I use Navan through work for all of my work travel needs and it is SO easy to use. I go on at least 5 trips a year with work and so I use it often. It includes many features, my favorite being that it keeps track of all of my memberships and then gives me the best deal for those while booking for work. I book flights, hotels, and car rentals and the prices are fair for my organization and super easy to shift. Customer support is always available and sometimes I use it for personal trips because they give me great deals. I also use it to keep up with my work credit card spending, which is also easy to use. Review collected by and hosted on G2.com.

Sometimes when it is keeping track of my spending, it automatically puts the purchase into a category that is wrong, so then I have to go back and tweak it to fix it. Review collected by and hosted on G2.com.

Security and Spend Retention

Navan’s main strength lies in its ability to not only streamline travel arrangements but also keep all bookings within the company’s system. The platform provides comprehensive, real-time visibility into traveler locations, which is essential for fulfilling our Duty of Care responsibilities. In situations such as flight cancellations or emergencies, Navan’s 24/7 support team can respond right away, and I always have up-to-date information on the whereabouts of my employees. Review collected by and hosted on G2.com.

The platform operates with a blend of 24/7 human support and incentive-driven algorithms. I rely on it to maintain oversight and ensure traveler satisfaction. Its intuitive interface encourages employees to make bookings directly. If an employee finds a lower price elsewhere, Navan provides a reward for booking through the platform, which helps me retain control over spending. Should any issues arise, support is immediately accessible, eliminating the need to deal with external call centers. Review collected by and hosted on G2.com.

Navan offers significant value to the finance team through its unified dashboard and real-time reporting features. With this platform, I am able to track travel expenditures precisely, view spending by category, and monitor which departments are nearing their budget limits—all within one continuously updated interface. Review collected by and hosted on G2.com.

The system works by capturing data directly at the source and then automatically categorizing it. I rely on it for budget analysis and forecasting expenses. Each month, I export the consolidated data to our ERP through the API for closing purposes. Additionally, I make use of its built-in analytics to spot potential savings, like negotiating improved rates with hotels in the cities we visit most often. Review collected by and hosted on G2.com.

As a corporate travel manager, what I appreciate most about Navan is its centralized and highly intuitive booking experience. The platform functions much like a consumer app—reminiscent of Expedia, but with the added benefit of internal company policies—so employees can easily book flights, hotels, and rental cars on their own. The most valuable aspect is that it automatically enforces the company's travel policies and budget during the booking process. This feature removes the need for prior approvals in most situations, resulting in a faster and more budget-conscious experience for employees. Review collected by and hosted on G2.com.

One aspect that I think could use improvement is the initial complexity involved in configuring advanced policies. While setting up basic policies is straightforward, companies with highly detailed and specific requirements—such as varying budgets by department, destination, or seniority—may find the setup and testing process time-consuming and demanding a thorough understanding of the tool. Additionally, even though the platform offers global coverage, I have noticed that in some less common markets, the selection and pricing of certain local hotel options can occasionally be better through traditional travel agencies. Review collected by and hosted on G2.com.

I really appreciate Navan (Formerly TripActions) for making business travel bookings incredibly convenient by allowing me to book flights, hotels, and rental cars all in one place. It simplifies the process significantly, saving me time and effort. The ability to find all the available flights for my destination in a single, consolidated view is particularly valuable, ensuring that I have all the options at my fingertips without having to search multiple sources. I also find the integration of the approval process for travel-related transactions to be a standout feature, as it makes obtaining necessary approvals from my managers more efficient and straightforward. Additionally, this platform helps me create complete, detailed itineraries easily, enhancing my travel planning experience and streamlining my workflow. Review collected by and hosted on G2.com.

Sometimes, when I create or save specific items like hotel bookings or flights that I want to save, they don't properly save to the actual trip I've created. Instead, they merely get bookmarked, requiring me to look them up again later, which is pretty inconvenient. Review collected by and hosted on G2.com.

Navan makes managing travel and expenses extremely easy. The platform combines booking, approval, and expense reporting in one intuitive interface. I really like how seamlessly corporate policies are applied during bookings—employees always know which options are within budget. Expense submissions are almost automatic since receipts sync directly from the app, saving our finance team hours each week. The mobile app is also great for booking last-minute trips and uploading receipts on the go. Overall, it’s user-friendly, modern, and saves both time and money. Review collected by and hosted on G2.com.

Occasionally, certain flight options or hotel brands don’t appear in search results, requiring manual booking. Customer support can also be slower to respond during high-volume travel periods. While the reporting dashboard is good, it could use a bit more customization for complex expense categories. These are relatively minor issues compared to the overall value Navan provides. Review collected by and hosted on G2.com.

I find NAVAN to be a very user-friendly app, particularly when it comes to organizing both trips and expenses. The feature that allows you to automatically complete expense details from a scanned photo using AI is impressive, and I also appreciate that trips are automatically added if the dates correspond. Review collected by and hosted on G2.com.

Because the platform relies on AI, the main issue I've noticed is that expense categorization can occasionally be inaccurate. When it comes to travel, it would be helpful if the system specified exactly what information a passenger should provide to the airline in case of any problems—such as the buyer's email or booking ID. Having these details clearly outlined would make it much easier to resolve issues with the airline or during the flight check-in process. Review collected by and hosted on G2.com.

Navan makes travel booking and management of expenses simple and very efficient. The interface is easy to use and the experience is smooth. Company approved pricing policies are visible so you can maintain compliance easily as a user.

The fact that you can manage expenses by simply downloading or taking a photo of your receipts makes the overall experience even easier.

I also love the reward system, you can use it for both personal and professional trips. I recommend this app! Review collected by and hosted on G2.com.

I haven't encountered any problems yet, the experience is easy and smooth. Review collected by and hosted on G2.com.

I find Navan incredibly user-friendly for both business and personal travel needs. It significantly simplifies business travel by making it less mundane and more manageable. I especially appreciate the receipt capturing functionality, which allows me to efficiently track and submit expenses while on the go without the hassle of filling out traditional expense reports. This automation enables me to submit expenses as I incur them by simply taking a picture of the receipts, which are then automatically submitted for reimbursement. Additionally, I like Navan's effectiveness as a travel booking tool, which enhances the overall experience. Navan’s intuitive nature is something I value highly, especially having worked with other travel booking and expense reporting software that wasn't as user-friendly. It's a tremendous asset to not worry about holding onto physical receipts during travels. These features save me considerable time and streamline my travel and expense management process. I also like that I can book personal travel just as easily as business travel. Review collected by and hosted on G2.com.

At this time, there is nothing I don't like about Navan. Review collected by and hosted on G2.com.

My favorite part of Navan is how it helps me organize all of my various trips into on place, including flights, hotels, rental cars, etc., so that I can see my entire travel itinerary for the coming weeks and months and then dig into each trip to get more details. I also love that I can add a hotel stay, for example, into the trip even if I didn't book it with Navan. Booking travel is really easy with Navan too, and I love how it automatically applies all of my rewards accounts when I book flights and hotels. But, maybe my most favorite thing is the iPhone app, which lets me quickly and easily submit expenses on the fly as soon as I incur them so that I don't have a big expense report project to do when I get home. Review collected by and hosted on G2.com.

I've noticed that Navan doesn't always give me the absolute lowest price when I got straight to some properties, airlines, or travel apps. Most of the time it does, but I feel the need to check to be sure, especially when I'm booking personal travel. Review collected by and hosted on G2.com.