use platform.

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Nintex Promapp review by Ali Aghfar R.
Ali Aghfar R.
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"Tool to form Integrated management system"

What do you like best?

Quite exciting, a very unique tool to map people and processes and further drill down into sub-processes. Feature of adding document and template make it a tool to provide complete integrated management system for any organization.

What do you dislike?

In short People, process and Technology gives the desired output for any organization. M not sure how to show flow of process among different technologies we are applying on of processes. In order to configure our software we should be able to show flow of data from one process to other.

Recommendations to others considering the product

It seems to be the most friendly tool to Map process of entire organization and further linking them.

What business problems are you solving with the product? What benefits have you realized?

We are phase of purchasing a PPM software and before to process we are mapping of Project & portfolio management processes in Promap. It shall really help while configuring the software.

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Nintex Promapp review by Tim P.
Tim P.
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Verified Current User
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"The best process mapping tool I've used"

What do you like best?

I'm a process nerd and I've never come across a better tool for building, communicating, and managing organizational processes across multiple departments. It's an awesome and easy to use tool, when the appropriate attention is given to planning and implementing a process center of excellence in your organization. Promapp is worth every minute of time invested in getting your organization's processes mapped and communicated so you're able to practice continuous improvement without "reinventing the wheel" every time a change is required.

What do you dislike?

There isn't anything I dislike. Promapp is very user friendly.

What business problems are you solving with the product? What benefits have you realized?

Our company is growing and continuous improvements can no longer fall on individuals to own multiple roles in the organization. Promapp is helping us better understand and document our business processes and grow our company.

What Business Process Management solution do you use?

Thanks for letting us know!
Nintex Promapp review by Robert B.
Robert B.
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Verified Current User
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"Promapp is a Superb Process Improvement / Workflow Mapping Tool"

What do you like best?

The system is extremely intuitive for users within our organization. Being easy to read, easy to write within, easy to navigate, and easy to leave feedback within made it a no-brainer choice when looking for a software tool that our workplace would engage well with. If you actually want your entire workforce involved with process improvement efforts (rather than just a handful of people trained in a more complex BPM tool), there's simply no better program out there than Promapp. It has just enough robust features to get the job done. Users can opt between a visual map or text outline served up to them for any given process and the system remembers preferences. Furthermore, if you often have sleight variations to existing processes, you can tweak users on the back-end so that they receive the variation most appropriate for them by default.

The workflows auto render based on the outline users create. Edits are easy to complete and there's version history on every single process or document that is placed within it. The new PVM tool lets you create minor variations of similar processes. If one segment of your company performs an extra step here or there that others don't, it's easy to capture that as well without having to re-create an entirely separate workflow. Promapp Customer Service also provides very quick and helpful responses for any issues you may have with the tool.

What do you dislike?

Some users miss the decision loops most often used in Visio or other BPM tools but Promapp's stance is that this adds unnecessary complexity. You can still capture details about exceptions to the main flow of your process, but this might be off-putting to users that want to create something complex (like a system diagram). Another small issue users have is the limited customization for process blocks on the map. For instance, if you have a crucial step in a process, it will look like all the other steps visually unless you add text indicators like "Important!", etc. We'd love to see the ability to color highlight certain steps red or bold if crucial, etc.

Recommendations to others considering the product

Explore the different ways your employees can share and interact with the material in your Promapp library. Promapp works well with SharePoint. Promapp is a cloud-based tool and stores your processes remotely. Consider having a backup of material in case there is ever an outage. I can say to Promapp's credit that this is quite rare and they've moved to AWS for cloud-reliability, but some managers within your organization may insist on a backup "rainy day" plan being in place to access crucial material.

What business problems are you solving with the product? What benefits have you realized?

Our organization has been growing fast, outpacing traditional process capturing efforts. It created problems wherein we had new employees being trained by word of mouth or side -by-sides because the existing attempts at writing down SOPs/MOPs/process manuals were so far behind and out of date.

Rather than having 3-4 employees solely dedicated to sitting with others and writing down their processes for analysis later, Promapp's structure allows for every process to have an Owner and an Expert. Essentially a "doer" of the process teamed with a person that can approve changes to the existing version. Anyone in the organization can chime in with an idea. The Owner and Expert review it and if both decide it's something worth using, they can edit, approve, and re-publish their own new version of the process. It places process improvement in the hands of the employees actually responsible for the work.

We've seen an uptick in employee engagement with process improvement after implementation. Some departments hold weekly meetings where they discuss feedback left on their processes throughout the week. Remote colleagues in other states familiar with just one of our company's products can gain insight on what's going on at our other locations and offer constructive feedback on how they'd improve a process for another product team. The best part about Promapp is that it actually gets people talking about (and capturing!) what they're doing.

