G2

SI

Shira I.

SOC Analyst

Mid-Market (51-1000 emp.)

4/7/2026

"Bizagi Streamlines Alerts and Escalations with Clear Process Modeling"

4.5/5

What do you like best about Bizagi?

Bizagi has helped us standardize how we manage alerts and escalations. Its automation features reduce for manual follow ups and the process modeling is straightforward and easy to understand. We’ve also used integrations with tools like ServiceNow and database connectors, which helps keep everything aligned and in sync across systems. This setup makes it easier for us to spot opportunties to improve our processes early on, even before we implement the automation. Review collected by and hosted on G2.com.

What do you dislike about Bizagi?

When I’m working with large process models, I notice petformance slowdowns but I have handled it and the reporting features limited; they could be more flexiblw and easier to customize for different requirements and use cases. Review collected by and hosted on G2.com.

What problems is Bizagi solving and how is that benefiting you?

It helps reduce repetitive coordination work while keeping the process consistent. That makes things more agilw and traceable and better aligned with business rules ultimately reinforcing governance and productivity. This is important in. SOC, where even minor mistakes can fastest escalate into larger issues. Review collected by and hosted on G2.com.