Navan (Formerly TripActions) Reviews & Product Details

The UX and overall ease of use are great, both on the user side and the admin side. Review collected by and hosted on G2.com.

Some of the reporting feels a bit complex, and it can be hard to dial in exactly what you want. Also, it’s not very easy to export the reports into Excel. Review collected by and hosted on G2.com.

It’s very helpful that all of my bookings are done in one central location and that I can see all of my teams travel. This helps us be efficient, and Dave money Review collected by and hosted on G2.com.

Sometimes the NAVAN prices are slightly higher than direct. I also wish that instead of NAVAn credit, we would get boosted benefits or more points with the merchants Review collected by and hosted on G2.com.

Navan’s travel management is still one of the better software platforms on the market. While it isn’t perfect, it’s clear there’s ongoing investment going into the platform to keep improving it. Overall, the travel management features should meet about 95% of typical business needs for the people who use it. Review collected by and hosted on G2.com.

Navan’s expense management still needs some work. At times, it’s difficult to get recommended changes—especially ones that feel like clear wins for Navan—heard and prioritized by the software development team. Review collected by and hosted on G2.com.

Very nice UI on both the web and the app. It offers a wide set of out-of-the-box features that bring travel and expenses together under a reasonable pricing model. The travel catalog is fantastic and covers our travel needs well. Review collected by and hosted on G2.com.

In our second year, the pricing model changed to a fee-based structure, whereas in our first year it was license-based. The support team also seems to be missing a ticketing tool, which makes proper issue tracking difficult. Review collected by and hosted on G2.com.

What I like best about Navan is that it puts flights, hotels, and expenses in one platform, which makes business travel much simpler. If we have guests that we will invite to book their travels, we can also set limits as to how much they can spend on airfare and hotels - which is very helpful in business. Review collected by and hosted on G2.com.

Sometimes the customer service is not helpful. But this is on a case-by-case basis. I've contacted Navan support multiple times, and most of the time, they help me with my problems. Review collected by and hosted on G2.com.

It’s easy to use and efficient. I really like all the features, and everything feels straightforward to navigate. Review collected by and hosted on G2.com.

I haven’t had any issues with it since we started using it. The one thing I don’t like is how long it takes for the money to show up in my account after I submit an expense. Review collected by and hosted on G2.com.

What I like best about Navan is that it combines travel booking, corporate card expenses, reimbursements, and approvals in one platform. The interface is straightforward for employees, managers, and administrators, making it easy to upload receipts, add business purposes, review transactions, and monitor approval or reimbursement status.

From an administrative perspective, the dashboards provide clear visibility into pending items, which helps our team follow up on missing documentation and complete month-end reviews more efficiently. I also find the AI assistance especially useful. When we request additional information from an employee, Navan can identify what may be missing and provide helpful insights, making the review process faster and more consistent.

Overall, Navan improves policy compliance, reduces manual tracking, and saves time for employees, managers, and the finance team. Given the breadth of its features, reliable performance, reporting capabilities, integrations, and support resources, we feel that we are getting strong value for our investment. Review collected by and hosted on G2.com.

One area that could be improved is the accuracy and level of detail in expense-status reporting. When we filter or generate reports for transactions that are pending manager approval, the results sometimes also include transactions that have already moved to the Admin or Accounting review stage. This makes it difficult to identify which items are truly awaiting manager action and may lead to unnecessary follow-ups.

It would also be very helpful if the report showed exactly where each transaction is pending, including the name of the specific employee, manager, or administrator responsible for the next action, rather than displaying only a general status such as “Pending Approval.” Clear, mutually exclusive workflow statuses and more detailed filters by approver, department, transaction age, and review stage would make the reporting much more reliable and efficient. Review collected by and hosted on G2.com.

We love using Navan to book travel as a group. It’s easy to see who has and hasn’t booked yet, and to build a shared group itinerary. Review collected by and hosted on G2.com.

I wish there were an option to use admin mode in the app. Also, it would be helpful if all admins could see the same travel information that other admins have set up. Review collected by and hosted on G2.com.

I like how Navan combines travel booking, reporting, and policy compliance in one seamless, user-friendly interface. It cuts down on administrative friction and saves my team hours of manual tracking. I also use it alongside our accounting software to automatically reconcile receipts and streamline financial reporting. The initial setup was smooth and straightforward. Review collected by and hosted on G2.com.

I’d like more flexible invoice consolidation features and smoother handling of multi-destination trips or complex international group bookings. Review collected by and hosted on G2.com.

The interface is very easy to navigate, which makes it simple to book what I need without any hassle. Review collected by and hosted on G2.com.

Customer support could definitely use some improvement, as it hasn’t been as helpful or responsive as I expected. Review collected by and hosted on G2.com.