Nintex Promapp review by Merryl  H.
Merryl H.
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Verified Current User
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content

"Be prepared for the day someone else does your job"

What do you like best?

Promapp allows every process to be as simple or as detailed as you need it to be.

What do you dislike?

There is nothing I dislike. The more I use it the better I will get at refining my processes.

What business problems are you solving with the product? What benefits have you realized?

My team is using Promapp to record how to do our jobs in preparation for the day we are not here to do it. We can link to documents for the really complex tasks or complete a simple process for the less complicated parts of our jobs.

I also use Promapp as a first port of call if I need to know how to do something else outside of my direct area of responsibility.

Nintex Promapp review by Kyle G.
Kyle G.
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"Great Business View of Processes, but Falls Short for Requirements Definition"

What do you like best?

Framework, processes and key process information are easy to build, and understand.

What do you dislike?

It's difficult to code a process step to be used across multiple processes. This is where the usefulness drop's away, as our processes are not so good as a baseline for technical requirement documents and some process improvement activities.

Recommendations to others considering the product

There are less pretty tools that are better at capturing the relationships between processes, process steps, projects and requirements. I believe Promapp would be excellent for smaller-to-medium sized organisations, but larger more complex organisations will struggle to realise the benefits of a process source of truth unless there is senior support across multiple areas, and a substantial commitment to maintain and audit centralised standards.

What business problems are you solving with the product? What benefits have you realized?

There are views to use as our overall process framework at the University, including definition of our policies. A lack of maintenance and control at times has led to unwieldy controlled fields. Some system limitations and perceptions has caused some problems with traction. However we have started to pull information out of documents on shared drives and peoples heads, and into this Promapp centralised cloud repository for process information.

Nintex Promapp review by Liz H.
Liz H.
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"Implementation and four years' experience - still love it!"

What do you like best?

Promapp is so simple. We have trained over 200 staff members to use it, with no issues. It's regularly improved, but in ways that keep the core functions clean and concise. It's flexible, accessible, easily integrated, and just plain useful.

What do you dislike?

I'm not crazy about reviews, but let's be honest, they are necessary.

Recommendations to others considering the product

If you're looking for easy, shareable, simple operational process capture, look no further. Promapp really does the job.

It's not as flexible as Visio for analytical process evaluation, but it is perfect for real business process capture. You can teach pretty much anyone to use it, and you can easily integrate it with your active directory. We hook into Promapp from our intranet, and from multiple proprietary software applications, where Promapp has become our default "help".

It's now become the first port of call whenever I get a business process question. And what's more, it's so easy to use that I've often come across a problem, not known the answer, and thought, hmm, is it in Promapp? And there it is. Often written BY ME. But it was so easy that I just forgot I'd done it :)

What business problems are you solving with the product? What benefits have you realized?

In a small unitary authority with nearly 300 staff doing a vast array of roles, process capture is vital to ongoing business productivity. It's also massively helpful during change projects - everyone gets the same story, the same way, every time.

Nintex Promapp review by Patsy A.
Patsy A.
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"Great support and encouragement for a great product"

What do you like best?

The ability to clearly document the processes required for me to do my job - so others can do them if I am not there. We can also see how these processes interact with others in the organisation.

What do you dislike?

We need cultural direction from the top (CEO/ CFO) in order to maximise the utility of ProMapp. Too may people see the cost (of maintaining processes) rather than the benefit of having everything up to date.

What business problems are you solving with the product? What benefits have you realized?

We are standardising processes that have been causing issues (inaccurate data), so that we can provide the CEO with consistent reports and results.

Nintex Promapp review by Daniel G.
Daniel G.
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content

"We have standardised, and the bottom line has improved"

What do you like best?

The fact that Promapp is a go-to for knowledge management - processes, documentation, continuous improvement and risk management. And its has been easy to engage the workforce because it is easy to use.

What do you dislike?

I find dislike a strong word to use for anything in Promapp. I guess the only improvement I can think of is that you cannot click straight into the Risk register from the Risk tab in your dashboard, you have to navigate back out to the register and then open the risk. Its a small inconvenience.

Recommendations to others considering the product

There are a few players in this space but based on my research and testing before we signed with Promapp, no one is making a simpler to use and more versatile product with features that are useful. In my experience companies need to go with a product that fulfils the basic needs and has smart extras over the large and cumbersome process management tools. Its about getting the basics right in a business, and Promapp is one of the tools we use to facilitate that.

What business problems are you solving with the product? What benefits have you realized?

We have standardised the way we do many processes, and easily trained those teams. The use of Promapp to maintain processes has meant when an issue or error occurs, we update the process and documentation, cross train the team and everyone involved signs off in acknowledgement. So accountability is a big part of our culture now.

