G2

MD

Matthew D.

System Administrator

Small-Business (50 or fewer emp.)

10/29/2019

"Document Management and Automation"

4.5/5

What do you like best about Laserfiche?

The value of this tool is not as a file cabinet replacement; It is that the paper processes can be redesigned to add value in ways that weren't possible with paper. Review collected by and hosted on G2.com.

What do you dislike about Laserfiche?

It isn't a complaint as much as a reality. The cost of the software and the true value means you have to be willing to transform your organization. Old processes that have been around for decades likely will change when they aren't done on paper. Review collected by and hosted on G2.com.

Recommendations to others considering Laserfiche:

During the sales process gather the top processes and the problems they solve. Then during implementation make your on-boarding plans lead to those goals - not the process.

Processes that are digital don't sit on someone's desk. They live in the system and the workflow can be managed toward an ideal state where anyone can see any task and where it is in the process. Review collected by and hosted on G2.com.

What problems is Laserfiche solving and how is that benefiting you?

Removing the need to be in the same physical place; teleworking for sales staff is now a possibility.

Automation of processes that involve other organizations, government agencies, and courts. Review collected by and hosted on G2.com.