Navan (Formerly TripActions) Reviews & Product Details

I like that Navan’s app is easy to use, gives good notifications, and makes it easy to find the travel I want, book on the go, and check my trip. The travel policy and payment process are streamlined, and automated approvals make things easy for us. We pay centrally with one corporate card, so employees don’t have to pay for travel up front or expense it later. The initial setup was easy, most employees needed almost no training, and I heard the back-end integration was easy too. Review collected by and hosted on G2.com.

Sometimes Navan can be a little slow, though it may be loading quite a lot of options. I had one or two booking issues, but they were very rare. One involved a booking canceled at midnight and an issue with the airline carrier being a little late. I’d like the app to be a bit faster, especially when finding options, and to filter results up front when I search. Review collected by and hosted on G2.com.

I’ve mainly used Navan whenever I’ve needed to manage work-related travel, and I like that everything is available in one place. Instead of booking flights and hotels separately and then keeping track of confirmations across different emails or apps, I can manage the entire trip through a single application.

The interface is easy to use, and it’s straightforward to view trip details, booking status, and travel updates without digging around. I also appreciate that expense-related information is connected to each trip, which means there’s less manual work later when I’m submitting expenses or double-checking what was spent.

For someone who travels occasionally for work, it makes the whole process feel more organized and saves me time. Review collected by and hosted on G2.com.

I haven’t had any major issues with it so far. The only thing I’ve noticed is that some travel options I can find on other booking sites don’t always show up in the company travel portal due to corporate travel policies. That’s understandable, but it can sometimes limit the number of choices available.

Aside from that, the booking experience has been smooth overall, and I haven’t really run into any significant problems. Review collected by and hosted on G2.com.

I like that I can see everyone's itineraries in one place Review collected by and hosted on G2.com.

Costs of flights and hotels are often higher than booking directly, and there are times that not all flights or hotels are available through Navan. They also offer hotels through other discount sites (Expedia, Hotels.com, etc) which are frequently non refundable. We are charged a $30 fee for every trip, but the admins end up doing all of the research and work. It is hard to get assistance from Navan support staff, and when we do, it is frequently rescheduled, or we are told that it must be something we are doing wrong but not offering any help or guidance Review collected by and hosted on G2.com.

Seamless and easy to use. Minimal training needed for onboarding team members and support is great! Our Account Executive Ryan ensures our teams and I as the company Admin are well supported and informed. Review collected by and hosted on G2.com.

There are some moments of clunkiness. For example: You can see where to download an invoice on a trip, however, you can't actually download an invoice for rental car etc... Review collected by and hosted on G2.com.

Navan has been a huge improvement over our previous manual expense review and accounting processes, with policy-driven automation significantly reducing administrative effort. It's intuitive for employees and provides one convenient platform for booking travel and submitting out of pocket expenses. Also provides excellent reporting and analysis which we now use over manipulating data within our ERP Review collected by and hosted on G2.com.

The Navan to ERP integration has been challenging, requiring extensive custom scripts and workarounds to get accounting syncs and reconciliations working correctly. Additionally, Navan's VAT recovery partnerships aren't a fully end to end solution, leaving us to troubleshoot and develop our own processes. Review collected by and hosted on G2.com.

Clean, easy-to-use interface with simple drag-and-drop receipt attachments. Admin tasks are extremely straightforward too, including policy administration, transaction reviews, and requests for additional information, all supported by AI tech. Review collected by and hosted on G2.com.

There have been changes to things like statement presentation, along with some reporting and platform updates, and these aren’t being communicated well to Admins. Review collected by and hosted on G2.com.

Booking travel through Navan is genuinely fast. I can search for flights and hotels, compare options, and book a complete trip in under ten minutes.

The interface shows me what is in policy and what is not right on the search results page, so I am not guessing whether something will get flagged or need approval. That alone saves a back-and-forth cycle that used to happen on almost every trip. Review collected by and hosted on G2.com.

Hotel selection in smaller cities can be limited. For major markets it is fine, but when I am traveling to a secondary city for a customer visit the inventory sometimes feels thin compared to what I can find on a consumer booking site. I end up requesting out-of-policy bookings more often than I should need to.

The approval workflow can feel slow depending on how your company has it configured. That is probably more of an internal admin issue than a Navan issue, but from the traveler side, submitting a trip and waiting for approval when I need to lock in a fare creates anxiety about prices changing in the meantime.

The receipt matching for non-Navan-card expenses is clunky. Uploading a photo of a receipt works, but the OCR does not always pull the right amount or vendor name, so I end up correcting fields manually. The auto-categorization for Navan card transactions is great, which makes the gap more noticeable when I have to expense something paid another way. Review collected by and hosted on G2.com.

Overall, I think Navan is a good platform. My experience with it has been positive, and I'd like to see it become even quicker to access and more connected to the tools I use. Review collected by and hosted on G2.com.

The biggest area for improvement is quick, easy access. I want to open Navan and get going without having to log in again. I'd also love a connection back to tools like Dots, Grokbot, or a personal assistant, so I can connect quickly and use Navan through the tools I'm already working in. That would be a game changer for me. Review collected by and hosted on G2.com.

I use Navan for business and personal travel, and I really like the HelpCenter. It's very useful since I solved all my problems and got all my questions answered in the chat. It's very nice that I can also book personal travels, and the Navan Rewards program really encourages this. As an admin, it makes it easy to find the invoices and costs to be paid, and it helps me find accommodations near my points of interest. Review collected by and hosted on G2.com.

I'd love to see more articles and tutorials for the Expense part Review collected by and hosted on G2.com.

How quickly and efficiently the representatives are able to assist with travel arrangements. Any and all questions are answered within the same day. During our company integration, there was an issue with some workers emails not allowing them to login, but Teddy and our IT department were in constant communication to figure it out. Having searched for personal bookings, I also enjoy the multitude of options available and the speed in which results populate. I am excited to book and promote this user friendly experience to others in my company. Review collected by and hosted on G2.com.

So far, I have not had a negative experience. Review collected by and hosted on G2.com.