The work flow of improvement actions or continuous improvement is now clear and easily tracked. This has improved our execution rate in a big way, to the point now where issues in the business have dropped dramatically and aren't reoccurring. So we have noticed that this overall improvement has reduced labour cost as we are not spending time fixing errors, and we have reduced material costs as we are not remaking products that had reoccurring errors.

Nintex Promapp review by User in Oil & Energy
User in Oil & Energy
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"I've been using Promapp for 2 months as a Process Expert. "

What do you like best?

I enjoy the simplicity and layered approach. It means people can follow the process at a high level. If they need to drill down for more information, they can.

What do you dislike?

Nothing stands out as being there not to like. There are a few minor issues. When the option to expand the process within a process, using the small arrow at the bottom right of sub-processes, it will occasionally render incorrectly and slightly change the process mapping.

Recommendations to others considering the product

Highly recommended for Process mapping.

What business problems are you solving with the product? What benefits have you realized?

We are mapping our core processes using Promapp. The benefits are being incrementally realised. The simplicity of linking process means that staff can seamlessly pass from one process to another. This also drives discuss between Process Stewards and Experts when interfaces need strengthening. The platform for ranking and feedback for processes is driving improvements. Process feedback and performance ranking is on display which drives improvements.

Nintex Promapp review by Colin M.
Colin M.
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Verified Current User
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content

"One of the best tools out there"

What do you like best?

The simplicity of creating a process and having it in a graphical format without having to re-engineer it is a great feature.

What do you dislike?

There isn't anything in the tool today that I can say I dislike.

Recommendations to others considering the product

Promapp is a great business to deal with and they have a product that works.

It is however very important to consider that the product is not going to do it all. if the business is not ready to embrace processes then no matter which tool you use you will struggle with the uptake.

having said that, if you can get your organisation in the right mindset, Promapp makes it easy for your users to get on board.

What business problems are you solving with the product? What benefits have you realized?

Having agreed processes available without having to look for and share documents is invaluable. being able to share processes, even with customers is a great confidence builder and increases the trust we establish with prospects

Nintex Promapp review by Norman N.
Norman N.
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Verified Current User
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content

"Excellent process management software."

What do you like best?

Very easy to use, and to manage processes. The fact that I can access processes online at anytime is a great feature.

What do you dislike?

Nothing yet! ProMapp is a one stop solution for our company processes.

Recommendations to others considering the product

This product is great to centralise all your processes and documents. There are different access levels, based on the needs of the user. It has an excellent reporting system, that can be printed in a nicely presented document, or it can be exported to excel for manipulation of the data etc.

I have been using ProMapp for 2 years now, and I'm very impressed with the ease of use. Another excellent feature is that you can set review dates, to ensure that your processes are always kept up to date. ProMapp allows us to be ISO9000 accredited.

As a Service Delivery Manager in the transport sector, I would highly recommend this software to anyone looking to improve their process management.

What business problems are you solving with the product? What benefits have you realized?

We wanted a system where staff could be more engaged in processes, and provide critical feedback for change. And to also have a centralised system that can be accessed from anywhere.

Benefits:

Centralised processes & documents, that can be accessed online.

Staff engagement in processes, through providing feedback and improvement suggestions.

Different access levels, based on user roles.

Ability to share processes with stakeholders, before approval and publishing.

Excellent reporting system, with the ability to export to Excel (.csv) or PDF.

A useful dashboard, keeping you up to date with process changes & improvements etc.

Nintex Promapp review by Doug R.
Doug R.
Validated Reviewer
Verified Current User
Review Source
content

"Once understood, a great tool"

What do you like best?

Easy to adapt to our situation, easy for users to interact with (sign off, refer, suggest), good linkages between processes and risks, captures all of our work and targets in one place, keep records / history of improvements, safety issues and responses to risks.

What do you dislike?

It takes a champion within the organisation to keep it going, it takes some work to get a good understanding and working knowledge of it, it can be a bit of work to keep the dashboard reasonably clear - it doesn't give up!

Recommendations to others considering the product

Ensure wide support - CE to anyone who will be a user. It is and effort and a cost to get the rewards, but well worth it.

What business problems are you solving with the product? What benefits have you realized?

identifying and recording quality improvements, having real time qms and process description in a changing environment. Benefits: coordinates effort across the whole distributed organisation ( seven sites), provides commonality for processes which are easier to monitor and change

Nintex Promapp review by Pippa M.
Pippa M.
Validated Reviewer
Verified Current User
Review Source
content

"I'm a reader/ consumer not a writer!"

What do you like best?

I like the procedure tab best so I can see the whole thing laid out and then click on the + links to access the more detailed content. The fact it simplifies sometimes complex processes works for me!

What do you dislike?

The actual map doesn't really work for me - i think it either does or it doesn't (left brain/ right brain).

Recommendations to others considering the product

Use the search tool when you first use it so that you can add your most recently viewed items to the drop down and then move the most useful to favourites.

