Navan (Formerly TripActions) Reviews & Product Details

I like that everything is under one roof, so I don’t have to pay for every transaction separately and can pay once or twice a month. I get a nice overview, and the support is very helpful when something doesn’t go my way. Navan is easy to use and intuitive, with the options I need in one place instead of having to go to another page to add a hotel. The pages look consistent and aren’t cluttered with ads or extra offers, and the booking process takes me through the steps in one workflow. I also find the pop-up helpful when someone tries to book outside the company’s policies. Setup was straightforward, and Navan helped us at every step without any roadblocks. It works very well for our bookings, gives me a great overview, and I use it for my private travel too. Review collected by and hosted on G2.com.

Sometimes the API or something doesn’t connect, and when I book flights, maybe every sixth flight, I can’t book seats. Booking trains, especially UK trains, can also be a little difficult, and I’m not always sure which option is which, though the different train systems in each country are partly to blame. The admin page has a lot of subpages, and sometimes I have trouble finding what I’m looking for and have to go through every option. Review collected by and hosted on G2.com.

What’s most helpful for us as a company is having all our travel costs in one place. We can easily approve or reject bookings, and since we do a lot of business travel, it really helps us manage everything without needing an additional person on the team to review it all.

Another thing that is super helpful is the fact that we can set a budget for each team and it really helps us to see weekly/monthly how we are doing against budget. Review collected by and hosted on G2.com.

The hotel prices are more expensive than other platforms. Review collected by and hosted on G2.com.

I like having everything in one place instead of spread across different flight platforms, with receipts gathered in one area for our accounts team. I also like being able to require users to use one payment card, the reports for our accounts team, and the option to add and require custom information when someone books. It helps bring our spread-out booking process together, and setup was easy. Review collected by and hosted on G2.com.

The amount shown at checkout doesn’t always match the actual amount billed, so I don’t know what I’m actually paying until checkout is complete and the payment has been processed. I also feel like the flight search could be improved - skyscanner or kiwi is better. Review collected by and hosted on G2.com.

I use Navan to book all my travel and my team’s travel. I find it super intuitive, easy to use, and clear. I like the look and feel, and I find the design simpler than other tools. I can get a clearer overview of my team’s travel spend and make group bookings, especially when we’re traveling far. I can access support easily when I need it. I especially like switching between personal and business travel without logging out and back in; it’s the only travel platform that lets me do that. Setup was simple, and Navan made it easier to deal with travel invoices than booking directly through individual airlines. Review collected by and hosted on G2.com.

I find the payment process takes longer than it should, though I’m not sure whether using a VPN is part of it. Sometimes it also takes a little while to find options. It’s not instant, and I’m sometimes in a hurry when I’m booking, but it’s nothing major. Review collected by and hosted on G2.com.

Navan now reflects cash back on a daily basis on the monthly statement. Review collected by and hosted on G2.com.

I have stopped itemizing receipts in Navan since it is a cumbersome process and not exportable until the monthly statement is generated. Review collected by and hosted on G2.com.

I like that I can arrange everything for travel on one platform: view flights and hotels, check availability, and see where hotels are located. I don't have to compare or open different sites, and I can keep everything in one clear screen and extract statistics. Navan offers competitive prices, is reliable, and can help me if there are problems. This way, the entire travel process runs as smoothly as possible. Review collected by and hosted on G2.com.

I think the onboarding of employees could be simpler. It's not always easy to add employees and set specific limits for them. The initial setup was relatively simple, but I did need some help from the support or sales team. Review collected by and hosted on G2.com.

I really like how Navan keeps the booking process clear and easy to understand. It lets me browse and filter to find exactly what I need, like near location, free breakfast, and free parking. Plus, I can easily compare costs with competitive hotels and read reviews right on the platform. Another feature I love is the customer support chat; anytime I have questions or concerns, there's always an agent ready to help, which makes Navan stand out from the rest. My absolute favorite part is accumulating Navan Rewards when booking for others or myself, which keeps me coming back to book time and time again. Review collected by and hosted on G2.com.

I think the largest issue I have had with Navan is with getting the Credit Card Authorization form to be recognized and processed by the hotel before the guest arrives to check in. There have been many instances where I book for a client via Navan Liquid Expense card for CCA, and the guest's personal card gets charged instead. This affects our professional image with prospective clients, as they expect no issues with check-in. Resolving this, even with Navan's helpful support, sometimes takes over a month of back-and-forth with the hotel. I think one way this can be improved is if Navan had some formal relationship with hotels to ensure CCA forms are acknowledged and checked before guest arrivals, as support mentioned that some hotels don't seem to check for these forms even though they receive emails for them. Review collected by and hosted on G2.com.

I find Navan easy to use, intuitive, and a great user experience. I like being able to book within policy and keep my loyalty schemes in one place. I can also book trips with other people while keeping bookings sensible and within policy. Review collected by and hosted on G2.com.

I’d like to see all my points in one place and get alerts about expirations. I’d also like to be able to hold flights. Business trips change a lot, so I’d like more flexibility without paying flex prices. I don’t think Navan is connected to our Claude, but it should be. Review collected by and hosted on G2.com.

It is very easy to organize and book candidate travel, I just send a link and they can do everything themselves with minimal action required from me Review collected by and hosted on G2.com.

There is currently no way to give candidates who need only one night of bookings a choice of two nights. Some folks want to land, go the interview, then hit the hotel, and others want to land, go to sleep and then interview and fly out after, but to accommodate preferences you have to mark both as available Review collected by and hosted on G2.com.

The UX and overall ease of use are great, both on the user side and the admin side. Review collected by and hosted on G2.com.

Some of the reporting feels a bit complex, and it can be hard to dial in exactly what you want. Also, it’s not very easy to export the reports into Excel. Review collected by and hosted on G2.com.