What business problems are you solving with the product? What benefits have you realized?

I use it to point others that I train to risk and issue management and a colleague has written some ebspoke work on cost and schedule managament.

Nintex Promapp review by Rob V.
Rob V.
Validated Reviewer
Verified Current User
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content

"Easy to use, harder to implement - well worth it when up and running."

What do you like best?

How easy Promapp is to use and the support behind the software, they are open to any suggestions or improvements you may have.

What do you dislike?

The amount of chatter you get being a promaster and the fact that you can't customise the notifications you get. The fact you can't govern who has and hasn't seen documents such as policies, images, forms, videos, guides, info or training. The fact that risk and improvement modules cost more to have implemented.

Recommendations to others considering the product

Implementation and uptake is the biggest issue - you need to build a culture of improvement and everyone to get behind the culture to get the best results.

What business problems are you solving with the product? What benefits have you realized?

Consistency across all team members. We want everyone to be doing things the same way - this will also increase efficiency. We have seen a lot more willingness for all team members to have input across other areas of the business.

Nintex Promapp review by Internal Consultant
Internal Consultant
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"Very clear and user friendly tool!"

What do you like best?

I love how understandable Promapp is! Whenever I train new users on it, I hear a lot of positive opinions. My colleagues always point out that it's much better than all the tools they've used before because even when using for the first time, Promapp is easy to navigate through and hugely self-explanatory.

What do you dislike?

The reporting tool available to Promasters is sometimes causing issues, difficulties in generating, it sometimes requires 2 or 3 attempts.

Recommendations to others considering the product

Definitely take on the methodology that comes with Promapp. It works great in cooperation with the tool and shows awesome results when implemented, especially in the process understanding field.

What business problems are you solving with the product? What benefits have you realized?

A huge benefit for us is a much better understanding of our processes among the employees.

Especially the connections between output of one process and input to another shows our employees how important their work is and how many people use their results. That motivates our teams and enables their respectful cooperation.

Nintex Promapp review by Steve M.
Steve M.
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Verified Current User
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content

"Promapp gets process management into the hands of your business"

What do you like best?

The intuitive nature of Promapp means that you don't need to be a guru to be able to capture and maintain your processes. The key to success is having a process tool that is easy to use and Promapp delivers this.

What do you dislike?

Minor quibble but I'd like to be able to share the glossary externally as it is a great resource in an acronym heavy environment such as ours

What business problems are you solving with the product? What benefits have you realized?

Understanding how our business has evolved from silos to being a true interconnected enterprise. We used Adobe Captivate to capture videos of system use and matched these with processes to create a knowledge repository.

Nintex Promapp review by Glenys M.
Glenys M.
Validated Reviewer
Verified Current User
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content

"The Promapp Experience"

What do you like best?

The ease of use of Promapp, the online help and training modules, the tool functionality, Promapp offers so much to both the individual user as well as the business improvement process of the business. The scope of application for the promapp tool is limited only by the scope of your business improvement programma.

What do you dislike?

Very little about the tool has caused me problem and concerns when questions were raised with Promapp, support have answered promptly with the appropriate level comprehension detail.

Recommendations to others considering the product

Secure top level commitment to allocate sufficient staff time and resourcing to effectively progress process development.

What business problems are you solving with the product? What benefits have you realized?

The creation of a business wide process management system with the ability to identify where cross department process improvement can be achieved.

Nintex Promapp review by Graham Y.
Graham Y.
Validated Reviewer
Verified Current User
Review Source
content

"CFO"

What do you like best?

Cloud based tool available across the organisation at any location. Provides well thought through structured approach to process management and risk.

What do you dislike?

Some elements don't exactly fit our requirements around risk but we successfully work around those.

Recommendations to others considering the product

As with any product it helps to have a good understanding of what you are trying to achieve prior to selection. Take advantage of Promapp demos and workshop with your users prior to final selection.

What business problems are you solving with the product? What benefits have you realized?

End to end process management and control integrated with our enterprise risk management framework. We have used Promapp as the lead application to complete a business wide review and documentation of our core business processes. In addition Promapp now manages our risk register.

Nintex Promapp review by Administrator in Government Administration
Administrator in Government Administration
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"Great tool with which to effect change, and easy to use!"

What do you like best?

Since rolling out ProMapp to support changes to processes, and embedding new processes within projects, the uptake on change has increased - this tool makes it easier for the change-affected to comprehend the changes and to accept those changes. As a technical business analyst, it makes my job so much easier.

What do you dislike?

It's hard to dislike anything about ProMapp, although the latest changes have fixed a couple of the niggly things like having to specifically select 'quick save'.

What business problems are you solving with the product? What benefits have you realized?

It has helped the pace of change to increase - with a visual style, and a full descriptive layout, it's much easier to communicate how I envisage a new process being of benefit.

Nintex Promapp review by Rachel B.
Rachel B.
Validated Reviewer
Verified Current User
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content

"So Helpful!"

What do you like best?

As a new (remote) employee, Promapp has saved my life! I can easily find answers to my questions without having to bother anyone at Corporate.

What do you dislike?

I honestly can't think of anything that I dislike about Promapp.

What business problems are you solving with the product? What benefits have you realized?

Promapp has proven to be a real time saver. I don't have to bother or search for people to answer my questions. I can easily find what I need when I need it.

Nintex Promapp review by Carly H.
Carly H.
Validated Reviewer
Verified Current User
Review Source
content

"Easier to navigate Promapp than home television!"

What do you like best?

Two things I love best about Promapp;

- the process view & map view

- hyperlinks to related documents and policy

What do you dislike?

As stated I am a newbie to this product and, as such, hav

What business problems are you solving with the product? What benefits have you realized?

I'm new to the organisation and Promapp has been invaluable. Promapp has enabled me to find and learn processes, across the board, quickly and easily.

Nintex Promapp review by Yogin J.
Yogin J.
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Verified Current User
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content

"Promapp is a breeze"

What do you like best?

We can make a process as simple or as complex as required.

Breaking down the activities into tasks and notes really helps.

What do you dislike?

Anyone who creates a Promapp can go ahead and publish it themselves - this means that the review process can be skipped, which is not exactly a healthy process !

Recommendations to others considering the product

It's as simple as A-B-C - any process that can be mapped in Promapp is already doing the right things.

What business problems are you solving with the product? What benefits have you realized?

Making day-to-day tasks easier to understand for an outsider (new joinee, other team).

Helps in organizing your thought process around an actual business process.

Nintex Promapp review by Internal Consultant in Financial Services
Internal Consultant in Financial Services
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"Great tool to document and view procedures"

What do you like best?

Promapp is very user friendly and intuitive which as a result enables process doers themselves to document their processes and procedures. It's designed from a 'user experience' perspective where a user will write the procedure and the system will draw the map for you.

it's displayed in a very simple format which help users to view and follow a process easily

It's a cloud based software which means it can be accessed from anywhere as long as you have an internet connection.

What do you dislike?

The way the 'decision' functionality is used.

What business problems are you solving with the product? What benefits have you realized?

Promapp has been very useful with documenting Procedures/ Processes, highlight the E2E processes and how each sub process is linked in to the main process.

A one stop shop to access and view the company's processes/ procedures.

Nintex Promapp review by Zoe F.
Zoe F.
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"Maximising productivity and reducing wastage"

What do you like best?

Processes stored in Promapp are easy to find, and ownership is clearly listed. The platform is responsive and intuitive.

What do you dislike?

Marketing resources aren't sufficient. It would be useful to have additional support to more easily explain the benefits of Promapp to staff.

Recommendations to others considering the product

Not a fault of the product itself, but ensure you clearly explain the reasoning behind implementation to ensure uptake. If staff knew it would save them time and reduce administrative frustration, uptake would be vastly improve. There are many products on the market, and change fatigue may affect willingness to use Promapp.

What business problems are you solving with the product? What benefits have you realized?

Uncertainty around locating and applying processes has been an organisational issue in the past. Through Promapp, less time is wasted searching for processes which leads to greater productivity in other work areas.

Nintex Promapp review by Industry Analyst / Tech Writer
Industry Analyst / Tech Writer
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Verified Current User
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content

"Loving ProMapp's ease of use"

What do you like best?

More than anything, I love how easy it is to modify process maps in Promapp. A change to a process that might take an hour to create in Visio can literally be performed in seconds in using Promapp's drag and drop functionality.

I also love that all of Promapp is based on the principle of keeping things simple. Although this challenges the process writers to begin with, the result is a clean, uncluttered and easy to use.

We've just started using the Process Variant Module and are sure that this will enhance our ability to manage processes easily and provide our users with simple, easy-to-use process information.

What do you dislike?

There's not a lot to dislike in the process management component of the product. We have found serious limitations with the Improvements module, however, especially in relation to reporting on the progress and workload implications of the Improvements.

Recommendations to others considering the product

I'd give it a try - there' s a 30-day free trial period.

What business problems are you solving with the product? What benefits have you realized?

We are still trying to fully document all of our end-to-end processes - as well as continually improving the processes we have. The main benefits realised have been in terms of enabling the business to take ownership of the processes rather than seeing them as belonging to the Business Analysts.

We expect our processes to be better managed in terms of review and accuracy but this has yet to be tested. We also expect that the PVM will reduce the time we need to spend on maintaining minor but important variations of a single process rather than needing to update multiple versions of the same process.

Nintex Promapp review by Administrator in Computer Software
Administrator in Computer Software
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"Great for larger organizations that are very process centric - less so for small ones. "

What do you like best?

Great repository for process maps. It works very well for documenting and mapping processes.

What do you dislike?

In our specific situation the information just sits there and as we are a small company Promapp unfortunately didn't get looked at too often. We've moved most of our processes into the system which manages our actual work as actual workflows that drive behaviour and work across all teams rather than just having them documented and sitting somewhere.

Recommendations to others considering the product

If you rely heavily on manual processes and are a large organisation - Promapp is AMAZING!

If you are a small company and rely mostly on workflows to manage digital work I would recommend going with any of the many item trackers out there which will actually implement processes rather than just documenting them.

What business problems are you solving with the product? What benefits have you realized?

There was some benefit years ago when we started to use Promapp as it forced everyone to think about and verbalise the processes.

Nintex Promapp review by User
User
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"Never second guess what your supposed to be doing! :)"

What do you like best?

I like the fact that all the documents, contact people and FAQ's are all in one process. If you are unsure if you have done something correctly just have a look at Promapp.

What do you dislike?

At first it was hard to find the documents that I needed but once you understand how Promapp works, finding what you need is a breeze.

Recommendations to others considering the product

Give it a go! You won't regret it :)

What business problems are you solving with the product? What benefits have you realized?

It helps with pricing for customers. Every employee can give the exact same quote nationwide as we are all in the same system looking at the same documents.

Nintex Promapp review by Tanya K.
Tanya K.
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"Promaster using product on an adhoc basis for 6 months"

What do you like best?

I like the intuitive ability of the tool.

What do you dislike?

I dislike that it doesn't link with current platforms for user management.

What business problems are you solving with the product? What benefits have you realized?

We have only really started using it and have found that not being prepared or having an actual roadmap or project plan has hindered our development.

Nintex Promapp review by Sheri-Anne B.
Sheri-Anne B.
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"Breath of Fresh Air"

What do you like best?

Being able to reorder items by simply dragging and dropping halved my process mapping workload and enabled live updates to processes while sitting in the room with the interested parties.

What do you dislike?

That there is an additional cost for variations as I feel it was a core part of the product that was missing, not an added bonus.

What business problems are you solving with the product? What benefits have you realized?

Willingness to process map has increased in the organisation as people can see how easy it is to use and the potential benefits it can provide. A big one for us is training for new staff.

Nintex Promapp review by User in Government Administration
User in Government Administration
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"Fantastic aid in Change Management"

What do you like best?

Ability to view process at a high level via map view and also to have detailed information at the click of a tab. This makes it very easy to identify gaps between existing processes and a proposed change.

What do you dislike?

Not entirely comfortable with the new star rating of processes but it is an improvement from the emoticons.

Recommendations to others considering the product

Simple and easy to use, great as a training aid and provides us with the ability to realize resource savings.

What business problems are you solving with the product? What benefits have you realized?

Gap analysis for implementation of new IT systems, visual representation of the swimlanes has helped us to streamline our procurement authorisation workflows. Easy identification of financial costs and savings from process changes.

Nintex Promapp review by User
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"I wish it was better"

What do you like best?

There are many good things about this program, but its only geard toward processes I wish it was just one big program that you could use to cover all areas of the company. This way we wouldn't have to pay for a bunch of different programs.

What do you dislike?

I wish you were more friendly with HR department

Recommendations to others considering the product

I think its a great program but I wish It worked well with the HR side of things.

What business problems are you solving with the product? What benefits have you realized?

Manufacturing problems that would come up. Now we have processes that tell the operators how to run everything.

Nintex Promapp review by Ramana P.
Ramana P.
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"Promapp’s Quality Assurance Management System"

What do you like best?

The tool looks futuristic and intuitive.

What do you dislike?

Nothing in particular. May be, some of the text colour (which is light Blue now) could be changed to a darker tan like a Royal Blue. Not a big deal. Just some aesthetics.

Recommendations to others considering the product

I am really impressed and would strongly recommend other to give it a go.

What business problems are you solving with the product? What benefits have you realized?

Since going Agile, I have noticed that the existing Test Management tools in the market are not able to accommodate the new methodology and technologies and steered more towards a traditional Water Fall Model. I am hoping that in times to come, Promapp could be an alternative or answers to these drawbacks.

Nintex Promapp review by User in Automotive
User in Automotive
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"Clean process flow mapping"

What do you like best?

Ability to map processes cleanly and then display the processes as either detailed processes or as a high level process map.

What do you dislike?

Difficulty in having to screenshot images separately and then load into Promapp. Ideally this should be done within the interface.

Recommendations to others considering the product

Get a trial and give it a go. Need align your business to be ready to convert all to Promapp and getting it done needs to be an individual objective of every individual or it won't get done.

What business problems are you solving with the product? What benefits have you realized?

Promapp centralises all of our company processes into one location with set standards how to structure process across the whole company.

Nintex Promapp review by Administrator in Government Administration
Administrator in Government Administration
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"So many features to like"

What do you like best?

The ability for users to quickly and simply capture their own processes and be responsible for them.

What do you dislike?

The system sends notifications about process changes, even if those changes are only administrative ones. This means that sometimes the significant changes get obscured on users' dashboards.

Recommendations to others considering the product

The key to success for any process management system is to have leadership support and governance. The sponsor needs to fully understand how the system can be used and what management habits need to change to get the best results.

What business problems are you solving with the product? What benefits have you realized?

We needed a better system for involving people in the capture of their knowledge in order to benefit the organisation. Users invariably state how intuitive the application is and how easy to use and navigate.

There's a powerful search engine integrated and attaching all important templates, guides, policies and other important reference materials makes it a one-stop shop.

Managers can run reports to tell them the status of processes under their watch.

There have been a number of additional 'pleasant surprises' aalong the way, such as the recording of every process change, feedback and suggestions for improvement recorded, linkage to risk registers, ease of sharing process maps with non-users and handy on-baord help and videos, to name a few.

Nintex Promapp review by Philip R.
Philip R.
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"The easiest and most effective business process mapping tool there is."

What do you like best?

I love the ease of use and the well-organised layout. All documents, forms and links are kept in the process, and is easy to update and change when needed to.

Sharing a process with a colleague or client is a breeze.

What do you dislike?

I would say the biggest dislike is the price.

What business problems are you solving with the product? What benefits have you realized?

We have used it to map and plan the implementation of a new ERP system. We have also developed a set of Standard Operating Procedures we use in the business.

Nintex Promapp review by James B.
James B.
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"ProMapp Review"

What do you like best?

Very easy to use and makes good standard pictures with a common sense approach. Not burdened by BA rules

What do you dislike?

There isn't anything I have noticed so far in using it that I don't like

What business problems are you solving with the product? What benefits have you realized?

Developing maps to be used a requirements gathering exercise

Nintex Promapp review by Anton P.
Anton P.
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"Fantastic, simple no nonsense software"

What do you like best?

Simplistic user interface, common language across all departments. An approach where the subject matter experts write the content, administration is very straight forward.

What do you dislike?

Inability to provide multiple outcomes from a decision option, only Yes or no, vs maybe a 1, 2 or 3 approach.

What business problems are you solving with the product? What benefits have you realized?

Breaking down the silos of processes held in different teams. Allowing collaboration across different teams where a full end to end process can be detailed out.

Nintex Promapp review by User
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"An excellent tool for any organisation"

What do you like best?

The software is very user-friendly and assists with problem solving, training and best practices.

What do you dislike?

It is very difficult to be and stay 'Totally Awesome'.

Recommendations to others considering the product

Highly recommended. Promapp is an excellent tool for benefits realisation, and helps to improve efficiencies across the organisation.

What business problems are you solving with the product? What benefits have you realized?

We are currently comparing our processes and timeframes from our legacy system with our new accounting system that we implemented back in April. This is helping us realise efficiencies and areas for improvement.

Nintex Promapp review by Bryce S.
Bryce S.
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"great tool to document process and so easy to edit when reviewing or updating "

What do you like best?

if used across department or business makes for a consistent experience and also ability to follow any process more clearly than anyother method ive seen. Is a great training tool and also support continuous improvement. also a very clear segregation being processing swimlanes

What do you dislike?

risk module was more diffcult to maintain

What business problems are you solving with the product? What benefits have you realized?

this eliminated a llot of risk where one person knew the process and continutiy was at risk if they left. also provided the go to tool when starting any continuous improvement journey by having the current process mapped

Nintex Promapp review by User in Medical Devices
User in Medical Devices
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"A great visual tool to monitor opportunity for improvements."

What do you like best?

Keeps the hole team on track and focused to day to day opportunity's to improve and monitor Quality, Health & Safety and Continuous Improvement ideas.

What do you dislike?

A little bit hard to find closed opportunity's that have been completed but have risen again, therefore the need to revisit what we have completed with out making a fresh opportunity.

Recommendations to others considering the product

Trial it and find out for yourself how visual it is to see what needs to be attended to and by when.

What business problems are you solving with the product? What benefits have you realized?

Health & Safety Risks, Incidents/near misses along with Continuous Improvement Ideas and Quality Management.

Nintex Promapp review by Peter S.
Peter S.
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"Easy to learn"

What do you like best?

Simplicity of the software and speed to get started

What do you dislike?

Cloud processing, not sure when the system is not available

What business problems are you solving with the product? What benefits have you realized?

Induction of new employees and improved business process reviews

Nintex Promapp review by Jason C.
Jason C.
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"Good system"

What do you like best?

Pro map is an excellent system for mapping processes, it is relatively simple to learn and implement. Pro map has good training videos and personnel. I have recommended Pro map to other people in the past and will continue to do so.

What do you dislike?

I find that pro map software subscription and training is too expensive a more cost-effective solution would be far more attractive.

Recommendations to others considering the product

Although you may be able to map your processes and video pro map is something that offers so much more.

What business problems are you solving with the product? What benefits have you realized?

Having the ability to have all our processes met in one place have been a great benefit.

Nintex Promapp review by Susan M.
Susan M.
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"clear concise diagrams, with optional detail"

What do you like best?

Simplification of process, so customers can see how to at a glance

What do you dislike?

permission blocks, not sure why I couldn't do a draft

Recommendations to others considering the product

Active process control to ensure no duplication and good communication pathways.

What business problems are you solving with the product? What benefits have you realized?

Emergency Planning - the strategy, who does what, how we link resources, legal interfaces.

Nintex Promapp review by Administrator in Financial Services
Administrator in Financial Services
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"User friendly "

What do you like best?

User friendly, very easy to get started.

What do you dislike?

Overall the software is good. The annual review function can be improved - the annual review due date can be more flexible, such as allowing review to be conducted earlier than the predetermined due date. At the moment it seems that user cannot click on the "reviewed" button prior to the due date, or actually can just I don't know how?

What business problems are you solving with the product? What benefits have you realized?

Compile process maps for key business procedures, from beginning to the end.

Nintex Promapp review by Matt T.
Matt T.
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"Promapp in Silver Fern Farms"

What do you like best?

The focus on the procedure - not the map

What do you dislike?

Sometime challenged with process conditions and the best way to represent those in Promapp

Recommendations to others considering the product

Promapp is a fantastic tool for delivering a consistent experience for process consumption and ensures through its governance framework that process are managed, kept up to date and audited. Users love it - it's clean and clear to follow. There are definitely skills needed to write a good process and that comes with great training and ongoing support.

What business problems are you solving with the product? What benefits have you realized?

Need for consistency in business process - the one stop shop

Nintex Promapp review by Sarah A.
Sarah A.
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"Promapp in Early Childhood Education"

What do you like best?

I think Promapp is an amazing asset to my Centre. It allows me to look up policy, procedure and extra information about all aspects of my work.

What do you dislike?

It can be slightly tricky to search for information if you don't know the exact wording for things (which I unfortunately don't yet as I am only new to the position)

What business problems are you solving with the product? What benefits have you realized?

It is a great way of filing forms, without having to print things off, looking after our environment.

Nintex Promapp review by Maka P.
Maka P.
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"Promapp"

What do you like best?

The ability to map processes inter-department and cross functional.

What do you dislike?

When other department takes their time to map a linked process

Recommendations to others considering the product

You won't know until you try it out...we have achieved ISO accreditation from implementation and staff enjoys using Promapp

What business problems are you solving with the product? What benefits have you realized?

To achieve operational excellence. In the process our company have achieved ISO accreditation for Quality and Safety.

Nintex Promapp review by User in Computer Software
User in Computer Software
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"User Friendly Process Documentation "

What do you like best?

Easy to share links to the processes and embed supporting videos and documents.

What do you dislike?

The system has been a little buggy. It's promising that I've run into less problems than when we first started about a year ago. It could be a little difficult for the casual user to get the hang of it if all they do is view processes.

What business problems are you solving with the product? What benefits have you realized?

Central location for process documentation. Easier to have one place to go to for creating, updating, and viewing documentation.

Nintex Promapp review by User in Higher Education
User in Higher Education
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"Promapp helped me solve a complex business problem"

What do you like best?

The software is very intuitive and easy to use.

What do you dislike?

I had no major problems with this system.

Recommendations to others considering the product

This is a very useful and easy to program. It's a great way to communicate change amongst your impacted stakeholders. From what I understand, it is much easier to use than other products on the market.

What business problems are you solving with the product? What benefits have you realized?

Helps you design and articulate solutions to complex business issues. It's also a great way to effectively communicate change across your organisation.

Nintex Promapp review by Jackie R.
Jackie R.
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"Easiest Process Software I have used"

What do you like best?

Promapp is so easy to learn and to use.

What do you dislike?

Feedback Response management is a bit tricky. It is sometimes difficult to see what items are outstanding/unresolved.

Recommendations to others considering the product

I have been documenting processes for over 20 years. Promapp is by far the easiest method I have used to get the job done. Keeping processes up to date is also easy with regular reviews and Feedback from Users.

What business problems are you solving with the product? What benefits have you realized?

There were no up to date processes before Promapp. We now have the whole business documented. This has helped with Training and standardising processes.

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